Ram 3500 Complaints

2,367 consumer complaints on file.

#11473555July 12, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however the part to do the recall repair was unavailable. The contact stated that the dealer had pushed back the date for the part to be the available. The manufacturer was contacted and made aware of the issue. The manufacturer informed the contact parts would be available by July 22, 2022. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473034July 9, 2022
SERVICE BRAKES
Last week this took place: 2019 Ram 3500 Dual rear wheels AISON transmistion is outfitted with factory trailer brake module. Was hauling a horse trailer near 30,000 lbs to a horse show, caravaning with crew pulling a second horse trailer about the same weight with a 2020 Ram 3500 (Vin #3C63RRNL7LG242818 (see separate complaint)) . All connections checked before departure. ABS warning light went on a few days before then disappeared. When braking, no trailer brakes engaged. Then checked hand paddles on the factory trailer brake module and the hand paddles activated the trailer brakes. Took it into the dealership to check codes and they said none appeared or were somehow reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473036July 9, 2022
SERVICE BRAKES
Last week this took place: 2020 Ram 3500 Dual rear wheels AISON transmission is outfitted with factory trailer brake module. Was hauling a horse trailer near 30,000 lbs to a horse show, caravaning with crew pulling another horse trailer about the same weight with a 2020 Ram 3500 (Vin #3C63RRML6LG642630 (see separate complaint)). All connections checked before departure. Unlike the other Ram in the caravan, No ABS warning light activated prior to the failure. When braking, no trailer brakes engaged. Then checked hand paddles on the factory trailer brake module and the hand paddles activated the trailer brakes. Took it into the dealership to check codes and they said none appeared or were somehow reset. There was excessive heat during this trip and the failure occurred in both RAM 3500 vehicles during the same travel segment within minutes of the other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472537July 6, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
After I brought my truck in for recall Y26 they inspected the studs and said they were fine (not stretched which is what the recall is for). I took a trip and put 6,700 after the inspection and the dealer re-torqued the wheels. When I got back there seemed to be something wrong with the brakes and so I brought it back to the same dealer that inspected it before and verified the studs were not stretched, now found that the pads and rotors were damaged and the studs were studs now stretched. No problem before the recall but after the recall and new torque for the wheels the studs are stretched. Dodge said they will pay for the studs to be replaced but not the brakes. The brakes were fine before. If it were just the pads I would understand that this could be normal wear but the rotors being destroyed only on the wheels that now had stretched studs does not make any sense and given that it was inspected beforehand and only after the new torque did the studs stretch and damage the rotors it seems like they may not be fixing the issue that the recall was originally issued for, in fact, they may have made the problem worse. The representative from Dodge said they have not had any other complaints so the brake damage must not have been caused by the stretched studs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472174July 3, 2022
EQUIPMENT
Traveling approximately 65 mph when tonneau cover blew off. Luckily no one was behind me so no accident occurred. Appears that wind got under a corner of the cover and put pressing on the locking handles. The rear two handles snapped off and we’re still in the bed of the truck when the cover blew off. I saw online that this has happened to other people. I’m not sure the name of the tonneau cover but it is OEM from Ram.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471094June 27, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2017 Ram 3500. The contact stated that while driving at various speeds, several ABS related warning lights appeared on the instrument panel with a warning chime coming from the vehicle. Due to the failure, the cruise control failed to operate as needed. The contact continued driving and the warning lights disappeared and the vehicle resumed normal driving function. The dealer was notified of the failure and a diagnostic test revealed a defective ABS control module. The manufacturer had yet to be notified of the failure. The vehicle was repaired by the dealer. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470894June 24, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470916June 24, 2022
UNKNOWN OR OTHER
As we were traveling home from Florida to Oklahoma our truck completely lost power on a very busy two lane highway in Titus County, Texas. We were pulling our travel trailer which is 40.6 feet in length. We had no warning and had a hard time finding a place to pull over. The dash light then flashed “ exhaust system service required see dealer”. Our truck only has 11000 miles and is well taken care of. As a result , we had to wait for over 2 hours in the Texas heat (91 degrees) on the side of a dangerous highway. Nothing would work in the truck. It took this long for the warranty service to approve the tow. They did not provide any information for rental car or lodging. Our 5th wheel RV is in a tow yard and we are stranded in Tx.They cannot look at our truck until Monday June 27th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470423June 22, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2015 Ram 3500. The contact had initially received notification of NHTSA Campaign Number: 21V398000 (Wheels). The vehicle was then taken to a dealer where the recall repair was performed. The contact stated that approximately 6,600 miles after the recall repair was performed, the vehicle started vibrating while driving at various speeds. Additionally, the contact mentioned that the brake pedal was vibrating while depressed. There was no warning light illuminated. Upon inspection, the contact discovered that all the lug nuts on each wheel were not properly tightened. The dealer and the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469850June 17, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Unsafe and very hesitant acceleration nearly causing accidents. Long lag time between pressing the accelerator and engine responding to throttle input.