Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11145140November 3, 2018
AIR BAGS
TAMARA RECALL. I LEARNED TODAY THAT MB SENT NOTICES SUPPOSEDLY IN FEBRUARY OF 2018 ABOUT CARS THAT WERE NOW OR EVER HAVE BEEN IN THE STATE OF GEORGIA. MINE WAS SOLD IN ATLANTA. I BOUGHT IT AS A CERTIFIED PREOWNED IN 2014. I HAVE RECEIVED NO NOTICES. I ALSO OWNED A 2011 ML 350 BLUETEC THAT I BOUGHT NEW IN DEC 2010. I HAVE PERIODICALLY RECEIVED NOTICES ON THAT CAR FOR SEVERAL YEARS NOW, BUT STILL NO ACTION EITHER. WHAT IS UP? THEY KNOW WE OWN IT. WE ALWAYS SERVICE IT AT A MB DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145023November 2, 2018
FUEL/PROPULSION SYSTEM
FUEL SMELL WHILE CAR WAS PARKED IN GARAGE. CONDITION GOT WORSE OVER A FEW WEEKS UNTIL FUEL COULD BE SMELLED WHILE DRIVING. TOOK IN FOR REPAIR. FUEL FILTER WAS FOUND TO BE LEAKING ON DRIVERS SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144070October 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) IN 2016; HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER MERCEDES-BENZ OF WEST CHESTER (1260 WILMINGTON PIKE, WEST CHESTER, PA 19382. 484-313-1100) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER INFORMED THE CONTACT TO NOTIFY NHTSA. THE CONTACT WAS CONCERNED THAT HER AIR BAGS MAY INADVERTENTLY DEPLOY AS THE CONTACT WAS MOVING TO MISSISSIPPI. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143788October 29, 2018
STEERING
STEERING COLUMN WOULD NOT LOCK AND HAD A LOT OF PLAY TURNING BACK AND FORTH. WHEN TRYING TO RESTART ON MULTIPLE OCCASIONS NEEDED TO TURN WHEEL BACK AND FORTH UNTIL THE KEY WOULD ENGAGE AND START ENGINE. NO DTC CODES FOR START ISSUE. REPLACED EIS COSTING $1,100 SO CAN ONLY HOPE THIS IS THE ONLY PROBLEM. VEHICLE ONLY HAS 67,600 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143907October 29, 2018
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, HE HEARD A LOUD ABNORMAL NOISE AND THE SUN ROOF HAD EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER AUTOHAUS OF PEORIA MERCEDES-BENZ (2322 W WAN WINKLE WAY, PEORIA, IL 61615, 309-740-0295) WHO DIAGNOSED THE VEHICLE BUT FAILED TO INFORM THE CONTACT OF THE DIAGNOSIS AS THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THEY WOULD CONTACT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *DT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143910October 29, 2018
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL WHEN PAKED (STATIONARY) IN THE GARAGE AT HOME AND NOW CAN ALSO SMELL WHILE DRIVING. CAR HAS 56700 MILES. THIS HAS BEEN GOING ON FOR A MONTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143625October 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ E-350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE MANUFACTURER HAD FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER WAS NOT CONTACTED TO CONFIRM THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142916October 26, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. EACH TIME THE CONTACT FUELED THE VEHICLE, SHE NOTICED AN ODER OF FUEL AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF OXNARD (LOCATED AT 1511 AUTO CENTER DR, OXNARD, CA 93036) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK HAD A LEAK AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142923October 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION OVER THREE YEARS AGO. THE CONTACT SPOKE WITH AN UNKNOWN DEALER SEVERAL TIMES AND WAS INFORMED THAT PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2019. THE CONTACT ALSO SPOKE WITH THE MANUFACTURER WHO CONFIRMED THAT PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142617October 25, 2018
