Nissan Murano Complaints

5,967 consumer complaints on file.

#10244947October 9, 2008
SEATS
MY 2006 NISSAN MURANO FELT AS THOUGH THE DRIVERS SEAT WAS LEANING TO THE LEFT. THEN IT BECAME OBVIOUSLY LOOSE/WOBBLY, SO MUCH SO THAT IT FEELS AS THOUGH THE SEAT WILL FALL OVER GOING AROUND A TURN. I HAD IT CHECKED AND WAS TOLD THERE WAS A MECHANISM THAT HAD BROKE UNDER THE SEAT, THAT THE WHOLE THING WOULD HAVE TO BE REPLACED AND COULD COST AS MUCH AS $1,200! IT DOESN'T SEEM SAFE, YET I DON'T HAVE THAT KIND OF MONEY, AND NOW SEEING THAT THIS IS A COMMON OCCURRENCE W/ MURANO'S-CERTAINLY NISSAN WOULD HAVE TO TAKE RESPONSIBILITY AND DO A RECALL BEFORE SOMEONE GETS INJURED BECAUSE OF THIS. I FIND DRIVING IT MYSELF IS GETTING MORE DIFFICULT BECAUSE OF HOW WOBBLY THE SEAT IS-BUT I CAN'T AFFORD TO FIX IT. WHEN THE SEAT LEANS, THE STEERING WHEEL GETS PULLED TOO. THIS IS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244695October 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2003 MURANO IS NOW CLOCKING 133,000 MILES. I NOTICE A PROBLEM WITHIN THE LAST 20,000 MILES WHENEVER I GET STUCK IN STOP AND GO TRAFFIC. I WOULD STEP ON THE GAS AND NOTHING WOULD HAPPEN FOR A FEW SECONDS AND SUDDENLY IT TAKES OFF. I HAD TO SLAM ON MY BRAKE TO PREVENT SMACKING INTO THE CAR IN FRONT. THIS PROBLEM CONTINUES THROUGHOUT THE STOP AND GO TRAFFIC ORDEAL. MY DEALER INFORMED ME THAT HE IS NOT AWARE OF THIS PROBLEM AND SUGGESTED A TRANSMISSION SERVICE. THIS PROBLEM HAS CONTINUED BUT ALWAYS AFTER DRIVING THE CAR FOR A WHILE OR WHEN I AM IN STOP AND GO TRAFFIC. THIS IS A SAFETY ISSUE. I UNDERSTAND FROM THE DEALER THAT IT IS A PRESSURE SENSOR PROBLEM THAT IS TYPICAL FOR MODEL THAT I HAVE. THE PROBLEM IS THE COST REPAIR IS HALF OF THE VALUE OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244698October 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 MURANO IS NOW CLOCKING 80,000 MILES. I NOTICE A PROBLEM WITHIN THE LAST 20,000 MILES WHENEVER I GET STUCK IN STOP AND GO TRAFFIC. I WOULD STEP ON THE GAS AND NOTHING WOULD HAPPEN FOR A FEW SECONDS AND SUDDENLY IT TAKES OFF. I HAD TO SLAM ON MY BRAKE TO PREVENT SMACKING INTO THE CAR IN FRONT. THIS PROBLEM CONTINUES THROUGHOUT THE STOP AND GO TRAFFIC ORDEAL. MY DEALER INFORMED ME THAT HE IS NOT AWARE OF THIS PROBLEM AND SUGGESTED A TRANSMISSION SERVICE. THIS PROBLEM HAS CONTINUED BUT ALWAYS AFTER DRIVING THE CAR FOR A WHILE OR WHEN I AM IN STOP AND GO TRAFFIC. THIS IS A SAFETY ISSUE. I UNDERSTAND FROM THE DEALER THAT IT IS A PRESSURE SENSOR PROBLEM THAT IS TYPICAL FOR MODEL THAT I HAVE. THE PROBLEM IS THE COST REPAIR IS HALF OF THE VALUE OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244756October 8, 2008
SERVICE BRAKES, HYDRAULIC
