Ram 3500 Complaints

2,367 consumer complaints on file.

#10782890October 16, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
JULY 17, 2015 - WHILE STATIONARY, I STARTED TRUCK ONLY TO HAVE ALL WARNING LIGHTS ON THE DASH ILLUMINATE, WIPERS ACTIVATE ON THEIR OWN, AND RADIO UNIT POWER OFF. EVENTUALLY, ALL POWER WAS LOST TO THE DASH. TRUCK WAS TOWED TO DEALER FOR REPAIR. TRUCK RECEIVED NEW PCM AND WAS RETURNED TO ME. JULY 17, 2015 - LATER THAT EVENING, THE TRUCK WAS TOWED BACK TO DEALER FOR THE SAME PROBLEM. TRUCK WAS IN THE SERVICE CENTER FOR TWO MONTHS RECEIVING A NEW WIRING HARNESS AND NEW COMPUTERS. SEPTEMBER 16, 2015 - TRUCK RETURNED TO ME. OCTOBER 13, 2015 - WHILE DRIVING ON A CITY STREET THE TRUCK EXHIBITED THE SAME PROBLEM. MOMENTARILY LOST ENGINE POWER AND TRANSMISSION FUNCTIONALITY. LOST ALL POWER TO DASH INCLUDING TRAILER BRAKES. THE TRUCK SAT IDLING FOR APPROXIMATELY ONE HOUR WHILE WAITING FOR A TOW TRUCK. I HAVE RECORDED VIDEO OF THE DASH CONTINUING TO FLICKER AND POWER UP AND DOWN ERRATICALLY. OCTOBER 16, 2015 - TRUCK STILL AT SERVICE CENTER AWAITING DIAGNOSIS AND PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782271October 15, 2015
ENGINE, STEERING, UNKNOWN OR OTHER
PROBLEM # 1: STRONG COOLANT AND BURNING RUBBER SMELL. NO LEAKS FOUND. PROBLEM #2: DEFECTIVE FRONT WINDSHIELD (PRISM DISTORTION, SAFETY ISSUE). PROBLEM #3: FRONT VIBRATION. PROBLEM #4: WIND NOISE ON LEFT DOORS. PROBLEM #5: RADIO TURNS-OFF AND/OR CD STOPS PLAYING ON BUMPY ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781208October 10, 2015
SUSPENSION
EXCESSIVE DRIVELINE VIBRATION AT SPEEDS FROM 55MPH - 75MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781210October 10, 2015
POWER TRAIN
EXCESSIVE DRIVELINE VIBRATION AT SPEEDS FROM 55MPH - 70MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779922October 5, 2015
ELECTRICAL SYSTEM, STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND OFF, THE DASHBOARD ELECTRICAL COMPONENTS MADE AN ABNORMAL NOISE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBERS: 15V459000 (STEERING) AND 15V541000 (SUSPENSION). THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED AND REPAIRED; HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIRS. IN ADDITION, THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V461000 (EQUIPMENT), BUT FAILED TO REMEDY THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,029. THE VIN WAS NOT AVAILABLE. UPDATED 01/27/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779149October 1, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
SERPENTINE BELT BROKE FROM SUPPOSED "WEAR" AT 37K MILES WITH SUCH FORCE THAT IT BROKE THE FAN AND RADIATOR ON A 2013 3500 RAM HD TRUCK, RENDERING THE TRUCK'S STEERING, BRAKES, ETC., USELESS, IF ON MOUNTAIN/CURVY ROAD EXTREMELY DANGEROUS; THIS VEHICLE WAS ON INTERSTATE HIGHWAY AND DIFFICULT TO GET FROM LEFT LANE TO RIGHT MEDIAN. WOULD HAVE BEEN IMPOSSIBLE TO CORRECT IF IN CURVE. TRUCK IS STILL IN FOR REPAIRS AT DEALERSHIP 12 DAYS LATER. NO INVOICE RECEIVED; AMOUNT DUE $1500+
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778710September 30, 2015
FUEL/PROPULSION SYSTEM, STEERING, SUSPENSION
