Ram 3500 Complaints

2,367 consumer complaints on file.

#10794520November 17, 2015
WHEELS
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT STATED THAT THE TIRES ON THE VEHICLE WERE REPLACED THREE TIMES DUE TO THE FRONT WHEEL ALIGNMENT WEARING DOWN ON THE TIRES. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790039November 12, 2015
STEERING
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER CAUSING THE VEHICLE TO VEER TO THE LEFT. THE CONTACT ALSO STATED THAT THERE WAS A LOAD NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789752November 11, 2015
STEERING
DRAG LINK ADJUSTMENTS NUTS ARE NOT TIGHT. THEY ARE SUPPOSED TO BE TORQUED TO AROUND 120 FT-LBS. YOU CAN REACH UP AND LOOSEN THEM WITH YOUR HAND. THIS HAS AFFECTED A NUMBER OF TRUCKS IN DIFFERENT STATES THE PROBLEM IS OBVIOUSLY AT THE MANUFACTURER. LINK TO OTHERS HAVING THE SAME PROBLEM. HTTP://WWW.CUMMINSFORUM.COM/FORUM/2013-GENERAL-DISCUSSION/1813273-WARNING-CHECK-YOUR-STEERING-NOW.HTML THE PITMAN ARM NUT IS ALSO NOT TORQUES TO SPEC AND VERY LOOSE. ANYONE OF THESE COULD BE A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789751November 11, 2015
POWER TRAIN
THE TRANSMISSION IS SEVERELY LIMITED BY TORQUE MANAGEMENT. IF YOU STEP ON THE GAS PEDAL THE TRUCK BARELY MOVES. IT MOVES AT ITS OWN PACE INSTEAD OF BEING UNDER YOUR CONTROL. THIS CAN CREATES SOME VERY DANGEROUS MERGING SITUATIONS WHERE YOU ARE TRYING TO MERGE WITH TRAFFIC AND THE TRUCK DECIDES IT WON'T MOVE. YOU END UP HALF WAY COMMITTED AND HALF WAY NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789220November 9, 2015
ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE LOW BEAM AND HIGH BEAM HEAD LAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE DRIVER AND PASSENGER SIDE LOW BEAM AND HIGH BEAM HEAD LAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789074November 8, 2015
STEERING
I WAS WANTING TO KNOW WHY THE RAM 2013 AND THE 2014 ARE NOT ON THE BUY BACK PROGRAM. DUE TO MANUFACTURE RECALL R46, NHTSA RECALL 15V-541? I TOOK MY TRUCK IN TO HAVE ALL THE OTHER RECALLS FIXED ON IT BUT THEY TOLD ME THEY COULD NOT FIX THIS DUE TO THERE WERE NO PARTS AVAILABLE AND THAT WE WOULD BE PUT ON A WAITING LIST AND DID NOT KNOW WHEN THE FIX WAS GOING TO BE AVAILABLE. SO DO WE JUST KEEP PUTTING OUR FAMILIES IN THESE VEHICLES AND KEEP DRIVING THEM IN HOPES NOTHING HAPPENS TO US?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787775November 2, 2015
SERVICE BRAKES
THE PARKING (EMERGENCY BRAKE) DOES NOT WORK AND NEVER HAS SINCE VEHICLE WAS NEW. IT WOULD LOCK UP AT TIMES BUT THEN NOT WORK TO KEEP VEHICLE FROM ROLLING. THIS SEEMS RATHER INSIGNIFICANT UNTIL YOU UNDERSTAND THAT THE VEHICLE HAS NO PARK(NO PARKING POSTION) SO THE PARKING BRAKE MUST WORK TO KEEP VEHICLE FROM ROLLING, THIS VEHICLE WILL ROLL ANYTIME MOTOR IS OFF UNLESS PARKING BRAKE(EMERGENCY BRAKE) IS ENGAGED. IT HAS BEEN IN THE SHOP MANY TIMES TO REPAIR THIS ISSUE AND IT HAS NEVER EVEN BEEN IMPROVED!!! SAFETY ISSUE IS THAT VEHICLE SHOULD NEVER HAVE BEEN ALLOWED TO BE MANUFACTURED WITH NO PARK! UNLIKE A STANDARD TRANSMISSION WHICH CAN BE PUT IN GEAR WITH MOTOR OFF TO STOP FROM ROLLING THERE IS NO WAY ON THIS VEHICLE OTHER THAN THE PARKING BRAKE!(EMERGENCY BRAKE) I HAVE VIDEO OF THE PROBLEM AND HERE IS A LINK TO THAT VIDEO. HTTPS://YOUTU.BE/EP_HP3DEKMY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787285October 30, 2015
