Ram 3500 Complaints

2,367 consumer complaints on file.

#11482571September 2, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The Auto lights sensor turns lights on/off at random during dark/night driving. The high beam auto sensor keeps the high beams on, so you do not notice losing driving lights. I found this out by accident, when I started losing my trailer lights at night. Quick fix, turn the light switch to on, instead of auto. NOTE - Cost me over 1000.00 to find that out. Re-wire the trailer, replace the 7-way plug.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480927August 24, 2022
POWER TRAIN, SUSPENSION
Front differential locked up without notice on highway at highway speed and almost lost control of my vehicle. Due to the front different locking up, the front driveshaft broke but did not come completely off right away and almost came through the floor of my vehicle. The floor where the drivers feet rest right underneath the brake pedal and gas pedal bent up a few inches and is almost touching the pedal. Pieces of the driveshaft flew out all over the highway and could have injured or killed someone else if it wasn’t early AM when roads were empty. Dash cam footage shows the moment it happened, it felt and looks like I hit a land mine. Front differential needs complete replacement, there is a hole in my frame and much more was damaged due to this. Towed into dealer and manufacturer denied warranty claim. Arbitration determined it was a warrantable item and a lemon but the manufacturer still refuses to do anything about it except repurchase the vehicle at a discounted price. Very scary.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11480816August 23, 2022
WHEELS:RIM
The contact owns a 2019 Ram 3500. The contact stated he noticed the air of the front passenger side tire was low. The vehicle was taken to the dealer and they stated that there was a leak on the inside of the rim that caused the air of the tire to release. The rim was replaced. The contact stated that after several months the front driver-side tire was flat. The vehicle was taken to the dealer and they stated that there was a leak on the inside of the rim as well. The rim was not replaced. The manufacturer was contacted and they stated that they would not cover the rims. The failure mileage was 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480277August 19, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear backup camera is working Intermittently causing a lack of view behind the truck. This problem happens multiple times per month
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479517August 16, 2022
UNKNOWN OR OTHER
Unknown. The vehicle while driving will violently start shaking in the front. End. The vehicle shakes approximately 10" or more side to side. I have heard it called the Ram death shake. Had vehicle towed to the dealership. Dealer said they could not find anything wrong. It happened again several time after leaving the dealership. Now I can only drive less than 65 mph.max for fear I it is going to get me killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479535August 16, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS and EBS sytem is shutting on and off on highway at speeds. This is a random event that started at about 20,000 miles then went away for about 6,000 miles then came back at 29,000 miles whil on a 1,500 trip and is now not going away. The system shuts on and off constantly with chimes and alarms to "service ABS/EBS. I have the truck at the dealership and they advsied it needs to have the ABS pump and control module replaced. I have looked on the internet and see several hundred complaints for the same issue. The delaer says this is not a recall and is not covered by warrenty. To me this seems like a safety issue that is being ignroed by Chrysler corp / Ram. They are looking at the numbers and not enough people have been in accidents to justuify the cost of a recall. I have a video of the issue system turning on and off constntly at about 62 MPH as I enetered the freeway from and on ramp to merge in trafic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478728August 11, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle # 76 MD Tag # 3DS2550 a 2019 Dodge Ram pick up truck was parked at our facility on 7/6/22 at approximately 4:15 p.m. At 5:50 p.m. the truck was observed fully engulfed in flames, we attempted to extinguish the fire but were unable to do so. The Howard County Maryland Police and Fire Deportment were contacted and responded. ( Police Incident # 2259220 Fire Incident # 2022-020323) The vehicle and equipment on the truck are a total loss additionally the heat generated from the fire damaged other company vehicles. Fortunately, the fire was contained and did not spread to adjacent vehicles or buildings. We were awaiting notification that recall could be completed inasmuch as parts for the recall were on backlog and not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11477295August 3, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 3500. The contact stated that the ABS warning light would intermittently illuminate on the instrument panel. The contact had taken the vehicle to a dealer where a diagnostic test confirmed that there was an electrical short between the ABS hydraulic control unit and the electronic module which rendered the ABS defective. The contact was informed that both parts to repair the failure were on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477420August 3, 2022
ENGINE
I am attempting to get recall 21V-880 done. This is a safety recall where failure of the engine could result in a crash. I contacted my local dealer and they state repair parts are only available in limited quantities. They put me on a waiting list and stated there are 105 vehicles ahead of me and they don’t think they will have the parts to repair the safety recall until late 2023. This is completely unacceptable for a major safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477458August 3, 2022
SERVICE BRAKES
