Mazda CX-7 Complaints

1,134 consumer complaints on file.

#11010193July 24, 2017
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. WHILE DRIVING AT LEAST 35 MPH, A LOUD NOISE WAS HEARD COMING FROM THE STEERING COLUMN AND THE VEHICLE DROVE ROUGHLY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO LEE PARTYKA CHEVROLET MAZDA ISUZU (200 SKIFF ST, HAMDEN, CT 06518 (203) 288-7761) FOR DIAGNOSTIC TESTING, BUT WAS INFORMED THAT THE ISSUE WAS NOT RELATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED BY THE DEALER TO WAIT FOR A SECOND NOTICE WHEN THE RECALL REMEDY PARTS BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT RECALL REMEDY PARTS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010290July 24, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V593000(SUSPENSION) WAS RECEIVED IN AUGUST OF 2016. AFTER CONTACTING THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010060July 22, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I NOTICED TAILIGHTS LOOKED FUNNY, SO I REMOVED THEM TO INSPECT THEM. TO MY SURPRISE THERE WERE MELTED HOLES IN THE TAILLIGHT, AND BURN/CHARRED MARKS ON 2 OF THE LIGHT RECEPTACLES. ALSO HAVING PROBLEMS WITH FRONT HEAD LIGHT BURNING OUT. THIS APPEARS TO BE A MAJOR DEFECT WITH THIS MODEL, EVERY OWNER I HAVE SPOKE WITH HAS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006800July 21, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
TAKATA RECALLS I WAS JUST INFORMED THAT THE RECALL FIX I HAD INSTALLED WAS A TEMPORARY FIX THAT NHTSA AGREED TO ALLOW MAZDA TO PERFORM ON THE VEHICLES, UNTIL THE PERMANENT FIX IS AVAILABLE SOMETIME THE SUMMER OF 2017. WHY WOULD YOU ALLOW A TEMPORARY FIX FOR A SAFETY ITEM SUCH AS AN AIRBAG ? WHEN THE PREVIOUS AIR BAG CONTAINED A CANISTER THAT WOULD EXPLODE WITH SHRAPNEL ?? THIS IS NOT MORALLY OR ETHICALLY A GOOD DECISION TO ENDANGER ANYONE'S LIFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006639July 20, 2017
AIR BAGS, SUSPENSION
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE LOCAL DEALER (SPREEN MAZDA, 25140 REDLANDS BLVD, LOMA LINDA, CA 92354) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006116July 18, 2017
AIR BAGS, SUSPENSION
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V012000 AND 16V593000 (AIR BAGS AND SUSPENSION). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (MAZDA OF POUGHKEEPSIE LOCATED AT 2309 SOUTH RD, POUGHKEEPSIE, NY 12601; (845) 462-1400) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/11/17 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005860July 17, 2017
UNKNOWN OR OTHER
SO MY A.C. DECIDES TO GO OUT THE OTHER DAY WHILE ON THE WAY TO CLASS (ON THE INTERSTATE ) AND I START TO SMELL SOMETHING BURNING, THEN TO MAKE MATTERS WORSE SMOKE STARTS COMING FROM THE VENTS!! I IMMEDIATELY PULL OVER AND HAD TO GET IT TOWED ! TOOK IT TO REPAIR SHOP TO BE LOOKED AT AND LEARNED THAT THIS IS A CONSTANT PROBLEM WITH THESE VEHICLES! APPARENTLY THIS IS WELL KNOWN AND THERE IS SOME SORT OF MALFUNCTION AND PEOPLE ARE PAYING THE PRICE BIG TIME FOR IT. I DO NOT THINK THIS IS RIGHT. I GOT THIS VEHICLE A MONTH AGO TO GET ME TO SCHOOL AND TO GET ME AND MY 3 YEAR OLD AROUND. I DO NOT HAVE 2K LAYING AROUND TO GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001050July 13, 2017
UNKNOWN OR OTHER
2011 MAZDA CX-7. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP WITH REPAIRS AND RENTAL VEHICLE SERVICE. *LD THE CONSUMER STATED THE ONLY VEHICLE THE DEALERSHIP OFFERED WAS A TRUCK. THE CONSUMER IS HANDICAPPED AND IT WAS DIFFICULT TO ENTER AND EXIT THE VEHICLE. UPDATED 07/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005194July 13, 2017
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I LOST POWER TO MY 2010 MAZDA CX7 WHILE GOING 60 MP DOWNHILL IN A MOUNTAIN PASS. MY CAR WENT FROM 60 MP TO 40 MP IN ABOUT 30 SECONDS. I IMMEDIATELY PULLED OVER AS BLACK SMOKE POURED OUT OF MY TAIL PIPE AND HAD THE CAR TOWED. MY MECHANIC SAID THE TURBO WAS BLOWN, WHICH CAUSE THE CAR'S OIL TO COMPLETELY BURN UP, CAUSING DAMAGE TO THE TIMING CHAIN AND ENGINE. ALL OF THE OIL WAS GONE IN A MATTER OF A FEW MILES. THE CAR HAD BEEN UP TO DATE ON ALL MAINTENANCE. A NEW TURBO AND ENGINE WAS NEEDED ON A CAR THAT HAD 74,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004857July 12, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED ON SEVERAL OCCASIONS AT 800-222-5500, BUT THERE WERE NO ANSWER. THE CONTACT STATED THERE WAS A RECORDING WITHOUT THE OPTION TO LEAVE A VOICE MESSAGE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004862July 12, 2017
