Ram 1500 Complaints

11,877 consumer complaints on file.

#11504765January 31, 2023
POWER TRAIN
My vehicle is equipped with a dial for gear shifting. While stopped at a light I was adjusting the radio. As I took my foot off the brake but before I placed it on the accelerator I was also moving my hand from the radio controls back to the steering wheel. During the transition it brushed across the shifting dial causing the vehicle to shift from drive to reverse. I feel this could have caused an accident had I not realized what I had done and put my foot on the accelerator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504708January 31, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
When driving at speeds above 45mph the truck loses acceleration out of no where. It will make grinding/shifting/stuck noises and rapidly going to unsafe speeds. I have been in HIGH traffic EVERY time this has occurred to me. This situation has put myself and my family in harms way too many times. I assume from my research this is a transmission/powertrain issue. This truck is a 2021,I am the first and only owner purchasing in 2021 early year. By three months in I had experienced the issue thinking it was a one off. It is not. I have taken the truck to Ram dealerships in TX as well as New Mexico and no one can seem to find the issue as according to them “nothing shows up”. I have a VERY detailed video of the issue happening as I was driving in 75mph. I have show it to the dealership with no solution from them. Latest service appointment was in October 2022-dealership could not find anything. The truck has been driven no more than 15 times from late October 2022-January 2023. The truck as of today January 31,2023 is currently at a collision shop, not related to this current issue but was caused by the Ram Dealership. I received an alert this morning (MOPAR) stating that the Powertrain malfunction indicator light has come on. Other attached information was ELECTRONIC THROTTLE CONTROL (ETC) WARNING LIGHT-If light is flashing when the engine is running immediate service is required and you may experience a steady RPM with no throttle control or engine stall and your vehicle may require towing. Transmission Temperature Warning Light,Charging System Warning Light also showed as concerns. I have contacted the current shop that has my truck in its possession to inquire what was done when the alerts wee received etc. Waiting on a call back from them. Bottom line, understanding that anything can happen with vehicles and not all can be replicated etc.,if Ram knows it’s a known issue fix it so your drivers/consumers don’t die. Can we enjoy our investment SAFELY Ram?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504514January 30, 2023
POWER TRAIN
The contact owns a 2015 Ram 1500. The contact stated while attempting to shift into reverse, the vehicle failed to respond. The contact stated that the check engine and the service shifter warning lights were illuminated. The contact stated she had experienced the failure twice. The contact took the vehicle to the local dealer, where it was diagnosed with needing the shifter to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504299January 29, 2023
ELECTRICAL SYSTEM
The touch screen goes on and off all by itself changing the stations on its own to changing the heat in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504301January 29, 2023
ELECTRICAL SYSTEM
Instrument cluster turned off and on continuously. Will still not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504158January 28, 2023
POWER TRAIN, ELECTRICAL SYSTEM
74,000 miles: I left a parking lot the transmission wouldn't shift, check engine light came on, I pulled over, shift knob went to park on its own. I shut off the engine, waited, restarted, shifted to drive, same thing, I repeated the same process. This happened a total of 3 times. 4th attempt I was able to drive normally. I have constantly had issues with the shift know not recognizing park. I have contacted my dealer and I'm told that I'm opening the door to soon. Bring it in when it's acting up, we have never head of this, the list goes on. I have also been driving to work and the engine light has come on, I got to a stop light, stopped, shift know went to park. I couldn't move the shift selector. Shut off the engine, waited about 15 seconds while drivers are blowing there horns, drivers in the other lane are driving by. Restart the engine, I still couldn't move the shift selector. Repeat. Then I could drive again. No check engine light. Once again contacted the dealer, I was told that unless it has an active check engine light they cant do anything. At some this vehicle will leave me stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504160January 28, 2023
SUSPENSION, WHEELS, SERVICE BRAKES
The vehicle’s wheel, brake, suspension, and electrical systems have all failed since June 2022. The wheel and suspension systems have been attempted to be repaired multiple times by two different Chrysler Dodge dealerships. To no avail, no resolve. In fact while I was driving the highway after picking up the vehicle this last time, the tailgate opened and triggered the backup camera emergency brakes. We stopped instantly in the middle of the highway. We didn’t hear or know about a recall until three weeks later when we got a letter in the mail. The dealer we purchased the vehicle from did not reach out. All of the problems associated with the truck have been acknowledged by the dealer, second opinion dealership, and Chrysler. The vehicle is a lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503943January 27, 2023
STEERING
The power steering went out during a left turn and as I parked I couldn’t turn the truck off with the push start I had to disconnect both battery terminals in order to shut the truck off with the push start the power steering light has continuously been on and flashes on the display whenever you make a turn According to the manufacturers books provide it with the truck it says that if you shut the truck off it will reset when you restart that has not happened Spoke with the Dodge dealer and since there’s no recall he advised me that I would have to bring it in for diagnostics and have it repaired myself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503838January 26, 2023
STRUCTURE:BODY
Tailgate does not latch properly. Falls open randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503534January 25, 2023
STRUCTURE:BODY
Rear window, third brake light & sxm antenna all leak into the cab.. Not covered under warranty. All ram trucks have this issue. Should be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503598January 25, 2023
SERVICE BRAKES
When the emergency brake is set or engage and the dis engage the brake warning light stay on. when a full stop is the it chime and stay solid red at the dash board. this a defective manufacturer issue. +/-80,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503636January 25, 2023
POWER TRAIN
