Saturn Outlook Complaints

1,352 consumer complaints on file.

#10552946November 19, 2013
POWER TRAIN
I WAS DRIVING VEHICLE HOME FROM WORK WHEN THE CAR BEGAN TO SLOW DOWN. I PULLED TO THE SIDE OF THE ROAD AND COULD NOT ENGAGE THE REVERSE OR DRIVE SETTING. THE VEHICLE WAS TOWED TO A MECHANIC WHO CHECKED THE VEHICLE OUT AND TOLD ME THE TRANSMISSION WOULD HAVE TO BE REPLACE FOR $3600. THE VEHICLE IS ONE YEAR PAST THE WARRANTY BUT SHOULD NOT MATTER BECAUSE I HAVE OWNED SEVERAL VEHICLES OTHER THAN SATURN WITH MORE THAN 100K MILES AND NEVER HAD A TRANSMISSION GO OUT. THIS VEHICLE ONLY HAS 67K MILES AND TO HAVE THE TRANS GO IS PATHETIC. I FEEL GM SHOULD TAKE CARE OF THIS BUT I DO NOT KNOW WHO TO CALL. THIS VEHICLE HAS BEEN INVOLVED IN OTHER RECALLS LIKE THE WIPER ARM MOTOR THAT I REPLACED AND DID NOT KNOW IT WAS BEING RECALLED. THEREFORE, I WAS WANTING TO KNOW WHERE I CAN SEND THE BILL FOR THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552758November 18, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT UPON STARTING THE IGNITION, THE PASSENGER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE AIR BAG SENSOR WOULD NEED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V062000 ( AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552149November 13, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, AIR BAGS
THOUGHT THIS WAS A GOOD DEAL JUST PURCHASED ON 11/4/13. WITH A 100,000 MILE WARRANTY. YEAH RIGHT HAVE HAD NOTHING BUT TROUBLE SINCE I DROVE IT. AND THEY TOLD ME THEY FIXED ALL THE PROBLEMS. TODAY IS THE 13TH THEY TOLD ME TO TAKE IT OUT OF TOWN ON MY PLANNED TRIP AND SEE HOW IT DOES.THE FARTHER WE DROVE THE WORSE THE TRANSMISSION KEPT SLIPPING. SO ON THE 12TH I TOOK IT BACK IN AND THE SERVICE DEPT. TOLD ME THEY ARE LIMITED ON WHAT THEY CAN FIX ON A USED CAR EVEN UNDER WARRANTY. AND MY AIRBAG SERVICE LIGHT CAME ON AND THEY COULDN'T FIX THAT TOLD ME I WOULD HAVE TO TAKE IT TO ANOTHER DEALERSHIP AND THEY COULD FIX THAT OUT OF MY POCKET COST. SOMETHING NEEDS TO BE DONE WITH THESE VEHICLES BEFORE SOMEBODY GETS SERIOUSLY HURT! SOMEBODY PLEASE HELP ME WHAT CAN I DO.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551239November 7, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE WINDSHIELD WIPERS SEPARATED WHILE HE DROVE IN THE RAIN AT UNKNOWN SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED MECHANIC WHO FOUND THAT THE WINDSHIELD MOTOR LINKAGE BOLT SEPARATED DUE TO A DEFECTIVE BOLT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 08V410000 (VISIBILITY). THE FAILURE AND CURRENT MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551055November 5, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEAT BELTS
