Ram 3500 Complaints

2,367 consumer complaints on file.

#11193251April 1, 2019
VISIBILITY/WIPER
EARLY ON (BEFORE I NOTICED A RECURRING PROBLEM), WHILE SHIFTING INTO REVERSE, THE REAR VIEW CAMERA DID NOT DISPLAY IN THE REAR VIEW MIRROR. AFTER SHIFTING TO FORWARD, THE REAR VIEW CAMERA DISPLAYED IN THE REAR VIEW MIRROR SHOWING WHAT WAS BEHIND ME DURING THE DRIVE. AFTER THAT, (OCCASIONALLY) WHILE SHIFTING INTO REVERSE, THE REAR VIEW CAMERA LOCATED IN THE REAR VIEW MIRROR DOES NOT DISPLAY. AFTER RESEARCHING BLOWN FUSES AND SUCH (BASIC TROUBLESHOOTING), I FOUND I HAVE TO TURN THE TRUCK IGNITION OFF AND THEN BACK ON TO GET THE DISPLAY TO WORK. AFTER RESEARCHING THE PROBLEM ONLINE AND FINDING A RECALL NUMBERED: NHTSA CAMPAIGN NUMBER 18V398000, I BELIEVE THE RECALL SHOULD BE ADJUSTED TO REFLECT (AT A MINIMUM OF DATE OF DATE OF MANUFACTURE OF MY VEHICLE) THE 2018 RAM 3500 AND ALL OTHER VEHICLES AFFECTED BY THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192835April 1, 2019
SEATS, SUSPENSION
VEHICLE REAR END SHAKES VERY BADLY AT HIGHWAY SPEEDS. VEHICLE ALSO SHAKES AT LOW SPEEDS BUT NOT AS BADLY. DEALERSHIP REPLACED BOTH REAR OUTER TIRES, PROBLEM STILL EXISTS. VEHICLE PASSENGER SEAT SHAKES VERY BADLY AT HIGHWAY SPEEDS. AT LOWER SPEEDS THE VEHICLE PASSENGER SEAT SHAKES AND SQUEALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193024April 1, 2019
STEERING
I HAVE RECEIVED NOTICE ABOUT RECALL V06/19V-021 AND HAVE CONCERNS ABOUT THE "FIX". WELDING OF THE STEERING COMPONENTS WILL REMOVE THE BUILT IN ADJUSTABLITY FOR A TIRE ALIGNMENT, AS WELL AS BEING IN VIOLATION OF 49 CFR 393.209 WHICH STATES THAT STEERING COMPONENTS CANNOT BE FIXED BY WELDING. THE V06/19V-021 RECALL NEEDS TO BE UPDATED TO PROVIDE A NEW COMPONENT THAT DOES NOT REQUIRE WELDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193081April 1, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 RAM 3500. WHILE THE VEHICLE WAS IN PARK, IT AUTOMATICALLY SHIFTED INTO REVERSE AND COLLIDED WITH A FENCE. THE VEHICLE SUSTAINED REAR END DAMAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUFFERED MINOR INJURES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300. *DT *DT*JB *DT *DT *DT *DT*JB WE RAN THE TESTS AS REQUESTED. WITH THE FIRST 2 TESTS, THE SHIFT LEVER WOULD NOT MOVE FROM PARK WITHOUT HAVING YOUR FOOT ON THE BRAKE. THE 3RD TEST DETERMINED THERE IS NO INDICATOR CHIME OR MESSAGE IF YOU LEAVE THE VEHICLE WITH IT RUNNING WHETHER THE PARKING BRAKE IS ON OR NOT. WE ALSO TESTED TO SEE WHAT THE TRUCK WOULD DO IF WE PUT IT IN NEUTRAL IN THE POSITION HE HAD THE TRUCK AT THE TIME OF THE ACCIDENT, IT IMMEDIATELY WENT FORWARD. LASTLY WE TESTED FOR THE IN BETWEEN PARK AND REVERSE PROBABILITY. WE FOUND THERE IS DEFINITELY A POSITION BETWEEN P AND R WHERE THE SHIFT LEVER