Ram 3500 Complaints

2,367 consumer complaints on file.

#11067420February 7, 2018
ENGINE, POWER TRAIN, EQUIPMENT
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING), 17V821000 (POWER TRAIN), AND 17V824000 (EQUIPMENT). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (GREENWAY DODGE CHRYSLER JEEP RAM ORLANDO, 9051 E COLONIAL DR, ORLANDO, FL 32817, (888) 292-3985) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 10/1/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067426February 7, 2018
UNKNOWN OR OTHER
SINCE RECALL #17V-562 HAVEN'T BEEN FIXED DEALER DON'T HAVE READY SINCE 09/2017 AND THIS CAN MAKE FIRE OR EXPLOSION, THEN LIGHT ENGINE CAME ON 02/01/2018 DEALER FIXED CONCERN 26 EMISSION PROBLEM, WITH BREATHER CRANKCASE , THIS IS RELATED BECAUSE WATER VAPOR ...... WHY DEALER CHARGE $1913 TO ME ON 02/01/2018 AT GREENWAY CHRYSLER JEEP AT 9051 EAST COLONIAL DR ORLANDO FL 32817, THIS RECALL 17/V 562 IF IT WAS FIXED SINCE 09/2017 THEN THIS WATER VAPOR PROBLEM WITH BREATHER CRANKCASE SHOULD BE AVOIDED. PLEASE CALL ME [XXX] I FEEL GOT CHARGED BECAUSE DODGE FAIL TO AVOID THIS PROBLEM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *PM *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067428February 7, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE THE VEHICLE WAS AT THE DEALER (COLORADO SPRINGS DODGE, 7455 AUSTIN BLUFFS PKWY, COLORADO SPRINGS, CO 80923) FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. DURING THE TEST DRIVE, THE BRAKE LINE RUPTURED. IT WAS DIAGNOSED THAT THE BRAKE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED.THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 50,577. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066465February 1, 2018
SUSPENSION
VEHICLE AT HI-WAY SPEEDS WILL BEGIN TO SHAKE THE STEERING WHEEL AND THE ENTIRE VEHICLE VIOLENTLY UNTIL THE VEHICLE IS SLOWED SUFFICIENTLY TO BRING IT BACK UNDER CONTROL. I HAVE ALSO NOTICED AN INCREASE IN STEERING WHEEL PLAY LEFT AND RIGHT. THIS VEHICLE CURRENTLY HAS 94,000 MILES ON IT AND HAS NEVER BEEN USED OFF ROAD. ALL HI-WAY MILES TOWING A FIFTH WHEEL .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066491February 1, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO BE SHIFTED OUT OF PARK WHILE NOT BEING OPERATED. THE VEHICLE ROLLED DOWN A HILL AND THE CONTACT WAS ABLE TO MANUALLY STOP THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WOODHOUSE CHRYSLER DODGE JEEP RAM (2171 US-30, BLAIR, NE) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065286January 26, 2018
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT THERE WAS NO DATE AS TO WHEN THE PARTS WOULD BE AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064516January 23, 2018
STEERING, STEERING:LINKAGES
DRAG LINK FAILED WITHOUT WARNING. APPARENTLY THREADS STRIPPED OUT IN THE COUPLER NUT RESULTING IN TOTAL STEERING LOSS. *DSY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063835January 19, 2018
ENGINE
MY DODGE RAM TRUCK WAS THE SUBJECT OF THREE SAFETY RECALLS, TWO OF WHICH WERE COMPLETED DECEMBER 12, 2018. A THIRD SAFETY RECALL, T25/NHTSA 17V-302, THAT, AT THE TIME OF MY FIRE INCIDENT, HAD NOT BEEN APPROVED BY CHRYSLER FOR THE WORK TO BE DONE. THE TWO SAFETY RECALLS WERE COMPLETED BY A DEALER APPROXIMATELY 80 MILES AWAY FROM MY HOME. ON THE DAY AFTER PICKING UP MY TRUCK, THE TRUCK'S ENGINE COMPARTMENT HAD A FIRE DURING MY 1-MILE DRIVE HOME FROM WORK. I OBSERVED SMOKE COMING FROM UNDER THE HOOD, TURNED OFF THE MOTOR, OPENED THE HOOD AND OBSERVED FLAMES. MY LOCAL FIRE DEPARTMENT RESPONDED TO THE SCENE, BUT