10/12/13 WE HAD SEVERAL INCHES OF RAIN & THE NEXT MORNING I NOTICED THE FLOOR BOARDS WERE WET. AGAIN, THE EVENING OF 10/15 WE HAD SEVERE RAIN STORMS WITH FLOODING IN OUR CITY. THE NEXT DAY WHEN MY MIL & I GOT INTO VEHICLE THE FLOOR BOARDS WERE SOAKED. WHEN WE PUT OUR SEAT BELTS ON THEY TOO WERE WET. I TOOK THE VEHICLE TO A BODY SHOP ON 10/16 & HAVE A STATEMENT THAT IT WOULD BE A COSTLY REPAIR, MOLD WAS PRESENT & HE STATED IT WAS NOT RECOMMENDED THAT I DRIVE IT DUE TO POSSIBLE ELECTRICAL PROBLEMS. ON 10/23 I PICKED THE VEHICLE UP FROM THE BODY SHOP & NOTICED THE MOLD ON THE HEADLINER OF THE PASSENGER SIDE & DRIVER SIDE FLOORBOARD. I IMMEDIATELY CALLED THE DEALERSHIP (COVERT BUICK) WHERE I PURCHASED THE VEHICLE & TOLD THEM I WOULD BE BRINGING THE VEHICLE TO THEM FIRST THING IN THE MORNING. 10/24 I ATTEMPTED TO START THE VEHICLE & IT WOULD NOT START. I CALLED THE DEALERSHIP & SPOKE TO THE SERVICE MANAGER TOM. HE SENT A TOW TRUCK OUT TO BRING THE VEHICLE TO THE DEALERSHIP. PRIOR TO THE TOW TRUCK ARRIVING I CLEANED OUT ALL MY PERSONAL BELONGINGS & UPON DOING SO I FOUND THAT THE THIRD ROW CUP HOLDER HAD STANDING WATER IN IT & MOLD WAS GROWING IN IT ALSO. UPON ARRIVING TO THE DEALERSHIP TOM STATED HE "GOT ME A LOANER VEHICLE APPROVED BY [XXX], THEY USUALLY DON'T DO THIS" & TOLD ME I WOULD "LIKELY NOT HEAR FROM THEM UNTIL WED, 10/30 AS THEY WERE VERY BUSY". I DID NOT HEAR FROM TOM UNTIL FRI, 11/1 AT 3PM. I RETURNED HIS CALL AT 5PM & HE EXPLAINED THAT THEY ASSESSED MY VEHICLE & IT WOULD COST ME $1900 FOR REPAIRS. "THERE WERE LEAKS FOUND & WATER DAMAGE CAUSED A SHORT IN THE BATTERY." I THEN EXPLAINED THAT I DID NOT FEEL THIS WAS SOMETHING I SHOULD HAVE TO PAY TO GET FIXED AS I HAD JUST PURCHASED THE VEHICLE FROM THEM. ASKED HIM TO ESCALATE TO HIS MANAGER & GET BACK TO ME. I RECEIVED A CALL FROM TOM 11/4 STATING COVERT WAS NOT GOING TO PAY FOR THE DAMAGE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550784November 4, 2013
POWER TRAIN
MY CAR HAS 89,000 MILES AND THE TRANSMISSION WENT OUT YESTERDAY. I WAS TRAVELING AT 57MPH WHEN THE CARS ENGINE REVVED TO 7 RPMS, AND THEN SLOWED TO 30 MPH. I WAS UNABLE TO MAINTAIN THE SPEED LIMIT BECAUSE THE CAR WOULD NOT GO ABOVE 25-30 MPH. IT'S GONNA COST NEARLY $4,000 TO FIX AND THE "5YR" WARRANTY EXPIRED IN MARCH. VERY DISAPPOINTED IN GM FOR MAKING SUCH A TERRIBLE TRANSMISSION. SO MANY PROBLEMS AND VERY LITTLE HELP WITH THE PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549385October 24, 2013
POWER TRAIN
VEHICLE WOULDN'T GO INTO PARK ALTHOUGH THE GEAR SHIFT WAS IN PARK. THE PIECE UNDER THE HOOD COULD BE MOVED TO KNOCK IT OUT OF GEAR EVEN WHEN THE CAR WAS TURNED OFF WHICH IS A DANGEROUS SAFETY HAZARD. THE DEALERSHIP SAID IT WAS THE SHIFT CABLE THAT NEEDED REPLACING. THERE WAS A PREVIOUS RECALL IN A 2009 SATURN OUTLOOK ( RECALL # 09041) BUT THE 2007 OUTLOOK WAS NOT INCLUDED WHICH IS THE VEHICLE I HAVE. I CALLED GM AND TOLD ABOUT THE PROBLEM AND THEY WOULD NOT DO ANYTHING ABOUT IT EVEN THOUGH IT IS AN ON GOING SAFETY PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549229October 23, 2013