STEERING
WHILE DRIVING THE STEERING COMPONENT BROK ON THE VEHICLE WHICH MADE IT VERY UNSTABLE TO DRIVE. I HAD JUST DRIVEN THE CAR FROM THE DEALERSHIP TO HOME FOR REPAIRS FOR TWO OTHER WARRANTY ISSUES. THEY SHOULD HAVE BEEN AWARE OF THE FAULTY WELDING ON THE STEERING COMPONENT AT THE TIME IT WAS IN THE SHOP ON 10/28-10/29/2015. I TOLD THEM TO HAVE IT TOWED TO THEIR SHOP BUT THEY IGNORE ME AND DROPPED AN EMPLOYEE OFF TO DRIVE IT. THE EMPLOYEE ATTEMPTED TO DRIVE THE VEHICLE AND ALMOST RAN OFF THE SIDE OF THE ROAD. THE EMPLOYEE TURNED AROUND AND BROUGHT THE VEHICLE BACK. I HAD TO USE MY AAA ACCOUNT TO HAVE THE TRUCK TOWED TO THEM. VICTOR AT DODGE IN WATSONVILLE, CA CALLED LATER TO SAY THE PROBLEM WAS WITH A RECALL AND THAT THEY WILL GET BACK TO ME AFTER THEY TALK TO CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787299October 30, 2015
SUSPENSION
I WAS NOTIFIED OF RECALL R-46 ON OR ABOUT 10/06/15 BY THE DEALER. AT THAT TIME I WAS TOLD THAT IN THE OPINION OF THE DEALER, HE DID NOT FEEL THE VEHICLE WAS SAFE TO DRIVE IN THE MANNER THAT I USE THE VEHICLE. I TOW A 16,000# FIFTH-WHEEL RV TRAILER. I AM A FULL-TIME RVER AND TRAVEL MUCH OF THE TIME. WHEN THE DEALER CONTACTED HIS COUNTERPART HE AGREED THAT THE VEHICLE WAS NOT SAFE TO OPERATE THE VEHICLE IN THE MANNER I INTEND TO USE IT. PICTURES WERE TAKEN FOR THE RECORD. WHEN FCA WAS CONTACTED AND THE PROBLEM WAS EXPLAINED THEY TOLD THE DEALER THAT A RENTAL VEHICLE WAS AT THE DEALERSHIP'S DISCRETION AND THE DODGE WOULD NOT AUTHORIZE ONE. EVENTUALLY THE PICTURES WERE FORWARDED TO DODGE ENGINEERING TO REQUEST A FIX. ENGINEERING SAID THAT THERE WAS NO PROBLEM AND THE DEALERSHIP RETURNED THE VEHICLE TO ME SAYING THEY COULDN'T HELP. THE DEALERSHIP REQUESTED THAT ENGINEERING SEND SOMEONE OUT TO PHYSICALLY VIEW THE PROBLEM. THEY REFUSED SAYING THE PICTURES DID DISPLAY ANY CRACKS AND THAT THE WELD LOOKED SUFFICIENT. I LOOKED OVER THIS SITE AND FOUND THAT THIS PROBLEM WAS IDENTIFIED AS EARLY AS FEBRUARY 2014 AND CONTINUED TO DATE. ON AUGUST 26, 2015, FCA STATED THAT THERE WAS INSPECTION AND CORRECTIVE ACTION IDENTIFIED IN A COMMUNICATIONS R46082615. TO DATE, THE ONLY RESPONSE FROM THE FCA RECALL CENTER IS THAT THE REPAIR IS IN DEVELOPMENT AND NO PARTS ARE AVAILABLE. THIS IS THE SECOND RAM THAT I HAVE HAD A RECALL THAT COVERED AN EXTENSIVE AMOUNT OF TIME. FCA'S RESPONSE TO ME IS THAT THE ONLY PROBLEM I WOULD HAVE IF THE TRACK BAR BRACKET BROKE WOULD BE DIFFICULT STEERING AND POSSIBLY A CRASH. THAT ISN'T ACCEPTABLE TO ME, MY WIFE, THE COST OF MY RV, OR THE LIABILITY TO OTHERS. FCA NEEDS TO PROVIDE A FIX OR GIVE US A LETTER STATING THAT THERE IS NO DEFECT. AT THIS TIME I AM DRIVING MY VEHICLE AND TOWING MY RV BECAUSE IT IS THE ONLY VEHICLE AVAILABLE TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787150October 29, 2015