I HAD ALREADY EXTINGUISHED THE FIRE. I NOTIFIED CHRYSLER AND THEY SUBSEQUENTLY DISPATCHED AN INVESTIGATOR TO MY HOME TO CONDUCT AN EVALUATION. ON JANUARY 3, 2018, THE INVESTIGATOR MET WITH ME AND PHOTOGRAPHED MY DAMAGED ENGINE COMPARTMENT. THE INVESTIGATOR HAD EARLIER INFORMED ME THAT CHRYSLER WOULD NOT PAY FOR THE TOW TO A DEALERSHIP WHERE A PROPER EVALUATION COULD TAKE PLACE. THE SAFETY RECALL INDICATED THAT, FOR MY MODEL AND YEAR OF TRUCK, THE WATER PUMP COULD FAIL AND "MAY" CAUSE A FIRE IN THE ENGINE COMPARTMENT. TODAY, JANUARY 19, 2018, I RECEIVED A LETTER FROM FIAT CHRYSLER AUTOMOBILES INFORMING ME THAT AFTER THEIR INSPECTION OF MY VEHICLE, "THE INFORMATION AT HAND WOULD NOT PERMIT US TO ASSOCIATE THE FIRE WITH A MANUFACTURING OR ASSEMBLY ERROR..." THEIR EVALUATION PROCEDURE WAS HAPHAZARD, AT BEST, AND HANDLED IN A VERY POOR MANNER. I ASKED THE EVALUATOR ABOUT HIS PROFESSIONAL BACKGROUND, AND HE WAS NOT AN ENGINEER, OR A MECHANIC. HE SIMPLY OBTAINED PHOTOGRAPHS FOR HIS REPORT. I DO NOT UNDERSTAND HOW CHRYSLER COULD MAKE A REASONED DECISION IN THIS MATTER WITHOUT A PROPER EVALUATION BY A TRAINED ENGINEER OR MECHANIC. THANK YOU FOR YOUR TIME AND CONSIDERATION. *BF *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11062990January 16, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RAY CHRYSLER DODGE JEEP RAM, 23 N US-12, FOX LAKE, IL 60020) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THEY COULD VERIFY WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT STATED THAT THE KEY FAILED TO TURN OVER TO START THE VEHICLE AND THE VEHICLE WAS RANDOMLY STALLING. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061931January 10, 2018
SUSPENSION, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL* THE CONTACT OWNS A 2008 RAM 3500. WHILE DRIVING, THE TIE ROD FELL OFF ON THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT DROVE TO FREMONT MOTOR CODY (3127 BIG HORN AVE, CODY, WY 82414), BUT THEY COULD NOT REPAIR THE VEHICLE. THE CONTACT REPLACED THE TIE ROD HIMSELF. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058193January 3, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEE'S SUMMIT DODGE CHRYSLER JEEP RAM DEALER LOCATED AT 1051 SE OLDHAM PKWY, LEE'S SUMMIT, MO WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058199January 3, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE FAILS TO START IN COLD WEATHER BELOW 55 DEGREES. WHEN IT IS BELOW 55 DEGREES, THE WIN MODULE WILL NOT RECOGNIZE THE KEY FOB AND VEHICLE WILL NOT START. I MUST KEEP INSERTING THE KEY FOB, TURN IT OFF AND ON, RECYCLE DOOR LOCKS, OPEN AND CLOSE DOOR. I HAVE BROUGHT THIS TO THE DEALER. NO PARTS AVAILABLE. BROUGHT IT TO CHRYSLER'S ATTENTION, NO REPAIRS OR PARTS. IF I NEEDED TO GO ANYWHERE IN AN EMERGENCY, IT WOULD BE IMPOSSIBLE. ATTACHING VIDEO OF WHAT I GO THROUGH. WOULD LIKE TO KNOW WHY CHRYSLER DOES NOT HAVE PARTS NOR ARE THEY REPLACING DEFECTIVE PARTS UNDER WARRANTY. WEB SITE IS NOT ALLOWING ME TO UPLOAD A VIDEO OF THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053291January 2, 2018
ENGINE
2016 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO WATER PUMP FAILURE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058072January 2, 2018
POWER TRAIN, SUSPENSION, WHEELS
DRIVING ON I-95 IN GEORGIA, ALL 8 OF THE LUG STUDS ON THE DRIVERS SIDE DUAL REAR WHEELS SHEARED OFF, CAUSING THE OUTER WHEEL TO SHOOT PAST THE TRUCK IN TRAFFIC, WHILE ATTEMPTING TO STOP THE VEHICLE. VEHICLE WAS MOVING AT A RATE OF 60 MPH WHEN THE ONSET OF SEVERE VIBRATION CAUSED ME TO LOOK FOR A SAFE PLACE TO PULL OVER, AND SLOW DOWN. THANK GOD THE OTHER REAR WHEEL REMAINED ON THE HUB, THOUGH COMPLETELY UNSECURED. THE TRUCK HAS JUST 4,500 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057811January 1, 2018