WILL GO INTO AND YOU ARE ABLE TO EXIT THE TRUCK. NO INDICATOR/WARNING GIVEN AT THIS POINT BUT THE P WAS FLASHING. WHILE SITTING IN THE TRUCK AND IT BEING IN THIS IN BETWEEN POSITION THE TRUCK DID NOT MOVE FORWARD OR BACK. SO IN THIS POSITION THE TRUCK ACTS AS IF IT'S IN PARK NOT NEUTRAL AS IT DOES NOT ROLL FORWARD. ALSO WHILE IN THIS IN BETWEEN POSITION YOU CAN DROP THE LEVER DOWN INTO REVERSE WITHOUT APPLYING THE BRAKE. AS YOU STATED, THERE IS NO WAY FOR US TO SAFELY CHECK TO SEE HOW LONG THE TRUCK WOULD STAY IN THIS IN BETWEEN POSITION ONCE LEAVING THE TRUCK. WE DO KNOW IT WILL STAY FOR SOME AMOUNT OF TIME AS WE TESTED THAT WITHOUT LEAVING THE TRUCK. THE LEVER DOES SLIDE DOWN INTO REVERSE VERY EASILY FROM THIS IN BETWEEN POSITION. SOME WITH A LEVEL TO SHOW THE SLOPE AND DAMAGES. *JB *DT *DT THE CONSUMER STATED THERE WERE NO MORE OCCURRENCES DUE TO THE FACT THEY ARE CONSCIENTIOUSLY USING THE PARKING BRAKE*TR *DT*DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11193138April 1, 2019
STEERING
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT SPOKE WITH THE MANUFACTURER AND DISAGREED WITH THEIR RECOMMENDATION TO WELD THE NUTS TO THE ADJUSTOR SLEEVE IF THEY MET THE TORQUE REQUIREMENTS. WESTGATE DODGE RAM (10936 STAR RD, WAKE FOREST, NC 27587, (919) 556-3137) AND A TECHNICIAN ALSO EXPRESSED DISBELIEF IN THE REPAIR RECOMMENDATION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192713March 31, 2019
STEERING
V06/NHTSA 19V-021 THE FIX FOR THIS RECALL IS NOT ADEQUATE , WELDING AN COMPONENT THAT HAS PART ITS FUNCTIONALLY, ADJUSTMENT AND MAINTAINABILITY, RENDERING IT USELESS , COULD BE CONSIDERED CAUSING IRREPARABLE DAMAGE. I BELIEVE RECALLS SHOULD NOT DAMAGE A VEHICLE , BUT RETURN IT AS FUNCTIONAL AS INTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192566March 30, 2019
STEERING
JAM NUTS ON DRAG LINK ADJUSTER KEEP LOOSENING. RAM HAS ISSUED A JUNK FIX BY WELDING THE NUTS TO ADJUSTER SLEEVE. WELDING ON MY TRUCK IS NOT ACCEPTABLE. I WANT A REPLACEMENT PART, NOT A WELD FIX. SAFETY RECALL V06 / NHTSA 19V-021 DRAG LINK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192380March 29, 2019
VEHICLE SPEED CONTROL
CRUISE CONTROL FAILED TO DISCONNECT. UPON REPEATED ATTEMPTS TO DISENGAGE THE CRUISE CONTROL UNIT, THE SPEED INCREASED INCREMENTALLY WITH EACH ATTEMPT. HOLDING THE CANCEL BUTTON CAUSED THE UNIT TO APPEAR TO DISENGAGE, BUT RELEASING THE CANCEL BUTTON CAUSED THE UNIT TO REENGAGE AND ACCELERATE. NOW, UNIT IS INOPERATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192255March 28, 2019
TIRES