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SERVICE BRAKES
WHILE DRIVING MY CAR, I NOTICED THE STABILTRAK ERROR MESSAGE ON THE DASH AND A MESSAGE TO GET MY BRAKES SERVICED. I THOUGHT IT WOULD GO AWAY, BUT KEEP COMING UP. TOOK THE CAR INTO THE DEALERSHIP AND HAVE TO HAVE THE STABILTRAK REPLACED. I HAVE LOOKED ONLINE AND NOTICED THAT THIS IS AN ISSUE WITH A LOT OF PEOPLE. SEEMS LIKE IT SHOULD BE LOOKED INTO BY GM. CAN CAUSE MAJOR PROBLEMS WITH THE CAR LIKE TURNING OVER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549232October 23, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN
WITHOUT WARNING, I LEFT A PARKING LOT AND MY CAR SEEMED VERY SLUGGISH. I NOTICED THAT IT WOULD NOT SHIFT OUT OF 1ST GEAR. THE CHECK ENGINE LIGHT CAME ON, SO I PULLED OVER AND KILLED THE ENGINE. I LET IT SIT A FEW MINUTES AND STARTED THE ENGINE AGAIN. I HAD THE SAME PROBLEM AS I ACCELERATED TO GO DOWN THE ROAD. I DIDN'T KNOW WHAT TO DO, SO WE CALLED A WRECKER AND HAD IT HAULED TO THE TRANSMISSION PLACE. THEY CALLED AND TOLD ME THE TRANSMISSION WOULD HAVE TO BE REBUILT AND THE COMPUTER INSIDE THE TRANSMISSION REPLACED AND PROGRAMMED. THESE REPAIRS TOTALED JUST OVER $3,000. I AM SO ANGRY BECAUSE I HAVE READ ON A SATURN FORUM THAT THIS IS A PRETTY COMMON PROBLEM. I DON'T UNDERSTAND WHY GM WON'T DO THE RIGHT THING AND RECALL THE TRANSMISSION. THIS IS RIDICULOUS TO HAVE THIS TYPE PROBLEM ON A 5-6 YEAR OLD VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548867October 22, 2013
POWER TRAIN
WHILE DRIVING ON THE HIGHWAY AT 60 MPH, THE RPMS WENT UP TO 6000....HAD TO SLOW DOWN TO 20 MPH ON HIGHWAY....THANK GOODNESS IT WASN'T RUSH HOUR! TOOK IT TO DEALER AND THE TRANSMISSION IS OUT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548449October 18, 2013
POWER TRAIN, AIR BAGS
SERVICE PASSENGER AIR BAG WARNING LIGHT HAS BEEN COMING ON FOR ABOUT 6 MONTHS NOW. TOOK IT DEALER BUT THEY SAID IT WAS NOT COVERED. ON OCT 11, 2013 WHILE DRIVING ON THE HIGHWAY AT ABOUT 65 MPH THE TRANSMISSION JUST GAVE OUT. CAR STARTED SLOWING DOWN AND WAS NOT ABLE TO KEEP SPEED UP. WAS ABLE TO PULL OFF THE ROAD. GOT TOWED TO CERTIFIED DEALERSHIP (MOTOR CITY) IN BAKERSFIELD AND WAS TOLD THAT MY SATURN OUTLOOK 2007 NEEDED A NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548263October 17, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BEGAN TO JERK CONTINUOUSLY WITHOUT WARNING. THE VEHICLE FAILED TO OPERATE IN REVERSE BUT THE CONTACT WAS ABLE TO RESUME IN DRIVE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TRANSMISSION WAVE PLATE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 34,752.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548141October 16, 2013
ENGINE, POWER TRAIN
