Ram 1500 Complaints

11,877 consumer complaints on file.

#11458023March 23, 2022
ELECTRICAL SYSTEM
The center screen of the instrument cluster blacked out and only comes on once every few weeks. The truck is available for inspection anytime. It is unsafe for my family to drive the vehicle without the instrument cluster. We are unable to see any warning lights, unable to see current mileage, and unable to rely on cruise control/ auto braking. Without warning indicators we will be unaware of faulty components and could put other drivers and or pedestrians in harm. I was unable to tag vehicle in KS on my first attempt because I could not prove mileage on vehicle. Dealer has seen and confirmed issue. Vehicle has not been inspected by manufacturer, police, or insurance representatives but I am willing to have it inspected anytime. There were no warnings or symptoms prior to the instrument cluster failure. The instrument cluster went blank in October 2021 and comes on once or twice per month randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457801March 22, 2022
SUSPENSION
Air suspension system fails intermittently. If it fails while driving, the vehicle has virtually no suspension and is unsafe to handle. It has failed at highway speeds, and rapidly deflated. When hitting bumps or anything in the road that is normally easily traversed, the vehicle will bounce and or skid, sometimes uncontrollably. The vehicle has been at the dealer multiple times for this issue, and it has not been solved. Dealer claims they can't find a problem due to their diagnostics not showing a fault, but the vehicle has failed right in front of the service manager! Currently they have had the vehicle for going on three (3) weeks, and the failure has not been fixed. When the system fails, there are multiple alerts present in the vehicle information center on the dash, but sometimes these do not appear until sometime AFTER the failure, and at highway speeds this does not help. My truck is absolutely available for inspection. A quick internet search reveals this is a very common issue, well known to Chrysler. Dealers do not know how to fix it, and refuse to replace parts unless they test as failed, which these generally do not. This is a dangerous situation, and it is known. Something should be done about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457858March 22, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Ram 1500 Limited. The contact stated that while driving at 20 MPH, the automatic emergency braking system activated without warning. The wheels seized and the vehicle crashed into a guard rail. No air bags were deployed upon impact. The contact later received medical treatment for injuries sustained to both hands and the right leg. There were four other passengers in the vehicle with unknown injuries. No police report was filed. The vehicle was towed to the dealer, where the manufacturer sent an investigator to inspect the vehicle. The investigator found no fault with the computer system. The vehicle was not repaired and remained at the dealer. The failure mileage was approximately 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11457675March 21, 2022
ENGINE AND ENGINE COOLING
The contact's husband owned a 2018 Ram 1500. Two years ago, the contact received a notification for NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling); however, the parts for the repair were unavailable. At the time, the dealer had been notified about the recall and confirmed that parts were not yet available. A year later, the dealer called that contact to inform her and that parts slowly coming to their dealer and that she had been placed on a waiting list for the recall repair. Recently, the contact stated that while her husband was driving at 65 MPH, the vehicle failed to accelerate upon depression of the accelerator pedal; two unknown warning lights also appeared on the instrument panel. As her husband pulled over, a white color smoke began to emit from the engine. Upon lifting up the engine's hood, her husband saw flames coming from under the engine. Her husband immediately called 911 and while on the phone with the dispatcher, the vehicle became engulfed in flames. The fire department arrived ten minutes later and extinguished the fire. The contact was uncertain if a fire report was filed; no injuries were reported. The vehicle was towed to two independent mechanics where it was later deemed a total loss. The manufacturer had been notified of the failure and a case was filed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 66,000. Parts distribution disconnect.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457681March 21, 2022
SUSPENSION
Vehicles air suspension freezes in colder weather causing the suspension to lock up. Just purchased this vehicle in August (warm weather) first time it happen was the first below 35° weather and almost bounced us off the road on the highway. Many complaints about this on line for 4th generation 1500's. We talked to dodge and they gaslighted the issue and told me is a recall comes up they will reimburse any issues caused by this. They CAN NOT reimburse a life if it bounces us off the road and causes a accident!! It's already caused another issue with either the cv boot or axel which were taking it tomorrow to be looked at. This is EXTREMELY unsafe and could definitely cause a accident!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457719March 21, 2022
FUEL/PROPULSION SYSTEM
The front fuel tank strap pull out of its t slot due to corrosion. There is a recall for 2010- 2012 but not 2013. It is the exact same problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457387March 19, 2022
STEERING
Electronic Power Steering Module causing intermittent power steering loss. Making it difficult to steer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457401March 19, 2022
STEERING, WHEELS
Truck vibrates between speeds of 60 and 70 mph. Put new tires on and it made no difference.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457403March 19, 2022
ELECTRICAL SYSTEM
The Touch Screen 8.4 Uconnect Screen is Delaminating and has Phantom Touches with Render the Screen useless and it takes away from the ability to use the screen and the SOS or Assist feature it has incase of any emergencies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457439March 19, 2022
ELECTRICAL SYSTEM
