Ram 1500 Complaints

11,877 consumer complaints on file.

#11465375May 20, 2022
STEERING
The contact owns a 2013 Ram 1500. The contact stated while starting the vehicle, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the electrical power steering to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000. Consumer filed a complaint with the Dodge manufacturer for the part number 68536636AB power steering gear. Consumer was told they were not responsible to replace it to contact the dealership cause they have executive programs. The tech at Albany Dodge in Albany Georgia stated it was an internal defective gear which will cost $3,500 to have replaced. The case number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465410May 20, 2022
ENGINE
My 2016 RAM 1500 Laramie Crew Cab 5.7 Liter HEMI engine has an engine ticking sound that is most noticeable when the truck is first started when the engine is cold. The ticking sounds does start to go away after one to three minutes, when the engine temperature increases. The ticking noise happens both in the winter and summer when the engine is cold. This engine noise first became noticeable when the truck was two years old with approximately 30,000 miles. I purchased the RAM 1500 Laramie new on October 5, 2016. I am a former Nissan service technician. I am acutely aware of the importance of changing engine oil and oil filter at the manufacturer recommended intervals. I am VERY diligent about changing the engine oil and oil filter every 5000 miles with Mobil One synthetic or Pennzoil Platinum synthetic 5W-20 oil. As of May 20, 2022, my RAM 1500 Laramie has 76,040 miles. Other RAM 1500 5.7-Liter HEMI engine owners have reporting a ticking sound when the exhaust manifold bolts break. I inspected the exhaust manifold bolts on May 20, 2022, and they are not broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465472May 20, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
The contact owns a 2020 Ram 1500. The contact stated while driving 35 MPH and driving over a pothole, the air bag warning light illuminated. The vehicle was diagnosed with occupant restraint control and transmission control fault. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 37,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465497May 20, 2022
STEERING
Power steering stopped working during operation causing for a Safety issue. Diagnosis is the Electronic Power Steering Control Module, requiring replacement of rack and pinion assembly. Recall 16V167000 from RAM acknowledges this exact issue for 2015-2016 RAM 1500's manufactured between Jan. 22, 2015 and Sep. 13, 2015. HOWEVER, even though my vehicle (VIN: [XXX]) meets these exact identifiers with a Mfg. Date of 9/10/2015 falling into the specified group, RAM is not including my VIN in the recall order. This leaves me paying out of pocket for a known manufacturer defect, rather than being covered by the recall. If this is RAM's position and unwilling to help, while this is my 7th RAM it will also be my last. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465532May 20, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
1. Heater randomly comes on and can’t be shut off 2.rear-brake stops truck when reversing into driveway 3. Truck made noise and suddenly stopped in traffic - eeror message “power train issue” -able to restart car engine light remained on. 4. Service dealer could not get the 12” screen to respond to his touch! 5. Apps (Waze, car play and other apps) Not working constantly The abrupt stop happened on Friday Car has been in dealer for 5 full days while I must rent a car at my expense! NO explanation NO details NO information each time I’ve called dealer and Chrysler customer care! 5/16 - 5/20 after many calls - with promise of return call NOTHING! They say it’s with the technician and he’s looking at it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465451May 20, 2022
POWER TRAIN, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On two separate occasions while backing out of my driveway, my truck automatically jumped from 2WD, to 4WD Low/High both simultaneously and also locked the park brake. In both of these cases, I was able to place the vehicle in park, turn the vehicle off, let it set a minute or two and once restarted, the vehicle was in 2WD again and performed as it should. It was just concerning as to why it would do this. But on May 5th, I left home and was traveling down the road at approximately 20 mph, when the vehicle jumped into 4WD Low/High once again and the park brake engaged automatically. I always wear a seatbelt, but had I not had it fastened yet, I would have immediately been slammed into the steering wheel. It was towed to the dealership as it would never release from 4WD or the park break would not release either. They have had it since May 6th and cannot find anything wrong as it has since went back to "normal" as they said. But this is a major safety concern if it will automatically jump into 4WD at 20 mph......what will keep it from doing this at 70 mph on the interstate? That will cause all sorts of issues and probably fatalities if this happens. I do not feel safe being told that nothing is wrong with the vehicle and that I can pick it back up, and drive it until it happens again and they will see what they can find then. It might be too late at that point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465251May 19, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The BSM service notice triggered a shut down of all controls associated with front windows and climate control. The UConnect system shuts down completely and the climate system defaults to defrost with fans going to max and the heat turned up to Maximum temp. With front windows control disabled you are unable to lower or raise windows and with Uconnect shut off there is no way to turn off the heat. This takes place while driving. You are literally cooking inside the vehicle The BSM service light came on to indicate service needed on a sensor located in the tail light assembly. That notification triggered the electrical malfunctions of the other systems. After sitting for 12 hours the truck systems would reset. As soon as I started driving the same sequence of events would take place again. I repeated this every day for 4 days while waiting to turn this into a dealer for investigation and repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465290May 19, 2022
STRUCTURE:BODY
The Rambox door randomly pops open fully while going down the road allowing items stored in the Rambox to come out of the compartment while traveling down the road. This poses a severe risk to the vehicles following behind my vehicle. I brought the truck in for service and was told that this is not a safety recall, which is incredulous to me. I was told that the cause of the failure was a remote switching device in the B pillar, which is obviously nothing that has been damaged by my use. Since this started happening to me, I have heard of two other drivers of trucks with the Rambox with this same incident. I believe both of those vehicles were 2020 Dodge trucks. This has happened multiple times to me, and they want over $400 to fix it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465342May 19, 2022
AIR BAGS, SEAT BELTS, ENGINE