TL* THE CONTACT OWNS A 2016 RAM 3500 EQUIPPED WITH NEXEN ROADIAN-A/T TIRES, SIZE: 255/65R16. WHILE DRIVING 40 MPH, THE FRONT DRIVER'S SIDE STEEL BELT SIDEWALL DETACHED AND THE TIRE BLEW OUT. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND REPLACED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE FRONT PASSENGER SIDE STEEL BELT SIDEWALL OF THE TIRE DETACHED AND WAS REPLACED BY THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 20,000. THE DOT NUMBER AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192299March 28, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
WHILE DRIVING ON HIGHWAY CRUISE CONTROL FAILED TO WORK, BRAKE LIGHT WENT ON AND STEERING WHEEL TURNED UPSIDE DOWN.*DT *DT BOTH JAM NUTS WERE FOUND TO BE LOOSE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191956March 27, 2019
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL FAILED, WHICH CAUSED THE VEHICLE TO ACCELERATE AND BRAKE ON ITS OWN. FINDLAY CHRYSLER JEEP DODGE RAM POST FALLS (550 N ALBERTA ST, POST FALLS, ID 83854) WAS CONTACTED, BUT WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192070March 27, 2019
STEERING
I RECEIVED A RECALL NOTICE #V06/NHTSA19V-021 IN THE MAIL, SO I WENT OUT TO INSPECT THE DRAG LINK ON MY 2016 RAM 3500 AND NOTICED THAT THE LOWER JAM NUT HAD BACKED OFF THE THREADS ABOUT A 1/4" IN. CONTACTED THE DEALER TO SEE WHEN THEY WOULD BE ABLE TO FIX THIS ISSUE AND WAS TOLD TO CALL BACK IN A FEW WEEKS. AND I SPOKE TO THE SERVICE ADVISER TO SEE WHAT THE FIX WAS GOING TO BE AND WAS TOLD THAT THEY WOULD TIGHTEN THE JAM NUT AND WELD NUT TO THE SLEEVE. I HAVE BEEN A WELDER FOR OVER 30 YEARS AT THE PSNS IN BREMERTON, WA.. IF YOU DO NOT KNOW THE MATERIAL TYPE AND WELD FILLER MATERIAL TYPE IT COULD CAUSE A FAILURE OF THE WELD AND THE MATERIAL THAT IT IS WELDED TO. ALSO, ANYTIME YOU WELD SOMETHING THE HEAT AFFECTED ZONE IS A WEAK SPOT. I DON'T THINK THIS CORRECT FIX DUE TO IT BEING A STEERING COMPONENT. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191690March 26, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
TAKATA RECALL AFTER WE REPLACED THE FUEL PUMP THE TRUCK STILL DIDN'T PERFORM LIKE IT SHOULD HAVE FOR A 2 YEAR OLD DUALLY WITH LESS THAN 100,000 MILES ON IT. AROUND 1 YEAR AGO, WE WERE DRIVING AND SUDDENLY WERE ABLE TO SMELL AN EXTREMELY FOUL SMELL COMING FROM UNDER THE DASHBOARD, UPON FURTHER EXAMINATION WE DISCOVERED THAT THE ANTI FREEZE WAS LEAKING FROM SOMEWHERE AND ENTERING THE PASSENGER FLOOR BOARD. AFTER THIS OCCURRED IT SEEMED AS IF THE TRUCK ITSELF JUST STARTED TO FALL APART. BOTH BATTERIES HAVE HAD TO BE REPLACED COUNTLESS TIMES AS WELL. THE RADIO AND A/C DO NOT WORK AND THE HEATER DOESN'T COME CLOSE TO GETTING HOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191397March 25, 2019
SERVICE BRAKES
