Ram 1500 Complaints

11,877 consumer complaints on file.

#11455173March 4, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2015 RAM 1500. CONSUMER STATED THAT THEIR TRUCK WOULD NOT SHIFT INTO GEAR. THE CONSUMER STATED THE DEALER ADVISED THE ABS BRAKE MODULE NEEDED TO BE REPLACED. THE PART NECESSARY TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE DEALERSHIP INFORMED THE CONSUMER THE VEHICLE WOULD NOT BE AVAILABLE UNTIL THE YEAR 2023.THE CONSUMER'S REQUEST FOR A RENTAL VEHICLE WAS DENIED EVEN THOUGH THE VEHICLE WAS UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455187March 4, 2022
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact's husband owns a 2014 Ram 1500. The contact stated while driving at 35 MPH, a loud thumping noise and vibration was coming from the front passenger’s side wheel well. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer where it was diagnosed with needing the front differential, Part Number: (68257421AG) to be replaced; however, the mechanic stated that the part was on national backorder. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 207,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455195March 4, 2022
ENGINE
The contact owns a 2018 Ram 1500. The contact stated that while driving at approximately 55 MPH, there was an abnormal noise coming from the vehicle. The low oil pressure warning light was illuminated. The contact stated that after turning off the vehicle, the vehicle was unable to be restarted. The vehicle was towed to an independent dealer, where it was diagnosed that the bearing on the crankshaft was loose and causing damage to the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455217March 4, 2022
STEERING
Electronic power steering stopped working while traveling at highway speeds. No warnings, no issues with steering previously. Manual steering when eps fails is still possibly, but extremely difficult. Vehicle will operate normally after turning off and back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455278March 4, 2022
STEERING
While Driving and power steering quit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455283March 4, 2022
STEERING
While making a left turn at low speed, I suddenly lost power steering, there was no warning message or notice and steering was very hard, I pulled over, shut the vehicle off and restarted, the power steering returned and I resumed my trip. The second incident, the vehicle was parked in my driveway, I started it up and immediately got a message on the dash that said, Service Power Steering, the power steering was not available, maneuvering was next to impossible. I have just purchased this vehicle on 2/28/22, used as is, with no warranty and I feel I have purchased a dangerous vehicle with no options available. This vehicle is a 2017 Ram 1500 Laramie Longhorn Limited with 128,00 miles on it. I understand there are some issues with the EPS system on several of the Ram 1500 Model years, and there has even been a recall on some models. I feel it necessary to report this incident as I am afraid to drive the vehicle, which makes this purchase useless, even after researching this vehicles history before buying, I had no way of knowing of the current EPS problems as there are no current recalls for my particular truck. If there is a problem with the EPS system, at the time of manufacturing, then why haven't the 2017 models been recalled as well. Also my local dealer cannot effectively make any repairs unless he has a code or the power steering is not available at the time he inspects it, and ironically it works fine intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455244March 4, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ENGINE
Engine stalls and applies emergency brake has happened two times first on 2/16/22 other on 3/2/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454992March 3, 2022
STEERING
Power steering failure Comes and goes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455012March 3, 2022
FUEL/PROPULSION SYSTEM
Fuel sensor fails
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455035March 3, 2022
STEERING
The contact owns a 2013 Ram 1500. The contact stated that while reversing in the driveway, the steering wheel locked. The steering wheel warning light was illuminated. The contact drove the vehicle back into the garage. The contact turned off and restarted the vehicle; however, the steering wheel remained locked. The vehicle was towed to the dealer where it was diagnosed that the electronic power steering had failed. The dealer informed the contact that the power steering unit number of his vehicle did not match the 15 parts numbers in the specifications of NHTSA Campaign Number: 19E077000 (Steering); therefore, his vehicle could not be repaired under the recall. Additionally, the dealer informed the contact that the parts for the repair were not available. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 78,000. As the original owners of the RAM 2013 with a good service record, the owners requested a VOLUNTARY RECALL / WARRANTY REPAIR (CRYSLER CASE #XXX) due to SERIOUS SAFETY CONCERNS as the EPS failure is a KNOWN ISSUE on RAM models between years 2013-2019. Chrysler Corporation Supervisor, Kelly, refused to repair or replace the EPS unit as a recall item because the specific part number was not on the recall list of 15 other part numbers. DAVID TAYLOR CRYSLER DODGE Dealer of Benton KY - Daniel Gardener GM (270-527-8633) provided a loaner vehicle and was able to finally replace the EPS gear after several weeks delay due to part availability, at the "decreased" cost of $400.00 to the owners. Upon picking up the repaired RAM it was noted that another RAM was brought in with the same EPS issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455118March 3, 2022
STEERING, ENGINE, UNKNOWN OR OTHER
When the truck is started the service shifter light comes on and will not let you shift the truck out of park. Then when driving down the road the light will come on and the truck will automatically shift in park and you can’t do anything but coast of the road to stop. It’s extremely hard to turn the steering to get off the road. This was fixed once at a dodge dealership and they said it was fixed and clearly it is not. This has happened to many trucks. I feel this need attention and fixed for the safety of others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455109March 3, 2022
