Ram 3500 Complaints

2,367 consumer complaints on file.

#11206557May 9, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ON A HOIST, AN UNKNOWN AFTER MARKET SPACER ON THE SPRING CAME OUT OF PLACE AND DAMAGED THE BOOT. THE INDEPENDENT MECHANIC REPAIRED THE THE VEHICLE. THE REPAIRS WERE UNKNOWN. THE VEHICLE WAS LATER TAKEN TO THE DEALER (RUSSELL WESTBROOK CHRYSLER DODGE JEEP RAM OF VAN NUYS 6110 VAN NUYS BLVD, VAN NUYS, CA 91401 (818) 646-6908) FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT ASKED THE DEALER TO LOOK AT THE ISSUE CONCERNING THE SUSPENSION AND GIVE AN OPINION ON THE ISSUE. ANOTHER DEALER (AUTONATION CHRYSLER DODGE JEEP RAM VALENCIA 23820 CREEKSIDE RD, SANTA CLARITA, CA 91355 (661) 379-7709) HAD REPAIRED THE SPACER THE FIRST TIME BUT THE CONTACT WAS AGAIN CONCERNED THAT IF THE VEHICLE HIT A BUMP AND THE SPACER CAME OUT OF PLACE AGAIN IT COULD LEAD TO A LOSS OF CONTROL AND A POSSIBLE ACCIDENT. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206288May 8, 2019
STEERING
MY VEHICLE IS SUBJECT TO A RECALL FOR THE STEERING DRAG LINK ASSEMBLY. THE RECALL STATES THE ASSEMBLY WILL BE INSPECTED AND WELDED AS THE REPAIR. THERE IS A REPLACEMENT PART LISTED ON THE RECALL HOWEVER DEALERS ARE NOT INSTALLING THE REVISED PART. I CONTACTED FCA (CHRYSLER) CORPORATE OFFICE ABOUT THE SAFETY CONCERN WITH WELDING STEERING COMPONENTS. MY CONTACT WAS TO RECEIVE THE REVISED STEERING DRAG LINK SINCE NO CREDIBLE AUTOMOTIVE AUTOMOTIVE SOURCE APPROVES OF WELDING STEERING COMPONENTS AND THAT BEYOND THE SAFETY ISSUE THE PART IS NO LONGER ADJUSTABLE OR FUNCTIONAL TO ADJUST DURING ROUTINE FRONT END ALIGNMENTS AND WILL REQUIRE REPLACEMENT AT THE OWNERS EXPENSE. THE RESPONSE FROM THE EXECUTIVE REFERRALS MANAGER WAS THAT I HAD ONE CHOICE AND THAT WAS TO BRING MY TRUCK TO A DEALER FOR THE STATED RECALL REPAIR AND THAT WELDING THE DRAG LINK WAS APPROVED BY THEIR ENGINEERS. I STATED THAT THE REPAIR WAS UNACCEPTABLE AND THAT I WOULD PAY FOR THE REVISED PART AND THE INSTALLATION THROUGH THE DEALER EVEN THOUGH MY TRUCK IS STILL COVERED BY THE ORIGINAL BUMPER TO BUMPER WARRANTY. I WAS INFORMED THAT NEITHER THE REPLACEMENT PART OR ANY OTHER CHRYSLER/MOPAR PART IS AVAILABLE FOR THE CONSUMER AND THEY WOULD NOT ASSIST ME IN HAVING THE DEALER INSTALL THE REVISED PART AT MY COST. I ASKED WHAT IF I HAVE A AFTERMARKET DRAG LINK INSTALLED. I WAS TOLD THE RECALL WOULD NOT BE CLEARED ON MY VEHICLE, I WOULD BE RESPONSIBLE FOR FOR ANY DEFECTS IN THE STEERING COMPONENTS, AND THAT FCA WOULD BE ABSOLVED OF ANY RESPONSIBILITY. ITS NO SECRET THAT FCA IS RATED LOWEST OF ANY MANUFACTURE IN CUSTOMER SATISFACTION, HOWEVER THIS IS A MAJOR SAFETY CONCERN FOR THE NEARLY ONE MILLION RECALLED VEHICLES. THE TRUCK IS NOT SAFE TO DRIVE AND FCA IS WORRIED ABOUT COST NOT SAFETY. FCA HAS GIVEN THE OWNERS NO OPTION BY REFUSING TO PROVIDE UPDATED PARTS AND FORBIDDING THE INSTALLATION OF AFTERMARKET PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205781May 6, 2019
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
TL* THE CONTACT OWNS A 2018 RAM 3500. WHILE DRIVING APPROXIMATELY 35 MPH AND TOWING A FIFTH WHEEL TRAILER, THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, IT WAS DIFFICULT TO SLOW DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO SHIVELY MOTORS DODGE CHRYSLER JEEP RAM OF SHIPPENSBURG (LOCATED AT 608 W KING ST, SHIPPENSBURG, PA 17257, (717) 532-4136) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE CONTACT REQUESTED THAT THE MECHANIC PERFORM A VOLTAGE TEST ON THE INTEGRATED TRAILER BRAKE CONTROLLER. THE VOLTAGE READ 8.3 VOLTS INSTEAD OF 12.6 VOLTS, WHICH WAS NEEDED TO ACTIVATE THE INTEGRATED TRAILER BRAKE CONTROLLER. THE CONTACT STATED THAT AN AFTERMARKET INTEGRATED TRAILER BRAKE CONTROL WAS INSTALLED AND THE BRAKING SYSTEM PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205276May 2, 2019