2019 ram 1500 continually shifts into park while the vehicle is moving. The problem occurs when slowing and the Ram attempts to downshift. The shift occurs when the vehicle speed is slowing below 25 mph. I have had the vehicle serviced for this issue and the dealer cannot solve the issue but “upgraded “ my software for $300 with no resolution. The dealer is now saying they can’t help me as they don't know what the issue is and their transmission expert isn’t available. I have almost been involved in over dozen accidents due to this happening. When slowing or coming to a stop at an intersection or in heavy traffic, when the vehicle malfunctions I either have to quickly shift the electronic knob to park and then back into gear. If that doesn't work, I have to stop the vehicle completely then shift into park and then drive. In 4 separate instances I was performing a left turn against oncoming traffic and the vehicle shifted into park came to a stop while crossing in front of other vehicles. This issue started to occur last year, would stop happening, start again, and recently occurs daily. Video of the issue is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503638January 25, 2023
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2014 Ram 1500. The contact stated that upon driving from a complete stop, the vehicle would not exceed 3 MPH as the safety mode engaged. The check engine warning light was illuminated. The contact parked the vehicle. The contact stated that the failure persisted the next day; however, the contact was able to drive the vehicle to an independent mechanic. The independent mechanic diagnosed that the failure was related to NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling) however, the VIN was not included. The independent mechanic referred the contact to a Chrysler dealer. The vehicle was towed to the local dealer, where the tone wheel crankshaft, transmission heater, exhaust temperature sensor was replaced, and the transmission fluid was flushed. The vehicle was repaired. The manufacturer was notified of the failure but declined to cover the cost of the repair. The failure mileage was approximately 86,047.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503680January 25, 2023
ENGINE, FUEL/PROPULSION SYSTEM
This vehicle experienced a Diesel EGR Cooler failure, for which there is an open recall by FCA under VB1/NHTSA 19V-757. Repairs were completed at the shop where it had been taken for diagnostics, and subsequently I submitted a reimbursement request to FCA following all guidelines and submitting all documents requested. However, FCA is refusing to honor the recall reimbursement request. They state their reasons below: 1) Vehicle is out of warranty. (Warranty status should have no bearing on a recall repair) 2) Parts replaced are not covered under the recall. (Parts replaced were specifically covered under recall VB1) 3) Repairs were not completed at a dealership. (The reimbursement process was created specifically for repairs completed at other repair centers) The above reasons stated by FCA are not valid, but FCA continues to deny reimbursement. FCA should honor their recall repair commitment and process. This incident leads me to believe FCA is actively engaged in falsely denying reimbursements to customers and their compliance with NHTSA recall oversight should be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503704January 25, 2023
AIR BAGS
I was traveling 48 miles per hour when another vehicle pulled in front of me. I was able to apply the brakes and collision was at 18 miles per hour. The police estimate other vehicle traveling 16 miles per hour. Air bags deployed in other vehicle not in my truck causing passenger to sustain head injury both myself and wife sustained injuries to upper torsos
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11503730January 25, 2023
ELECTRICAL SYSTEM, ENGINE
Water intrusion through the back window seal causing damage to the module causing truck to shut down and stop working. Was informed by the dealer on 01/25/23 that that was the issue. Truck initially didn’t open with key fob opened manually with key and the alarm went off was able to start it but wouldn’t shut off so I had to disconnect the battery then after tht it wouldn’t start at all had to have it towed to the dealership it happened right after heavy rain for 3 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503732January 25, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
During the rainstorms here in sacramento California water was coming inside the truck. At the dealer it was diagnosed with the 3rd brake light and flapper vents needed replacement that was the cause of water leaks. water was entering on the back cabin and baseboards were flooded. It’s a safety hazard because mold started forming real bad. We didn’t catch it right away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503668January 25, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Purchased the vehicle new, after 10,000 miles driving without any problem I hooked up my truck to my snowmobile trailer to tow it on December 21, 2022 for the first time during the evening hours. I setup my vehicles trailer settings to light duty electric brake settings mode and began pulling my trailer. I just turned left onto the road coming up onto a stop sign going slow the vehicle stalled and the emergency truck brakes turned on and the truck shifted into park. I then placed the truck into Tow mode and got onto the expressway without an issue, when I turned off of the expressway I slowly turned right into a business and the truck stalled, emergency brakes went on and truck went into park. I called La Fontaine dealership whom I purchased the truck from, and they could not inspect it for 1 month. I dropped the truck off to them on Jan 16 and finally was able to pick it back up on the 20th evening. They did not test with a trailer, and I was told that everything was working properly. I opened a case number with Chrysler [XXX] and was told on Jan 25th that they spoke with the dealership and there is nothing more they can do, and if there are any more issues take it to a dealership. I have not pulled this trailer again with my vehicle in fear that it will stall and stop on the road creating an accident. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503595January 25, 2023
AIR BAGS
The airbags failed to deploy with an offset front end collision going 42 mph. My husband was in an accident and now has a brain injury. The airbags did not go off. The vehicle has been inspected by the body shop but no one will tell me why the airbags did not go off. I have called the manufacturer, a dealership, the body shop, my insurance company everyone just passes the buck to each other and I’m going in circles. They are fixing the truck now and it needs a new frame along with thousands of dollars in damage. No one can tell me whether it is safe to drive my family in at this point We have been through a ton of trauma because of my husbands injury and this just adds to it. There were no warning lamps or symptoms prior to the accident. I first emailed Ram and they said the would need to inspect it. Then I heard nothing so I called and talked to a customer service representative who said my insurance company would contact them and I was told by my insurance co that I needed to contact the manufacturer. Then I was hung up on
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11503591January 25, 2023
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a high pressure fuel pump failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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