Instrument Cluster intermittently goes blank (Odometer, Engine Info, etc). Observing, the Screen blinks on/off without any information displayed. Occaionally the Instrument Cluster will work after the vehicle has sat for awhile (24hrs). But as soon as you turn off the ignition, and then turn it back on (stop at a gas station), the problem returns. After about 6 months of this pattern of going blank, and occasionally working again, NOW the Instrument Cluster just blinks on/off!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457282March 18, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2018 Ram 1500. The contact stated while in reverse at approximately 2 MPH, the backup camera screen would go blank, or the image would become pixilated. The contact had not noticed any warning lights. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the navigation and information computer screen needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457364March 18, 2022
ENGINE
There is a known problem with the 5.7l hemi engines having the exhaust manifold bolts break. This happened to me where the manifold separated from the engine and caused untreated exhaust gases to escape into the engine bay. These gases were then being sucked into the cabin through hvac system due to the close proximity of the cabin air intake vent and the gases escaping in the engine bay and seeping from underneath the hood when at low speed or idling with the hvac system on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457357March 18, 2022
UNKNOWN OR OTHER
WHILE DRIVING ON A ROAD GOING APROX 20 TO 25MPH MY TRUCK STALLED. IT SAID THEIR WAS AN ERROR SHIFTED TO PARK AUTOMATICALLY AND ENGAGED THE EMERGENCY BRAKE. i HAD TO SHUT THE VEHCILE OFF TO GET IT TO SHIFT INTO DRIVE. IF I WERE ON AN EXPRESSTWAY OR TRAVELING AT A HIGHER RATE OF SPEED I COULD HAVE HAD A ACCIDENT OR IT MAY CAUSE ME TO GET REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457264March 18, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was making a turn at a slow speed and the the truck just stopped. Parking brake went on and basically had to restart my truck. From what Im reading online, this is a very common issue. I was in a very busy intersection and definitely put me at high risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457091March 17, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Driving at slow speed after vehicle sat overnight. Truck stalled, indicating place vehicle in park before starting. I shifted to park, additional lights and errors occurred. Disabled parking brake, and was able to start vehicle after two attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457076March 17, 2022
POWER TRAIN
Cause of the incident is UNKNOWN at this time. The vehicle is currently with a Ram dealership for identification of the issue and repair. The incident occurred shortly after I exited an interstate with traveling speed at 70 mph or faster. If this issue had occurred on the interstate the potential for a serious accident would be extremely high. Incident: On March 16, 2022 while driving into work the vehicle seized and would not move. This occurred as I was pulling into the company parking lot at a speed of approximately 5 mph. The vehicle had just come off an interstate and had been traveling approximately 75 mph in congested traffic. Attempts to put the vehicle into Drive, Neutral, or Reverse were unsuccessful. The shifter would automatically move back into Park. I shut the engine off and then restarted. This did not resolve the issue and the truck would not go into any gear. The START/STOP Ignition also would not go to the OFF position when I shut the engine off. It would go to the ACC position only. I noted two different messages on the display when I restarted the engine. "Service Trans Press Brake When Stopped Key Off Engine to Engage Park" and "Service Trailer Brake System". I check the Error Code with an OBD device. The error code was U0402 "Invalid Data Received From TCM". To move the vehicle I disconnected the negative battery lead for 5 minutes and then reattached. This cleared the error and I was able to put the vehicle into drive. I took the vehicle to the dealership and will not drive it until repaired. The dealership had requested I take the vehicle and continue to drive as is to see if the issue would re-occur. I refused this as it could lead to a serious accident and potential loss of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456942March 16, 2022
STEERING:STEERING CONTROL MODULE
2014 RAM 1500. CONSUMER WRITES IN REGARDS TO DEFECTIVE CLOCK SPRING STEERING COLUMN CONTROL MODULE (SCCM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457024March 16, 2022
ENGINE
Vehicle’s engine randomly shuts off while making slow turns. Error message appears saying to shift to park before starting engine then auto park engages. Vehicle restarts with issue and Ram dealer claims no codes or ability to reproduce, however acknowledged this is a documented issued and they currently don’t have a fix. No warning or codes prior. This is very dangerous as it is a loss of propulsion while turning in traffic. The second time it happened it almost caused a very serious wreck and vehicles had to serve to miss broadsiding me as I tried to restart my Vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456946March 16, 2022
ENGINE
While driving at low speeds I turn right at a stop sign. I did not come to a complete stop just a roll through. The truck turned off and applied emergency brake. I was able to re start and continue. this has happened four times. Dealer unable to duplicate. last happened a month ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456777March 15, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
While in gear the throttle has accelerated uncontrollably without a foot on the pedal. It has happened twice now and both times resulted in significant damage. Applying the brake made no difference they were just overpowered by the motor. The vehicle is going to be towed to a body shop to get a repair estimate. Last time the damage was about $14,000. The vehicle is not safe if you cannot control the speed. They thought last time my foot slipped of the brake onto the throttle but I said no it had not. I was to busy trying to control the truck to notice if any warning lights went on. However earlier in the day the cruise control would not turn on.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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