Ram 1500 Complaints

11,877 consumer complaints on file.

#11447987January 19, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
As I’m preparing to turn on the road the vehicle turns off and leaves me stranded in the middle of the roadway. The parking brake comes on and messages appear on the dash. This has happened multiple times with and without passengers in the vehicle. I’ve reported it to Lithia Ram Jeep in Calallen and was brushed off. I’ve taken pictures of the dash on a few occasions when it occurred. I am the first owner and it happened with less than 3-5 k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447898January 18, 2022
POWER TRAIN, ELECTRICAL SYSTEM
Was pulling in to a parking lot when the vehicle made a warning sound and then displayed "Check Engine" and "Service Shifter" messages on dash. The truck then would not shift in to any other gear but drive. it displayed that it was in park but stayed in gear and almost caused me to drive in to a pedestrian. The shift lights on the dash for the gears (P, N,R, D) all flashed randomly as if there was an electrical issue. Eventually I was able to set the brake, turn off the truck, restart it, and it finally changed gears. I took the vehicle to the dealer the next business day and they told me looking at the codes, that the shift module needs to be replaced. From what I have read online in forums this is an EXTREMELY common safety issue affecting the shifting/drivability of the vehicle. Per dealer, this is not related to the recall affecting the shifter on the vehicle. I contacted Ram care and they advised there was nothing they could do for me either. Total repair is going to be over $1,000 and I have no idea if this is even the issue or when it will happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447862January 18, 2022
STRUCTURE:BODY
I purchased the new vehicle in May 2021. As a single individual, normally I am alone in the vehicle. While on a trip to Florida my niece was sitting in the rear-passenger seat with the window partially open and sustained a very slight cut on her forearm from the window. After inspection, there is a visible deformation of the glass. Back in Chicago I waiting until my first oil change was due and reported the glass defect to the dealer service department. The service manager decided that the glass was not defective but possibly damaged by transport from the factory. They refused to address the issue. I contacted Ram customer service and was told to keep visiting other dealers until I find one willing to address the issue. Auto door window glass is Tempered and if damaged during transport, would have shattered. Also as evident in the attached photos, there is no damage to the outside of the glass where transport damage would have occurred, plus the area where the defect is visible would have been enclosed within the door frame during transport. My concern is the possibility of another individual cutting themselves on the deformed glass. I am even more concerned that the structural integrity of the glass might be compromised by the defect and the glass shattering in a passenger's face without warning.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11447717January 17, 2022
VISIBILITY/WIPER
My defrost and heat will not operate correctly. A small area of the center windshield clears and that’s it. After warming up and driving ten miles, nothing more cleared. The controls would not change and there was no heat. I could barely see to drive. This is a danger to my self and other drivers as it is snowing and iced up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447682January 16, 2022
EXTERIOR LIGHTING
I have observed that the headlights and fog lights flicker about every 1 minute while driving. Nothing running in the cab that would affect the voltage or amps to draw to cause this. I have read several online threads of dozens if not hundreds of others having the same issue with no solution or any dealership to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447582January 15, 2022
FUEL/PROPULSION SYSTEM
Fuel tank has a cap less tank system that sprays gasoline all over the person pumping it. Most fuel pumps will not let fuel into the tanks causing the person who is fueling the vehicle to be splashed with fuel. The dealership wants $200 just to look at it but a local mechanic says the system is faulty. The emissions are fine and the tank will fill at certain gas stations. There are no warning messages or indications of any kind. You start fueling and bam! You’re covered in gasoline
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11447615January 15, 2022
UNKNOWN OR OTHER