AIR BAGS, SUSPENSION
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/01/17*LJ *JS THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004899July 12, 2017
ENGINE
BOUGHT MY MAZDA CX-7 2007 BRAND NEW. AC BROKE, ARM JOINT HAS BE CHANGE, BOTH ROLLER CHANGED MORE THEN TWO TIMES. ENGINE IS MAKING NOISE. DEALER TOLD US THAT IT'S THE TIMING CHAIN WHICH IS THE ENGINE NOW. I CALLED MAZDA FOR AN ENGINE AND IT'S ABOUT $6,291 FOR JUST THE ENGINE NOT EVEN INCLUDED THE LABOR. HAD A VERY BAD EXPLERIENCE WITH MAZDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004920July 12, 2017
SUSPENSION
I RECEIVED A NOTICE ON OCTOBER, 2016 THAT THERE MIGHT EXIST A DEFECT TO MY MAZDA CX-7 2011 MODEL WITH THE FRONT SUSPENSION LOWER ARM BALL JOINT FITTING DURING DRIVING. I HAVE NOT RECEIVED A NOTICE TO HAVE A REPAIR DONE. I FEEL THAT IT MAY BE UNSAFE TO DRIVE Y CAR. WHY IS MAZDA CORPORATION ALLOWED TO TAKE SO LONG IN ADDRESSING THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004741July 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V-356 000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER NORTHTOWNE MAZDA LOCATED AT 5900 N OAK TRFY KANSAS CITY MO 64118, PHONE NUMBER: 819-468-2283, INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE # 166144193 BUT WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004629July 11, 2017
AIR BAGS, STEERING
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) FOR THE FRONTAL PASSENGER INFLATOR AND 16V593000 (STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN JULY AND OCTOBER OF 2016. THE CONTACTED STATED THAT BOTH DEALERS (HAMILTON MAZDA 2201 NJ-33, HAMILTON TOWNSHIP, NJ, 08690, 609-587-7600 AND OPEN ROAD MAZDA OF EAST BRUNSWICK 352 NJ-18, EAST BRUNSWICK, NJ 08816) STATED THAT PARTS WERE UNAVAILABLE, AND THAT THE CONTACT WOULD HAVE TO WAIT WHEN THE INTERIM LETTER WAS ISSUED. DUE TO THE EXTENDED WAIT TIMES ON THE TELEPHONE, THE CONTACT WAS NOT ABLE TO NOTIFY THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004013July 10, 2017
AIR BAGS, SUSPENSION
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE CONTACT SPOKE TO THOMPSON MAZDA (900 MERRITT BLVD, DUNDALK, MD 21222) WHO STATED THAT PARTS WERE NOT AVAILABLE AND THEY WERE WAITING ON THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003851July 9, 2017
STEERING
MAZDA RECALL #: 9716H (NHTSA RECALL #: 16V-593) THIS RECALL IS DATED 8/10/16. FROM MAZDA'S RECALL NOTICE, "THE BALL JOINT AND LOWER CONTROL ARM MAY SEPARATE, CAUSING A LOSS OF STEERING CONTROL AND INCREASING THE RISK OF A CRASH." SO ALMOST A YEAR AND NOTHING....RECALL STILL "REMEDY NOT AVAILABLE"????? WHAT ARE THEY WAITING ON? SEEMS EXTREMELY IRRESPONSIBLE/GREEDY (DO NOT WANT TO INCUR THE COST)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003328July 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003487July 6, 2017
AIR BAGS, SUSPENSION
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT SPOKE TO SANTA FE MAZDA/VOLVO (2704 CERRILLOS RD, SANTA FE, NM 87507) WHO STATED THAT THEY HAD NOT RECEIVED ANY PARTS AND WOULD ORDER THE PARTS WHEN THE RECALL BECAME "OPEN" IN THEIR SYSTEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003515July 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ON THE 4TH OF JULY MY FAMILY AND I WERE DRIVING TO WESTCHESTER FROM MANHATTAN. WE HAD A FULL TANK OF GAS, RECENT OIL CHANGE AND NEW CAR BATTERY. THE CAR IS ALWAYS MAINTAINED AND IT HAS NEVER GIVEN US ANY TROUBLE. DURING OUR DRIVE WE NOTICED SOMETHING WAS WRONG. THE THE CAR STARTED TO FEEL HOT, BUT WE WEREN'T TOO SURE IF IT'S JUST HOT OUT OR IF THERE WAS SOMETHING WRONG, BECAUSE THE AC WAS ON. WE PULLED OVER AND TURNED THE CAR OFF. WE CHECKED THE COOLANT AND SAW THAT WE HAD OIL. WE OPENED THE TRUNK, FELT AROUND TO SEE IF IT WAS HOT AND TO SEE IF WE SMELL ANYTHING. IT SEEMED FINE. AS SOON AS WE DROVE OFF, NOT 2 MINUTES IN, WHEN DRIVER SAID THE GAS PETAL FELT WEIRD, IT DROPPED FROM 50 TO 30 TO 20MPH AND WE HEARD A LIGHT DRILLING NOISE. AS SOON AS WE STEPPED OUT OF THE CAR, IT WAS IN FLAMES. OUR FAMILY COULD HAVE DIED. HTTPS://WWW.FACEBOOK.COM/VALHALLAFD/POSTS/1548408978544577
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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