Ram 1500 Complaints

11,877 consumer complaints on file.

#11636394January 16, 2025
SUSPENSION
On [XXX], while driving my 2023 Ram TRX, the driver’s side axle shaft failed catastrophically. Before the failure, I heard noise from the axle area, but no warning lights or indicators appeared. When the axle shaft broke, it damaged the brake line, causing immediate brake failure, putting my safety and others at risk. Had this occurred at high speeds or in traffic, the consequences could have been severe. I had the vehicle towed to I-10 Dodge Ram for inspection, where Service Advisor Ana Sepulveda denied the warranty claim. The denial was based on a superficial bumper scrape and minor scuff marks on suspension components, claiming these as “impact points.” However, these cosmetic markings do not justify axle failure, as no significant structural damage was found. An axle shaft should not fail due to a bumper scrape. This axle failure is a known issue in the TRX owner community, and many dealerships have acknowledged and approved warranty claims for similar failures. Despite this, I-10 Dodge is refusing warranty coverage without sufficient evidence, attempting to shift blame onto the customer. The failed axle shaft and damaged brake line are available for inspection. The issue has not been reviewed by law enforcement or an insurance representative, as this was a mechanical failure, not a collision. Given the serious safety risk of axle and brake failure, I urge Ram and NHTSA to investigate this widespread problem before it leads to serious injuries or fatalities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636380January 16, 2025
POWER TRAIN
During winter, while driving down the highway, the vehicle suddenly stopped driving, like the transmission got stuck between gears or slipped out of a gear, the engine was still on and had power. After the dealership looked into the issue we were told that it is a known issue and there is not a fix at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636222January 16, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I was driving and my vehicle make a dinging sound, all the lights on the dash came on and the truck started accelerating on its own. I did not have the cruise control nor was I pressing the accelerator and the truck was accelerating by itself. If i used the brakes the truck would slow down, but when I released the brakes the truck would self accelerate again. If I turned the truck completely off and back on it went away for a couple days but then happened again. This was a super dangerous situation as it was happening suddenly and without warning and I could have easily struck another vehicle or a pedestrian or lost control of my vehicle and wrecked. The issue happened out of no where on its own, was not triggered by anything and could easily cause serious harm to others if this happens to them. The issue has been confirmed and repair by Safford Dodge of Fredericksburg VA. (See attached service invoices) They deemed it a failed connection for acceleration pedal. They replaced it and there has not been an issue since. All of the warning lights and service lights on the dash became lit when this issue started happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636019January 15, 2025
STEERING
The power steering stopped working while driving. Almost drove off the road because it is so hard to steer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636041January 15, 2025
SERVICE BRAKES
The truck has 59,005 miles on it. Driving down the road the following alerts displayed: Service Antilock Brake System Service Electronic Brake System Service Trailer Brake System The truck is available for inspect. There were no symptoms prior to this event but has continually displays these warnings since the first time of displaying in October 2024. I have another car so I parked the truck and start it periodically but do not drive it. I was near home and able to drive there without incident. When I start the truck it immediately display the warnings. I am hesitant to drive it to an independent service center cause I don't know if the brake system will completely fail. In researching the warnings I found this to be a common issue with these trucks and found an NTSA recall for the same warnings for the truck but for different years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636167January 15, 2025
FUEL/PROPULSION SYSTEM, ENGINE
To Whom It May Concern: In March 2024 I purchased a Ram 1500 pickup truck. Shortly after purchasing the truck I discovered there was an open recall for the vehicle (14Z46182 Safety Recall Z46), I had the recall completed on April 10, 2024; The High Pressure Fuel Pump, Injector Fuel Tubes, and Fuel Filter were replaced by Port Lavaca Dodge, Chrysler, Jeep. A few months later I started having erratic check engine lights, hard starting etc. I had the codes translated at Auto Zone and it was determined to most likely be the High Pressure Fuel Pump failure. I dismissed that diagnosis as the high pressure fuel pump had recently been replaced. On September 6, 2024 my truck quit running and I had it towed to ROKS DIESEL to be evaluated for the cause. Roks Diesel checked it on September 16, 2024 and said the High Pressure Fuel Pump failed and metal particles were throughout the fuel system and that the complete fuel system must be replaced and the tank cleaned. The fuel was checked for contamination and none was found. I called Port Lavaca Dodge, Chrysler, Jeep to see what I should do; I was told to tow it in and they would perform a duplicate recall. I explained that it needed to be towed from Victoria, TX, so they suggested I save some money and have it towed to Victoria Dodge, Ram, Chrysler, Jeep, which I did. Victoria Dodge, Ram, Chrysler, Jeep evaluated the truck and confirmed what Roks Diesel informed me. They went on to say the fuel was contaminated and there for I would have to pay to remove, reinstall, and clean the fuel tank. I repeatedly asked how they determined the fuel was contaminated and was not given an adequate answer. I was unsuccessful in negotiating with them over charging me for the cleaning of the fuel tank, and agreed to pay because I needed transportation. I contacted Ram Division and submitted all the documents necessary for reimbursement of my costs, which was rejected. I gave them a bad review on their handling of the situation, and they put me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636169January 15, 2025
STEERING
Power steering completely went out, without warning, while driving 55 mph. No prior warning - all of a sudden a red light came on with exclamation point saying the power steering must be serviced. Incredibly difficult to steer / drive it to a certified Dodge dealership. A quick inspection found the problem to be: Electric power steering gear unit must be replaced. Estimated price quote for MOPAR replacement part and labor is $3000+