A 2007 NISSAN MURANO BOUGHT NEW MAY 2007AND SINCE NEW THE VEHICLE HAS MADE A LOUD SQUEALING SOUND FROM THE BRAKES WHEN IN REVERSE. CAR HAS ALWAYS BEEN SERVICED AT THE CONYERS NISSAN DEALER BUT EVEN THOUGH THE ITEM WAS BROUGHT TO THEIR ATTENTION THEY SAID THERE WAS NO FIX FOR IT. ANOTHER INCIDENT THE VEHICLE WAS LEFT AT THE DEALERSHIP THE WHOLE DAY, TO NO AVAIL. THE MOST RECENT VISIT AND AFTER ANOTHER COMPLAINT THE SERVICE ADVISOR CHECKED THE SERVICE BULLETINS AND FOUND THAT THERE WAS ONE ISSUED FOR THAT PROBLEM AND REPLACED THE FRONT BRAKE PADS. HOWEVER THAT DID NOT SOLVE THE PROBLEM AND DURING A RECENT ROUTINE SERVICE VISIT THE DEALER SAID THAT THE PROBLEM WAS WITH THE BRAKE ROTORS AND PADS WHICH HAD TO BE RE-SURFACED AND TURNED AT A COST OF $250.00 PLUS TAX. WE DO NOT FEEL THAT THERE SHOULD HAVE BEEN A CHARGE SINCE THE PROBLEM EXISTED SINCE THE VEHICLE WAS NEW AND THEY DID NOT HAVE A FIX FOR IT AT FIRST. THEY ARE CITING THE BRAKE WARRANTY WHICH EXPIRES AFTER 12000 MILES CLAIMING NORMAL WEAR AND TEAR CAUSED THE PROBLEM. IF THEY HAD FIXED THE PROBLEM FROM THE START THEN THIS WOULD NOT HAVE BECOME AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244909October 8, 2008
VISIBILITY
FOR EIGHT MONTHS I HAVE BEEN EXPERIENCING MY CAR WINDOWS GOING DOWN MYSTERIOUSLY. NISSAN, MURANO, 2007, SL, TOURING PACKAGE, 4 DOORS W/HATCH. OCCURS WHEN THE CAR IS PARKED, SHUT OFF, LOCKED AND NO ONE INSIDE IT; IN ALL TYPES OF WEATHER (HOT, COLD, DRY, WET); WHEN PARKED INDOORS OR OUTSIDE. TWO FRONT WINDOWS ALWAYS MYSTERIOUSLY GO DOWN BUT ON SOME OCCASIONS REAR WINDOWS GO DOWN TOO ALONG WITH FRONT ONES. I THOUGHT IT WAS OPERATOR ERROR, BUT HAVE RULED IT OUT AFTER HOW FREQUENT IT OCCURS. TWO MONTHS AGO IT OCCURRED WHEN PARKED OUTDOORS; A HEAVY RAIN STORM OCCURRED SOAKED THE VEHICLE AND REQUIRED PROFESSIONAL CLEANING TO REMOVE WATER. A MONTH AGO IT OCCURRED PARKED AT A BUSY MALL PARKING LOT. I WAS SHOCKED TO COME OUT AND FIND THE WINDOWS DOWN AND CAR NOT SECURE. THREE WEEKS AGO IT OCCURRED AT NIGHT PARKED OUTDOORS; IT WAS FILLED WITH DEBRIS IN THE MORNING DUE TO A WINDY NIGHT. IN THE LAST WEEK AND A HALF IT HAS OCCURRED 4 TIMES, WHILE IN A GARAGE. TODAY, OCTOBER 8, 2008 IT HAPPENED TWICE AND I WITNESSED THE SECOND OCCURRENCE. IT OCCURRED THE 2ND TIME JUST AS A RAIN SHOWER WAS STARTING. THE CAR HAD TO BE COVERED WITH A TARP FOR THE NIGHT TO PREVENT RAIN FROM GETTING IN IT IN THE EVENT THE WINDOWS GO BACK DOWN AGAIN. THIS IS A REAL PROBLEM DUE TO THE FACT THAT THE CAR IS NO LONGER SAFE WHEN THE WINDOWS WILL NOT STAY UP. THE PASSENGERS ARE AT RISK, CAR IS AT RISK OF BEING DAMAGED FROM INCLEMENT WEATHER INSIDE IT, VEHICLE IS AT RISK FOR THEFT OR BEING VANDALIZED DUE TO NOT BEING SECURE, PERSONAL PROPERTY IS AT RISK OF THEFT FROM THE VEHICLE DUE TO NOT BEING SECURE. I FEEL THIS ISSUE NEEDS TO BE DOCUMENTED AND ADDRESSED. OTHERS ONLINE HAVE POSTED THE SAME PROBLEMS ON BLOGS. AFTER TODAY I WILL BE MEETING WITH THE DEALER TO ADDRESS THIS ISSUE. FOR A VEHICLE RATED SO HIGH IN SAFETY I NO LONGER FEEL SAFE IN THIS VEHICLE DUE TO THE WINDOW PROBLEM. I AM SHOCKED NISSAN HAS NOT DONE ANYTHING SINCE OTHERS HAVE COMPLAINED. I AM QUESTIONING OWNING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244667October 7, 2008
