Ram 3500 Complaints

2,367 consumer complaints on file.

#11184566March 6, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2016 RAM 3500. WHILE THE CONTACT WAS PULLING INTO THE PARKING LOT AT HIS JOB, HE CRASHED INTO A CONCRETE BARRIER DUE TO FOGGY CONDITIONS. THE BARRIER HAD NO BRIGHT PAINT OR REFLECTORS AND WAS NOT VISIBLE THROUGH THE FOG. THE MOTOR TORE THROUGH THE VEHICLE'S FRAME. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED A BRUISED LEG AND A SEPARATED SHOULDER. THE PASSENGER SUSTAINED A HEADACHE AND HEAD PAINS. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE CONTACT'S INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE VEHICLE WAS TAKEN TO FIVE STAR JEEP, RAM, DODGE, CHRYSLER (3068 RIVERSIDE DR, MACON, GA 31210, (478) 287-1907), BUT WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 99,125. *DT*JB *DT*JB *DT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11180837February 18, 2019
STEERING
THE STEERING WHEEL BEGAN LOSING IT'S FUNCTION AFTER TURNING OUT OF MY DRIVEWAY, WHILE I WAS DRIVING DOWN MY STREET, AT APPROXIMATELY 20-25 MPH. IT WOULD TURN APPROXIMATELY 90 DEGREES WITH NO AFFECT SUDDENLY. I HAD IT TRANSPORTED TO THE RENO DODGE DEALERSHIP. THEY AT FIRST TRIED TO CHARGE ME FOR A REALIGNMENT. I TOOK IT TO ANOTHER REPAIR SHOP, AND THEY IDENTIFIED THAT THERE WAS A RECALL ON THIS ISSUE DUE TO A FAILURE IN THE 'DRAG LINKAGE.' I WENT BACK TO RENO DODGE AND THEY ADMITTED THERE IS A RECALL, BUT THEY DIDN'T HAVE THE UPDATED INFIRMATION FROM CHRYSLER, SO THEY WOULD NIT FIX IT. I HAD THE REPAIRS DONE AT THE OTHER SHOP, AND FCA HAS NOW BEEN AVOIDING REIMBURSING ME. THEY KEPT TELLING ME THEY COULDN'T IDENTIFY MY VIN, THEN THE HAD OTHER 'TECHNICAL DIFFICULTIES',THEY CLOSE MY CASE AS SOON AS THEY OPEN IT! THEY HAVE DONE THIS 4 TIMES NOW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180043February 14, 2019
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
MANUFACTURING DEFECT IN A DRAINAGE RAIL ON SUNROOF CAUSES WATER TO RUN INTO ELECTRONICS AND SIDE CURTAIN AIRBAG AND ITS WIRING. THIS LEAKING OCCURS WHEN THE VEHICLE IS IN MOTION AND WHEN STATIONARY. HERE'S A YOUTUBE VIDEO OF MY FINDINGS. HTTPS://M.YOUTUBE.COM/WATCH?V=QMXFK_UUVY4&T=29S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174961February 7, 2019
STEERING
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WOLFCHASE CHRYSLER DODGE JEEP RAM (8170 US-64, BARTLETT, TN 38133, (901) 373-3030) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174962February 7, 2019
STEERING
WOLFCHASE DODGE DEALERSHIP IN BARTLETT, TN TELLS ME IT WILL ABOUT TWO MONTHS BEFORE THEY WILL HAVE THE PARTS TO FIX MY STEERING LINKAGE PROBLEMS ON MY 2016 DODGE RAM 3500 LARAMIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174751February 6, 2019
STEERING
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECIEVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). LITHIA CHRYSLER JEEP DODGE OF KLAMATH FALLS (2675 WASHBURN WAY, KLAMATH FALLS, OR 97603, (855) 570-6024) STATED THAT THE PART WAS NOT AVAILABLE AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173919February 4, 2019
VEHICLE SPEED CONTROL, STEERING, SUSPENSION
FRONT STEERING ARM COUPLERS CAME LOOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172858January 29, 2019
UNKNOWN OR OTHER