UNKNOWN OR OTHER
WHEN DRIVING DOWN THE ROAD AT 75 MPH AND YOU START CLIMBING A HILL OR GOING DOWN A HILL THE VEHICLE WILL START TO SHAKE AND VIBRATE AS IF SOMETHING IS NOT ALIGNED, I HAVE HAVE MY TRUCKS TIRES BALANCED ROTATED AND ALL ALIGNED AND THE PROBLEM STILL OCCURS. I TOOK IT WHEN AND DESCRIBED IT TO THE DEALER AND THEY TOLD ME IT MUST HAVE BEEN SOMETHING TO DO WITH THE SERVICE LIGHT ON. THEY FIXED THE SERVICE LIGHT BUT THE SHAKING WHEN CLIMBING UP A HILL OR GOING DOWN A HILL IS STILL THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786645October 28, 2015
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT GEARS. IN ADDITION, THE TPM AND A/C FAILED TO FUNCTION PROPERLY, AND AN ABNORMAL NOISE COULD BE HEARD FROM THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR HAD ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786677October 28, 2015
ELECTRICAL SYSTEM, ENGINE
OUR RAM 3500 SEEMS TO HAVE A WIRE CHAFING PROBLEM. ON 26 JUNE 2014 THE TRUCK LOCKED IN 4TH GEAR. ECM WAS REPLACED IN FAIRBANKS AT 16490 MILES. ON 18 JULY 2014 THE SAME THING HAPPENED AT 18481 MILES, THE DEALER IN SOLDOTNA AK FOUND A CHAFED WIRE IN THE WIRING LOOM. ON 29 JULY 2014, THE TRUCK COMPLETELY DIED, THE ECM FUSE WAS BLOWN. THE PCM WAS REPLACED. ON 26 JULY 2015, THE TRUCK COMPLETELY DIED AGAIN, ECM FUSE WAS BLOWN. MILEAGE WAS 31421. PRESTIGE DODGE IN LONGMONT CO REPLACED THE ECM AND THEN ON THE TEST DRIVE THE TRUCK LOCKED INTO 4TH GEAR. THEY THEN REPLACED A PORTION OF THE WIRING HARNESS TO CORRECT A CHAFED WIRE. I WAS RECENTLY NOTIFIED ABOUT ANOTHER WIRE CHAFING PROBLEM WITH THE AIRBAGS. I MUST WONDER IF SOMEHOW THERE IS A WIRING LOOM PROBLEM WITH THIS MODEL TRUCK. IN ALL 3 INCIDENTS IN 2014 WE WERE TOWING OUR TRAILER ON PAVED HIGHWAYS AT HIGHWAY SPEED AND IT WAS FORTUNATE THAT WE WERE ABLE TO GET OFF THE ROAD WITHOUT BEING IN AN ACCIDENT. THE EVENT ON 26 JULY 2015 OCCURRED JUST AFTER WE HAD DROPPED OFF THE TRAILER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786406October 27, 2015
POWER TRAIN
THERE IS A SOMETIMES SIGNIFICANT DELAY IN RESPONSE WHEN PRESSING ACCELERATOR PEDAL AND ACTUAL ACCELERATION OF THE VEHICLE. THIS MAKES IT DIFFICULT TO JUDGE MERGES INTO TRAFFIC OR WHEN MAKING TURNS FROM A STOP INTO TRAFFIC. THE DELAY COULD BE RELATED TO THE TURBO CHARGER SPINNING UP, BUT IT DOES LEAD TO A DANGEROUS CONDITION. THIS IS PARTICULARLY NOTICEABLE WHEN THE VEHICLE IS COLD. I DID NOT NOTICE SUCH A PERCEPTIBLE DELAY IN ACCELERATION WHEN DRIVING AN OLDER MODEL DIESEL PICKUP ALSO MADE BY DODGE RAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786512October 27, 2015
STEERING
