Tesla Model Y Complaints

3,785 consumer complaints on file.

#11553698November 5, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When travelling with adaptive speed control enabled the car will suddenly and violently decelerate 30 to 50 MPH below the set speed. This happens frequently and does not appear to correlate with anything specific. Sometimes it happens when passing a large white truck. Sometimes there is no other traffic anywhere near me. At the very least I would like Tesla to give me the option of disabling the "safety" features so the car operates like every other car with adaptive cruse control. This is not just me. Search the internet for Tesla phantom braking and you will find many instances going back years. It seems to be getting worse with each software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553487November 3, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
My Tesla Model Y has been braking while on autopilot out of nowhere and very, very hard. I have noticed this has been happening more when I am next to a semi truck or other large vehicle where the tesla will for whatever reason slam on the brakes even though there is no vehicle or objects in front of me and there is not a vehicle merging. This is a major safety issue and can lead to a loss of property and worst of all, life. Please do a recall on these vehicles and make Tesla fix these issues before it leads to further accidents and injuries/deaths. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553402November 3, 2023
STEERING
1. What component or system failed or malfunctioned, and is it available for inspection upon request? My 2023 Tesla Model Y's steering wheel was totally locked up. I was not able to control the vehicle at all. 2. How was your safety or the safety of others put at risk? It happened when I parked, but I believe this could happen anytime, anywhere while I am driving. That could happen on the freeway which I do not even want to imagine. I am now scared of driving it. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? I have a service appointment tomorrow, so I am not sure this could be addressed by the service center, but I can easily find articles talking about the same issue. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No waring or alert popped up. I have a videoclip that I took when the incident took place, but I cannot upload it here because of its size.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553363November 3, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving my 2023 Tesla Model Y northbound on Interstate 69 in Indiana near the 219 mile marker. The time was around 9:30 P.M. My speed was approximately 70 MPH. I was using what Tesla calls "Traffic-Aware Cruise Control". All of a sudden and with warning, my vehicle braked extremely hard, slowing me down very fast. Luckily no one was behind me. I had no idea what was happening and looked all around for danger. After a few seconds, I accelerated and continued on. This phantom braking is very concerning to me. Had someone been behind me a horrible crash would have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553300November 2, 2023
STEERING
The contact owns a 2022 Tesla Model Y. The contact stated while driving 10 MPH, the steering wheel seized and the contact briefly lost control of the vehicle before the vehicle returned to normal functionality. Upon arriving to his destination and attempting to park the vehicle, the vehicle failed to shift into reverse. The contact also stated that while driving at an undisclosed speed, the vehicle briefly took control of the steering and jerked into the next lane before he was able to regain control of the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553131November 2, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We have owned this car for a week and we have experienced unwarranted automatic breaking and rapid deceleration 1or 2 times on 5 out of the 7 days of driving. We are now considering returning the car due to overall safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552959November 1, 2023
STEERING
I took my wife to a doctors appointment and upon going back into the car to drive off the steering wheel became VERY stiff. I had to use a considerable amount of force to move the wheel. My wife couldn't move the steering wheel at all. Some errors appeared on the screen 'Power steering reduced', and UI_a020 Steering assist is disabled. Ultimately had to call Tesla and they had to tow it away to a Service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552918October 31, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
When I drive a Tesla Model Y under Self-Driving mode at night inside YellowStone NP, there is another car on the opposite side with a high beam turned on, and just near that car there is a bison on the road, the Self-Driving computer fails to detect the bison in the beginning, and too late to do emergency break, the car hit the bison after passing that car. The bison died but driver is safe, the front right head light part and right repeater camera was missing. It's very hard to see the bison in the dark when the other car turns on the high beam, for both humans and cameras, the self-driving without radar or LiDAR is not able to detect the obstacle at the blind spot. I want to report this accident as a reference, the car's self-driving software helped me avoid serious injury. The Tesla FSD(Full Self-Driving or Autopilot) is great but I still hope there's more sensor such as radar or LIDAR can be added to the car for better night vision self-driving. The car deemed a total loss and there is a video from the front dash cam record how this accident happen.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11552862October 31, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Consistent to the point that it can be predictable- Phantom braking along Virginia I-66 eastbound; everytime exactly after passing the gantry near exit 44.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552805October 31, 2023
STEERING, LANE DEPARTURE: ASSIST
Autosteer mode, while generally helpful and which I use daily, abruptly brakes hard and/or pulls hard to the right when its computer program misinterprets a mere shadow as a threat. While I am sure your organization already knows this well. I believe this has strong potential to cause a driver to over-react and lose control of the vehicle. Addition of a radar sensor as an input to the existing algorithm similar to the Chevy Bolt for separately assessing/confirming this perceived threat could resolve the problem in milliseconds and preclude this risk. Understandably, Tesla management as judged this acceptable since adding this capability would raise its cost and reduce its market share in the increasingly competitive EV market. But as a former systems engineer and general manager manufacturing aviation autopilot computers, I strongly disagree and remain concerned about its potential to cause a serious/fatal crash. Thus, I offer another voice pressing for reconsideration by your public safety organization.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552792October 31, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling on an open highway with no obstructions, the vehicle applied the brakes very hard causing all passengers to slide forward in their seats activating the seat belt locks. All cargo became airborne and flew forward. Had a car been following, it is highly likely that we would have been rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552685October 30, 2023
