Tesla Model Y Complaints

3,785 consumer complaints on file.

#11552017October 26, 2023
UNKNOWN OR OTHER
Driving at highway speed, the screen went black on my Tesla Model Y. The car did not completely shut down and eventually rebooted itself. After numerous calls with customer service I was told that this is not common, but not unheard of. The car has no physical owners manual; it relies on its screen. I now know how to reboot if screen goes black again, but there would have been no way for me to diagnose the problem or solution while screen is black. Initially I was told that the car is not drivable without a service call. Then I was told that it should be ok and just go ahead and use it when they realized that they can not provide mobile service to my location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552009October 26, 2023
UNKNOWN OR OTHER
Ever since I bought my car, the mat under the brakes and accelerator jams under them, I can get jammed and prevents me from operating them. I had a Lexus and that car was recalled because of car mat jamming problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552006October 26, 2023
VISIBILITY/WIPER
Since I have been driving my car, automatic wipers always worked. On Saturday, they refused to work. I could not see while driving. I called Tesla, and they say they know this is a problem but cannot tell me when it will be fixed. I was told lots of other people have this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552002October 26, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
One month latest Tesla Model-Y owner. Tried all means in last 3 days to submit several concerns, but tesla had made it impossible to file written complains. 1. Automatic Emergency braking was applied with kids in back eat to school on an internal 35mph road in broad day light with a solid cement divider in left and no vehicle around anywhere. Everyone was hurt someway or other due to this phantom braking and would have been much worse on highway as there are many trucks on this side. Seems accelerator was also not working for few seconds. A software fliker is seen, seconds before this, in video. Not sure a hack, bug or intentional. Major safety issue, have video from dashcam. 2. The FSD is not ready, whatever Tesla says, it doesn’t care about road condition, speed or other surroundings. Drives like aggressive kid who just learned driving & doesn’t care about anyone or anything. Thats the reason have stopped using it. 3.The automatic lane departure assistance is very dangerous at the as it takes control of vehicle and tries to move away from lane as soon as you are around the border, without considering speed, other vehicles in side lanes, road condition or road hazards and due to this, several time it happened like tug of war, where other vehicles were too close like a truck in there lane left & right, hence was trying to be on edge of lane and this system was yanking to go away from line, causing shaking & was about to hit other vehicles. This may have caused accidents, had to turn this off as well. 4. The estimated range is so wrong and off my 70-100 miles and this could cause safety issues for family in night or cold getting stuck or anxiety that can cause emotional trauma and safety issues. 5. Other small stuff- Wiper turn on without rain or water, sentry mode don't work if charge is below 65 miles, which could be a security risk, fandom door open notification, bluetooth issue, car don't unlock, costly super charger etc. Sorry but had no other way.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11551990October 26, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
On August 28, 2023, driving back from golf at Tijeras Creek, the vehicle noted several faults: cruise control disabled, autopilot disabled, parking brake disabled, and others. We parked in Newport Beach and the vehicle failed to move—appears the parking brake locked up. The vehicle was taken to Tesla for repair; the vehicle had 4,423 miles on the odometer when it was taken to Tesla for repair. The technician states that they identified the brake fault, removed and replaced the right brake caliper.its disabled the vehicle from safe operation. September 21, 2023, the vehicle was driven locally 23 miles and the condition returned. This time the vehicle was in a shopping mall and the parking brake would not release, disabling the vehicle. Screen shots of the fault codes were taken to preserve the evidence. Eventually, the operator was able to shimmy the vehicle forward and return to the house. On October 4, 2023, only 90 miles after repair by Tesla, the exact same condition—parking brake function degraded. The vehicle, again, refused to disengage the parking brake. The vehicle suffered again the problem that rendered the vehicle inoperable. The vehicle was again towed. On October 13, 2023, the vehicle was picked up from Tesla service for repair of the THIRD DEFECTIVE AND DANGEROUS CONDITION; the vehicle was driven locally and, on the freeway, to determine if Tesla had actually corrected the dangerous and defective condition. After about two hours in varying conditions and 90 miles, the vehicle was parked in the garage overnight. In the morning, the vehicle was loaded for an outing, and again the DANGEROUS AND DEFECTIVE CONDITION occurred. This time, the vehicle could not be backed out of the garage; The tow truck was called
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551949October 26, 2023
STEERING
Steering Assist is reduced shows up in the screen. The steering then becomes hard to manouver and you lose parts of the control of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551891October 25, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving from Austin to Houston on 5-Sep-2023 when the car stop from 70MPH to zero w/no reason and nothing in front of us; this phantom stop event is real - my daughter and wife were very scared and made me not use the adaptative cruise control for the rest of the trip. I don't have paid for FSD, I was very upset because was the start of the trip and I did not use the car for 2+ hours trip since
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551759October 25, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2023 Tesla Model Y. The contact stated while his wife was driving 70 MPH with the Forward Collision Avoidance Adaptive Cruise Control engaged, the vehicle experienced phantom braking. The contact stated that there was no vehicle or objects in front of the vehicle at the time of the failure. Additionally, the Self-Driving mode was not engaged during the failure. The contact stated that the failure had been recurring while driving. The manufacturer was notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551693October 24, 2023
STEERING