I HAD A BRAKE FAULT IN MY 2016 RAM 3500 ABOUT A MONTH AGO. WHILE PULLING INTO A 150FT LONG DRIVEWAY ABOUT 8INCH OF SNOW IN 4 LO I PULLED IN THE DRIVEWAY AT ABOUT 10MPH OR SOJUST TO KEEP MOMENTUM INTO THE DRIVEWAY AS THE SNOW PLOW HAD BLOCKED THE DRIVEWAY WITH A LITTLE SNOW. I LET OFF THE GAS PEDDLE AT ABOUT 100FT LEFT OF THE DRIVEWAY ROLLED FOR ABOUT 10-20 FT THEB STARTED TO TRY RO APPLY THE BRAKE PEDDLE BUT WAS UNABLE TO GET THE BRAKE PEDDLE TO MOVE OR GET ANY BRAKING POWER TAPPED THE BRAKES A COUPLE STILL NOTHING. I THEN STOOD ON THE BRAKE PEDDLE (I WEIGHT 240LBS) TO TRY TO GET SOME BRAKING POWER AT ALL AT THIS POINT AND I AM GETTING CLOSE TO THE HOME. AT ABOUT 5FT AND ABOUT 5MPH BE4 THE HOME THE BRAKE PEDDLE FINALLY DEPLETED AND GAVE ME BRAKING POWER BUT BY THIS TIME IT WAS TOO LATE WENT INTO THE HOME AND WRECKED MY NEW TRUCK. I GREW UP HERE AND DRIVING IN THE SNOW! HAVE NEVER FELT A VEHICLE DO THIS, I AM A PROFESSIONAL DRIVER AND DRIVE FOR WORK HAVE NO ACCIDENTS ON MY RECORD AND NOW THIS! MY WIFE HAS HAD ISSUES WITH THE BRAKE SYSTEM IN IT WAS WELL ALMOST REAR ENDED SOMEONE WITH MY TWO KIDS BOTHER IN LAW AND MOTHER IN LAW IN THE VEHICLE AS WELL. THERE IS A PROBLEM WITH THE BRAKE SYSTEM IN MY NEW TRUCK AND DODGE WONT TAKE RESPONSIBILITY OR ACTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11190881March 22, 2019
UNKNOWN OR OTHER
DODGE RAM INTEGRATED BRAKE CONTROLLER FAULTY. TOWING 2015 29.5 T ARCTIC FOX 5TH WHEEL AND THE BRAKE SYSTEM WILL NOT STOP THE TRAILER. WHEN IDLE, WITHOUT USING TRUCK BRAKES, THE TRUCK AND TRAILER MOVE FORWARD, EVEN IF THE GAIN ON THE CONTROLLER IS MANUALLY SET TO 10. MANIPULATING THE GAIN MAKES NO DIFFERENCE. TRAILER BRAKES TESTED AND CERTIFIED BY DEALER AS OPERARATIONAL. DODGE DEALERSHIP IN FOLSOM IS TRYING TO RESOLVE, THE TRUCK PURCHASED NEW AND HAS 4000 MILES ON IT. ON TWO OCCASSIONS THEY HAVE NOT BE ABLE TO FIX. NEXT STEP TAKING 5TH WHEEN AND TRUCK TO DEALERSHIP TO DEMO PROBLEM. ON-LINE FORMS STATE THE ITBS FROM DODGE IS AN ISSUE AND THE BRAKE SYSTEM ONLY WORK WHEN GOING 35 MPH OR HIGHER (NEEDS CONFIRMATION FROM DODGE). IN EVENT OF AN EMERGENCY WE WOULD NOT BE ABLE TO STOP THAT TRAILER AND TRUCK AS EFFECIENTLY IF THE BRAKE SYSTEM WORKED PROPERLY. WILL KEEP YOU INFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190544March 21, 2019
ENGINE
MY TRUCK IS A LEMON. I'VE HAD OVER TEN RECALLS AND THE PROBLEMS JUST CONTINUE. NOW MY CHECK ENGINE LIGHT IS ON AND THE DEALER TOLD ME MY TURBO ACTUATOR IS NOT COMMUNICATING WITH THE TURBO. THEY WANT TO REPLACE IT AT MY COST OF $3500. MY TRUCK ONLY HAS 80K MILES ON IT. I TOLD THEM THE TURBO AND EVERYTHING STILL WORKS FINE!!!! JUST THE CHECK ENGINE LIGHT IS ON. THEY SAID EVENTUALLY IT WILL GO BAD. THEY SAID I CAN STILL DRIVE IT BUT THAT AT ANY TIME IT COULD GO IN TO LIMP MODE WHERE IT SHUTS DOWN AND ONLY LETS YOU DRIVE 5MPH. THIS SOUNDS DANGEROUS! ESPECIALLY IF I'M PULLING A TRAILER. I ASKED HOW LONG BEFORE IT GOES BAD AND THEY SAY THEY HAVE NO IDEA!!! I