Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11166518January 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. MERCEDES-BENZ OF WALNUT CREEK (1301 PARKSIDE DR, WALNUT CREEK, CA 94596) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166297January 10, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166312January 10, 2019
AIR BAGS
RECALL DATE WAS CLOSE TO (2 YR) YEAR AGO . RECALL DATE WAS 1/18/2017 AND IT IS NOW 1/10/2019 AND THE DEALERSHIP SAYS IT STILL DOES NOT HAVE REPLACEMENT AIR BAGS. PASSENGERS REFUSE TO SIT IN THE FRONT PASSENGER SEAT. USE OF THE VEHICLE HAS BEEN COMPROMISED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166083January 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN MERCEDES-BENZ (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 461-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166147January 9, 2019
SEAT BELTS
CAR DOES NOT ALWAYS RECOGNIZE WHEN THE DRIVERS SEAT BELT IS BUCKLED. THIS RESULTS IN THE PRETENSIONER NOT ACTIVATING AND THE SEAT BELT WARNING FROM BEING DISARMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165084January 8, 2019
AIR BAGS
OPEN RECALL WITHOUT A REMEDY. THIS IS A DAILY SAFETY HAZARD AS I AM FORCED TO OPERATE MY VEHICLE WITHOUT A REMEDY. BEING MY CAR IS A COUPE PROVIDES ANOTHER INCONVENIENCE. EVEN IF I PLACE PASSANGERVINTO BACK SEAT, THE RECALL STATES THAT ANY OCCUPANT COULD EXPERIENCE DEATH OR SERIOUS INJURY IF THE AIR BAG DEPLOYS. I AM UNCOMFORTABLE DRIVING MY VEHICLE WITH NO SOLUTION. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164989January 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. MONTHS LATER, WHILE DRIVING LESS THAN 5 MPH, ANOTHER VEHICLE FAILED TO STOP AND CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED NECK, BACK, RIGHT SHOULDER, RIGHT ARM, AND LEFT KNEE INJURIES. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 310-9745) TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11165042January 7, 2019
FUEL/PROPULSION SYSTEM
FUEL TANK WAS FILLED UNTIL AUTOMATIC NOZZLE SHUT OFF WAS ACTIVATED. VEHICLE WAS DRIVEN HOME APPROX 3.5 MILES AND PARKED IN THE STREET. NEXT DAY THERE WAS A PUDDLE OF FUEL APPROX 2 FT X 2 FT ON THE PAVEMENT AND UNDER THE CAR, JUST FORWARD OF THE RIGHT REAR TIRE. I WATCHED FOR SEVERAL MINUTES, AND NOTICED IT WAS STILL LEAKING AT THE RATE OF ONE DROP APPROX EVERY 2 MINS. THINKING THAT PERHAPS A HOSE BETWEEN THE FILL PORT AND FUEL TANK WAS LEAKING, I DROVE IT FOR APPROX 15 MINS, HOPING TO UTILIZE ENOUGH FUEL TO LOWER THE LEVEL OF FUEL IN THE TANK AND/OR HOSE. I RETURNED HOME AND PARKED THE CAR AGAIN. THE CAR WAS STILL DRIPPING FUEL AT THE SAME RATE. I MOVED THE VEHICLE INTO MY DRIVEWAY TO TRY TO ASCERTAIN THE SOURCE OF THE LEAK. I JACKED IT UP, REMOVED THE RIGHT REAR WHEEL, BUT STILL COULDN'T SEE THE FUEL TANK CLEARLY. SO I ALSO REMOVED THE PLASTIC WINDAGE PANEL, WHICH COVERS THE UNDERCARRIAGE OF THE BODY FROM FRONT TO REAR WHEEL. IT WAS COMPLETELY FUEL SOAKED AT THE REAR. I ALSO NOTICED THAT THE EXHAUST PIPE, A POSSIBLE SOURCE OF IGNITION, IS ROUTED DIRECTLY IN BACK OF THE FUEL TANK. I RESEARCHED THIS PROBLEM ON THE MERCEDES FORUM WEBSITE, AND DISCOVERED THAT A DEFECTIVE FUEL FILTER FLANGE, WHICH EVENTUALLY CRACKS AND ALLOWS FUEL TO LEAK AND PUDDLE ON TOP OF THE TANK, IS A COMMON PROBLEM. HOWEVER, IT APPEARS THAT THE "BUILD DATE" OF MY PARTICULAR CAR (08/10) IS NOT COVERED BY MB CAMPAIGN 2013020002. YET, THE PROBLEM IS IDENTICAL TO THE VEHICLES WHICH ARE COVERED, AND RECEIVED AN EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164710January 3, 2019
ENGINE
CUSTOMER RAN CAR OUT OF OIL DESTROYING ENGINE AND TURBO'S TOTAL COST OF REPAIR IS 25,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164665January 2, 2019
SEATS, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TURN HEATER FOR DRIVER SIDE SEAT,SMELLED SOMETHING BURNING ON LEFT LATERAL LUMBAR AREA,NOTICED A BURN THROUGH SEAT COVER.THIS IS THE SECOND TIME THIS HAS HAPPEN,HAD IT REPAIRED AT DEALERSHIP ABOUT FIVE YEARS AGO.I WAS ON CITY STREET WHEN THIS HAPPEN,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164363January 1, 2019
ENGINE
