Ram 1500 Complaints

11,877 consumer complaints on file.

#11446834January 10, 2022
SUSPENSION, POWER TRAIN
Took the truck in for tire rotation and was told they couldn't do it due to the rear frame being severely rusted out I have noticed this is a very common problem with this year truck in the same area mine is rusted out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446855January 10, 2022
VISIBILITY/WIPER
Driver side sun visor unexpectedly failed causing a visibility safety concern. The plastic holder for the sun visor broke at the base thus failed to hold the visor in place. The driver sun visor only see normal usage, pulling out and in and sliding back and forth. There were no excessive force and/or coercion. This is simply a bad design. This is a brand new truck with 13000 miles on the odometer. If this would happened during high way driving, it would have a catastrophic effect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446950January 10, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My ram was purchased in October. Since I have had it there have been multiple electrical problems. Speakers cutting in and out backup camera showing blue screen/ flickers from view to blue screen, and when these things happen it affects the way the engine runs. A few days ago I go in my truck to take off, placed truck in drive and left parking spot. 15 seconds later as I’m driving through the parking lot the emergency break engaged tried to disengage it and it wouldn’t release. Shut the truck off and back on and it disengaged. Friday morning is when I left my house for work, as I turned right from the neighborhood at the light the transmission slipped and engine just revved. Again I had to stop and shut off truck as cars were speeding towards my direction. If that has been any other morning when the intersection is busy I would have been in a pretty horrible accident thinking I would be able to take off as normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446823January 9, 2022
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was driving on the highway when all of sudden my truck shut down, I coasted to the emergency lane and was unable to restart my truck, I waiting about 10 minutes, restarted my truck and had to keep pumping the throttle to keep it running to get to my destination. I was able to have an OBD reader connected to my truck at a dealership and there were 3 codes stored all relating to fuel. This happened to me in twice in November of 2021 and again twice on January 7th of this year. I also received another code at the dealership on January 8th regarding another recall. These combined total of 4 shut downs have put me and my family in extreme danger, this brand new truck is unreliable and we are hesitant to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446795January 9, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When starting to accelerate after turning at low speed, my 2021 RAM 1500 with the E-Torque engine will shut-off and the emergency brake will engage. A message will appear that says “Park brake engaged, press brake and push to release.” Truck has 5150 miles on it. This has occurred two different times while entering highway traffic. Very alarming as I’m sure you can imagine. The first time it happened I was on a lightly traveled road and was alone. Then today (1/9/22), It happened again, but this time on a much busier highway and my family was with me and we were almost rear ended. Not a fun experience and potentially deadly. After researching online, particularly on RAM owner’s website and forums I have found this to be a common complaint among RAM owners. They take vehicle to dealers and the dealers can’t replicate the incident and so they tell customers they can’t help them if it doesn’t happen when technicians drive the truck, yet they send customers away with a potentially deadly vehicle. I am getting an appointment with local dealer tomorrow but I expect the same answer. I sincerely urge the NHTSA to address this dangerous situation with Chrysler-RAM before serious injury or death occurs in these vehicles. Hopefully NHTSA can get RAM to acknowledge this situation and get something done before injuries or deaths occur. Maybe they will address this with a federal agency. They certainly haven’t with their customers. Thank you for your advocacy for the safety of the American people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446744January 8, 2022
ENGINE
The exhaust manifolds break on every truck. Leak exhaust gas. Tech told me every single truck has this problem how is it not a recall yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446750January 8, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While driving to the highway out of my neighborhood my truck lost all power, I was able to pull over to the side, read the message, “electronic throttle control”, wait a few minutes and restart my truck and continue on my way, I had lost complete acceleration and my truck shut down, I had no throttle power, again later that night returning home my truck again shut down and showed the message “electronic throttle control”, again I was able to pull off the side of the highway, wait and attempt to restart which I was able to do after about 10 minutes, again I lost complete acceleration again I had no throttle power but was able to put on my emergency flashers and coast to the side of the road, this is the 4th time this has happened to us and the second time our new truck has been in the shop for this and other issues, our local dealership does not understand the severity and life threatening issues associated with this, we could have lost our lives has we not recognized the loss of power and safely coasted to the emergency lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446681January 7, 2022
SUSPENSION
