Ram 1500 Complaints

11,877 consumer complaints on file.

#11537777August 10, 2023
STEERING
The electric power steering failed on my 2016 Ram 1500. There was no warning the system had a problem. I had to have the entire power steering unit replaced at a cost of $2200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537791August 10, 2023
STEERING
Parked vehicle for 2 days and when I turned vehicle back on power steering was out. Vehicle had to be towed to repair shop. Power steering module went bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537796August 10, 2023
STEERING
Vibration and noise when turning. We have taken it to the Dodge dealers 5 time and they said nothing found until last visit after truck was through warranty. They report a new steering pump is needed. This issue first appeared in 2021 and was dismissed by the dealer mechanics. The dear was able to feel and hear issue when driving the truck. This steering issue poses a safety issue every time we drive the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537343August 9, 2023
STEERING
Loss of powersteering assist on start up. Also loss of steering assist while driving down the road. Has even had no power assist when ambient temp under 32 F degrees out side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537352August 9, 2023
STEERING
Power steering appeared to malfunction. Vehicle was difficult to steer, and wheel would not return to center when turning to the left. Problem is intermittent, dealer/mechanic has not replicated the issue, and there is no police or insurance report to go witn it as there was no accident. Visual inspection of the vehicle show no broke or worn suspension components. No warning lights were present, and no symptoms leading up to the event. The concern started about a week ago on 8/2/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537353August 9, 2023
STEERING
What component or system failed or malfunctioned, and is it available for inspection upon request? The power steering system failed, as indicated by the locking up of the steering wheel and the power steering light that illuminated on the dashboard. The vehicle and its malfunctioned component are available for inspection upon request. How was your safety or the safety of others put at risk? While I was pulling up to a gas pump, the sudden locking up of the steering wheel prevented me from controlling the vehicle's direction. I almost drove straight into the gas pump, which could have caused a serious accident and posed a substantial risk to my safety and the safety of others around me. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, I have taken the vehicle to multiple shops. All have confirmed the issue with the power steering. They have also noted that the necessary parts to fix the problem are on back order. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? While the backstory doesn't specify if the vehicle was inspected by the manufacturer, police, insurance representatives, or others, based on the information given, you can answer: No, the vehicle has not been inspected by the manufacturer, police, insurance representatives, or others, but it has been examined by several independent service centers. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the power steering light popped up on the dashboard when the issue occurred. There was no prior indication or warning before this sudden malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537355August 9, 2023
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
The contact owns a 2016 Ram 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the part for the repair was unavailable and needed to be manufactured. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537368August 9, 2023
ELECTRICAL SYSTEM
Uconnect 8.4 which controls a number of functions in the vehicle has a screen delamination problem which is causing functions to be selected turned on or off at random, including; radio stations changing, navigation points altered, keyless entry to be turned off/changed, auto headlight settings to be changed, heated seats and steering wheel turned on in July, windshield wiper settings to be changed. When traveling on the highway at posted speeds this is extremely distracting and dangerous because the focus of the driver is on the screen. What is most annoying is that the system cannot be turned off!!! I can't begin to imagine what might happen in an electric vehicle that has even more functions controlled via an input screen. Service technician at RAM looked at the vehicle and immediately identified the problem as screen delamination implying this was not a rare occurrence. RAM has informed me that the repair (replace the unit with a remanufactured one) will be approximately $2,500. Many people will simply not have this dangerous situation corrected. Every time I encounter a Chrysler vehicle I am concerned the driver may be distracted with a similar problem in their car and endangering other drivers. The internet is full of people experiencing the delamination problem in the Uconnect 8.4 system across vehicles in the Chrysler/Stellantis line up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537382August 9, 2023
STEERING
My family and I were on vacation last month then suddenly we did not have any control of the sterring wheel was very hard to turn the steering wheel. There was a lot of traffic on interstate hwy 35 at this time had no power steering took to a shop later that week code was C2217-00 Electrical Power Steering Module Internal Failure. This would have been catastrophic if an accident was to happen contacted Dodge they said no recall on this year for that specific code so I just found out that this is an ongoing failure with this item on this vehicle dose someone have to get injured before they do something about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537395August 9, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537397August 9, 2023
