Nissan Murano Complaints

5,967 consumer complaints on file.

#11203592April 24, 2019
UNKNOWN OR OTHER
DRIVING DOWN AN OPEN PAVED COUNTY ROAD, DRIVING STRAIGHT AT AROUND 60 MPG. NO CARS IN SIGHT, NO TREES OR BUILDING NEAR THE ROAD AND WE HEARD WHAT SOUNDED LIKE A GUNSHOT INSIDE THE VEHICLE. WE LOOKED AROUND AND COULDN'T TELL WHAT HAPPENED. I LOOKED UP AND THERE WAS A HOLE IN THE CENTER OF THE MOONROOF THEN GLASS STARTED FALLING. MY KIDS IN THE BACKSEAT HAD MORE GLASS THAN THE FRONT. THE GLASS THAT WAS REMAINING WAS CURVED UP WHICH SEAMED STRANGE BECAUSE NO ONE TOUCHED THE ROOF. WE HAVE A PANORAMIC MOONROOF BUT IT WAS ONLY THE MOVABLE PIECE EXPLODED. ROOF AND WINDOWS WERE CLOSED, IT WAS 85 DEGREES OUTSIDE AND WE HAD THE AIR CONDITIONING ON. I CALLED NISSAN AND OPENED AN INCIDENT AND THEY DENIED ANY RESPONSIBILITY STATING GLASS ISN'T COVERED AND SINCE THERE IS NO EVIDENCE SHOWING IT EXPLODED AND WASN'T HIT THEY ARE NOT LIABLE. I HAVE FULL COVERAGE GLASS INSURANCE SO I WOULDN'T HAVE TO PAY EITHER WAY IT IS THE POINT THAT THIS IS NOT MY FAULT AND AFTER LOOKING AT ALL OF THE SAME ISSUES WITH THESE GLASS ROOFS IT SHOULD BE THE RESPONSIBILITY OF THE CAR MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203263April 23, 2019
SERVICE BRAKES
ALL OF A SUDDEN WHILE DRIVING MY 2011 NISSAN MURANO AND AFTER DRIVING OVER A SLIGHT BUMP ON A CITY STREET IN MY NEIGHBORHOOD GOING ABOUT 10 MPH MAYBE A LITTLE MORE I WAS IN THE PROCESS SLOWING DOWN AND MAKING A U TURN RIGHT IN FRONT OF MY HOUSE SO I COULD PARK IN FRONT OF OUR HOUSE (THANK GOD!) MY BRAKES FAILED THEY WENT TO THE FLOOR VERY SUDDENLY AND AFTER RE-PUMPING BRAKES, I GOT CONTROL AND WAS ABLE TO PARK MY MURANO. WTH IS GOING ON NISSAN?? THIS WAS SCARY AND I DON'T WISH ON THIS ON ANYONE. MY KIDS DRIVE THIS CAR TOO. DOES SOMEBODY HAVE TO BE KILLED IN ORDER TO GET ATTENTION ON THIS SAFETY ISSUE NISSAN? THIS NEEDS TO PRO-ACTIVE NOT RE-ACTIVE. WE BUY AND DRIVE YOUR CARS TO FEEL SAFE NOT BE SCARED I'M GONNA HIT A SMALL BUMP AND LOSE MY BRAKES. THE BUMP AND THE POINT WHERE I TURNED AROUND AND LOST BRAKING CONTROL COULD NOT OF BEEN MORE THAN 75-100 FEET AWAY. AFTER PARKING I CHECKED MY MASTER CYLINDER AND THE BRAKE FLUID LOOKED FINE AND FULL. I HAD NO LEAKS. I AM IN ABSOLUTE AWW! AT WHAT JUST HAPPENED. SOMEONE WITH AUTHORITY PLEASE INVESTIGATE THIS BECAUSE IS GONNA GET HURT BAD OR GET KILLED. C.HERRERA SOON TO BE EX-OWNER OF THIS NISSAN MURANO UNLESS IT GETS FIXED OR RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202651April 20, 2019
ELECTRICAL SYSTEM, ENGINE
CAR TURNED OFF ALL TOGETHER WHILE IN DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197121April 18, 2019
VISIBILITY/WIPER
SUNROOF EXPLODED. DRIVING ON THE HIGHWAY AND THE SUNROOF SUDDENLY SHATTERED AND GLASS SHOWERED THE INTERIOR OF THE VEHICLE. THIS WAS NOT CAUSED BY IMPACT WITH AN OBJECT. THERE WERE NO OVERPASSES, NEARBY TREES, OPEN TRUCKS, OR OTHER LIKELY SOURCES OF DEBRIS. THE ROAD AND WEATHER CONDITIONS WERE EXCELLENT (SUNNY, HIGH 70S). THIS DEFECT PRESENTED A SIGNIFICANT SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196882April 17, 2019
VISIBILITY/WIPER
WHILE DRIVING ON A HIGHWAY, MY PANORAMIC SUN ROOF ON MY BRAND NEW NISSAN MURANO EXPLODED. SOUNDED LIKE A GUNSHOT INSIDE MY CAR. IT WAS NOT A ROCK OR DEBRIS, IT JUST SHATTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196714April 16, 2019
SUSPENSION, WHEELS