ENGINE, STEERING
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF JACKSON (455 STEED RD, RIDGELAND, MS 39157, (601) 956-4211). IT WAS UP TO THE DEALER AND WARRANTY COMPANY TO DECIDE WHO WOULD REPAIR THE POWER STEERING CONTROL UNIT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V459000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142269October 23, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E63. WHILE THE VEHICLE WAS PARKED OR WHILE DRIVING, A FUEL ODOR WAS PRESENT INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CHANDLER (LOCATED AT 7450 W ORCHID LN, CHANDLER, AZ 85226, (480) 421-4500) WHERE IT WAS DIAGNOSED THAT A CRACK IN THE FUEL SENDING UNIT ON THE FUEL TANK AND THE SENDING UNIT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141767October 22, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. WHILE THE VEHICLE WAS STATIONARY, THE FUEL SYSTEM FAILED. WHEN THE CONTACT FILLED THE FUEL TANK, FUEL ENTERED INTO THE CABIN OF THE VEHICLE. ALSO, THE VEHICLE FAILED TO START AFTER THE FUEL TANK WAS FILLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP FAILED. DICK DYER & ASSOCIATES (5825 TWO NOTCH COLUMBIA RD, SOUTH CAROLINA 29223, (803) 786-8888) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED TSB NUMBER: P-47-10-63. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. *DT UPDATED 12/06/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141796October 22, 2018
AIR BAGS
TAKATA RECALL IN DEC 2017 I WAS NOTIFIED THAT MY AIRBAG INITIATORS REQUIRED REPLACEMENT AND PARTS WOULD BE AVAILABLE BY MARCH 31,2018. ACCORDING TO MERCEDES THEY HAVE NO IDEA AS OF TODAY (10/22/2018) WHEN THE PARTS WILL BE AVAILABLE. I HAVE INTENTIONALLY AVOIDED DRIVING THE VEHICLE FOR ALMOST ONE YEAR BECAUSE OF THE HAZARD THAT EXISTS WITH THE AIRBAG. ( I HAVE DRIVEN THE VEHICLE LESS THAN 1500 MILES SINCE LAST DECEMBER) THIS SITUATION IS UNSATISFACTORY. MY PATIENCE HAS ENDED. OTHER THAN SELLING THE VEHICLE, WHAT ARE MY OPTIONS NOW ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140837October 17, 2018
AIR BAGS
RECALL WAS ISSUED ON FEB 09,2016; MANUFACTURER RECALL NUMBER2018030011; NHTSA RECALL NUMBER16V081 AND THE STATUS IS CURRENTLY: RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. IT HAS BEEN 2 1/2 YEARS AND I AM CONTINUALLY BEING TOLD THAT I HAVE TO DRIVE DAILY IN A CAR THAT HAS A FAULTY AIRBAG WHICH CAN RESULT IN DEATH SHOULD I BE INVOLVED IN AN ACCIDENT. THIS CONTINUED LACK OF CONCERN FOR CONSUMER/PUBLIC SAFETY IS TROUBLING GIVEN THAT THE NHTSA IS CHARGED WITH OVERSEEING HIGHWAY AND TRAFFIC SAFETY FOR THE UNITED STATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140621October 16, 2018
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