ELECTRICAL SYSTEM, ENGINE
Truck shut off when i was driving it. Left me stuck in the road blocking both lanes of traffic. Emergency brake self applied. Had a hard time re starting, battery light and check engine light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454857March 2, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
The contact owns a 2019 Ram 1500. The contact stated while accelerating from a stop sign, the vehicle stalled and the "selector switch" knob went from drive to park then back to drive. The contact turned off and restarted the vehicle, and the vehicle returned to normal operation. The contact stated that the "automatic brake engaged" warning light was illuminated. The failure was intermittent. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission software updated. The vehicle was repaired however, the failure was still intermittent. The manufacturer had been informed of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454946March 2, 2022
POWER TRAIN
Mins after buying the dodge ram 1500 truck with only 77,000 miles on truck.. The check engine light came on and was locking itself in 4th gear and when returned to dealership they found it was the transmission shifter solenoid which was around a $700.00 to fix. I told dealership I wanted to return the truck if it was already having major issues but they said It was under 30 day warranty and reassured me that it was a great truck and fixed under warranty. Then in Feb 2022 still under 100,000 miles it started driving rough and in same day I went to get oil change and asked if they could look at the truck. Immediately they said it was deadly to drive any further and said it must be a manufacture defect because not only was the axel broke at less than 100,000 miles but the piece being the intermediate axel shaft was broke as well and needed to be replaced immediately and that this was very rare to have happen on any vehicle this early in milage.This costing us around $1000.00 to fix in autoshop. Both incidents happened 1st time mins after buying truck in Aug 2021 then second time barely 6 months later and still under 100,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454618March 1, 2022
UNKNOWN OR OTHER
Rear window shattered after using defrost
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454713March 1, 2022
SEATS
The Driver's seatback broke last year and now has broken a 2nd time. The vehicle has never been in an accident and has never been used off-road. I have contacted the dealer in the matter and they have dismissed my concerns this first seat broke at a weld and the 2nd seat has the same symptoms less than a year later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454449February 28, 2022
STEERING
The contact owns a 2019 Ram 1500. The contact stated that while driving 60 MPH, the steering wheel was difficult to maneuver. There was an unknown warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,861.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454554February 28, 2022
ENGINE
while driving on the highway with cruise control engaged at 60 mph there was a loud clunk sound and the truck immediately decelerated. The cruise control had disengaged and the truck seemed to go into limp home mode and the check engine light came on. I pulled to the side of the road and shut the engine off. I looked under the truck to see if I had run over something and checked the drive line for damage but found none. Restarting the engine took considerably more crank time than normal. While driving home the truck would not accelerate normally and top speed uphill was 19-23 mph depending on the climb with rpm around 3000 before what felt like fuel cut off and immediate deceleration until rpm was dropped to around 2000. The 5 hour trip home turned into an 8 hour trip. The check engine DTC is P0336 (crank position sensor A circuit range/performance). There is a recall W58 (20V475000) for software update for loss of crankshaft position sensor signal. This update substitutes the camshaft position sensor signal for the lost crankshaft signal. There is a known defect with the tone ring on the 3.0 eco diesel. The magnetic material on the tone ring delaminates. The software update does not fix the loss of crankshaft signal. The engine now has excessive crank time before starting. There is an a noticeable aceleration lag and the truck struggles on uphill grades. The cruise control is now inoperable with the crank signal DTC is permanent until the tone ring is replaced. My repair shop checked for parts avaiability and found dodge has 22,000 in stock which leads me to believe that they not only know about the problem but also know the only true fix is to replace the failed tone ring. The truck is unsafe to drive until the failed tone ring is replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454582February 28, 2022
FUEL/PROPULSION SYSTEM
Fuel injectors are misfiring veichle on multiple cylinders. Replaced all spark plugs and change fuel injector on misfires cylinder. Then 2 weeks later now another misfire on cylinder. Now changing all fuel injectors. Don't even have 10000miles on truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454375February 27, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Today 02/27/2022 2021 Ram Etorque 5.7 Engine stalled while vehicle was braking at stop sign at a low speed, vehicle rolled to a stop. Auto emergency brake deployed and the auto shift engaged putting my truck from drive to park before i could place the vehicle in Neutral. I was able to restart the truck on first try after being stuck in the middle of the intersection. Disengaged parking brake and drove off. No error message or codes on dash. 5 year old son was in backseat of vehicle. Truck has 15k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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