DON'T HAVE THE MONEY TO REPLACE A PART THAT STILL WORKS! THIS IS OBVIOUSLY A FAULTY PART THAT SHOULD BE RECALLED. I'VE HAD 10 OR MORE RECALLS WITH THIS VEHICLE ALREADY. INCLUDING A ALTERNATOR THAT CAUGHT FIRE. I HAVE FOUR FRIENDS WITH THIS SAME PROBLEM. PLEASE RECALL THE TURBO ACTUATOR!!!! I NEED YOUR HELP. THIS ISN'T RIGHT AND I HAVE NO ONE TO TURN TO. IT'S DANGEROUS AVDCI HAVE TO KEEP USING THIS TRUCK FOR IMPORTANT WORK. THANK YOU FUR LISTENING. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190117March 19, 2019
UNKNOWN OR OTHER
WHILE DRIVING TRUCK ON CRUISE CONTROL ON FLORIDA TURNPIKE AT 68MPH, NO POTHOLES OR ABNORMALITIES IN ROADWAY. TRUCK BEGAN TO SHIMMY REAL BAD. NURSED THE TRUCK HOME AND INSPECTED ALL ASPECTS OF FRONT END AND TIRE PRESSURE. PRESSURE WAS SET AT 80PSI PER MANUFACTURE RECOMMENDATION FOR FRONT TIRES. TOOK TRUCK TO DEALERSHIP AND THEY ADVISED BOTH FRONT NEXEN 235/80R17 TIRES HAD INNER WALL SEPARATION. THE TRUCK HAS ONLY 5734 MILES ON IT AND IT IS NOT ABUSED. EXTREMELY DISAPPOINTED THAT THESE TIRES FAILED AND COULD HAVE BEEN CATASTROPHIC IF I WAS HAULING MY 8000 CAMPER WITH FAMILY INSIDE OF IT. DEALERSHIP WOULD NO LET ME PHOTO THE TIRES, THEY SAID THEY WERE IN COMMUNICATION WITH NEXEN TO GET THEM REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187461March 18, 2019
STEERING
MY COMPLAINT IS WITH THE FRONT END OF MY 2008 DODGE RAM 3500 QUAD CAB DUALLY DIESEL. I HAVE BEEN GETTING THE DEATH WOBBLE AFTER REPLACING EVERYTHING IN THE FRONT END EXCEPT THE DRAG LINK STEERING LINK. I HAVE THE FACTORY "Y" TYPE AND WAS TOLD DODGE WAS REPLACING THEM WITH THE "T"STYLE. PLEASE ADVISE BEFORE I GET KILLED IN THIS THING. HIGHWAY BETWEEN 40 AND 65 I HIT A BUMP ANDTHE FRONT END STARTS JUMPING ALL OVER THE PLACE UNCONTROLLABLY UNTIL I COME TO AN ALMOST STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186964March 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
DEATH WOBBLE WHILE DRIVING DOWN INTERSTATE GOING AROUND 50/60 MPH. I HIT A BUMP IN THE ROAD AS I WAS TRAVELING ONTO A BRIDGE AND TRUCK STARTED SHAKING 'DANGEROUSLY' OUT OF CONTROL. THE TRUCK DIDN'T STOP SHAKING UNTIL I SLOWED DOWN TO AROUND 30 MPH. IT WAS HARD TO HOLD TRUCK INTO HIGHWAY LANES AND I ALMOST HIT THE GUARD RAIL ON MY RIGHT. THE TRUCK SHOOK FOR AT LEAST 5 TO 10 SECONDS AND AFTER GETTING BACK CONTROL OF VEHICLE IT DID THE SAME THING SECONDS LATER. THIS IS VERY DANGEROUS COULD HAVE CAUSED ACCIDENT AND LOSS OF LIFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185891March 11, 2019
FUEL/PROPULSION SYSTEM
THE FUEL GAUGE DOES NOT READ THE CORRECT AMOUNT, THIS IS ALL THE TIME. THIS HAPPEN SO FAR TO TWO NEW 2018 VANS IN OUR FLEET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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