ELECTRICAL SYSTEM, POWER TRAIN
ON MORE THAN A DOZEN OCCASIONS, WHILE AT A RED LIGHT, FOOT ON THE BRAKE PEDAL, THE TRUCK HAS LERCHED FORWARD AND THEN SHUTOFF. ON OTHER OCCASIONS, WHILE SITTING AT A RED LIGHT, IT WILL IDLE ROUGH FOR ABOUT 2 SECONDS, THE RPM WILL JUMP 200-300RPM, BUT NOT ENOUGH TO CAUSE THE TRUCK TO MOVE, AND THEN SHUT OFF. IF I CAN REACT QUICK ENOUGH AND PUT IT IN NEUTRAL, IT WILL STAY RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057153December 28, 2017
ENGINE
RECALL T51 I'M DEEPLY CONCERNED THAT ITS BEEN TWO MONTHS SINCE I RECEIVED A LETTER FROM THE NHTSA IN REFERENCE TO A RECALL # ( T51 ) THAT MY TRUCK NEEDS TO GET DONE, TO AVOID A POTENTIAL RISK THAT COULD LEAD TO INJURY OR EVEN DEATH, FOR ME THE DRIVER, OR ANY PASSENGER. NHTSA STATED ON THAT LETTER, THAT A REPAIR MUST BE DONE BY THE MANUFACTURER, AS SOON AS POSSIBLE, TO AVOID POSSIBLE TRAGEDY. IT'S BEEN TWO MONTHS THAT I HAVE BEEN CALLING CONSISTENTLY AND VERY WORRIED ABOUT THIS ISSUE, TO MY CLOSEST RAM DEALERSHIP, IN LAS VEGAS, NEVADA. UNFORTUNATELLY EVERY TIME I CALL, THEY TELL ME THAT I HAVE TO WAIT UNTIL THE PARTS ARE AVAILABLE. I CALL THE MANUFACTURER AND THEY TOLD ME THA SAME, THAT THE PARTS ARE NOT AVAILABLE. SO I'M WRITING TO EXPRESS MY GREAT CONCERN THAT, BOTH THE DEALERSHIP AND THE MANUFACTURER ARE NOT TAKING THIS ISSUE SERIOUSLY ENOUGH, BECAUSE THEY EVEN TOLD ME, THAT IF I'M NOT EXPERIENCING ANY PROBLEMS ON MY CAR, I SHOULD NOT WORRY. I GUESS THAT I HAVE TO WAIT UNTIL THERE IS A FATALITY TO START WORRYING ABOUT IT. I HAVE TO SAY THAT SINCE I RECEIVED THE FIRST LETTER FROM NHTSA REGARDING THIS ISSUE BACK IN NOVEMBER 2017, IT'S BEEN 2 MONTHS THAT I FEEL THAT I'M DRIVING IN A CONSTANT FEAR. THE PARTS THAT NEEDS TO BE REPLACED, IS A WATER PUMP ON THE ENGINE, AND FOR THE DEALERSHIP AND THE MANUFACTURER TO TELL US AFTER 2 MONTHS, THAT THEY DON'T HAVE THE PART AVAILABLE, IS A TOTAL LACK OF RESPECT TOWARDS EVERY DRIVER AFFECTED. IT IS A LONG TIME THAT ALL PEOPLE AFFECTED ARE STILL DRIVING AT RISK OF A POSSIBLE FATALITY. PLEASE DO SOMETHING ABOUT THIS BEFORE IT'S TOO LATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056735December 27, 2017
ENGINE
MANUFACTURERS FAILED TO REMEDY A RECALL FOR THE WATER PUMP IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054530December 13, 2017
SERVICE BRAKES, ENGINE, STEERING
WHILE DRIVING, HEARD LOUD POP. LOST STEERING AND BREAKING ABILITY. MY HUSBAND NOTICE THE WATER PUMP HAD BLOWN AND THE BELT WAS SHREDDED. DODGE SAID THE WATER PUMP WAS ON RECALL. THEY REPLACED IT WITH ANOTHER RECALLED WATER PUMP AND REFUSED TO REPLACE THE BELT AND ANY FLUIDS ALTHOUGH THEY WERE A RESULT OF THE PUMP. CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053962December 11, 2017
ELECTRICAL SYSTEM
REAR DRIVERS WINDOW FALLS DOWN WITHOUT THE SWITCH BEING ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052743December 6, 2017
WHEELS
CRACK INSIDE WHEEL APPROXIMATE TO VALVE STEM CAUSING LIW AIR PRESSURE. HAD I NOT CAUGHT IT IN TIME THIS COULD HAVE BEEN CATASTROPHIC. HALF A MILLION OF THESE TRUCKS ARE SOLD EVERY YEAR, WHICH EQUALS 3 MILLION MORE IF THESE MEXICAN STEEL RIMS ON THE ROAD WHICH THE SAME POTENTIAL!!! AND THE CHEAPLY CONSTRUCTED RIMS ARE MOUNTED IN A LESS THAN SUFFICIENT SUSPENSION SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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