STEERING
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT HAD NOT EXPERIENCED ANY STEERING FAILURES UNTIL IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). KEFFER CHRYSLER JEEP DODGE RAM (8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (704) 532-1050) INDICATED THAT THE INTERIM REPAIR WAS TO WELD TWO BOLTS ONTO THE STEERING LINKAGE UNTIL THE PART WAS AVAILABLE FROM THE MANUFACTURER. THE CONTACT WANTED THE DRAG LINK ASSEMBLY REPLACED. THE VEHICLE WAS NOT ABLE TO RECEIVE AN ALIGNMENT CORRECTLY AND THE DEALER CLEARED THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204993May 1, 2019
STEERING
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE THE VEHICLE WAS IN REVERSE, A POP SOUND OCCURRED UNDER THE FRONT OF THE VEHICLE AND THE CONTACT LOST CONTROL OF THE STEERING. THE CONTACT NOTICED THAT THE STEERING ROD WAS DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER TAKEN TO SOUTHLAND DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 6161 W PARK AVE, HOUMA, LA 70364, (985) 303-1589) WHERE IT WAS DIAGNOSED THAT THE STEERING ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 58393140. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204238April 28, 2019
STEERING
RECALL V06 ALLOWS WELDING OF ADJUSTABLE PARTS. THIS MEANS WHEN STEERING NEEDS ADJUSTMENT IN FUTURE, THE OWNER IS STUCK WITH BUYING ALL NEW PARTS TO REPLACE THE WELDED PARTS!!! HOW CAN YOU ALLOW THIS BURDEN BEING SHIFTED TO THE OWNERS WHEN FCA CAUSED THE PROBLEM BY NOT THREADING THE PARTS CORRECTLY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204089April 27, 2019
STEERING
FCA AND THE DEALER REFUSES TO VERIFY THE SAFETY OF MY TRUCK. I BROUGHT MY TRUCK TO THE DEALER FOR RECALL NHTSA 19V-021 (DRAG LINK). I TOLD THE DEALER I WANTED THEM TO INSPECT THE DRAG LINK NUTS TO INSURE THEY WEREN'T COMING OFF. I ALSO SAID I DIDN'T WANT THE NUTS WELDED TO THE DRAG LINK. WELDING THE NUTS WOULD PREVENT ADJUSTMENT WHEN ALIGNING THE TRUCK IN THE FUTURE. THE DEALER SAID THEY WOULD CUT OFF THE WELDS WHEN DOING THE ALIGNMENT. UNFORTUNATELY THIS WOULD FORCE ME TO RETURN TO THE DEALER, WHICH IS ALMOST AN HOUR AWAY, AND WOULD PREVENT ME FROM GETTING AN ALIGNMENT AT ANY NORMAL SHOP. THIS IS FORCING ME TO PAY MORE MONEY FOR ANY FUTURE ALIGNMENT. THE DEALER REFUSED TO INSPECT THE TRUCK. HE SAID THAT THE ONLY WAY THEY WOULD LOOK AT THE DRAG LINK WAS IF THEY PERFORMED THE ENTIRE RECALL, INCLUDING WELDING THE NUTS. I ASKED IF I LET THEM WELD THE NUTS WOULD THEY REPLACE THE DRAG LINK AT A LATER TIME WHEN THE NEW PART BECAME AVAILABLE, THEY SAID NO. I AM NOW DRIVING A TRUCK THAT I DO NOT KNOW THE SAFETY OF BECAUSE OF THE DEFECTIVE DRAG LINK. I CALLED FCA AND OPENED A CASE (NUMBER AVAILABLE). FCA TOLD ME THIS WAS UP TO THE DEALER. WHY DO I HAVE TO ACCEPT A NON-STANDARD SOLUTION TO A PROBLEM THAT WILL NOT GET ME A NEW, UPGRADED PART, AND WILL COST ME MORE MONEY IN THE FUTURE THROUGH NO FAULT OF MY OWN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204155April 27, 2019
FUEL/PROPULSION SYSTEM
