Kia Sorento Complaints

10,397 consumer complaints on file.

#10202794September 12, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO SPUTTER AND HESITATE AND THEN IT COMPLETELY SHUT OFF. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO THE DEALER. THE DEALER STATED THAT THE COOLANT COMPARTMENT HAD A LEAK AND WAS DRIPPING COOLANT INTO THE ENGINE COMPARTMENT, WHICH CAUSED IT TO HESITATE. SHE CALLED THE KIA CORPORATE OFFICE AND WAS INFORMED THAT HER VEHICLE WAS OUT OF WARRANTY AND THE REPAIR WOULD NOT BE FREE. THE CURRENT AND FAILURE MILEAGES WERE 60,537.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202463September 11, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ENGINE AND ENGINE COOLING:ENGINE
I HAD BACK FIRING AND THE POSSIBILITY OF STALLING. OF COURSE I DID REPORT THIS TO LAWLEYS, BUT THEIR RESPONSE WAS, WELL WE CAN'T FIND THE PROBLEM, SO WHEN THE CHECK ENGINE LIGHT COMES ON, THEN BRING IT BACK. I HAD TRAVELED TO EL PASO, TX. AND WHEN I WAS READY TO COME HOME, I STARTED THIS VEHICLE AND IT HAD A VERY LOUD CLICKING NOISE. I HAD NO OIL IN THE CAR AND THERE WAS NO WARNING. AS FAR AS THE VERIFICATION OF OIL CHANGES, I HAD SOME, BUT I DIDN'T HAVE A RECENT ONE BECAUSE IT WAS NOT TIME TO CHANGE THE OIL UNTIL I GOT BACK HOME, BUT THEY DID NOT CARE. WELL, THE SECOND TIME THAT I HAD A PROBLEM I WAS IN WILLCOX, AZ. IT'S ABOUT 50 MILES OUTSIDE OF SIERRA VISTA. WHEN I GOT OUT THERE THE CHECK ENGINE LIGHT CAME ON, AND IF YOU READ YOUR MANUAL, THEN YOU KNOW NOT TO DRIVE THE KIA WITH THE CHECK ENGINE LIGHT ON. THEY SAID TO DRIVE IT HOME. THIS WAS ON A SATURDAY. I HAD TO WAIT UNTIL MONDAY TO BRING IT INTO THE SHOP. COME TO FIND OUT, THERE WAS A VERY BIG PROBLEM WITH THE ENGINE. THE LACK OF POWER, THE BACKFIRING OF THE ENGINE, IT ALL CAME FROM A CYLINDER MISFIRE. THERE WERE DENTS IN THE PISTON TOP, CYLINDER WALL WAS DAMAGED, AND VALVE DAMAGE, TO INCLUDE METAL SHAVINGS IN THE CYLINDER. IT IS STATED IN MY REPORT THAT THERE WERE CONCERNS ABOUT THIS PROBLEM BEING IN THE INTAKE MANIFOLD WITH OTHER VEHICLES. THIS CAUSED THE DAMAGED AREAS THAT I RECENTLY MENTIONED. THIS OF COURSE CAUSED PROBLEMS WITH THE PERFORMANCE OF THE ENGINE. IF YOU ARE HAVING THE SAME PROBLEMS WITH YOUR KIA AND YOUR DEALERSHIP TELLS YOU THEY CAN?T FIND THE PROBLEM, THEN MENTION THE CONCERNS ABOUT THE INTAKE MANIFOLD. EVERY DEALERSHIP KNOWS THAT THESE VEHICLES ARE BADLY MADE AND THEY WILL FIND ANY REASON TO NOT HAVE TO PAY TO FIX YOUR VEHICLE. MAKE SURE YOU HAVE YOUR RECEIPTS OR THEY WILL NOT BE WILLING TO HELP YOU AT ALL. AFTER MY DEALERSHIP DIAGNOSED IT, THEY SAID THAT BECAUSE I WAS MISSING AN OIL CHANGE, I WOULD HAVE TO PAY $350 (FOR THE FLUIDS NEEDED) AND THAT THEY WOULD REPLACE THE ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202218September 7, 2007