SEATS
I HAVE A 2004 NISSAN MURUNO AND THE PASSENGER SEAT STARTED MAKING A CLICKING SOUND EVERYTIME I WOULD TURN, BUT AT THAT TIME I DID NOT KNOW WHAT IT WAS. THEN A FEW WEEKS LATER THE I WAS DRIVING AND MADE HAD TO STOP ABRUPTLY AND THE SEAT BROKE. THEN MY SEAT WAS LEANING TO THE SIDE. WHEN I TOOK IT TO THE DEALERSHIP IN RALEIGH, NC ON WAKE FOREST ROAD. I WAS TOLD THAT I WOULD HAVE TO BUY A BRAND NEW CHAIR. WHICH I THINK THAT THEY QUOTED ME $800.00 THEN THAT WAS NOT INCLUDING LABOR. THAT WAS ALMOST 2 YEARS AGO. I AM STILL RIDING WITH MY SEAT LEANING TO THE SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244676October 7, 2008
SEATS
I HAVE A 2003 NISSAN MURANO WITH 39,893 MILES. SINCE I PURCHASED THE VEHICLE THE DRIVER'S SEAT NEVER FELT SECURE, TIME PASSED AND THE PROBLEM HAS GOTTEN WORSE, THE DEALER ADVISED I WOULD NEED A NEW SEAT FRAME. I REQUESTED A GOODWILL ADJUSTMENT BUT NISSAN CORP. DENIED MY REQUEST. I FEEL THIS IS A SAFETY ISSUE BECAUSE I HAVE A TODDLER AND SHE SITS IN THE BACKSEAT AND IF I WERE IN AN ACCIDENT AND THE SEAT FRAME BROKE DURING IMPACT IT WOULD CERTAINLY CAUSE INJURY TO MY TODDLER AND MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244452October 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PROBLEMS WITH 2003 NISSAN MURANOS. VERY WIDESPREAD. CAR NEEDS NEW VALVE BODY AND POSSIBLY NEW TRANSMISSION. UP TO $7000 TO FIX CARS THAT MAY ONLY BE WORTH TWICE THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244454October 5, 2008
SEATS
MY STEP DAUGHTER ADJUSTED MY SEAT, AND SHORTLY AFTERWARD THE SEAT BROKE LOSE FROM THE MOUNTINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244029September 30, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, OTHER
2003 NISSAN MURANO-STALLING OUT AND BARELY GOING-TOOK TO LOCAL MEC. AND HE REPLACED MASS AIR FLOW SENSOR @ APPROXIMATE 83,227MILES. THIS PROBLEM STARTED AFTER THE MURANO WAS IN THE GRAY DANIELS NISSAN SHOP HERE IN JACKSON,MS FOR AIR FILTER AND BRAKE WORK. NO HELP FROM THEM ; JUST MY PROBLEM. WELL I WILL VOICE MY THOUGHTS TO EVERYONE ON NOT BUYING A NISSAN. EDMONDS HAS MANY COMPLAINTS ABOUT THIS PROBLEM . JUST ANOTHER TAKE YOUR MONEY WITH NO SERVICE. WKP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244039September 30, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