I NOTICED THE CAR HANDLED VERY POORLY IN SNOW/ICE/WET CONDITIONS OVER THE WINTER. THE CAR WAS IN THE SHOP FOR AN OIL CHANGE AND THE MECHANIC NOTICED BOTH REAR TIRES WERE WORN DOWN TO NOTHING ON THE INSIDE OF THE TIRE. UPON FURTHER INSPECTION, HE FOUND THAT THE REAR SUBFRAME HAD RUSTED THROUGH AND BROKEN INTO TWO. THE VEHICLE WAS DECLARED UNSAFE TO DRIVE. I BOUGHT THE CAR USED THIS PAST SUMMER, BUT I HAVE THE SERVICE RECORDS AND I KNOW IT WAS PROPERLY MAINTAINED. THE ESTIMATED COST OF REPAIRS IS MORE THAN I CAN AFFORD ($5,000). I CONTACTED NISSAN TO SEE IF THEY WOULD PROVIDE ANY ASSISTANCE WITH REPAIRS AND I SPOKE WITH 3 DIFFERENT PEOPLE (FIRST CONSUMER AFFAIRS, THEN A SUPERVISOR, AND FINALLY A MANAGER), WHO ALL TOLD ME THAT THEY ARE "NOT IN A POSITION TO ASSIST BECAUSE THE VEHICLE IS OUT OF WARRANTY". THE LAST PERSON (MANAGER, CONSUMER AFFAIRS) WOULDN'T EVEN LET ME SPEAK BEFORE HE TOLD ME THEY WOULDN'T OFFER ANY ASSISTANCE. WHEN I ASKED IF THERE WAS SOMEONE ELSE I COULD SPEAK WITH, I WAS TOLD NO - THERE ISN'T ANYONE ELSE WHO WOULD TALK TO ME AND THEY WILL NOT BE ABLE TO ASSIST ME. THIS IS AN EXTREMELY DANGEROUS SITUATION AND I AM FORTUNATE THAT BOTH OF THE TIRES DID NOT BLOW OUT WHILE I WAS DRIVING ON THE EXPRESSWAY. I AM SHOCKED THAT THERE HAS NOT BEEN A RECALL ISSUED AS I SEE OTHERS HAVE COMPLAINED ABOUT THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195885April 12, 2019
AIR BAGS, UNKNOWN OR OTHER
AIRBAG LIGHT FLASHING, WILL NOT TURN OFF, ALSO MY TIRE PRESSURE LIGHT WILL NOT TURN OFF, THAT HAS BEEN ON FOR A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195687April 11, 2019
AIR BAGS, ENGINE, VEHICLE SPEED CONTROL
TAKATA RECALL THE ENGINE IN MY 2007 NISSAN MURANO STALLS AT ONE POINT IT SHUT IFF ON ME WHILE DRIVING MY SON TO SCHOOL. THE AIR BAG LIGHT IS BLINKG SO THERE A PEOBLEM WITH THE AIR BAG THERE IS A PROBLEM WITH THE SPEED CONTROL THE VEHICLE SLOWS DOWN AND IT WILL NOT PASS 60
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195640April 11, 2019
ENGINE
LAST WEEK WAS ALMOST IN AN ACCIDENT WHEN MY CAR COMPLETELY TURNED OFF WHILE WAITING AT A LIGHT AT NIGHT. I WAS ALMOST HIT SEVERAL TIMES. LAST YEAR I HAD THE ALTERNATOR REPLACED. THIS TIME I HAD THE CAM SHIFT SENSORS REPLACED. GUESS WHAT? IT HAPPENED ALL OVER AGAIN IN ONE WEEK. PEOPLE ARE GOING TO DIE. MY VEHICLE LOST ITS ABILITY TO EVEN HAVE ITS HAZARD BUTTONS ON. MY VEHICLE IS UNDER NO RECALL. HOW CAN THIS COMPANY GET AWAY WITH THIS? CAN THEY AT LEAST TELL US WHAT IS WRONG, SO THAT WE CAN FIX IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195341April 10, 2019
SERVICE BRAKES
DUE TO THE FAULTY BRAKES ON THIS VEHCILE I WAS INVOLVED IN AN ACCIDENT ON 02-27-18 DURING MOTION CAR AHEAD OF ME HAD NO BRAKE LIGHTS AND MADE A SUDDEN STOP AND WHEN I WENT TO STOP MY BRAKES WENT ALL THE WAY TO THE FLOOR AND COULDNT STOP IN TIME TO AVOID ACCIDENT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11194912April 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING, THE VEHICLE SUDDENLY LOST POWER AND FAILED TO ACCELERATE PROPERLY. THE FAILURE ALSO OCCURRED WHILE ACCELERATING FROM A STOP. THE VEHICLE WAS TAKEN TO STAR NISSAN (40-20 172ND ST, FLUSHING, NY) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195008April 9, 2019
POWER TRAIN, SEATS, VISIBILITY/WIPER
THE SEAT BRACKET BROKE. REALLY A SEAT BRACKET THAT BREAKS FROM FATIGUE OF ENTERING AND LEAVING THE VEHICLE?!? SAFETY CONCERN SUN VISOR NO LONGER HOLDS ITS POSITION DUE TO PLASTIC THAT WEARS OUT. SAFETY ISSUE. TRANSMISSION FAILURE AT JUST OVER 100,000 MILES. REPORTS ALL OVER THE WEB ABOUT THIS. SO COMMON, AND SO EXPENSIVE. MAJOR SAFETY ISSUE. NISSAN HAS DONE NOTHING TO ADDRESS THESE ISSUES THAT ARE SO COMMON WITH ALL OF THESE MODELS. IT IS NOT JUST ME, THERE IS REPORT AFTER REPORT ON THE WEB. ALL THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195233April 9, 2019