FUEL IS LEAKING FROM THE FUEL FILTER HOUSING CONNECTOR ON THE DRIVERS SIDE OF THE VEHICLE. RECALL EXISTS FOR THIS CONDITION BUT MY VEHICLE IS NOT INCLUDED IN THE RECALL BUT HAS THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204158April 27, 2019
STEERING
I HAD RECALL VO6 COMPLETED BY A DEALER LAST WEEK. THE 2 JAM NUTS WERE WELDED TO THE ADJUSTMENT FOR THE DRAG LINK. I NOTICED THAT MY STEERING WHEEL WAS NOT CENTERED, AND LOOKED UNDER THE TRUCK AND FOUND THAT THE INSPECTION MARKS WERE ON THE BACK SIDE OF THE ASSEMBLY. I TOOK A WRENCH AND COULD STILL TURN THE ADJUSTER AND CENTERED MY STEERING WHEEL. I WAS UNDER THE IMPRESSION THAT THE JAM NUTS STOPPED THE ADJUSTER FROM TURNING, BUT IT DOESN'T ON MINE, SO I FAIL TO SEE HOW WELDING THE NUTS TO THE ADJUSTER DID ANY GOOD. NOW THE JAM NUTS AND ADJUSTER ARE ALL ONE ASSEMBLY AND THE WHOLE UNIT TURNS RATHER EASILY. THIS WELDING FIX DID NOTHING TO REMEDY THE PROBLEM WITH THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203370April 24, 2019
UNKNOWN OR OTHER
A06 DRAG LINK RECALL: PLANET CHRYSLER, DODGE, JEEP, RAM FIAT IN FLAGSTAFF AZ PRETENDED TO FIX THE RECALL HOWEVER THEY DID NOT FIXED IT PROPERLY. THEY NEVER CLEANED THE DRAG LINK FIRST. THEY PUT FEW DABS OF WELDING MATERIAL ON THE NUTS AND SLEEVE RIGHT ON TOP OF DIRT AND DID NOT WELD THEM TOGETHER LIKE THEY WERE SUPPOSE TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203436April 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING 60 MPH, THE CONTACT LOST CONTROL OF THE STEERING AND CAUSED THE VEHICLE TO BE REAR ENDED BY ANOTHER VEHICLE. IN TURN, THE OTHER VEHICLE WAS ALSO REAR ENDED BY A THIRD VEHICLE. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE RIGHT SIDE OF THE ROAD. THE AIR BAGS DID NOT DEPLOY. THE REAR OF THE VEHICLE WAS DAMAGED. THE CONTACT WAS NOT INJURED; HOWEVER, FIVE REAR PASSENGERS IN THE OTHER TWO VEHICLES WERE INJURED AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DEMONTROND CHRYSLER DODGE JEEP RAM (LOCATED AT 888 I-45, CONROE, TX 77304, (936) 249-1038) WERE IT WAS DIAGNOSED THAT THE FRONT TRACK FRAME BRACKETS NEEDED TO BE REPLACED IN RELATION TO NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. THE VIN WAS INVALID.
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11203240April 23, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THIS IS ABOUT MY DEAD PEDAL WHEN LETTING OF THE ACCELERATOR TO MERGE ECT THERE IS LIKE A 2 TO 3 SECOND DELAY IN POWER. I HAVE ALMOST BEEN HIT SEVERAL TIMES. I DO NOT TRUST THE TRUCK. SEEMS LIKE A ACCIDENT WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196914April 17, 2019
UNKNOWN OR OTHER
HEAD LINER IS FALLING DOWN WITCH CAN IMPACT HEAD WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196949April 17, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
INTEGRATED BRAKE SYSTEM FOR TOWING TRAILERS (ITBS) DOES NOT WORK. SAFETY HAZARD AS THE TRUCK CAN NOT STOP THE 150000 POUND 29T ARCTIC FOX 5TH WHEEL. AFTER 4 ATTEMPTS DODGE GAVE UP AND SAID THE ITBS WORKS AS DESIGNED. THE 5TH WHEEL WAS CERTIFIED THAT THE BRAKES WORK WITH OTHER TOW VEHICLES. NOT WITH OUR RAM 3500 WHICH IS RATED TO TOW 22000 POUNDS WHICH IS A SAFETY HAZARD. WE ARE UNABLE TO STOP THE TRAILER IN AN EMERGENCY OR UNER NORMAL DRIVING CONDITIONS USING THE ITBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197044April 17, 2019
WHEELS
HAD A LEFT FRONT TIRE (NEXEN ROADIAN AT PRO 8-FACTORY INSTALLED-SIZE:LT 235/80R17) START VIBRATING AND PULLING TO THE RIGHT WHILE DRIVING TO WORK ON THE HIGHWAY.TIRE HAD A TOTAL OF 17199 MILES ON THEM. WHEN UNMOUNTED AT DISCOUNT TIRE, THERE WERE TREAD SEPARATION IN NUMEROUS SPOTS VISIBLE INSIDE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196459April 15, 2019