RAM has teamed with T Mobile to add cell access back to the Uconnect system. 2016 models work with 3G, which was phased out 1 JAN 2022. RAM sent me a T Mobile 4G adapter that plugs into the OBD2 port under the dash. When installed, the adapter sticks out at least 3 inches below the dash and interferes with brake and accelerator. Clearly this was a rush job and not thought thru. I have been unable to get any assistance from RAM regarding this. I've included a pic of this device installed. RAM's reply to me Here's my first reply from RAM regarding Uconnect - doesn't answer the question - see further Hello Christopher Thank you for contacting Stellantis Customer Assistance Center I am seeing that this vehicles Uconnect Connected Services are through Uconnect Access. For assistance with your Uconnect Services, you will need to call Uconnect Access at 1-855-792-4241. This hotline is open 24/7 so you may call at any time. Regards, Maurice Customer Service Representative Stellantis Customer Assistance Center My concern is the T Mobile adapter when plugged into the OBD 2 port on my truck interferes with access to the brake and accelerator pedal. This device sticks our at least 3" under the dash. Why??? Maybe, you could offer a short extension to move the adapter away from vehicle controls. This is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447579January 15, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Right turn from to sign. Seems that start/stop shut off the engine. When brake was lifted the engine started and immediately stalled, e brake came on and battery warning and check engine light illuminated. I got It going again after shifting to park and releasing the parking brake and turned off start/stop. Got a weird drivetrain vibration soon after so I pulled off and turned the engine off. After I got going again it seemed to run fine but the check engine light is still lit. Two errors were thrown and appear in my Ram app: Charging System Failure EOBD/Injection System Failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447474January 14, 2022
POWER TRAIN
While driving the truck it will randomly put itself in neutral and the dash will indicate it must shift to P then desired gear and the Gear selector will be blinking D which can only be done by stopping the truck completely. My dealer is unable to duplicate the issue. It has happened 4 times since i,ve owned it new. I have video of it doing it. I see others having the same issue on youtube and on ram forums if you google ram truck must shift to p to select gear. Imagine trying to cross lanes or merge with traffic and have your truck randomly go into neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447555January 14, 2022
STEERING
Power steering intermittently fails. Loss of power steering while driving and service power steering warning message and beeps turn on during failure then shuts off when power steering restored. Loss of power steering nearly caused an accident. Symptoms started two weeks ago and increasing in frequency and severity. I am bringing truck back to dealer for investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447505January 14, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION: CAMERA SYSTEM
Truck showed "Service Electronic Throttle"... Truck has 13,000 miles on it. Along with the service code, rear view camera doesn't work, backup sensors don't work, and remote start will not operate. No apparent throttle issues, but concerned for safety with rear view camera and backup sensors not operating. It would be nice to have the remote start as its winter, but only an inconvenience for that matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447403January 13, 2022
STEERING
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Power steering light error was intermittently coming on when starting the truck making steering inoperable starting shortly after last oil change that was performed West Palm Ram Dealership on 11/23/21(mileage at oil change was 67157). The power steering light error at times went away if I started the trunk again right away. Other times, I had to wait hours in-between the error occurring to attempt to drive the truck again where power steering would work. There was on consistency to this pattern. You may insect the truck at anytime. 2. How was your safety or the safety of others put at risk? My safety was at risk in that the truck steering was inoperable on startup anywhere at any time. There was the possibility that the power steering would go out while driving with the inability to steer the truck. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Truck was taken to Napleton Ram Dealership on 1/3/22(mileage 67607) where I stated that the power steering failure matches recall "Equipment Safety RecallVB9/NHTSA 19E-077/Electric Power Steering Gear". Dealership stated my truck was not under any recall for the eventual repair that was performed. Dealership performed repair on 1/10/22 and below is right off the invoice: Power Steering Rack SR08 Power Steering Rack 1180 CPC4 $505.99 1 68453598AA Gear-rack and Pinion $2286.00 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Napleton Ram Dealership 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Power steering light error message that first started on 11/23/21 Note: Asked dealership for parts back, but core return was involved. They took pics of parts with serial numbers instead that I will submit these.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447425January 13, 2022
ENGINE
Started have a ticking sound coming from engine compartment that will go away when truck runs & heats up. Now getting exhaust fumes in the passenger compartment that goes away also then the ticking stops. Learned that this is a very frequent issue with the Dodge Ram 1500's Manifold bolts braking and the heat shield vibrating and along with exhaust leak. i can't comprehend why this wouldn't be a recall issue due to the harmful exhaust fumes in the passenger compartment. this issue need to be looked into, and research shows there have been an extensive amount of complaints which have not corrected the issue..looking for next steps to take to get this done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447285January 13, 2022