While stopped at a stoplight, the assisted steering feature stopped working. It was incredibly difficult to steer my car safely off the street, and was fortunate to not end up in an accident. I took my car to Tesla to be serviced, and they told me that they couldn’t re-create it, and it was most likely a one time issue, disregarding that other Teslas have been recalled for a similar issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551691October 24, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My husband and I were driving from Cincinnati Ohio to Harrisburg, PA on Monday, Oct 16, 2023 on the highway (turnpike). At least four times the car tried to kill us by starting to slam to a stop ON THE HIGHWAY when using cruise control. Fortunately each time there were no cars immediately behind us or we would have had a major accident. We stopped and called Tesla in Mechanicsburg who consulted with someone on another line. We had both hands on the steering wheel and were doing everything correctly. They concluded that it was either the car sensing we were driving near mountains, or around curves. it happened once with a mild curve but the other times the road was straight. There was a small drizzle of rain (they said it could be rain) or they also said it could be sun. At this point I said "this is ridiculous as how can we drive this car to Florida (in the sun) if this might happen. Their conclusion: Take it off cruise control. We did and continued home but it is ridiculous that we cannot use the cruise control for fear of it happening again! And they said risks include mountains, rain, sun and curves in road. These conditions are the conditions almost everyday for most people in Pennsylvania! If there had been a truck behind us or a car, we would be dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551531October 24, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model Y. The contact stated while dropping her son off at work, she placed the vehicle in drive(D) and the “Car Unable to Charge” message was displayed. The contact stated that the driver’s side of the vehicle had no electric power. The contact stated that the passenger’s side of the vehicle still had power. The contact stated that she could not open the driver's side door and used an emergency override switch to exit the vehicle. The contact stated that she was unable to close and secure the door afterwards. The contact had the vehicle towed to a dealer. The contact stated that the tow truck driver had to use a bungee cord to keep the driver's side door closed. However, during transporting the vehicle to the dealer, the driver's side window cracked and fell inside the door frame. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver’s side body control module needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was 6,564.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551511October 24, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions while utilizing the Autopilot system it will suddenly break with no objects in front of the car. On each occasion it was on the highway with no cars in front of the vehicle. The car would suddenly decelerate at full regenerative force with no cause and with many cars behind me, potentially leading to a crash or causing the vehicle to lose control. No messages or alerts appeared on the driver display. No automatic emergency break warning was actuated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551428October 23, 2023
STEERING
I was backing up in a parking lot with steering wheel turned to the far right. Steering wheel started to shake then froze up. I could just barely turn it. I can't remember how I got it to work, maybe I had to restart the car. No one was at risk since it was just me in the car and I was going really slowly, but if it were on a street it could be risky. The dealer replaced a steering part and it seems OK now. There were no warnings ahead of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551426October 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We enabled Tesla Auto-pilot on the highway. We were driving in the middle lane and there was a truck on the left of us and another vehicle on the right. The truck on the left moved a little towards us but stayed in its lane. The autopilot suddenly turned sharply left. But since there was a car there, it suddenly turned right towards the truck. At this point, I hit the brakes and disabled the auto-pilot. We have not used it since then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551324October 23, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking happening regularly when auto driving cruise enabled on highways w no oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551248October 22, 2023
STEERING
We were turning onto a crowded street, and halfway through turning the power steering suddenly failed. We couldn't get the steering wheel to move. We were facing perpendicular to the street and several cars were within inches of hitting us. We got out of the car (in the middle of the crowded street) and back in, at which point the steering worked again. We thought this was a one-time issue, but as we got to the parking lot at our apartment complex, we experienced the same power steering failure. We can't drive this car under the assumption that we'll be safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550996October 20, 2023
STEERING
While driving, steering wheel locked! Prior to locking there were no warnings. While wheel locked, warning popped up-“ steering assist reduced.” I was going up a curved parking garage ramp when wheel locked, I was unable to turn my vehicle causing my car hit curb, scraping my rims. Cars were honking behind me, there was no where to move. I was scared, causing me to have a panic attack. I had to turn off/on car twice for steering to go back to normal. I took vehicle to Tesla and had to pay $387 for diagnosis. I was 4,000 miles over warranty. Tesla is saying it could be a possible steering rack replacement and cost $2,500. Tesla will not pay for rim damage or pay for fixing the steering issue, which is a major safety problem. Tesla needs to do better!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11550766October 19, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving at night with the cruise control on, the emergency braking system engaged. It appeared that the road surface went from dark to a lighter color.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550499October 17, 2023
SERVICE BRAKES
To the National Highway Traffic Safety Administration (NHTSA), I am writing to formally file a complaint regarding a recent experience with my 2021 Tesla Model Y, which is still under warranty. While using the vehicle, I observed an abnormal sound when reversing. After seeking Tesla’s service, I was informed that the rotors on my car needed replacement. What greatly concerns me is that, despite the car being under warranty, Tesla charged me an amount of one thousand dollars for this repair. It is essential to note that this malfunction wasn’t due to any negligence or external factors on my part. I have video evidence that captures the sound the vehicle made while reversing, further emphasizing the unexpected nature of this issue. My understanding of the warranty terms led me to believe that such unforeseen defects should be covered without any additional charges. It is deeply unsettling to be presented with such a significant expense for a problem that, in my view, should have been resolved under the warranty’s purview. I am reaching out to the NHTSA to shed light on this matter, as it brings forth concerns about the potential for similar experiences faced by other Tesla Model Y owners. I request the NHTSA’s assistance in investigating this incident to ensure consumers like myself are not unduly burdened with unjustified costs. Your attention to this matter is highly appreciated. I am hopeful for a just resolution that aligns with the NHTSA’s dedication to safeguarding consumers and ensuring vehicular safety standards. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550382October 17, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When on autopilot mode with traffic aware cruise control (TACC), the Tesla model Y car gets unexpected unpredictable random sudden slowing down with braking causing panic, inability to react, unsafe for the following car the rear. Appears to have unexpected unnecessary phantom braking unsafe for driver, passengers and the rear following car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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