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636175January 15, 2025
STEERING
Power steering failed while driving down road. Turn off and back on and it’s fine then went out after like 5 minutes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636184January 15, 2025
ELECTRICAL SYSTEM, STEERING
As I was backing out of my drive way my power steering stopped working and has been hard to turn the wheel. I moved the steering wheel up and down and it started working again, and then the next day it went back to no longer working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636028January 15, 2025
POWER TRAIN
I was stopped at a red light and the auto start/stop shut off my engine normally. When the light changed to green, I took my foot off the brake and the engine would not re-start. The transmission shifted to Neutral and the electric parking brake engaged. I had to shift the transmission to Park, and press the start button to re-start the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635807January 14, 2025
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
While driving several times since purchasing it the vehicles steering had completely locked and I've had to slam on brakes in middle of traffic before i crash several times, very close to causing serious injuriesto myself or others and possibly death. This has happened numerous times since i bought it. I took it to the dealership where I purchased it, they said they fix it in 2021 it has happend several times since then also, im scared to drive it. Or it will get super lose like a joy stick, but won't turn at all. Ive taken it to several other dealerships for diagnosis with similar results. Now when i brought it to the dealership where i purchased they're saying they have to charge to diagnosis it again when I have several other diagnosis stating same problem plus i brought it here in 2021 same problem. so there own diagnosis which should be in system, ive went to another dodge dealership for diagnosis and auto separate auto repair shop who confirmed the same electrical power steering issues. They even printed papers stating the 2015-2016 ram had same problem and recalls on same steering wheel issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635935January 14, 2025
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Ram 1500. The contact stated while driving approximately 35-50 MPH or above, the vehicle was shaking and jerking. The contact stated that the RPM became elevated before decreasing. The contact stated that the failure occurred while the cruise control was activated or deactivated. The ABS, the brake light, and traction control warning lights were illuminated. The contact who is a certified mechanic, diagnosed the vehicle and determined that the fuel cap, EVAP system, and the PCM had failed to respond to the catalytic converter, and the electronic response system for the traction control had failed. The vehicle was included in NHTSA Campaign Number: 18V332000 (Electrical System, Speed Control). The vehicle was taken to the dealer, and the contact was informed that the vehicle had been previously repaired under the recall. The dealer was informed of the failure; however, the vehicle was not diagnosed, and the fault codes were not cleared. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 290,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635892January 14, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER
On Saturday December 29th, while driving on a smaller regional highway I heard noise which seemed to be coming from the truck. As I looked into the rear view mirror I watched in horror the tonneau cover take flight and slam into the roadway behind me. Thankful, the cars noted to my right were not directly behind me, as it would have certainly caused a serious accident. I did circle back to locate the remains of the tonneau cover and still have it in my possession for evaluation. I contacted the dealer inquiring if there had been any recalls or safety issues or concerns regarding the tonneau cover that came with the 2022 custom build RAM truck. In that email I also who I should be in contact with to discuss the replacement of the cover and repairs to my truck for the failure of the cover. In my email to the dealership, I attached photos of the cover, damage and the odometer for documentation.To date yet to hear back from the dealer by phone or email I emailed the general sales manager at the dealership on Janurary 8th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635578January 13, 2025
STEERING
LOSING STEERING FUNCTIONS (PER LIMITED RECALL). MY TRUCK WAS NOT LISTED IN THE RECALL OF ELECTRONIC POWER STEERING FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635591January 13, 2025
STEERING
While driving my truck the power steering completely went out and caused me to run off the road. Luckily no injuries and no damage to the truck. But if traffic would have been coming towards me it would have resulted in a crash most likely. Took the truck to a repair shop and told it need a complete steering system including rack and pinion and steering gears. I got online and seen where your dept is investigating this problem with other trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635595January 13, 2025
UNKNOWN OR OTHER
The vehicle exhaust gasket fails at 50,000 miles on the 2020 Ram pickup causing carbon monoxide to enter the cab when idling. This is very common on this particular truck. Ram has yet to issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635600January 13, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
My screen is delaminating on a 4 year old vehicle. This should not be happening and was told by my local Dodge dealership that it is not covered under a warranty, nor my extended warranty or a recall. This is poor manufacturing. My vehicle does not sit in direct sunlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635601January 13, 2025
SUSPENSION
I started hearing a clunk coming from the front of my truck and had it checked and the CV shaft broke. My truck isn’t even 10 years old
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635638January 13, 2025
SUSPENSION
The vehicle has an air ride suspension that has failed and after researching the issue it seems that this is an ongoing problem for a lot of owners. Without the air ride suspension the vehicle is difficult to control and until fixed it is also my only mode of transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635654January 13, 2025
POWER TRAIN, SERVICE BRAKES
The contact owns a 2015 Ram 1500. The contact stated while driving at approximately 65 MPH, the ETC warning light illuminated, and the vehicle lost motive power. The contact pulled over to the side of the road and restarted the vehicle. The ETC light disappeared and then the check engine warning light, ABS, and ETC warning lights illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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