ENGINE
After making a left turn into a lot at a low speed, the engine shut off and e brake applied itself. I was able to restart the vehicle and disengage the e brake. Check engine light was kit, as well as the battery light. Check engine light still on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447198January 12, 2022
SERVICE BRAKES, ENGINE, STEERING
On Tuesday January 4th 2022 I was driving my vehicle on interstate 10 at approximately 75 mph, as I was driving my vehicle lost all power and shut off leaving me with no brakes or power steering, I coasted to the off ramp. At which time I was coming up on an intersection where I attempted to apply my brakes to prevent me from rear ending several vehicles. My brakes did not engage properly my steering very stiff and hard to turn, I barley made it around the vehicles in front of me. I then coasted as far as the vehicle would go not being able to stop, leaving me in an active intersection right on the off ramp. I have contacted the manufacturer in regards to recall W58 which is the crankshaft position sensor and tone wheel which 85% of these trucks where recalled for. I was dismissed and told they would not speak with me again. After this I believe it is to my best interest to file a safety report with you guys!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447229January 12, 2022
ENGINE
VEHICLE HAS BEEN UNDER MULTIPLE RECALL REPAIRS. WE TOOK THE VEHICLE TO A LOCAL DEALER FOR ANOTHER RECALL. WHEN THEY WERE DOING THEIR ROAD TEST, THE VEHICLE STALLED AND WOULD NOT RESTART. WE SPENT $13,000 TO REPLACE THE ENGINE. WHEN I WAS DISCUSSING THE ISSUE WITH THE LOCAL DEALERSHIP, THEY INFORMED ME THAT RECALL W58 HAD PREVIOUSLY BEEN APPLIED TO SIMILAR RAM 1500S AND WOULD HAVE ADDRESSED THE EXACT ISSUE THAT WAS HAPPENING WITH MY VEHICLE. I AM REQUESTING REVIEW TO HAVE THE SAME RECALL ADDED TO VEHICLES THAT ARE SIMILAR TO MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447250January 12, 2022
FUEL/PROPULSION SYSTEM
I have a faulty fuel level sensor on my 2014 Ram 1500. I went to my nearest dealer and they informed me that it was a common issue with Ram trucks. It was enough of an issue that they were aware but not enough for Ram to recall. To repair this sensor would cost between $700-$900. Please recall this already. It stinks to gauge how much fuel I have left based on how many miles I drove.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447140January 12, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle has shut off on me a total of 7 time on me while driving since I purchased on Jan 2 2021. The first time this happened was about 2 weeks after I bought the truck. Each time has been about the same conditions. While driving at low speeds “around 5 mph” my truck automatically shut itself off. At this point it automatically engages the emergency brake. I then have to put shifter back in park, put my foot back on the brake to restart my truck then turn off the emergency brake. At this point I am able to shift back to drive and go. Two of the times this happened I was in a high traffic area where I almost got rear-ended. My vehicle does not throw out any codes and the dealership has not been able to duplicate. First time I took it to the dealer they had it for about 2 or 3 days. The second time they had it for 3 1/2 weeks. The 3rd time I took it in to a different dealer and they said they came across a bulletin somewhere that said the needed to change out the MGU, which they replaced yesterday. Hopefully this fixes the issue. A vehicle shutting down randomly is very dangerous. I have been reading a lot of forums and this seems to be a common problem that needs to get fixed or recalled somehow. The date and mileage on the next section are from the last time this happened. But like I said earlier this has been happening since early January 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447101January 11, 2022
VISIBILITY/WIPER
I bought a new truck from a dealership with an open recall on it. I didn’t think anything of it, since they assured me they would fix it once they could. About a month after I purchased it, the dealer called me and told me they were not legally supposed to sell me the truck in the first place and that I had to bring my truck back to their lot indefinitely and leave it their until they could fix the recall, that currently has no remedy to it. I told them I was uncomfortable with this, and I didn’t think it seemed right. They told me they would call me back the next day, but it had now been a week later, and I have not heard anything from them since then. I’m not sure if this is the appropriate way to handle this, but I have been unable to get anymore information from the dealership, and the whole ordeal seemed very odd to say the least.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447052January 11, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
Close call backing up Ram needs to fix this Y80 recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 1500