DURING THE CAR BEING SERVICED THEY DID A SERVICE BULLETIN ON THE CAR THAT WAS TO REPROGRAM THE ECM COMPUTER IN THE CAR FOR A TIMING CHAIN ISSUE. AFTER THE SERVICE THE GAS MILEAGE WENT DOWN AND NOTICED THE CHANGE OIL CALCULATOR WENT DOWN FASTER. NOT A BIG DEAL I CHANGE MY OIL AT 5,000 MILES WITH SYNTHETIC BLEND. WIFE TOO CAR AND AFTER SHOPPING THE CAR WOULD NOT START. FOUND OUT THAT THE TIMING CHAIN SNAPPED AND BROKE NUMEROUS PIECES IN THE ENGINE. FOUND OUT AFTER TAKING TO THE MECHANIC THAT THE REPROGRAM ACTUAL ALLOWED MORE STRETCH IN THE TIMING CHAIN THEN THE FACTORY SETTING. SO FEEL LIKE THEY WERE TRYING TO PUSH THE ISSUE OUT PAST THE WARRANTY PERIOD. NEVER WAS TOLD AT DEALER WHAT THE REPROGRAM DID OR THEY WERE HAVING ISSUES WITH THE TIMING CHAIN. NOTHING IN MANUAL STATING TO CHANGE TIMING CHAIN AT ANY POINT. FOUND OUT AFTER THE PROBLEM HAPPENED AND GM BASICALLY SAYS IT MY FAULT I SHOULD HAVE CHANGED THE OIL MORE. THIS COULD BECOME A SAFETY ISSUE IF YOU ARE ON THE HIGHWAY AND THIS HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547542October 10, 2013
AIR BAGS
THE AIRBAG SENSOR IN THE PASSENGER SEAT NEEDED TO BE REPLACED. CONSIDERING THEY DID A RECALL ALREADY WITH THIS EXACT ISSUE, BUT THE FIX WAS REPROGRAMMING THE SDM COMPUTER MODULE. THIS SHOULD HAVE INCLUDED THE SENSOR AS WELL BECAUSE THE ISSUE IS MORE THAN A REPROGRAM. IT WAS A VERY EXPENSIVE FIX, AND AIR BAGS SENSORS SHOULD LAST MORE THAN 78K. PLEASE REFERENCE: NHTSA 07V062000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547441October 9, 2013
POWER TRAIN
2007 SATURN OUTLOOK WITH APPROXIMATELY 35670 MILES ON IT SUDDENLY BEGAN TO JERK WHILE DRIVING DOWN THE STREET WITH 2 SMALL CHILDREN IN THE VEHICLE. I PULLED OVER INTO A STORE PARKING SPACE AND WAS UNABLE TO SHIFT INTO REVERSE TO MOVE THE CAR. HAD TO BE PUSHED OUT SO THAT I COULD FORWARD. GMC DEALER DISCOVERED IT WAS A BROKEN 3.5R WAVE PLATE. AFTER DOING RESEARCH I'VE DISCOVERED THIS EXACT PROBLEM IS MORE WIDESPREAD THAN GM IS LETTING ON (LINKS BELOW). GM IS STILL NOT WILLING TO ACKNOWLEDGE THE EXTENT OF THIS PROBLEM WHICH IS AFFECTING THE SATURN OUTLOOK, THE GMC ACADIA AND POSSIBLY OTHER GM VEHICLES. NOTE: GM DID COVER THE MAJORITY OF THE COST FOR THIS AFTER 3 WEEKS OF "NEGOTIATION" HOWEVER, I BELIEVE THIS ISSUE SHOULD BE LOOKED AT FOR RECALL POTENTIAL. HTTP://WWW.SATURNOUTLOOKFORUM.NET/INDEX.PHP?TOPIC=2396.0;ALL HTTP://WWW.TIGERDROPPINGS.COM/RANT/P/35400391/2008-GMC-ACADIA-WAVE-PLATE-BROKEN.ASPX HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F171273?@GUEST@ HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F171273/364 HTTP://WWW.EDMUNDS.COM/SATURN/OUTLOOK/2008/CONSUMER-DISCUSSIONS.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547449October 9, 2013
STRUCTURE:BODY, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