VISIBILITY/WIPER
When wipers are in auto mode they do not start until well after visibility is at a dangerous level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552639October 30, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I purchased my Tesla Model Y in January of this year. Tesla removed all ultrasonic sensors from the car, and is instead relying only on "Tesla Vision". However, 9 months later and I still don't have several safety features Tesla promises. Rear Cross Traffic Warning and Blind Spot warning don't work at all. The Lane Departure warning only works over the solid outside line, and doesn't warn at all when crossing between lanes (ie a dotted line). In addition, the Adaptive cruise control randomly brakes dramatically for no apparent reason. This is extremely dangerous, as drivers behind don't expect you to quickly decelerate in the middle of the highway for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552539October 30, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla forward collision system activated inaccurately twice consecutively at very low speed: on October 28, 2023 at 1:09PM ET on US-50 E. 1. Traveling on the left lane US-50 E at 1:09pm, for a slowed done traffic, around 10mph Tesla issued a false forward collision for the car traveling ahead of me with plenty of space between cars. 2. Right after this incident, Tesla falsely had another false forward collision warning issued on US-50 E at 1:09 pm for the same conditions that I described above (very slow traffic 10mph, left lane, for the same car, plenty of space between cars) In both of these incidents due to Tesla's false forward collision warning a great deal of confusion, and distraction is created by the very same system which is supposed to protect drivers and its passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552524October 29, 2023
UNKNOWN OR OTHER
The NHTSA mandate to force Teslas full self driving software to perform full stops is dangerous. You guys made the software less safe with your authoritative mandates. The full stops cause road rage in surrounding drivers and cause them to nearly rear end my car. I hold NHTSA responsible for this degradation in features of my vehicle. You are failing in every aspect of your mission to keep the roads safe. Why are US agencies so left wing biased with hatred for Tesla and Elon Musk? You corrupt people also need to stop issuing fake safety recalls every time Tesla has a software update. You people are truly useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552446October 29, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle started reversing from a parallel parking spot to get enough room in front to exit. Once vehicle reversed enough to exit the parking spot driver confirmed vehicle was switched to drive. Accelerator was pressed and vehicle moved backwards instead of forward. Street was flat and vehicle was stationary from when drive was selected and before accelerator was pressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552355October 28, 2023
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Unintended Acceleration in a Tesla
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11552158October 27, 2023
ELECTRICAL SYSTEM
On October 25, 2023, between 10:40 pm and 10:50 pm, while driving the car on the 105 (Century Freeway), the computer system suddenly went completely black. The car did continue to travel and never did stop. I did not make any lane changes. I am unable to say if the the head lights continued to function. The computer did reboot after about a minute or so. The car is brand new. I've only had it since September 16, 2023. I am reporting it here in case it is a concern. I've read that the computer could only have been rebooting from an update that I had installed earlier. Don't know for sure, but it was quite a hair raising one and a half minute. Additionally, there are times when the car's adaptive cruise control does not recognize red light intersections. It would accelerate instead of slowing down to stop. During those times, I would need to slam on the brake to make it stop. I have not relayed any of this information to Tesla but I intend to very shortly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552133October 26, 2023
TIRES
While driving in second lane from Left on I-90 at approximately 60 MPH an indication of 'tire pressure low - Pull the car over' was observed on the screen. Car was pulled over and it was noticed that driver side rear tire was blown. It was separated at the wall. Tire pressure was per the recommendation from manufacturer as there was no deviation indication prior to the incident. After driving on same section of the road for at least two times no potholes were observed as the section of the I-90 around that area appears to be relatively recently laid. The tire was inspected at home after the incident and there was no FOD found in tire. As a first impression it appears to have failed at the tire wall. Expectation is that after failure the tire wall should be able to sustain the vehicle weight and operation of vehicle at least for a very short distance to pull over the car from the traffic on a highway for safety of driver/passengers and other vehicles on highway. In this case the consequence of incident could have been a very serious life threatening event. A detailed analysis of design specification and manufacturing process of tire including quality program and sustainability would make sense to verify if this is a design and/or manufacturing failure, to validate and re-evaluate the certification and prevent this type of issue. Also it is quite surprising that tires for this make of vehicle are not covered under warranty. It would also be important to find out idf similar incidents have happened but not reported. For the owner of this vehicle there was no satisfactory and technically convincing response to questions about probable cause and concerns about safety at the authorised service center except the replacement of tire by same make and model of tire with cost of replacement paid by owner/customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552039October 26, 2023
SUSPENSION
The contact owns a 2021 Tesla Model Y. The contact stated that after his daughter reversed the vehicle, bolts from the vehicle were discovered in the driveway. Upon inspection, it was discovered that two bolts from the driver's side suspension arm had separated from the vehicle. The vehicle was towed to the local dealer who diagnosed that the bolts needed to be replaced. The vehicle was not yet repaired. The contact was informed about an unknown TSB regarding the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 56,753.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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