IN STOP AND GO TRAFFIC APPROACHING AN INTERSECTION ON A WET ROAD, THE CAN BUS FAILED, DISABLING ALL OR NEARLY ALL SAFETY SYSTEMS. AT THE TIME, NUMEROUS WARNING MESSAGES AND LIGHTS APPEARED ON THE DASH FOR SRS, ABS, SEATBELT PRETENSIONER, ETC. THE ENGINE WOULD NOT TURN OFF USING THE START-STOP BUTTON, AND THE VEHICLE WOULD NOT SHIFT OUT OF DRIVE. ACCORDING THE DEALER SERVICE CENTER, A REAR BLIND SPOT RADAR SENSOR IS CORRODED, AND CAUSED A SHORT IN THE CAN BUS. THIS EXACT FAILURE HAS OCCURRED WITH AT LEAST ONE OTHER VEHICLE, DOCUMENTED HERE: HTTPS://WWW.BENZWORLD.ORG/FORUMS/W212-E-CLASS/2911098-LANE-ASSIST-RADAR-SENSOR-FAILURE-CAUSES.HTML IT APPEARS THAT WHILE CORRODED RADAR SENSORS ARE FAIRLY COMMON, WATER FROM THE ROAD CAN SOMETIMES CAUSE THE SENSOR TO SHORT THE ENTIRE CAN BUS. I CAN PROVIDE THE EXTENDED PRINTOUT OF STORED CAN FAILURE MESSAGES IF NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139670October 11, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E250. WHILE DRIVING 50 MPH, THE BRAKES FAILED TO OPERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE COASTED UNTIL IT CAME TO A COMPLETE STOP. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CARLTON MOTORCARS INC. (2446 LAURENS RD, GREENVILLE, SC 29607, (864) 213-8000) WHERE IT WAS DIAGNOSED THAT THE SENSOTRONIC BRAKE CONTROL SYSTEM NEEDED TO BE REPROGRAMMED, WHICH WAS NOT THE ORIGINAL MERCEDES-BENZ PART. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139527October 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF BONITA SPRINGS, 14610 TAMIAMI TRAIL N, NAPLES, FL 34110, (239)-206-4291) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE AND STATED THAT THERE WAS NO TIMEFRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139234October 9, 2018
AIR BAGS
TAKATA RECALL RECEIVED RECALL NOTICE QUITE AWHILE AGO AND IT IS STILL PENDING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138826October 6, 2018
POWER TRAIN
THE ENGINE DIES SUDDENLY WHILE DRIVING. CAUSE UNKNOWN. CAR WILL RESTART WITHOUT TROUBLE, BUT THE SUDDENNESS OF THE PROBLEM IS REALLY STARTLING AND COULD BE VERY DANGEROUS ON THE FREEWAY OR ON A WINDING ROAD AT SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133569October 5, 2018
FUEL/PROPULSION SYSTEM
WHEN FILLING THE TANK, THERE IS AN UNUSUAL SMELL OF GAS THROUGHT THE VEHICLE. WHICH I ATTRIBUTED TO GAS BEING ON MY HAND SINCE I LIVE IN A STATE WHERE MOST GAS STATION ARE SELF SERVICE. LAST WEEK WHILE DRIVING, MY CAR SUDDENLY SHUT OFF WHILE SITTING AT A TRAFFIC LIGHT. AFTER VEHICLE WAS DIAGNOSED TO BE A FAULT FUEL PUMP, I STARTED LOOKING ON LINE AND FOUND THAT THIS IS A PERSISTENT PROBLEM WITH VEHICLE OF THE SAME MAKE MODEL AND YEAR, BUT NOT THE VEHICLE ID NUMBER. THE MANUFACTURER DID EXTEND WARRANTY ON SOME VEHICLES, BUT NOT TP ALL THAT HAVE THE SAME ISSUES. I DO NOT SEE HOW ALL VEHICLES COULD EXHIBIT THE SAME PROBLEM, BUT NOT RECEIVED THE SAME COVERAGE. ALTHOUGH MY VEHICLE WAS DESIGNED FOR THE STRICT EMISSION STANDARD THEY HAVE IN CALIFORNIA, I STILL BELIEVE THEY USE THE SAME GAS TANK ON THE SAME MODEL YEAR. TO REPAIR MY VEHICLE, IT WOULD COST OVER 3000 DOLLARS DUE TO THE FUEL TANK AND FUEL PUMP ARE ONE COMPLETE UNIT. WHILE THIS MAY SEEM IRRELEVANT TO SOME, I STARTED ENVISIONING GETTING HIT IN THE REAR OR SOME ONE SMOKING IN OR NEAR MY CAR THAT COULD RESULT IN A MASSIVE FIREBALL OF DESTRUCTION. PLEASE ADDRESS THIS SITUATION BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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