STEERING
I HAVE RECEIVED RECALL NOTICE CONCERNING THE DRAG LINK. THE RECALL SAYS THAT THIS DEFECTIVE PART COULD CAUSE AN CRASH. I HAVE CALLED CHRYSLER WHO SAYS THAT THERE IS AT THIS TIME NO FIX. I CALLED SEVERAL DEALERSHIPS AND ONE SAID THERE IS NO FIX AND THE OTHER STATES THAT THE FIX IS TO WELD THE PART. WELDING THIS PART DOES NOT ALLOW ME TO HAVE TO REPLACE THE TIE ROD ENDS EACH TIME TO ADJUST THE FRONT END ALIGNMENT. IT MAY BE THAT THIS VEHICLE WAS SOLD TO ME KNOWING THAT THERE WAS A PROBLEM SINCE THE RECALLS WERE FOR PREVIOUS YEARS. CHRYSLER SAYS THEY ARE ONLY FIXING THE 2017 AND 2018 YEARS. I HAVE A 2014 3500 AND A 2015 3500. WE INSPECTED AND FOUND THE NUT TO BE VERY LOOSE. YOUR WEBSITE SAYS THAT THERE IS A FIX OF REPLACING THE DRAG LINK. CHRYSLER DISAGREES. WHO'S RIGHT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196147April 14, 2019
TIRES, WHEELS
NEXEN TIRES LT235/80R. HAD A RIGHT FRONT TIRE SEPARATE WITH 10,232 MILES ON IT. AS SOON AS THAT ONE WAS REPLACE PUT ON ANOTHER 220 MILE AND THE OTHER FRON TIRE SEPARATES. NEXEN WILL NOT HONOR AND CLAIM AND WILL NOT BACK THEIR PRODUCT. WHEN THE SECOND TIRE SEPARATED I WAS PULLING A 15K POUND 5TH WHEEL ON THE INTERSTATE. IT WAS LIKE I HAD THE DEATH WOBBLE NO MATTER WHAT SPEED. THESE ARE DANGEROUS TIRES AND SHOULD BE RECALLED. HOWEVER I AM NOT WAITING WITH THIS SAFETY ALL TIRES ARE BEING REPLACED. BOTH TIMES DURING SEPARATION I WAS DRIVING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195388April 10, 2019
LATCHES/LOCKS/LINKAGES, POWER TRAIN, STRUCTURE:BODY, ENGINE, STEERING
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING), 17V821000 (POWER TRAIN), 18V486000 (STRUCTURE, LATCHES, LOCKS, LINKAGES) AND 19V021000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194728April 8, 2019
WHEELS
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER SIDE RIM FRACTURED AND CAUSED THE VEHICLE TO CRASH INTO A DITCH. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DAMAGED OR TOWED. AAA WAS CALLED TO THE SCENE AND CHANGED THE TIRE. THE VEHICLE WAS TAKEN TO CHARLIE'S DODGE CHRYSLER JEEP RAM (419-893-0241, LOCATED AT 725 ILLINOIS AVE, MAUMEE, OH 43537) WHERE THE TECHNICIAN TOOK PICTURES OF THE TIRE AND RIM. THE DEALER STATED THAT THE PICTURES WOULD BE PRESENTED TO THE REPRESENTATIVE WHO HANDLED SUCH FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO CALL THE CONTACT BACK. THE CONTACT WAS NOT CALLED BACK. THE CONTACT REPLACED THE WHEELS. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11194498April 7, 2019
STEERING, SUSPENSION
WHILE DRIVING THE TRUCK AND TURNING SLIGHTLY LEFT, I HIT A SMALL BUMP ON THE ROAD AND MY TRUCK STARTED VIBRATING UNCONTROLLABLY AND I LOST THE ABILITY TO STEER THE VEHICLE. THE VEHICLE VIBRATED SO HARD THAT I SLID ACROSS OTHER LANES OF TRAFFIC TO MY RIGHT WITHOUT BEING ABLE TO STEER. I BROUGHT THE VEHICLE TO A COMPLETE STOP ON THE SIDE OF THE ROAD. AFTER THE COMPLETE STOP, I WAS ABLE TO DRIVE AND STEER THE VEHICLE. SINCE THIS INCIDENT HAPPENED, I HAVE HAD THE SAME ISSUE HAPPEN WHEN I'M DRIVING WHILE TURNING AND HITTING A BUMP. I'VE HAD THIS HAPPEN ON INTERSTATE HIGHWAYS, STATE HIGHWAYS AND FLYOVER ON RAMPS. THE DEALERSHIP DOES NOT KNOW WHAT IS WRONG AND IS UNABLE TO FIX THE PROBLEM AT THE MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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