Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11182503February 26, 2019
AIR BAGS
"TAKATA RECALL" MERCEDES-BENZ HAS CONSISTENTLY BEEN PUSHING BACK THE REPAIR DATE FOR MY VEHICLE. THE INITIAL REPAIR DATE WAS AUGUST 2018, WHICH THEN A LETTER RECEIVED NOTING IT WOULD BE REMEDIED IN DECEMBER. WHEN DECEMBER ARRIVED, MY LOCAL DEALER NOTED THAT MY VIN SHOWS THAT THERE IS NO LONGER AN EXPECTED REPAIR DATE. I CONTACTED MERCEDES-BENZ DIRECTLY AND THEY JUST NOTED THAT THERE IS NO REMEDY EXPECTED ANYTIME SOON. THE COMPANY HAS ALSO REFUSED TO PROVIDE A VEHICLE IN THE MEANTIME WHILE A REMEDY IS BEING FOUND. PERSONALLY, THE TAKATA AIRBAG ISSUE IS WORRISOME TO MYSELF AND MY FAMILY AND THE FACT THAT MERCEDES-BENZ DOES NOT FEEL ANY SYMPATHY AND WILL NOT PROVIDE ANOTHER VEHICLE DUE TO THE MAJOR SAFETY CONCERNS IS SIMPLY UNPROFESSIONAL. MANY OTHER AUTOMAKERS IS PROVIDING VEHICLES TO THEIR CLIENTS, AND MERCEDES-BENZ SHOULD BE DOING THE SAME. THEY MUST REALIZE THEY PEOPLE DO TRAVEL TO AREAS THEY DO EXPERIENCE HIGH CORROSION RATES AND THEREFORE, THEY ARE MORE LIKELY TO BE AFFECTED THAN THE AVERAGE VEHICLE. MERCEDES-BENZ SHOULD REALLY RETHINK THEIR STANCE ON THESE RECALLS FOR THEIR CLIENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182560February 26, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUN MOTOR CARS., INC (6677 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-3333) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182563February 26, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E400A. THE CONTACT RECEIVED AN UNKNOWN RECALL REGARDING THE AIR BAGS. THE CONTACT RECEIVED THE RECALL NOTICE IN FEBRUARY OF 2019. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE AIR BAGS WERE NOT AVAILABLE AND MAY NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175592February 25, 2019
AIR BAGS
2011 MERCEDES BENZ. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181619February 21, 2019
FUEL/PROPULSION SYSTEM
CAR SMELLS OF GASOLINE INSIDE AND OUT. CAUSING HEADACHES, FEARING FIRE OR EXPLOSIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181694February 21, 2019
AIR BAGS
TAKATA RECALL- MY RECALL FOR AN IMPORTANT AIRBAG SAFETY HAS BEEN RECALLED LAST FEB 2018. IT'S NOW FEB 2019, 1 YEAR LATER AND THERE IS NO REMEDY. IM VERY CONCERNED ABOUT THE SAFETY OF DRIVING MY CAR WITH A DEFECTIVE AIRBAG. I PAY FOR THE QUALITY OF A BENZ CAR, SO TO STILL HAVE MY AIRBAG RECALL PENDING IS VERY DIS-HEARTENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181281February 20, 2019
STEERING
TOTAL STEERING FAILURE. THE STEERING LOCKED UP SOLID, AND TRYING TO TURN THE STEERING WHEEL WAS MET WITH A HAMMERING NOISE FROM UNDER THE FRONT OF THE CAR. FORTUNATELY, THIS OCCURRED IN OUR DRIVEWAY - HAD IT HAPPENED ON THE HIGHWAY THERE WOULD DEFINITELY BEEN AN ACCIDENT. WE TOOK THE CAR TO OUR LOCAL REPAIR SHOP (THE MERCEDES DEALER IS A 1-1/2 HOUR DRIVE FROM WHERE WE LIVE) AND THEY DETERMINED THAT THE ALUMINUM BOLTS HOLDING THE ELECTRIC DRIVE MOTOR TO THE STEERING RACK HAD CORRODED THROUGH AND MOTOR HAD FALLEN OFF. I FOUND THAT THERE IS A RECALL FOR THIS PROBLEM IN CANADA, BUT OUR DEALER (BURLINGTON VERMONT) SAID THERE IS NO RECALL IN THE U.S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181086February 19, 2019
FUEL/PROPULSION SYSTEM