SAID VEHICLE STOPPED WHILE LEAVING A LIGHT AND ENTERING I 395 IN URBAN AREA WITH AN ONCOMING TRACTOR TRAILER COMING SWIFTLY BEHIND ME. THE REASON THE VEHICLE STOPPED IS BECAUSE THE AIR VAC HOSE CONTINUALLY COMES LOSE FROM REGULAR USE OF A NISSAN MURANO 2004. THIS IS THE FIFTH TIME THAT THE VEHICLE HAS STOPPED IN THE MIDDLE OF TRAFFIC. LAST YEAR, THE VEHICLE STOPPED GOING UP A MOUNTAIN IN WV AROUND A CURVE ON A TWO-LANE HIGHWAY. THE ONLY REASON THAT MY DAUGHTER AND I DID NOT GET HIT AND/OR KILLED (DUE TO LOCATION) WAS BECAUSE OF THE ASSISTANCE OF AN ONCOMING VEHICLE THAT WAS PREPARED WITH CONES AND INFORMATION. TODAY, I ALMOST GOT SLAMMED INTO BY A TRAILOR. I HAD TO GET OUT OF VEHICLE AND WAVE ARMS TO GET HIM TO STOP. I AM SO ANGRY, NOT ONLY BECAUSE THIS CONTINUES TO HAPPEN, BUT BECAUSE I HAVE A SIX YEAR OLD CHILD WHO HAS BEEN SCREAMING OUT OF FEAR DURING TWO OF THE INCIDENTS WHERE THE VEHICLE STOPPED. I CALLED TO FILE A COMPLAINT WITH NISSAN MOTOR ACCEPTANCE CORPORATION. THEY HAVE DONE NOTHING AND SAID THAT THERE WAS NO RECALL WHICH I CANNOT UNDERSTAND. PLEASE HELP! SOMETHING HAS TO BE DONE ABOUT THIS PUBLIC SAFETY HAZARD BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243926September 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
DURING ACCELERATION THE VEHICLE WILL STALL AND THE MOTOR WILL REV TO AROUND 3 TO 4000 RPM. THEN INSTANTLY GRAB AND JUMP DOWN THE ROAD. IT DOES THIS EVERY FEW WEEKS FOR A EXTENDED AMOUNT OF TIME... RECENTLY TOOK A 100 MILE TRIP, HALF WAY THROUGH THE TRIP THE PROBLEM STARTED AND CONTINUED FOR THE REMAINDER OF THE TRIP. ON THE WAY BACK THE SAME DAY IT NO LONGER HAD THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243487September 26, 2008
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I OWN A NISSAN MURANO AND IN MAY 08 DRIVING ON THE FREEWAY AND WITHOUT ANY WARNING WE HAD A SUDDEN LOSS OF POWER. WE MANAGED TO PULL OVER, STOPPED THE ENGINE AND RESTARTED IT. CHECK ENGINE LIGHT CAME ON BUT WE WERE GOING OUT OF TOWN AND CAR DROVE FINE AND CHECK ENGINE LIGHT WENT OFF. WE HAD THE SAME PROBLEM ON 9/6/08 AND TOOK THE CAR TO NISSAN DEALERSHIP. THEY CLAIM IT WAS A WIRING PROBLEM TO THE THROTTLE CONNECTION AND REPAIRED IT AND ASSURED ME THEY HAD FIXED THE PROBLEM. DRIVING HOME ON AN EXTREMELY BUSY FREEWAY IN RUSH HOUR IT HAPPENED AGAIN, TODAY 9/25 AND THIS TIME THE CAR BEHIND ME HAD TO SWERVE TO AVOID ME BUT I WAS NEAR MY EXIT AND CRUISED TO A STOP. I WAS QUITE SHAKEN. I TURNED THE CAR OFF AND IT STARTED AGAIN AND IMMEDIATELY DROVE IT TO THE DEALERSHIP. THEY STILL HAVE IT AND ARE CHECKING IT. THIS IS AN EXTREMELY DANGEROUS SITUATION. I HAVE CALLED NISSAN AND THEY APPARENTLY DO NOT HAVE ANY COMPLAINTS AND ALSO THE DEALERSHIP HAS NOT HEARD OF THIS WHICH IS QUITE SURPRISING AS LITERALLY HUNDREDS OF COMPLAINTS REGARDING THE MURANO FOR SAME PROBLEM ON WEBSITES. MY COMPLAINT IS THAT THE 2004 NISSAN MURANO (LESS THAN 37,000 MILES) IS EXTREMELY DANGEROUS TO DRIVE AND NISSAN KNOWS THERE IS A PROBLEM AND THEY ARE IGNORING IT. WE HAVE BEEN LUCKY THAT WE WERE NOT REAR-ENDED AT HIGH SPEEDS WHERE SOMEONE COULD HAVE BEEN KILLED. I AM WAITING TO HEAR BACK FROM NISSAN BUT THE FACT THAT THE DEALERSHIP HAS NOT HEARD OF THIS PROBLEM IS AMAZING, JUST TYPE IN NISSAN MURANO SUDDEN LOSS OF ACCELERATION AND YOU WILL SEE. NOT SURE IF ANYTHING CAN BE DONE, BUT I WANT MY COMPLAINT DOCUMENTATION IN CASE SOMEONE DIES DUE TO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243500September 26, 2008