STEERING:RACK AND PINION, STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 15 MPH, THE STEERING WHEEL FAILED TO TURN TO THE RIGHT AND THE VEHICLE CRASHED INTO A POLE. THE FENDER WAS BADLY DAMAGED AND THE VEHICLE WAS TOWED TO THE LOCAL DEALER. THE DEALER STATED THAT THE VEHICLE NEEDED A NEW RACK AND PINION, TIE ROD, UPPER AND LOWER BALL JOINT ASSEMBLY, STEERING KNUCKLE, AND A PASSENGER SIDE FRONT WHEEL. THE CURRENT AND FAILURE MILEAGES WERE 38,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10202108September 6, 2007
TIRES
DRY ROT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201724September 3, 2007
AIR BAGS:FRONTAL, EQUIPMENT
OUR 2007 KIA SORENTO HAS A PROBLEM WITH THE PASSENGER AIR BAG SYSTEM. THIS IS MY WIFE'S CAR AND I RIDE AS A PASSENGER. WHEN I RIDE 75% OF THE TIME THE AIR BAG LIGHT WILL NOT GO OFF, THIS TELLS US THAT THE PASSENGER AIRBAG SYSTEM IS NOT ON. WE HAVE NOTICED MANY THINGS THAT WILL CORRECT THIS AND ALSO MAKE IT HAPPEN. ONE THING IS IT NORMALLY HAPPENS AFTER THE CAR HAS BEEN LEFT OFF FOR AWHILE. THE AIR BAG LIGHT MAY GO OFF ARE YOU START THE CAR BUT WHEN YOU SHIFT IT INTO GEAR IT POPS ON. YOU CAN ALSO GET IT TO COME ON SOMETIMES WHEN YOU REMOVE YOUR SEAT BELT. YOU CAN SOMETIMES CORRECT THE PROBLEMS BY SHUTTING OFF AND RESARTING THE CAR. NOW THIS IS A VERY ANNOYING PROBLEM AND A ERRATIC ISSUE. BEING A AUTOMOTIVE TECH AND A ELECTRONIC TECH I CAN SEE HOW THE KIA DEALER WILL NOT BE ABLE TO HELP WITH OUT SEEING THE PROBLEM. THE KIA DEALER HERE IS REALLY NO HELP AS WHEN WE TOOK IT IN THE SERVICE MANAGER SAID "SHOW ME THE PROBLEM" BUT OF COURSE WE COULD NOT REPRODUCE IT AT THAT TIME. WE HAVE SINCE HAD THE CAR FOR A FEW MONTHS AND HAVE TAKEN NOTICE OF HOW THE PROBLEM IS SHOWING UP. WE HAVE NOT TAKEN IT IN AS WE HAVE LOST CONFIDENCE IN THE KIA TECHNICAL STAFF AS TO THERE CAPABILITIES OF REPAIR. I SHOULD SAY WE FIRST BOUGHT A 06 SORENTO AND HAD IT IN THE DEALERSHIP FOR 5 WEEKS OUT OF THE 7 WEEKS, WE OWNED IT AND TRADED IT IN FOR THE 07 TRYING TO GIVE KIA A CHANCE TO REDEEM FOR ALL THE PROBLEMS BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201333August 31, 2007
ENGINE AND ENGINE COOLING
COOLANT SPILLING FROM THE RESERVOIR (WHICH WAS REPLACED IN DECEMBER 2006, THE PART WAS ON NATIONAL BACK ORDER. I WAITED 5 WEEKS FOR THE PART TO ARRIVE). THE CAR STALLED SEVERAL TIMES AND STEAM CAME FROM THE RIGHT SIDE OF THE HOOD. TODAY IS 8/31/07, SIMILAR INCIDENT HAPPENED WITH THE CAR. THE DEALER SAID THAT THE HOSE FROM THE COOLANT RESERVOIR WAS CRACKED. I ASKED SINCE THE PART WAS RELATED TO THE RESERVOIR WHY DID I HAVE TO PAY ADDITIONAL FOR THE HOSE REPAIR ($193.30). THE DEALER SAID THE HOSE WAS A SEPARATE PART. I DON'T UNDERSTAND WHY KIA DOESN'T RECALL THE RESERVOIR AND ANY ASSOCIATED PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201251August 30, 2007