FUEL HAS BEEN POOLING ON THE TOP OF THE FUEL PUMP NEAR SENDING, FOR MONTHS I WOULD SMELL GAS AFTER FILLING UP OR EVEN AT ABOUT 3/4 OF A TANK. ASSUMING I HAD PUT IN TOO MUCH; INSIDE FUEL FILLER COVER IT WARNS NOT TO TOP OFF TANK. SOMETHING I DIDN'T SEE UNTIL AFTER THE SMELL OF FUMES. UNDER MB'S PZEV WARRANTY IT STATES THAT IF THIS IS A PART THAT COULD BECOME DEFECTIVE AND HAS GIVEN OWNERS 15 YEARS/150,000 WHICHEVER COMES FIRST TO FILE A WARRANTY CLAIM AND HAVE IT REPAIRED OR REPLACED AT NO COST TO THE OWNER. MY VEHICLE HAS BEEN OUT COMMISSION FOR ALMOST 2 MONTHS BECAUSE THEY SIMPLY BELIEVE THAT I HAVE NOT MAINTAIN SERVICE OF MY VEHICLE, ACCORDING TO A COMMENT MADE BY ONE OF THEIR CUSTOMER SERVICE REPRESENTATIVES ( CALLS ARE RECORDED, DEBBIE WAS THE AGENT'S NAME AND CALL WAS MADE APPROXIMATELY AROUND 10:15 AM ON TUESDAY 2/19/2019. THE DIAGNOSTIC EVALUATION PERFORMED AT PARK PLACE MOTORS CO. IN ARLINGTON TX, DETERMINED THAT IT WAS MY FUEL PUMP AND NOT THE SENDING UNIT, STATED IN THEIR WARRANTY ALL FUEL SYSTEM COMPONENTS ARE INCLUDED PROVIDED THE VEHICLE IS WITHIN THE WARRANTY COVERAGE PERIOD. MY VEHICLE HAS 142,164 MILES AND IS JUST SHY OF 11 YEARS OLD. AFTER VIEWING AND RECEIVING REPORTS OF OTHER OWNERS WHO HAVE HAD SIMILAR ISSUES HAVE THEIR VEHICLES FIXED, AGAIN I BELIEVE THIS TO BE DISCRIMINATORY ON THE PART OF THE DEALERSHIP AND MBUSA AND ASK THAT CONTACT BE MADE TO EITHER OR BOTH TO CLARIFY WHY MY VEHICLE DOES NOT FALL WITHIN THE GUIDELINES OF THEIR WRITTEN WARRANTY COVERAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181112February 19, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF CALABASAS (24181 CALABASAS RD, CALABASAS, CA 91302) CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181206February 19, 2019
SEATS
DRIVER HEATED SEAT BURST INTO A FIRE WITH HEAT SEAT WARMER ON
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11180708February 18, 2019
ENGINE
ENGINE. PROBLEM STARTED IN MARCH 2017. 2012 E350 CONV MADE A LOUD GRINDING METAL ON METAL NOISE ON COLD START, BUT WOULD FADE OUT IN A FEW SECONDS. BROUGHT CAR TO DEALER, WHO SAID MECHANICS COULD NOT DUPLICATE PROBLEM. BROUGHT CAR HOME AND CAR CONTINUED TO MAKE GRINDING NOISE. TOOK VIDEO OF NOISE ON COLD START SO I COULD SHOW MY SERVICE ADVISOR. MERCEDES SAID TO REPLACE ENGINE TENSIONERS, TOTAL COST OF REPAIR 1900.00. BROUGHT CAR HOME. CAR CONTINUES TO MAKE GRINDING SOUND ON COLD START. BROUGHT CAR BACK. MECHANICS SUGGESTED CHANGING THE OIL PUMP, TOTAL COST 570.00. BROUGHT CAR HOME, AND CAR CONTINUED TO MAKE GRINDING NOISE ON COLD START. BROUGHT CAR BACK TO DEALER FOR THE THIRD TIME, WHO THEN CALLED MERCEDES FOR ADVICE. SERVICE ADVISOR SAID MERCEDES THINKS THAT THE CAR HAS A CAMSHAFT PROBLEM AND THE COST OF PARTS ALONE WOULD BE OVER 5000.00. MY CAR WAS IN THE SHOP FOR OVER 2 MONTHS AND THERE WAS STILL NO DEFINITIVE ANSWER AS TO WHAT WAS CAUSING THE GRINDING METAL ON METAL NOISE. THIS IS ABSURD AS I HAVE HAD MY CAR SERVICED REGULARLY AND IT IS GARAGED IN GREAT CONDITION. THIS IS OBVIOUSLY AN ENGINEERING/MECHANICAL DEFECT AND SHOULD BE CONSIDERED A LEMON SINCE MERCEDES HAS NOT BEEN ABLE TO FIX OR DIAGNOSE THE PROBLEM IN A TIMELY MANNER. AS OF TODAY, FEB 17, 2019, MY CAR IS STILL MAKING A GRINDING METAL ON METAL NOISE ON BOTH COLD AND WARM START. JUST WONDERING IF ONE DAY MY ENGINE WILL SUDDENLY BLOW UP ON COLD START...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180626February 17, 2019