My truck has been parked at a Dodge Service Center for three days. I've been told the suspension has failed and needs to be replaced. The cost will be approximately $4,000. I've never been in an accident. I've never used the truck to tow anything. I don't drive off-road. I DO perform regular maintenance before the recommended time/mileage. I use quality products (oils, filters, brakes, etc.). No 5 year old vehicle should have a failed suspension from regular commuter/family driving. The suspension has been finicky for over two years mainly occurs in the colder months. My friend owns the same model truck (can provide VIN if needed) and his truck's suspension failed after year one. Luckily, it was still under warranty but took multiple trips to the dealership and much hassle to fully repair/replace his truck's suspension. Prior to my truck's suspension completely failing rendering it not drivable, there were many times I was driving on the highway alone and sometimes with my family when the truck would drop lower than entry mode with no warning - a huge safety risk to passengers and cars around me. The truck would be moving at highway speeds with essentially no suspension causing it to bounce and wobble within the lane and over the line. My children are now afraid to drive in the truck. Please hold Ram-Dodge-Chrysler accountable. Please make them do what is right. Please issue a recall for the air suspension. They should fix the air suspension supplying a lifetime warranty OR replace the air suspension with a tradition suspension that won't fail in cold weather. Ram owners have paid a premium for this vehicle. Please fix this safety issue. (I have included two pictures of my truck at the Dodge Service Center. Not surprisingly, it is parked next to another Ram Rebel with the same suspension issue. Notice the fenders almost touching the wheels particularly in the back. Also on the truck next to mine, notice the tilt to the right and the sinking in the back.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446600January 7, 2022
ENGINE
My 2021 Dodge RAM 1500 eTorque just stalls while driving. It's happened twice in the last 2 weeks. Both times were making a left hand turn going approximately 10-15 miles an hour. The engine just stalls. No power steering and limited brakes. While rolling to a stop, the e-brake comes on automatically causing a violent stop. This is a known issue. It's been in the shop for 2 days now and they can't reproduce it and are giving the truck back today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446482January 6, 2022
POWER TRAIN, STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2015 RAM 1500. The contact stated that while the vehicle was parked with her sitting in the passenger’s side seat, the transmission inadvertently shifted into drive and the vehicle began to rollaway. There were no warning lights illuminated. The contact shifted the vehicle into park and the vehicle stopped. There were no warning lights illuminated. The contact referenced NHTSA Action Number: PE16014. The contact stated that while she was preparing to make a turn from a complete stop, the steering wheel inadvertently lost power steering functionality. The power steering warning light was illuminated. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact continued to drive the vehicle. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in NHTSA Campaign Number: 16V167000 (Steering). The manufacturer referred the contact to the NHTSA for assistance. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446489January 6, 2022
ENGINE
The contact owns a 2016 RAM 1500. The contact stated while driving 70 MPH, the vehicle lost power steering functionality, electronic braking, and motive power. The contact stated that several vehicles nearly crashed into the vehicle. The vehicle independently came to a stop. There were no warning lights illuminated. The vehicle was towed to an independent mechanic but was not repaired. The contact was notified of NHTSA campaign number: 20V475000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 126,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446507January 6, 2022
AIR BAGS
Air suspension system fails and allows the vehicle to drop to the suspension stops. This results in a very rough and unlevel ride. As there is no cushion in this condition the vehicle bounces horribly at road and bridge seams. Very unsafe...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446542January 6, 2022
FUEL/PROPULSION SYSTEM
My Ram truck with a Ecodiesel engine completely died and stalled. It would not restart. Luckily I was not on the interstate or highway. I was only in a parking lot, but had to have it pushed out of the driving lane and into a safe area. The truck is only 6 months old. After having the truck towed to the dealer, they notified me several days later that the fuel pump had gone out and likely damaged the entire diesel fuel system. This is one of the Bosch CP4 fuel/injector pumps that are currently on recall on HD Rams and under investigation by the NHTSA. There were no warning indicators or symptoms beforehand, it simply stalled and would not restart. The vehicle is available for inspection, but has not been inspected by the manufacturer, only the dealer at this point. The vehicle has been in the dealer repair shop for nearly a month now. Some of the parts needed for repair are on back order and the dealer cannot tell me how long it will take to get them in. The only good news at this point is that the dealer has said that it is under warranty. One key concern I have is that they are going to put the same Bosch CP4 pump back on. Considering, that by all the facts I can gather at this point, that CP4 pump is either defective or the wrong pump to use with U.S. diesel fuel, I don't feel good about the dealer putting the same pump back on the truck. Was hoping this could help with your agency's investigation, including looking at the 1/2 ton diesel Ram trucks that use the same pump as the Heavy Duty Ram trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446326January 5, 2022
STEERING