A 2018 3500 RAM WITH 31K MILES JUST EXPERIENCED TWO WARNINGS ON THE DASH. 1. SERVICE ELECTRONIC BRAKE SYSTEM 2. SERVICE ANTI-LOCK BRAKE SYSTEM DIAGNOSED USING OBD BY MIDAS: BOTH ABS MODULE AND PUMP ARE GOING OUT. VEHICLE IS NOT CONSIDERED SAFE TO DRIVE. AREA IS BACKLOGGED FOR THESE PARTS (1000). THIS IS A MAJOR SAFETY ISSUE AS I'M TOLD THIS IS A CRONIC PROBLEM. COST TO REPAIR IS EXCEEDING $1800 NOT INCLUDING THE DIAGNOSIS. CALLED OUR LOCAL DODGE/RAM DEALER AND THEY SAID IT IS NOT ON ANY RECALL. WHY NOT? ITS MY UNDERSTANDING THAT NHTSA INITIATES SAFETY RECALLS WHEN VEHICLES ARE IN PERIL OF CRASHING DUE TO A FAILURE. WE MADE IT HOME BUT IF IT WENT COMPLETELY OUT, WE WOULD NOT BE HAVING THIS DISCUSSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477076August 2, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Diesel Particulate Filter (DPF) Sensor never installed, digital gauge has never read anything but 0%. This can cause issues with regeneration of the DPF that will result in Limp mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476916August 1, 2022
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle had a sudden acceleration problem and the driver ended up in a big crash. The driver is in the hospital with many injuries. The vehicle was taken to the dealer before, at the beginning of March, because the check engine light was on and the throttle control light on and the truck didn't shift properly and dealer said that he doesn't have a transmission mechanic for about a month. They worked on the recalls and the oil and fuel filters change. Afterwards I took the truck to another shop. They changed the oil at the transmission, but the truck showed the same messages on the cluster almost immediately. I took the truck to another mechanic and they changed the solenoids in the transmission, but in a short time the same messages (Check engine light and throttle control light) came on the cluster. When these light came on the truck didn't shift properly so I spoke with another mechanic about the problem and he programmed me for an appointment on August 4th. This date is too late now, because on July 25th I lost the truck in a terrible accident due to sudden acceleration of the truck and the driver could not stop it. The brakes failed and he tried to slow it down driving it against the concrete curve but he couldn't, the truck kept on speeding then he hit a big tree in order not to crash other cars on the road or the people in the driveway close to the place of the accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11476483July 29, 2022
WHEELS
The truck comes with a factory installed TPMS. The system to constantly reporting an error where one or more tires is not reading correctly. I spoke to a tire shop who said the RAM is notorious for this but there is no know fix. Yesterday while towing an rv down the highway, as usual the TPMS system was reporting errors in tire reading. This morning, I wake up to find a tire that is completely flat and not helping to support the load.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476395July 28, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476143July 27, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475662July 25, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2021 Ram 3500. The contact stated while driving 60 MPH, the check engine, cruise control, 4WD, stability control, the ABS and trailer brake warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact to turn the vehicle on and off multiple times to reset the computer. The contact stated all the warning lights turned off, except for the check engine warning light. The contact stated two days later, the check engine warning light turned off independently. The contact stated that the failure recurred three times. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side wheel speed sensor and the rear passenger’s side ABS sensor to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle to Rogersville Chevrolet (5655 US-11W suite a, Rogersville, TN 37857: (423) 272-1000), however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474527July 18, 2022
TIRES, TIRES:TREAD/BELT
Our 2018 RAM 3500 is factory equipped with Nexen LT235/80R tires. This Ram has 16023 miles on it. We pull a 36 foot 5th wheel RV, weighing approx 15K lbs. When coming home from a trip on July 16th 2022 at 7pm, on I75 south around Sidney Ohio, 15 miles from home. This is a 70 mph zone, when we got to 60 mph the entire cab and bed started shaking and vibrating to where it was hard to keep on the road. At this time we feared of being or causing an accident. We exited and visually inspected the Ram and unit, and visually looked to be fine, We continued home via back county roads at a 35mph speed as the fear was still within us from what we just experienced. On Monday July 18th 2022 I took the Ram to Tires Choice 1101 West Main Street Troy Ohio [XXX]. The tech and I took the Ram out and reproduced exactly what we experienced on July 16th, without the trailer hooked. After inspection while on the lift it was found that the belt was broken on the front passenger tire , and was told we were lucky this did blow hauling a 15k trailer. I replaced all 6 tires in fear that the other tires may also be faulty, and if fear of having or causing an accident to would result in serious injury or even death. After researching this particular Nexen tire I found SEVERAL negative and shocking reviews. THIS TIRE NEEDS TO BE REMOVED AND RECALLED FROM THE PUBLIC. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474589July 18, 2022
EXTERIOR LIGHTING
when using the automatic rain wipers with automatic headlights activated during the daytime the dash illumination is darken to night time values. Since the dash is digital along with the radio system, it is EXTREMELY difficult to see anything. It requires you take take your eyes off the road for a longer period to time to view any information on the dash or in the navigation/radio. The dash illumination should never darken during the daytime, unless the light value is decreased to what a nightime value would be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474091July 15, 2022
FUEL/PROPULSION SYSTEM, ENGINE
Recall repairs not being made in a timely manner. It has been 7 months since recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473841July 14, 2022
AIR BAGS
On 6/28/2022 I was involved in an off-set not-at-fault head on collision at 45+ MPH. My vehicle then careened off the initial collision causing a side impact with a large light standard. My vehicle continued until it collided head on with a building and came to a stop. The front impact and side impact airbags did not deploy at any time. My vehicle and the other vehicle were deemed a total loss.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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