AIR BAGS
TAKATA RECALL. I WAS ISSUED A TAKATA RECALL FOR DEFECTIVE AIRBAGS DECEMBER 2017 STATING THAT "THE DEFECT IN YOUR DRIVER, PASSENGER, OR BOTH DRIVER AND PASSENGER FRONTAL AIRBAG INFLATORS MAY CAUSE THE AIRBAG TO EXPLODE DURING AIRBAG DEPLOYMENT AND COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH." THE RECALL NOTICE STATES THAT REPLACEMENT PARTS ARE EXPECTED TO BE AVAILABLE BY DECEMBER 31, 2018. AS OF TODAY FEBRUARY 17, 2018, OVER 1 YEAR LATER, THE NHTSA WEBSITE SAYS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE." THIS IS COMPLETELY UNACCEPTABLE. I BOUGHT A MERCEDES WITH THE IMPRESSION THAT MERCEDES STANDS BEHIND ITS HIGH SAFETY RATING AND CRASH TEST RATING. IF THE AIRBAG CAUSES SERIOUS INJURY OR DEATH UPON DEPLOYMENT IN A CRASH, THEN THE HIGH SAFETY RATING IS IRRELEVANT. I HAVE BEEN DRIVING THIS CAR AROUND FOR MORE THAN 1 YEAR RISKING POSSIBLE INJURY OR DEATH BECAUSE THIS MATTER HAS NOT BEEN RESOLVED YET. THERE NEEDS TO BE SOME RECOURSE. MERCEDES SHOULD STAND BEHIND ITS PRODUCTS AND COMPENSATE ITS LOYAL CLIENTS IF IT CANNOT RESOLVE THIS ISSUE WITHIN A TIMELY MANNER. IN MY OPINION, OVER 1 YEAR AND COUNTING IS NOT CONSIDERED A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180310February 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF DELRAY AT 561-291-6095 (LOCATED AT 1001 LINTON BLVD, DELRAY BEACH, FL 33444) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180392February 15, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE VEHICLE NEEDED A NEW FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 139,462.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180401February 15, 2019
FUEL/PROPULSION SYSTEM
GAS LEAK AND SMELL FROM THE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179791February 13, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEST HERR FORD OF ROCHESTER (4545 W RIDGE RD, ROCHESTER, NY 14626, (585) 352-1200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179833February 13, 2019
AIR BAGS
PURSUANT TO LAW 49 U.S.C. CHAPTER 301, I AM SUBMITTING A COMPLAINT THAT NHTSA RECALL #17V627 IS NOT BEING REMEDIED WITHIN A REASONABLE AMOUNT OF TIME BY MY MERCEDES-BENZ DEALER. I HAVE CALLED SEVERAL TIMES SINCE THE NOVEMBER 2017 RECALL WAS ISSUED AND AS OF TODAY (02.13.2019) THEY STILL DO NOT HAVE THE PART NOR DO THEY HAVE ANY ESTIMATED TIMELINE OF WHEN THEY WILL HAVE THE PART. I AM JUST TOLD TO CALL BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179864February 13, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179905February 13, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E550A. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION FOR THE (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN JOSE (3000 E CAPITOL EXPY, SAN JOSE, CA 95148, (408) 214-3009) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179906February 13, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E550C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OKLAHOMA CITY (14240 BROADWAY EXTENSION HWY, EDMOND, OK 73013, (405) 236-1224) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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