Power steering is intermittent. Works fine in heat and doesn’t work in cold weather until vehicle has been running for at least 30min. After warm up I turn the vehicle off then back on and it works again. Dealership quoted me a total of $3300 to replace the rack and pinion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446344January 5, 2022
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
On 06-06-2021 my wife, daughter and Me and our three dogs, was heading to are first destination on are 2 week vacation pulling are camper. In about 150 miles into the trip started smelling diesel, pulled over on a narrow 2 lane road couldn’t see anything. So my wife found a road we could pull off on to check everything out a mile away, right before we made it to the road a (service electronic throttle) message came on, so made it to the road to pull off stoped and instantly smoke started bellowing out from the back of the hood. I hopped out and started feeling something burning my legs looked down and saw liquid aluminum dripping and yelled from everyone to get out, by to time we got everyone out the whole front of the truck way fully on the so I got what I could get out and my wife was on the phone with 911. Knowing that the fire department is 20 minutes out I needed to save the camper. Fire is past the fire wall now, pull the panel for the emergency release to put the transmission in neutral one of the airbags blew up in my face and couldn’t get it out of park. So somehow I shook the truck and camper enough to get the pin out of the hitch and somehow someone drove by and asked them could they help me pull the camper away, and we hooked a chain and pulled it away. 24 minutes later the fire department arrived and everything I saved from the truck was in the grass and burned up to hot to get close to get. So 24 minutes of hell was just starting legs, hand burned and contacts burned can’t see well and back thumping. Calling everyone like Ram, insurance company no one will help. So the volunteer fire department pulled are camper to their fire station and stayed the night there until are family could pull us back home. Then the nightmare of dealing with the scummy progressive fight for almost 3 months that would not pay market value the time of the incident and somehow took over my claim I had. I have videos and pictures of the fire.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11446345January 5, 2022
STRUCTURE:BODY, EXTERIOR LIGHTING
The contact owns a 2021 Ram 1500. The contact stated that upon taking the vehicle to the car wash, he noticed that the headliner had turned blue. The contact stated that the inside of the rear end of the vehicle was corroded. The vehicle was taken to the dealer who diagnosed that water was leaking through the rear taillight on top of the cab into the headliner and rear end of the vehicle. The dealer installed silicon in the gap between the rear subframe and the rear taillight; however, the failure had been recurring. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446250January 4, 2022
UNKNOWN OR OTHER
2021 Ram 1500 Laramie crew cab with the Hemi etorque has 10k miles. Today traveling at approximately 35 mph I slowed to yield at a round about but did not reach a complete stop, as I went to go my truck went forward into a very busy round about and the engine shut off completely. I stalled, rolling into a 2 lane roundabout on a busy road, fearful for my life. Center screen stated to place vehicle in park before starting. I placed my flashers on and mid panic attack managed to think enough to restart the engine. I placed the shifter dial into Park and restarted without any issue. The emergency brake had become engaged at this time. I was able to release that and safely exit the roundabout. I did cause a backup and was left in a potentially lethal situation. Very very scary. No issues after this. Had my husband check truck when I got home, no error codes detected. I do not know if it is related but I do on occasion feel like there is issue with the auto start/stop feature “sticking or hiccuping” when I do not come to a complete stop (our area had many round abouts)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446163January 4, 2022
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
I was pulling our from a stop sign to make a left turn when all of a sudden the engine shut down, emergency brake engaged and all engine power was lost. I would have been struck by cross traffic had there been any as I did not have the ability to maneuver the vehicle. The vehicle was able to be restarted and disengage the emergency brake but the engine light remains on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445905January 3, 2022
STRUCTURE:BODY
The contact owns a 2016 RAM 1500. The contact stated while the vehicle was at a standstill, he noticed the water was leaking into the rear driver’s side of the vehicle. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445803January 1, 2022
ENGINE, UNKNOWN OR OTHER
When attempting to make a turn on a back street after a partial rolling stop the vehicle stalled out. The engine cut off and I was fortunate enough to be able to coast to the side of the ride without harming anyone else. The vehicle automatically applied hazard lights, engaged the parking brake once I came to a complete stop, and signaled for me to "push to start" the vehicle again. Prior to that occurring no warning signs were given that the vehicle was having any issues. I was able to restart the truck but this is the 2nd time something like this has occurred since owning this brand new vehicle. This created a potentially hazardous situation as the people behind me had no warning and if I were to cut out into a busy street I would have been hit. I'm fearful of this happening in a busy area while with my family. The dealership/manufacturer has not looked at this vehicle since the incident. I am scheduled to bring it in next weekend.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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