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING). THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE DEALER PROVIDED NO ESTIMATED TIME FRAME FOR THE REPAIR AND THE CONTACT WAS WAITING FOR LONGER THAN A MONTH. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785349October 22, 2015
STEERING
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785383October 22, 2015
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 15V541000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10784692October 21, 2015
POWER TRAIN
ANYTIME I HAVE TO TAKE MY FOOT OFF THE ACCELERATOR PEDAL CAUSING THE TRUCK TO COAST A BIT, AND THEN DEPRESSING THE ACCELERATOR PEDAL BACK DOWN IN AN EFFORT TO SPEED UP, THERE IS A 2 TO 4 SECOND PAUSE BEFORE THE TRUCK EVEN STARTS TO ACCELERATE. THIS ISSUE CHANGES IN DELAY TIME DEPENDING ON THE CURRENT SPEED YOUR COASTING AT. THE 25 TO 45 MPH RANGE SEEMS TO CREATE THE LONGEST DELAY. IN TWO INSTANCES, TRAVELING AT AROUND 35 MPH, I DEPRESSED THE ACCELERATOR PEDAL TWICE WITHIN A SECOND OF EACH OTHER (IN AN EFFORT TO TIME MY ACCELERATION WITH THE TRAFFIC) AND THE TRUCK ACTUALLY STALLED OUT DARN NEAR KILLING ME. SINCE THEN I HAVE LEARNED THAT IF I KEEP THE TRUCK FROM COASTING WHEN I'M TRYING TO MERGE (A LITTLE ACCELERATOR WITH SOME BRAKE AT THE SAME TIME) WHICH KEEPS THE POWERTRAIN ENGAGED, ELIMINATES THE ACCELERATION DELAY. NOT GOOD FOR MY BRAKES THOUGH, AND NOT ALWAYS ABLE TO ACCOMPLISH. MY HOPE IS THAT SOMEONE WILL DO SOMETHING ABOUT THIS BEFORE A SERIOUS INJURY OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785161October 21, 2015
FUEL/PROPULSION SYSTEM
MY VEHICLE IS IN THE SHOP FOR A 5TH TIME FOR THE SAME ISSUE OF THE ENGINE LIGHT COMES ON, MESSAGE SAID ERROR WITH DEF SYSTEM , CALL DEALER. THEN MESSAGE CAME UP AND SAID IN 200 MILES TRUCK WILL SHUT DOWN TO ONLY 5 MPH. THE DEALERSHIP AND NOW WARRANTY IS REFUSING TO FIX IT AGAIN BASING THEIR CASE ON "CONTAMINATED DEF" FLUID AS THE CAUSE. I WAS TOLD THIS IS AN ISSUE ON THESE TRUCKS AND TO FIX WOULD BE $1700 OUT OF POCKET EVEN THOUGH IT IS STILL UNDER WARRANTY. ONCE THE DEF WAS CALLED "CONTAMINATED", EVERYONE STARTING CALLING ME ASKING FOR $ TO REPAIR THE SYSTEM SAYING IT WAS MY FAULT THE FLUID GOT CONTAMINATED. DISTANCE DRIVEN FROM DEF ERROR CODE 3 REPAIR AT THE DEALER TO DEF ERROR CODE 4, LESS THAN 100 MILES AND NO DEF FLUID WAS ADDED SINCE IT LEFT THE DEALER. THE PROBLEM IS RECURRING AND NO ONE WANTS TO FIX IT. TRUCK IS SITTING AT THE DEALER AND CANNOT BE DRIVEN DUE TO THE 200 MILE SHUT DOWN SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783599October 20, 2015
POWER TRAIN, UNKNOWN OR OTHER
TRUCK SHAKES VIOLENTLY BETWEEN 70-78 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783601October 20, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
HAS SEVERE DEAD PEDAL. IF I HAVE TO LET OFF THE GAS PEDAL FOR A SECOND TO MERGE INTO TRAFFIC THEN GIVE IT GAS AGAIN IT FALLS ON IT'S FACE AND DOESN'T MOVE OR DO ANYTHING AT ALL FOR UP TO 5 SECONDS. HAS ALMOST CAUSED 4 CRASHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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