I HAVE A RECALL U40 NHTSA 18E-028 THAT I RECEIVED IN THE MAIL. THIS IS FOR A FAULTY MOPAR GOOSENECK BALL. ACCORDING TO OUR DEALER, HE AND I CHECKED ON YOUR SITE AND OUR VEHICLE HAS NO RECALLS. YET I HAVE THE NOTICE FROM FCA. THE DEALER WOULD REPLACE THE BALL BUT AT OUR EXPENSE SINCE WE DO NOT HAVE THIS RECALL SHOW ON OUR VIN. WHAT DO I BELIEVE??? THE RECALL NOTICE OR THE FACT THAT RECALL IS NOT LISTED WITH OUR VIN SO PART IS OKAY? THIS COULD BE A LIFE THREATENING DEFECT IF WE LOSE A TRAILER OFF OF OUR PICKUP GOING DOWN THE ROAD. PLEASE ADVISE. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172233January 26, 2019
SUSPENSION
TRUCK WEARS RIGHT FRONT , OUTSIDE TREAD OFF OF TIRE. [ THE FIRST 2 INCHES ON OUTSIDE OF TIRE TREAD OFF IN LESS THAN 5000 MILES]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171507January 22, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
SMELLED BURNING WIRE(S) WHILE EXITING INTERSTATE. AT BOTTOM OF RAMP ENGINE QUIT. HAD LIGHTS ETC AND ENGINE WOULD CRANK BUT NOT START. TRUCK WAS TOWED TO DEALER - SCAN INDICATED LIFT PUMP BAD. REPLACED UNDER WARRANTY. REPLACEMENT PUMP FAILED SHORTLY AFTER INSTALL WHILE TESTING. TECH FOUND BURN AND SHORTED WIRES IN HARNESS BEHIND LEFT FRONT WHEEL WELL. TECH SPLICED DAMAGED WIRES AND TEST WITH ANOTHER PUMP. HOWEVER ON FURTHER TESTING FOUND THE SHORTS DAMAGED THE BCM(BODY CONTROL MODULE) WHICH RELATED IN FUEL GUAGE NOT WORKING. REPLACED BCM. WARRANTY WOULD NOT COVER REPAIR TO WIRE HARNESS OR BCM. ALL SEEMED TO BE WORKING WHILE TRAVELING BACK HOME HOWEVER THE BACKUP GUIDE LINES FOR BACKUP CAMERA DO NOT APPEAR NOW. NOT SURE IF IT IS HARNESS OR BCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170921January 19, 2019
UNKNOWN OR OTHER
THIS IS THE 5TH RAM TRUCK I PURCHASE. I USE THEM FOR WORK. ALL OF THE UNITS HAVE SHORT LIFE SPAN ON TIRES. SOME HAVE DEEP THREAD BUT HAVE BUBBLES ON TIRES. I HAVE HAD SOME TIRES THAT WON'T LAST 20000 MILES. THEY WILL PROBABLY BLOWOUT IF I KEEP DRIVING THEM LIKE THIS. TIRES ARE VERY POOR QUALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169863January 14, 2019
VISIBILITY/WIPER
I OWN TWO OF THESE TRUCKS. THEY BOTH HAVE THE SAME DESIGN FLAW. THE DEFROSTER VENTS DO NOT PLACE HEAT RIGHT IN FRONT OF THE DRIVER. IF YOU ARE IN WINTER CONDITION THERE IS A VEE OF UN-DEFROSTED AREA RIGHT IN FRONT OF THE DRIVER AND IF YOU DRIVE IN WINTRY FREEZING RAIN, ICE WILL BUILD UP RIGHT IN FRONT OF THE DRIVER EVEN WITH THE DEFROSTERS FULLY ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169920January 14, 2019
EXTERIOR LIGHTING
WHEN PULLING GOOSENECK TRAILER THE MARKER LIGHTS GO OUT ON THE BED AND CAB OF THIS TRUCK. THE DEALERS SAY THERE IS NO ISSUE, THIS HAPPENS WITH EVERY GOOSENECK TRAILER PULLED BY THIS VEHICLE. THE RESEARCH I HAVE MANAGED TO FIND STATES THE WIRES ON THE PASSENGER SIDE BECOME PINCHED CAUSING A FUSE TO BLOW. WITHOUT SIDE MARKER LIGHTS, THE VEHICLE IS DIFFICULT TO SEE AT NIGHT. THE FIRST TIME IT HAPPENED TRUCK WAS AT A DEALER FOR UNRELATED ISSUE, THEY REPLACED THE FUSE. HOOKED BACK TO THE TRAILER, LIGHTS WENT OUT WITHIN 15 MINUTES. AS WE WERE HEADING HOME(900MILES) WAITED UNTIL WE WERE HOME TO DISCUSS ISSUE WITH A SECOND SERVICE DEALER. THEY ALSO REPLACED THE FUSE, STATING THEY COULD NOT SEE AN ISSUE. FAST FORWARD TWO MONTHS. HOOKED TO A DIFFERENT GOOSENECK TRAILER. NO MARKER LIGHTS. NO CAB LIGHTS. ONCE AGAIN FUSE BLEW. WE REPLACED FUSE. HAVE NOT PULLED SINCE, BUT ARE PLANNING TO PULL GOOSENECK TRAILER WITHIN THE NEXT MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166538January 11, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 RAM 3500. WHEN THE VEHICLE WAS PLACED IN PARK, IT DID NOT SHUT OFF AND "VEHICLE WAS NOT IN PARK" APPEARED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO MARTIN CHRYSLER, DODGE, JEEP & RAM (262-878-1226, LOCATED AT 1422 MAIN ST, UNION GROVE, WI 53182), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND SENT A REPRESENTATIVE TO INVESTIGATE THE FAILURE. THE CONTACT WAS INFORMED THAT NOTHING COULD BE DONE TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163488December 26, 2018
STEERING, SUSPENSION
I HAVE HAD THIS TRUCK INSPECTED SEVERAL TIMES DUE TO THE STEERING BRACKET WELD FAILURES AS PER THE RECALLS. I WAS RECENTLY AT THE METROPLEX DODGE ON DENTON DR. BY LOVE FILED AIRPORT IN DALLAS AND ON MY WAY HOME I HEARD A RUBBING NOISE COMING FROM THE FRONT PASSENGER SIDE WHEEL I NOTICED THE WHEEL WELL COVER WAS LOOSE AND WAS RUBBING AGAINST THE TIRE. UPON FURTHER INSPECTION I NOTICED THE WELDS ON THE SPRING PERCH BRACKET WHICH IS WELDED ON THE FRAM RAILS HAD BROKEN OFF AND AND PUSHED THE PLASTIC WHEEL COVER OFF. THE SPRING PERCH BENT UPWARD AND THE SPRING IS ABOUT TO COME OFF. HAD THE SPRING PERCH BRACKET BROKEN OFF FROM THE REMAINING WELD WOULDN OF CAUSED A ROLL OVER. ONE OF THE RECALLS MENTIONED SOME STEERING COMPONENTS MAY HAVE WELDS WITH INSUFFICIENT FUSION WHICH CAUSES THE WELDS TO BREAK RIGHT OFF. THIS HAS HAPPENED ON MY TRUCK. I WAS VERY LUCKY I NOTICED THE WELD BREAK AND STOPPED USING THE TRUCK. THIS ADDITIONAL FAILURE HAS TO MENTIONED ON ANY FUTURE RECALLS TO PREVENT FUTURE ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163365December 25, 2018
POWER TRAIN
SCR SYSTEM HAS FAILED TWICE WITH ONLY 75700 MILES ON. NEEDING FULL REPLACEMENT OF THE SCR SYSTEM. SYMPTOMS INCLUDE CONSTANT EXHAUST REGENERATION AND ENGINE FAULT CODES ON OBD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162659December 20, 2018
UNKNOWN OR OTHER
WHEN USING REMOTE UNLOCK FOB. CAUSES THE TAILGATE TO FALL OPEN AT INTERMITTENT TIMES. WHEN SITTING STILL OR DRIVING DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162183December 18, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO FUNCTION WHEN HAULING A TRAILER, WHICH CAUSED THE VEHICLE TO SWITCH INTO LIMP MODE. THE INDEPENDENT MECHANIC REPLACED THE SOLENOID PACK AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY POWER TRAIN RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161960December 17, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING APPROXIMATELY 78 MPH, AN ABNORMAL NOISE WAS COMING FROM THE FRONT OF THE VEHICLE. IN ADDITION, THE VEHICLE SHOOK VIOLENTLY. THE CONTACT NOTICED THAT THE THREAD ON THE NUT FROM THE INNER TIE ROD WAS SHAKING. THE VEHICLE WAS TAKEN TO LEGACY CHRYSLER DODGE JEEP RAM (1798 HIGHWAY 3175 N BYP, NATCHITOCHES, LA 71457, (318) 238-3383) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,221. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162088December 17, 2018
ELECTRICAL SYSTEM
THE ELECTRIC FAN WENT OUT AFTER 1YEAR JUST OVER 50,000 MILES AND IT SEEMS IT HAPPENING ON ENOUGH VEHICLES THAT THE FAN IS ON BACK ORDER. THE DAYTONA DODGE DEALERSHIP MISDIAGNOSED RADIATOR AND REPLACED IT, AND REFUSED TO REIMBURSE AFTER IT WAS CHECKED AND FOUND TO BE GOOD. THIS MIGHT HAVE MADE INSTALLING FAN EASIER. I MENTIONED THIS IN CASE IT'S A ON GOING PRACTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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