WHILE DRIVING ON THE HIGHWAY THE TRUCK STARTING SHAKING VIOLENTLY, THE SPEED WAS REDUCED THE SHAKE CEASED BUT THE FRONT DRIVER SIDE TIRE CAME OFF. WHEN TAKEN IN A DODGE DEALERSHIP TO INQUIRE ABOUT REPAIR,WAS TOLD THEY COULD NOT REPAIR IT. THIS VEHICLE HAS LOST POWER WHEN DRIVING ON THE INTERSTATE HIGHWAY DUE TO FAULTY FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766411September 21, 2015
SERVICE BRAKES
WHEN TOWING MY 13000 POUND TRAILER, I NOTICED THAT THE ELECTRONIC TRAILER BRAKE CONTROLLER IN MY TRUCK WILL PROVIDE SUFFICIENT BRAKING POWER TO STOP AT SLOWER SPEEDS. HOWEVER, WHEN A HARDER/FASTER STOP, SUCH AS WHEN I WAS TRAVELING AT 45-50 MPH IS REQUIRED THERE IS NOT SUFFICIENT BRAKING TO THE TRAILER. I WAS NOT ABLE TO STOP AS QUICKLY AS I SHOULD HAVE. I TESTED THE VOLTAGE ON THE CONTROLLER WITH THE SETTINGS TO MAXIMUM (GAIN AT 10 AND MANUAL SLIDER TO 100%) AND WAS ONLY GETTING 7.5 VOLTS. THE READING SHOULD BE CLOSER TO 12 VOLTS. THE BRAKES ON MY TRAILER WERE INSPECTED AND ARE WORKING CORRECTLY. THE DEALER SAID THE CONTROLLER WAS WORKING AS DESIGNED. THIS IS A SAFETY ISSUE THAT THE DEALER IS OVERLOOKING AND CAN LEAD TO ACCIDENTS/FATALITIES. THIS SEEMS TO BE AN ISSUE WITH THE 2015 VEHICLES AND THE FACTORY BRAKE CONTROLLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766496September 21, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 65 MPH AND APPROACHING A REST AREA, THE CONTACT DISCOVERED EXTENSIVE SMOKE COMING FROM THE TAIL PIPE. THERE WAS AN ABNORMAL NOISE AND THE VEHICLE SUDDENLY CAUGHT FIRE FROM UNDERNEATH. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE WIRE HARNESS WAS DAMAGED DUE TO THE FAILURE AND INDICATED THAT THE FUEL INJECTORS FAILED CAUSING COMBUSTIBLE FRAGMENTS TO IGNITE THE FUEL, WHICH DAMAGED THE DEF SYSTEM. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V460000 (AIR BAGS) AND 15V459000 (STEERING); HOWEVER, THE RECALL REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ASSIGNED AN INVESTIGATOR TO INSPECT THE VEHICLE FOR THE CAUSE OF THE FIRE. THE APPROXIMATE FAILURE MILEAGE WAS 110,214.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10763019September 10, 2015
SERVICE BRAKES
I HAVE THE INTEGRAL TRAILER BRAKE CONTROLLER ON MY TRUCK AND I HOOKED UP TO MY CAMPER FOR THE FIRST TIME WITH THE NEW TRUCK, [THE TRAILER BRAKES WORKED FINE WITH THE TRUCK THAT I REPLACED] I HAD VERY LIMITED BRAKING POWER ON TRAILER BRAKES, I DID SOME TESTS ON THE TRAILER BRAKES FIRST AND FOUND THAT THEY ARE WORKING PROPERLY, THEN I DID A TEST ON THE BRAKE CONTROLLER AND FOUND OUT THE TRAILER BRAKE CONTROLLER IS ONLY PUTTING OUT AROUND 9 VOLTS WHEN SET TO MAXIMUM GAIN AND FULLY APPLIED, IT SHOULD BE 12 VOLTS OR HIGHER, I TOOK IT TO THE DEALER AND THEY REPLACED THE TRAILER BRAKE CONTROL MODULE, THE BRAKES ARE NO BETTER AND IM AFRAID TO TOW NOW AND CAN'T EVEN USE THIS TRUCK FOR WHAT I BOUGHT IT FOR, THE DEALER SAYS THAT'S HOW THE CONTROLLERS WORK NOW WHICH IS UNSAFE AND UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762647September 9, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT NOTICED THAT ALL OF THE TIRES WERE ABNORMALLY WORN OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A WHEEL ALIGNMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762090September 8, 2015