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469593June 16, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2019 RAM 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated on February/2022 while her son was driving 40 mph and towing a trailer, the vehicle began to decelerate the speed independently but failed to accelerate while depressing the accelerator pedal. The contact stated the check engine warning light was illuminated and the driver could smell fuel fumes inside the cab and the truck wouldn’t go pass 55 mph. . The contact stated another vehicle rear-ended the vehicle. The driver sustain back and neck injuries and the front passenger had back and right shoulder pains. Both sought medical attention at a near hospital. The contact stated the driver of the other vehicle also sustained a fractured clavicle and sought medical attention. A police report was filed. The vehicle was not drivable. The police had the vehicle towed to the impound lot. The vehicle was towed to a local dealer: Viva Dodge Chrysler Jeep Ram (8434 Gateway Blvd E, El Paso, TX 79907: (915) 834-6300) and was informed the fuel injection was leaking fuel. The vehicle was repaired. The trailer was a total loss. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000. Parts distribution disconnect.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11469088June 13, 2022
POWER TRAIN
After vehicle is in reverse and you press the brake. When you move the shifter to park and then release your foot from the brake, the truck moves backwards about 5 inches. It acts like its still in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468821June 11, 2022
TIRES:TREAD/BELT, STEERING
I was driving on the highway north from Lawton Oklahoma to Oklahoma City Oklahoma when my truck steering wheel abruptly began to violently shake and the truck dart to the right. I slowed to about 5 miles per hour and the truck began to bounce, left to right. I took the truck to a ram dealer and was informed the the driver side front tire needed immediate replacement. My truck has 12,500. miles on the odometer at the time of the incident. After dealer I took the truck to a tire shop (listened to how Nexen tires are poorly constructed). I also researched the exact tire on my truck further and learned that treat separation happens without notice. I also spoke with a friend who owns a similar ram and learned he had already replace his tires for the same issue. Low mileage in his example as well. I save both front tires for inspection if anyone is interested. These tires are clearly unsafe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468208June 8, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468241June 8, 2022
SERVICE BRAKES
Truck has 22000 miles ABS and traction control lights constantly coming on and off along with service electronic braking system warning. Kicks the cruise control off every time it pops up. The cause is the abs module which apparently is a very common issue on these trucks and costs over $1000 to repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467555June 4, 2022
FUEL/PROPULSION SYSTEM, ENGINE
The component that failed in my 2019 Dodge Ram 3500 is the fuel system. The warning light that came across my screen indicated that it was the "exhaust". The vehicle abruptly went from 75 miles an hour to 25 mph to eventually stalling. At the time there was no engine light that illuminated my screen; It simply stated service exhaust. My safety and others around me were put at risk due to the sudden breakdown while traveling on a highway through the rocky mountains. I was fortunate enough to act quickly to avoid any possible danger to myself and others around me by quickly maneuvering my vehicle to the shoulder of the highway. Yes, a Dodge mechanic found fault in the fuel system, I have paperwork that indicates the malfunction with the vehicle's fuel system. The mechanic found metal shavings in my fuel filters replaced them and told me I was good to proceed on my route. He asserted that since the metal shavings didn't go past my fuel filters I have nothing to worry about. He also stated there's no remedy at this moment to fix the problem. The manufacturer hasn't taken action to fix their own recall. I am at a loss, my vehicle has sat at the dealership since April 12th, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466986June 1, 2022
WHEELS, FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467045June 1, 2022
TIRES, TIRES:TREAD/BELT
LT235/R80/17 NEXEN HTX RH5. Belt broke on left front 4/7/2022 @ 32,000 miles. On 5/31/2022 the left front belt broke at 34000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467046June 1, 2022
TIRES:TREAD/BELT
The contact owns a 2019 Ram 3500 equipped with Nexen Tires, Tire Line: Roadian HTX RH5, Tire Size: LT235/80/R17, DOT Number: 8EX6CMFR2219. The contact stated while driving 65 MPH, the front passenger’s side tire started to shake. The contact stated that he pulled over and changed the tire. The tire was taken to a tire shop where the mechanic diagnosed the failure as a separated tread belt causing a bulge in the tire. The manufacturer was contacted and stated that there was no issue with the tire nor an open recall. The manufacturer informed the contact to fill out an online complaint form for review. The contact stated that he previously experienced a failure on the front driver’s side tire. The approximate tire failure mileage was 34,788.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466197May 26, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle experienced hard starting and a loss of power while driving at various speeds. The vehicle was taken to the local dealer who diagnosed that the high-pressure fuel pump had failed and needed to be replaced; however, the part was not yet available. The failure mileage was 5,900. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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