I WAS DRIVING IN THE FLORIDA TURNPIKE TRAVELING FROM MIAMI I STOPPED AT A SERVICE STATION TO GO TO THE RESTROOM AND WHEN I CAME BACK MY CAR HAD A FIRE COMING FROM THE ENGINE. I HAD TO GET THE FIRE EXTINGUISHER FROM THE GAS STATION, OPENED THE HOOD AND PUT DOWN THE FIRE. THE VEHICLE WAS STATIONARY AND THE ENGINE WAS NOT RUNNING. MY CONCERN WAS NOT JUST MY SAFETY BUT THE FACT THAT I WAS SO CLOSE TO THE GAS STATION. THERE WAS 0 WARNING AND NO ERRATIC BEHAVIOUR FROM THE CAR BEFORE THIS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11164290December 31, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT NO ONE CONTACTED HIM REGARDING PART AVAILABILITY AS INDICATED IN THE RECALL NOTICE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164072December 30, 2018
SERVICE BRAKES
I PROCURED THE VEHICLES 32,000 MILES AS A CPO. IT HAD NEW BRAKE ROTORS ON IT. OVER THE NEXT 75,000 MILES THE BRAKE ROTORS HAD TO BE REPLACED 7 TIMES FOR WARPING AND DANGEROUSLY INCREASING STOPPING DISTANCES. THIS APPARENTLY NOT UNUSUAL FOR THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164142December 30, 2018
FUEL/PROPULSION SYSTEM
CAR WAS BEING DRIVEN ON A BUSY CITY STREET, STOPPED FOR RED LIGHT, WHEN I WENT TO ACCELERATE I HAD TO PUMP THE PEDAL-TO BE SAFE I DECIDED TO TURN ONTO STREET AT INTERSECTION WHERE I WAS STOPPED AT LIGHT, CAR CAME TO A DEAD STOP IN MIDDLE OF STREET. THIS WAS VERY CLOSE TO THE FREEWAY ON RAMP THAT I WAS GOING TO. ANOTHER 1/2 MILE AND HAD I NOT DECIDED TO TURN OFF ON TO THE SIDE STREET THE CAR WOULD HAVE STOPPED IN THE MIDDLE OF A FREEWAY WITH PROBABLE FATALITIES. CAR HAD TO BE TOWED TO REPAIR SHOP. FUEL PUMP IS INSIDE GAS TANK IN THIS MODEL. REPAIR WAS $3373.88. MERCEDES BENZ DEALER HAS PARTS IN STOCK FOR A 2008 MODEL. THIS IS IN ITSELF IS UNUSUAL AND SEEMS LIKE THEY ARE EXPECTING MULTIPLE FAILS. THERE ARE ALSO MULTIPLE REPORTS OF SAME DOING AN ONLINE SEARCH. SHOULD BE RECALLED IN MY OPINION.I HAVE THE REPAIR RECEIPT AND ALL MY PREVIOUS RECORDS FOR MAINTENANCE ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163687December 27, 2018
UNKNOWN OR OTHER
TAKATA RECALL THE HANDLE ON THE SEAT HAVE SILVER SHARP MATERIAL THAT PEELED OFF AND SO SHARP IT CUTS YOUR HAND MY SON FRIEND HAVE ALL CUT OUR HAND MY SON HAD TO GO TO THE EMERGENCY ROOM. THIS SAME MATERIAL IS IN DIFFERENT MODELS OF MERCEDES IT'S IN THE R350 MODEL IT CUTSCENES FRIEND HAND ON THE STIRRING WHEEL. THE CARS WAS STANDING STILL PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163323December 25, 2018
ENGINE
FOOT ON BRAKE TO EFFECT REVERSE AND THE ENGINE ACCELERATED AT HIGH SPEED UNCONTROLLED AND HIT TWO CARS IN REVERSE AND TOTALLY DESTROYED MY CAR.. THE VEHICLE WAS STOPPED IN A PARKING LOT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11163167December 23, 2018
WHEELS
REPEATED FLAT TIRE/TIRE DAMAGE WHILE DRIVING OVER SMALL POTHOLES IN ROAD IN WASHINGTON DC METRO AREA(SMALL ROADS/HIGHWAY). FREQUENTLY 2 TIRES ARE DAMAGED ON THE SAME SIDE. . REQUIRED REPLACEMENT OF NINE TIRES SINCE 2015 WITH FIVE TIRES CHANGED OVER THE LAST 5 MONTHS(SINCE AUGUST 2018).APPARENTLY, LOW PROFILE CONTINENTAL TIRES(245/40R18) USED BY MERCEDES FOR THE E350 ARE KNOWN TO BE A ROAD HAZARD. ON ONE OCCASION, A "BUBBLE" WAS NOTED DURING INSPECTION OF TIRE. I WAS TOLD NO OTHER/MORE DURABLE TIRES CAN BE USED WITH THE E350 MODEL! CLEARLY, THIS TIRE MODEL IS PRONE FOR FREQUENT FAILURE AND MAY PRESENT A ROAD HAZARD FOR DRIVERS AND CAR OCCUPANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162687December 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (PENSKE MERCEDES-BENZ, 2010 E GARVEY AVE, WEST COVINA, CA 91791) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162307December 18, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161495December 15, 2018
SEATS
THE DRIVER SEAT PLASTIC/CHROME HANDLE. IS SEPARATING FROM THE PLASTIC THE CHROME HAS BECOME A SHARP PIECE OF METAL. WHEN I REACHED IN THE CAR IT CAUSED A 2.5 INCH LACERATION ON MY FOREARM, HAD TO HAVE SEVEN STITCHES, ANTIBIOTICS AND A TETANUS SHOT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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