ENGINE
THE ENGINE STALLED AND RESTARTED WHILE IDLING PARKED IN A PARKING SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194558April 8, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE STILL CAME TO A STOP. THE CONTACT STATED THAT THE FAILURE OCCURRED ON A DAILY BASIS FOR SIX MONTHS. THE CONTACT TOOK THE VEHICLE TO PEARSON NISSAN (2060 SW COLLEGE ROAD, OCALA, FL 34471) TWICE TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V916000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED AND FILED CASE NUMBER: 35155429. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194653April 8, 2019
AIR BAGS, POWER TRAIN
TAKATA RECALL WAS INFORMED BY MECHANIC THAT THERE IS AN ISSUE WITH AIR BAGS AND THEY NEED TO BE CHECKED OUT CAN BE DANGEROUS. WHILE DRIVING THE CAR SLOWS DOWN ON ITS OWN ON HIGWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194375April 6, 2019
POWER TRAIN, SEATS
DRIVER SIDE SEAT GOES SIDEWAYS/I HAVE I HAVE REPLACED THE OUTPUT SHAFT SEAL 4 TIMES IN 3 MONTHS [KEEPS LEAKING]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194139April 5, 2019
SERVICE BRAKES
I WAS PULLING IN TO MY PARKING SPACE AT WORK (IN MOTION) WHEN I PRESSED THE BRAKE, BUT IT WENT TO THE FLOOR AND THE VEHICLE DID NOT STOP. I TRIED THE BRAKE AGAIN, SAME THING. I WAS ABLE TO MANEUVER AWAY FROM POLES AND OTHER CARS, SO NOTHING WAS DAMAGED. I HAD IT TOWED TO AN AUTO REPAIR SHOP WHERE THEY FOUND THE BRAKES WERE FINE. FLUKE? NO. THOUSANDS OF SIMILAR ISSUES HAVE BEEN REPORTED, BUT NOTHING'S BEING DONE. THIS HAPPENED WITH A 2010 NISSAN MURANO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193785April 4, 2019
SUSPENSION
REAR SUB-FRAME (K-FRAME) RUSTED AND SNAPPED IN HALF WHILE DRIVING. 174,000 MILES ON THE CAR. THIS IS A COMMON PROBLEM WITH THIS MODEL. NISSAN HAS NOT ISSUED A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193824April 4, 2019
ELECTRICAL SYSTEM
WIFE WAS RETURNING HOME FROM WORK AT 2330 HOURS AND SMELLED PLASTIC BURNING. SUV IS EQUIPPED WITH CLIMATE CONTROLLED HEATED/COOLED SEATS. THE CONTROL KNOB FOR THE DRIVER SEAT NO LONGER LIGHTS UP. SEAT INOPERABLE. TOOK VEHICLE TO LOCAL NISSAN DEALER FOR INSPECTION. TECHNICIAN STATED " LEFT FRONT CLIMATE CONTROL UNIT HAS MELTED TERMINALS AND HARNESS CONNECTOR". THIS ACTION NEVER BLEW A FUSE? TECHNICIAN COULD NOT EXPLAIN HOW THIS HAPPENED. CONTACTED NISSAN ON 25 MARCH AN 1 APRIL, 2019. NOT CONCERNED ABOUT IT? THIS COULD HAVE POTENTIALLY RESULTED IN AN ELECTRICAL SHORT/FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193059April 1, 2019
SERVICE BRAKES
TL* THE CONTACT OWNED A 2009 NISSAN MURANO. WHEN DECELERATING AT 40 MPH, THE BRAKES FAILED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE BATTERY AND ABS WARNING INDICATORS ILLUMINATED. FUTURE NISSAN OF FOLSOM (12610 AUTO MALL CIR, FOLSOM, CA 95630, (877) 635-4447) FLUSHED THE BRAKE FLUID, BUT THE FAILURE RECURRED AND THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE VEHICLE WAS TOTALED AND TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT REPAIRED. POLICE REPORTS WERE NOT FILED AND THERE WERE NO INJURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 141,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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