STEERING
TL* THE CONTACT OWNS A 2015 DODGE RAM 3500. WHILE DRIVING 55 MPH AND HAULING A TRAILER, THE STEERING WHEEL BEGAN TO TURN INDEPENDENTLY COUNTER CLOCKWISE AND BLOCKED THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER, LOOKED UNDERNEATH, AND NOTICED SOME BOLTS WERE LOOSE FROM THE STEERING CABLE. THE CONTACT STATED THAT THE BOLTS WERE TIGHTENED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,779....UPDATED 12/29/15 *BF THE CONSUMER LOOKED AT THE FRONT END AND SAW WHERE ONE OF THE NUTS HAD DETACHED FROM THE COUPLING AND THE OTHER NUT WAS LOOSE WHEN HE TOUCHED IT. UPDATED 12/31/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761374September 3, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V460000 (AIR BAGS, SEAT BELT); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760347August 31, 2015
ENGINE
MOTOR GONE AND DON'T HAVE KNOW REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759892August 28, 2015
AIR BAGS
SERVICE AIR BAG LIGHT COME ON THE DIC OF MY 2013 RAM 3500. DEALER CAN NOT FIX AFTER 12 TRIPS WITH CHRYSLER HELP. WHEN LIGHT IS ON THE AIR BAGS WILL NOT FUNCTION. COULD CAUSE INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749880August 19, 2015
SERVICE BRAKES, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
THE INTEGRATED TRAILER BRAKE CONTROL IN THE 2015 RAM TRUCKS DOES NOT PROVIDE ADEQUATE BRAKE CONTROL TO THE TRAILER BRAKES. I TRADED IN A 2013 RAM 3500 AND THE INTEGRATED CONTROLLER ALLOWED ME TO SET UP THE BRAKES SO I COULD LOCK THE TIRES UP, THEN I WOULD BACK THE VOLTAGE DOWN SLIGHTLY FROM THERE TO GET MAXIMUM BRAKING PERFORMANCE FROM THE TRAILER. WITH THE NEW TRUCK, THERE WASN'T THE ABILITY TO GET MUCH BRAKING AT ALL. DEALERS ARE TELLING THOSE WITH THE SAME TRUCKS, THAT IT IS WORKING AS DESIGNED AND THERE ISN'T A PROBLEM. MONDAY, AUGUST 17TH, I WAS APPROACHING A STOP SIGN, AND BEGAN BRAKING. THE TRAILER BRAKES WERE INEFFECTIVE DUE TO THE CONTROLLER AND I COULDN'T STOP IN TIME. I ENDED UP IN THE MIDDLE OF THE INTERSECTION BEFORE I COULD STOP. LUCKILY THERE WAS NO CROSS TRAFFIC SO THERE WAS NO CRASH. THE TRAILER WEIGHS 2020 POUNDS EMPTY, AND IT WAS HAULING APPROXIMATELY 1400 POUNDS. THE TRAILER CONTROLLER WAS SET AT LIGHT ELECTRIC, 7.5. ( L LATER TESTED HEAVY ELECTRIC AND IT STILL DOESN'T PROVIDE ADEQUATE BRAKING). AFTER, I TESTED THE TRAILER BRAKES (THAT I ALREADY KNEW WERE GOOD) ON ANOTHER TRUCK, AND THEY WORKED PERFECTLY. AGAIN, THE INTEGRATED CONTROLLER ON MY 2013 RAM WORKED GREAT, BUT THE NEW ONES SIMPLY DO NOT ALLOW THE TRAILER BRAKES TO WORK PROPERLY REGARDLESS OF HOW MUCH YOU TURN UP THE VOLTAGE. I CAN NOT ADJUST IT TO GET THE BRAKES TO PROVIDE SIGNIFICANT BRAKING FROM THE TRAILER. RAM IS SAYING THAT THERE ISN'T A PROBLEM, BUT A QUICK INTERNET SEARCH WOULD SAY THAT THERE IS CERTAINLY A SAFETY ISSUE, THAT IF LEFT UNRESOLVED WILL ABSOLUTELY LEAD TO INJURIES OR FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749931August 19, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