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Defective shifter. Vehicle is automatically shifting in Park while in drive causing vehicle to stop moving while driving, in traffic or at a stop light. Vehicle accelerated and cut off in the middle of an intersection and almost got rear ended because vehicle would not move. When shifting to drive again it immediately switched to park stranded me in the middle of on coming traffic. This is horrific especially if it would happen on an interstate. This happened also at a gas station putting the truck in reverse backed a little bit than automatically shifted to park stranding me in the middle of the parking lot. I had to turn off the truck and start it to shift back in gear. The truck shifted by it self multiple times. This safety issue could be detrimental. I was scared to continue driving my truck. Turning in front of someone had me nervous because when I tried to accelerate the truck shifted in to park and stopped moving multiple times. Reaching the internet to find out why. I found multiple people had the same issues. This need to be fixed before it cost the life of someone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537398August 9, 2023
STEERING
The contact owns a 2015 Ram 1500. The contact stated while driving 65 MPH, the vehicle lost power steering functionality, and the contact pulled off the roadway. The power steering warning light was illuminated. The vehicle was towed to the dealer and was diagnosed with an electronic power steering (EPS) unit failure. The vehicle was repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 16V167000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 86,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537402August 9, 2023
ELECTRICAL SYSTEM, STEERING
Power steering would turn on and off while driving then after 1 day of this there was no power steering at all, no light on the dash until it fully went out, I can see recalls in the past over similar problems and when I called they said it was brought in for a software update and that's it, brought to my own shop and the repair will be a whole new rack, costly and dangerous. When the power steering would turn off and on while driving it would snap the steering wheel back to the center
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537408August 9, 2023
STEERING
Steering wheel failed to unlock when engine started. Warning lamp appeared, showing locked steering wheel. Transmission would go into gear, however steering wheel was very difficult to turn. I managed to get it to unlock by shutting the engine off and turning the wheel in both directions and starting the engine back on a few times. Dave's service center inspected my truck and stated the power steering unit was bad. They quoted that the replacement unit from the dealership cost $4072, however iy was out of stock with no timeline of when they would get one in. I spoke with Travis, at Travis auto repair and he stated they could get an after market unit for $1400.00. I have an appointment with them August 21st to get my truck repair. I was instructed not to drive it as the unit could fail at any time. This first happened on August 2nd and the 6th. The steering wheel currently will not unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537411August 9, 2023
STEERING
The contact owns a 2015 Ram 1500. The contact stated that while driving at various speeds, the power steering assist intermittently failed to operate as needed, without warning. Over time, the failure became more frequent and excessive force was needed to steer the vehicle. The contact had taken the vehicle to a dealer and was informed that the VIN was not under recall. The manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537425August 9, 2023
STEERING
While on vacation in Canada, power steering went out. It came back once for less than a mile and went out again. I was told the remanufactured parts were on back order. Once I got the truck back to Missouri I was quoted $3440 for the part. I found it online from a dealer in McKinney Texas and repaired it myself for $1878. Several times as we limped the truck back to Missouri, my friend would have to help turn the wheel as we pulled into and out of tight turns.....going through towns, gas stations, etc. I do my own work on all my vehicles, so it was never looked at by my dealer. I ordered the parts from a Dodge dealer in McKinney Texas and repaired it myself. I had read people were having issues with intermittent steering. This was the first time for me. We pulled into the lodge, in Canada, to get a bag of ice. When my friend returned to the truck, I actually thought it had shut off because I couldn't turn the steering wheel to leave. Got it to the cabin and checked the fuse at the battery and all the wiring down to the EPS. Unhooked the battery and made sure all the connections were clean and when we put it back together the steering came back. Shut the truck off and later on when we went to leave the steering was out of it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537452August 9, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that the failure had been recurring while driving and had nearly caused a crash. There was no warning light illuminated. The vehicle was taken to the local dealer, but the failure could not be duplicated. Additionally, several unknown dealers were contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537458August 9, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537466August 9, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537468August 9, 2023
STEERING
The contact owns a 2015 Ram 1500. The contact stated that while his son was driving at an undisclosed speed and attempting to turn into the driveway, the vehicle lost EPS functionality. After restarting the vehicle, the vehicle seemed to return to normal functionality, but the failure had since become a regular failure. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the EPS unit. The vehicle was repaired. After investigating the failure, the contact related it to NHTSA Campaign Number 16V167000 (Steering), but the VIN was not included. Upon further investigation, the contact became aware of NHTSA Action Number: RQ23003 (Steering). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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