The contact owns a 2019 Ram 1500. The contact stated that the center display screen failed to turn on upon starting the vehicle or while driving. The contact also stated that the rearview camera failed to activate while the vehicle was in reverse. The contact stated also that the forward collision chime would engage while driving with no vehicles nearby. Additionally, the contact stated that the check engine warning illuminated intermittently and the engine made abnormal sounds while depressing the accelerator pedal. The contact also stated that the RPM was malfunctioning. The contact then received notification of NHTSA Campaign Number: 19V407000 (Air Bags, Seat Belts) which the dealer associated with the failure. The dealer completed the recall repair dealer however, the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465079May 18, 2022
UNKNOWN OR OTHER
This vehicle has developed an exhaust manifold leak/problem. When I have taken it to the dealer, they inform me that although there is no recall pending, it is so prevalent that Ram has developed a repair kit for what is a known widespread problem. I believe that there is a risk of carbon monoxide poisoning to all users of vehicles that have developed this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465093May 18, 2022
STEERING
EPS went out at 115,000. Dodge is not making the part so it's impossible to get fixed. Also as I did research I noticed many complaint that EPS went out on others with much lower mileage, yet out of warranty, and there is no recall. Apparently there is or 2015 and 2016 for the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465115May 18, 2022
STEERING
The contact owns a 2019 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19V812000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465119May 18, 2022
STEERING
The contact owns a 2013 Ram 1500. The contact stated while at a stop sign and attempting to make a left turn, the steering wheel lost power steering functionality. The message: "Power Steering Service Needed" had illuminated. The contact was able to continue to drive the vehicle using physical strength to steer the vehicle. The vehicle was taken to the dealer who diagnosed that the steering rack had failed and needed to be replaced. However, the parts to do the repair were not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,300. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465180May 18, 2022
ELECTRICAL SYSTEM
Touch screen that displays the rearview reverse camera overheats and is separating the digitizer from the glass causing the display to go off. Went to the dealership in Columbia IL. And they confirmed the issue, but would not fix the problem under warranty and charged a diagnostic fee for doing nothing more than agreeing that the touchscreen is overheating and the display is separating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464957May 17, 2022
ENGINE
Good morning, I am a user and owner of a RAM 1500 year 2014 and with 90,000 km I have had the problem for the second time that the screws that hold the exhaust manifolds are cut, causing fire to come out of the engine compartment, which can cause the vehicle to catch fire, this It is a typical problem in these HEMI engines, so I was talking with other owners of RAM 1500, they should make a solution to this problem since several people including are thinking of selling the unit and looking for other brands. From now cordial greetings [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11465033May 17, 2022
STEERING
The contact owns a 2015 Ram 1500. The contact stated that the vehicle intermittently lost power steering functionality. The contact stated that after waiting for a while the power steering returned independently. The vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall for the failure. The approximate failure mileage was 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464769May 16, 2022
ELECTRICAL SYSTEM
While driving the vehicle the power steering went out which cause the car to become extremely difficult to steer. This is an electrically issue where a part failed and required to be replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464674May 15, 2022
AIR BAGS
Driving off a small curb, and the 2 front airbags went off along with the seatbelt lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464697May 15, 2022
UNKNOWN OR OTHER
The incident has occurred three times since the first time it happened. While driving at various speeds on various types of roadways. The truck will completely shut off, power is quickly restored to the vehicle but at that point that engine has already shut off. Thus forcing me to come to a complete stop either in the middle of the road, or on the shoulder. The truck then had to be put in park, and then turned back on. This occurred three separate times, at three different instances. My safety, and the safety of my family was put at extreme risk during the instances due to the failure and leaving us stranded in the middle of several lanes of fast moving traffic. The lives of all other motorists around us were also put in danger due to the abrupt inability for me to continue driving, causing an interruption on several lanes of highway for many drivers. The vehicle is available for inspection upon request, it has not yet been inspected by a dealer, independent service center, police, insurance or other. There were no warning lamps, messages or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464684May 15, 2022
ENGINE, UNKNOWN OR OTHER
2021 Dodge Ram Big Horn purchased at Golling Chrysler in Michigan, you know the auto capital of America. It has been in the shop four or five times in the past year (well over 30 days in shop) for the identical problem, slams on brakes for no reason - I named my truck, “death trap”! This problem has occurred on at least seven occasions and my dealer representative admonishes me for being annoyed with them that they can’t find the problem, since in their words, “it only happened seven times“. You might wonder why it’s been named death trap? Well, when your truck is driving normally, and then it stops, slams on the brakes, practically gives you whiplash, your chest is squeezed by the seat belt, and you’re stranded in the middle of an intersection or an entrance on a multi lane highway, or out of a parking lot, and you have no way to make it go until you have to sit for two or three minutes pushing buttons resetting restarting, its earned the name “death trap”. I am one of many many owners with this identical problem. Golling Chrysler seems to think it’s OK to keep sending me home in a death trap. Workers have mocked me, insulted me, and endangered me. I had to resort to calling Chrysler Corporation and now I have a case!!?. Didn’t take long, within five minutes of telling my story to the Chrysler representative my case was put into escalation mode and they actually used the word “buyback”. What are they going to do after they buy it back from me, sell it to some poor other victim that won’t know the difference? Chrysler time to admit, uncover, and rectify this problem before my death trap and those others out there actually cause a fatal accident. Listen to your customers and read all the complaints on this site that are exactly the same as mine. Better yet, take my truck, give it to your spouse, child or someone you love and then see how you feel about a truck that slams on the brakes for no known reason! I’m tired of being a sitting duck in this death trap!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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