THE OEM TRAILER BRAKE CONTROLLER DOES NOT WORK AS DESIGNED. THERE HAS BEEN NUMBER OR TIMES THAT I CAME CLOSE HITTING A CARS. THE BRAKE CONTROLLER IS NOT SUPPLYING ENOUGH VOLTS TO STOP MY 17K TRAILER. TOOK IT TO THE DEALER AND THEY SAID OEM BRAKE CONTROLLER IS WORKING FINE. WHEN I CHECK CONTROLLER IT'S ONLY SUPPLYING 6.5 VOLTS WHEN THE MANUAL SLIDE IS FULLY ENGAGED. THIS IS A BIG PROBLEM AND NEEDS TO BE ADDRESS BEFORE SOMEONE GETS KILLED. BY THE WAY MY TRAILER IS BRAND NEW AND WORKS FINE WITH FORD AND CHEVY OEM BRAKE CONTROLLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748196August 12, 2015
STEERING, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2013 RAM 3500. WHILE DRIVING OVER 20 MPH OVER A POTHOLE, THE VEHICLE STEERED TO THE LEFT OR RIGHT, SHOOK TREMENDOUSLY, AND TILTED TO ONE SIDE. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE VEHICLE WAS EQUIPPED WITH A TRACTION CONTROL MODULE, WHICH AUTOMATICALLY TOOK OVER THE CONTROL OF THE WHEELS TO MAINTAIN BALANCE WHEN THE VEHICLE HITS A BUMP. IN ADDITION, THE DEALER CONCLUDED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747188August 8, 2015
ELECTRICAL SYSTEM
MY HUSBAND WAS STOPPED AT A SIGNAL LIGHT AND THE TRUCK LURCHED FORWARD HITTING THE CAR IN FRONT. INSURANCE COMPANY HAD AN EXPERT CHECK THE TRUCK AND WE WERE ADVISED BY HIM NOT TO OPERATE THE VEHICLE. CHRYSLER HAD THEIR EXPERT EXAMINE IT ON 8/4/2015. I WAS INFORMED ON THAT DATE THAT HE AND THE DEALERSHIP WERE OUT OF THE LOOP AND I HAD TO SPEAK WITH CHRYSLER. THEY WILL NOT RETURN ANY OF MY HONE CALLS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10746286August 5, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
THIS IS A PARTICULARLY DANGEROUS SITUATION BECAUSE THERE IS NO METHOD TO KNOW, IN ADVANCE, THE FACTORY INTEGRATED TRAILER BRAKE MODULE (ITBM) WILL FAIL TO PROVIDE FULL VOLTAGE TO THE ELECTRIC TRAILER BRAKES I ATTACHED MY 13,000 POUND FIFTH WHEEL TRAILER TO MY TRUCK AND FOLLOWING THE ITBM SETUP STEPS IN THE OWNERS' MANUAL, THE RESULTS WERE AS EXPECTED. THERE WERE NO WARNINGS OR INDICATORS SIGNALING AN ISSUE WITH THE ITBM'S ABILITY TO APPLY THE TRAILER'S ELECTRIC BRAKES. ON TYPICAL CITY/URBAN DRIVING THE BRAKING EFFORT FROM THE TRAILER WAS AS EXPECTED. ONCE I ENTERED A MORE RURAL SETTING AND ROADWAY SPEEDS INCREASED TO 50 MPH I DISCOVERED, AS I APPROACH A FAST CHANGING TRAFFIC LIGHT, HARD BRAKING THE TRUCK DID NOT SEND ENOUGH BRAKING SIGNAL TO THE TRAILER AND AS A RESULT I WAS PUSHED WELL INTO THE INTERSECTION. FORTUNATELY THE INTERSECTION WAS CLEAR AND NO INJURY OR ACCIDENT RESULTED..I VERIFIED WITH DEXTER AXLES, THE AXLES USED ON MY TRAILER, THE MAXIMUM BRAKING EFFORT FROM THEIR ELECTRIC BRAKES IS 12 VOLTS AT 3 AMPS PER WHEEL. I MEASURE THE VOLTAGE GOING INTO MY TRAILER BRAKES WITH THE ITBM SET TO MAXIMUM GAIN, HEAVY ELECTRIC AT 6.8 VOLTS, THE EXPECTED VOLTAGE WAS 11.9 VOLTS. I DID AN AB TEST USING ANOTHER RAM TRUCK WITH THE ITBM AND MEASURED THE EXPECTED VOLTAGE ON THE TRAILER BRAKE LINE...IT IS IMPORTANT TO REALIZE THERE ARE NO INTERNAL ITBM MECHANISMS TO DETECT THIS CONDITION SINCE THERE WERE NO DTCS SET WHEN I TOOK MY TRUCK TO THE DEALER....UPDATED 09/28/15 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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