SEATS
A METAL BAR UNDER THE REAR SECTION OF THE DRIVER SEAT THAT HELPS STABILIZE THE SEAT FOR ALL OF THE POWER FUNCTIONS BROKE WHEN I WAS SITTING IN IT. THE SEAT TAKES VERY LITTLE ABUSE AND THIS METAL FAILURE CAUSES THE SEAT TO MOVE FROM SIDE TO SIDE WHICH IS NOT SAFE AND COULD BE ANY ISSUES IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243513September 26, 2008
STEERING
I WAS LEAVING PARKING LOT WHEN I HEARD A LOUD NOISE. I WAS UNABLE TO TURN MY STEERING WHEEL. I PARKED AND EXITED TO INSPECT. I FOUND THE TIE ROD TO MY WHEELS DISCONNECTED. I HAD TO HAVE CAR TOWED THE MECHANIC SAID THAT THE TIE ROD DISCONNECTED. PARTS WERE REPLACED AND KEPT. THIS INCIDENT COULD HAVE RESULTED IN SERIOUS INJURY AND/OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243514September 26, 2008
LATCHES/LOCKS/LINKAGES
MY 2004 NISSAN MURANO DOOR LOCK ACTUATORS WORK INTERMITTENTLY. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243395September 25, 2008
SEATS
DRIVERS SEAT BROKE, AND IS NOT SAFE. BRACKET ON LEFT SIDE IS BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243446September 25, 2008
SEATS
WELD ON AUTOMATED FRONT SEAT BROKE. THIS CAR HAS NOT BEEN IN AN ACCIDENT. AN ACCIDENT WITH A LOOSE SEAT COULD HAVE BEEN POTENTIALLY FATAL. THE LOCAL NISSAN DEALER CHARGED SEVERAL HUNDRED DOLLAR TO FIX AN ISSUE THAT HAS HAPPENED REPEATEDLY AND IS AN OBVIOUS DESIGN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243297September 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2003 NISSAN MURANO IS FAILING AT 70,000 MILES. THE CAR IS JOLTING WHEN THE ACCELERATOR IS PRESSED. CHECK ENGINE LIGHT COMES ON. THIS APPARENTLY IS HAPPENING TO TENS OF THOUSANDS OF MURANO OWNERS AROUND THE SAME MILEAGE. IT IS A WONDER THAT NISSAN ENDS THE WARRANTY AT 60,000 MILES. THEY ARE NEGLECTING THE PROBLEM AND SHOULD BE RECALLING THEIR PRODUCT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243176September 23, 2008
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT BROKE AND HAD STOPPED SQUEAKING NOISE. LATER, WHILE DRIVING LESS THAN 70 MPH, THE SEAT FRAME FAILED. THE DEALER STATED THAT DUE TO THE WEAR IN THE SEAT THEY WOULD NOT MAKE REPAIRS UNDER WARRANTY BECAUSE IT EXPIRED. THE DEALER ALSO STATED THAT THE DEFECT COULD NOT BE REPAIRED AND THE ENTIRE SEAT COMPONENT NEEDED TO BE REPLACED AT AN ESTIMATED COST OF A LITTLE LESS THAN $1,000. THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE IS 104,700. UPDATED 10/16/08 *BF THE DEALER STATED THE FRAME HAD WORN OUT. UPDATED 10/17/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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