OUR SATURN OUTLOOK HAS HAD PROBLEMS THAT HAVE ACCUMULATED MORE RECENTLY THAT INCLUDE THE STEERING BOX FAILING (AUDIBLE POPPING WHEN NEAR NEUTRAL STEERING POSITION), THE ELECTRONIC STABILITY CONTROL AND BRAKE SIMULTANEOUS LIGHTS WITH FEEDBACK IN THE BRAKE PEDALS (EVEN WHEN ABS IS NOT ACTIVE), AND A VERY ANNOYING WEATHER/WATER LEAK FROM AN UNKNOWN SOURCE THAT IS SOAKING THE PASSENGER CARPET AFTER EVERY SINGLE RAIN. NONE OF THESE ITEMS WERE COVERED UNDER WARRANTY, AND I'M RETURNING THE CAR FOR THE SECOND TIME TOMORROW TO THE DEALERSHIP TO INVESTIGATE THE LEAK (AGAIN) AND THE STABILITY CONTROL. I ALREADY REPLACED THE STEERING BOX, OUT OF POCKET, FOR OVER $1000. WE JUST PAID THE CAR OFF AND BOUGHT IT NEW IN 2008. IT BARELY HAS 50,000 MILES ON IT, AND THIS IS NOT A QUALITY PRODUCT. THE RIDE, HANDLING, INTERIOR FEATURES/SPACE ARE OUTSTANDING, BUT THERE ARE TOO MANY FAULTS FOR SUCH A NEW(ER) CAR. I ALSO REPLACED THE WATER PUMP A FEW MONTHS AGO, BUT THAT WAS AT THE TAIL END OF MY WARRANTY (NOW EXPIRED). AFTER ONLY 5 YEARS AND 50,000 MILES, I'M LOOKING AT EXPENSIVE MONTHLY PAYMENTS FOR A NEW VEHICLE TO REPLACE WHAT SHOULD HAVE LASTED AT LEAST ANOTHER 5 YEARS COMFORTABLY WITHOUT MAJOR DEFECTS. IT'S NO WONDER SATURN WENT OUT OF BUSINESS AND THAT GM HAS NEARLY FAILED SO MANY TIMES... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547259October 8, 2013
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
STABILITRAK TRACTION CONTROL TURNED OFF, WARNING BEEPS CAME WITH A MESSAGE SAYING OIL PRESSURE LOW, SHUT ENGINE OFF. THIS IS ONE OF MANY ISSUES I HAVE ENCOUNTERED, AMONG GETTING A NEW ENGINE AFTER BUYING IT IN 2010 6 MONTHS LATER, BECAUSE OF WAVE PLATE ISSUES, TIMING CHAIN PROBLEM, THE LIFT GATE NOT FUNCTIONING, MY HUSBAND SPENT $23K ON THE CAR AND SINCE THEN WE HAVE PUT THOUSANDS MORE INTO THE CAR TO HAVE IT FIXED. FEEL UNSAFE IN IT AN DISGUSTED AT HOW MANY TIMES I HAVE TO GET IT SERVICED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546941October 6, 2013
POWER TRAIN
AFTER HAVING STOPPED AT A STORE, AND PUTTING MY CAR INTO DRIVE, IT WOULD NOT SHIFT OUT OF 1ST GEAR / MAYBE 2ND AND THE CHECK ENGINE LIGHT CAME ON. THERE IS APPROXIMATELY 85,000 MILES ON THE CAR AND THE TRANSMISSION IS GONE! I HAVE LOOKED ONLINE AND IT APPEARS TO BE A MAJOR PROBLEM WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546476October 2, 2013
UNKNOWN OR OTHER
LEAKING FRONT SUNROOF OF SATURN OUTLOOK XE 2007. THIS HAS AFFECTED THE WIRING WITHIN THE VEHICLE AND CAUSING OTHER ISSUES AS WELL AS THE WATER CONTINUES TO COME INTO THE VEHICLE. MULTIPLE ATTEMPTS TO FIX THE PROBLEM HAVE NOT SOLVED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546376October 1, 2013
POWER TRAIN
CAR IS BUCKING BETWEEN 3RD AND 4TH GEAR. SENT IT TO DEALER TO BE DIAGNOSED. COULD BE WAVE PLATE PROBLEM THAT IS COMMON ON THIS MODEL CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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