EXTERIOR LIGHTING:HEADLIGHTS
BOTH HEADLIGHTS (LOW BEAM) WERE OUT. TOOK THE VEHICLE TO THE DEALERSHIP AND HAD TO PAY $98.15 TO GET THEM REPLACED. THE DEALERSHIP SAID THE WARRANTY IS GOOD FOR 12 MONTHS OR 12,000 MILES. A COUPLE OF MONTHS BACK I ALSO HAD BOTH TAIL LIGHTS GO OUT AND HAD TO PAY FOR THEM AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201034August 28, 2007
POWER TRAIN:MANUAL TRANSMISSION
MY FIANCE' AND I HAVE RECENTLY STARTED EXPERIENCING SOME ISSUES WITH OUR 2005 MANUAL TRANSMISSION. FOR SOME REASON, FROM A STOP, THE CAR WILL NOT MOVE FORWARD ONCE IT IS ON GEAR. IT JUST WON'T MOVE. I CAN TAKE IT IN AND OUT OF GEAR AND IT STILL WON'T MOVE. I CAN TRY IT IN FIRST OR SECOND AND STILL NOTHING. THE WORK AROUND WE FIGURED OUT IS TO PUT IT IN REVERSE AND MAYBE MOVE IT BACKWARDS JUST A LITTLE BIT AND WE ARE THEN ABLE TO PUT THE CAR IN FIRST AND MOVE FORWARD LIKE NORMAL. IT HAS ACTUALLY HAPPENED TO HER THREE TIMES IN THE PAST WEEK, ONCE LAST WEEK AND TWICE TODAY. I WAS ABLE TO GET TO THE CAR LAST WEEK THE FIRST TIME IT HAPPENED AND SAW THE ISSUE FIRST HAND. I AM GOING TO KIA ABOUT THIS, BUT I WAS WONDERING IF ANYONE ELSE HAS HAD THIS ISSUE OR EXPERIENCED THIS ISSUE WITH THE 2005 MANUAL TRANSMISSION, OR ANY YEAR TRANSMISSION FOR THAT MATTER. THE PROBLEM IS THAT THIS HAS HAPPENED ON BUSY ROADS AND INTERSECTIONS IN THE MIDDLE OF RUSH HOUR. WE ARE WORRIED THAT IT WILL HAPPEN WHILE SHE IS MOVING OR CHANGING GEARS. THIS HAS TO BE SOME SORT OF SAFETY ISSUE. THE CAR IS GOING TO KIA TOMORROW TO HAVE THE ISSUE ADDRESSED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201055August 28, 2007
ENGINE AND ENGINE COOLING:ENGINE
ENGINE SEIZED DUE TO A FACTORY RECALL. RECEIVED THE NOTICE AFTER THE FACT AND KIA IS NOT WILLING TO ACCEPT AND TAKE RESPONSIBILITY IN CORRECTLY FIXING MY ENGINE AND PAYING FOR MY $1000 RENTAL CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201075August 28, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I HAVE A 2007 KIA SORRENTO THAT WAS PURCHASED PARTLY BECAUSE OF THE 5 STAR SAFETY RATING. HOWEVER, IN MY PARTICULAR VEHICLE THE PASSENGER SIDE AIRBAG DEACTIVATION SENSOR DESIGNED TO DEACTIVATE THE PASSENGER SIDE AIRBAG WHEN THE SEAT IS OCCUPIED BY A CHILD ALSO DEACTIVATES THE AIRBAG MORE THAN 50% OF THE TIME WHEN AN ADULT OCCUPIES THE SEAT. I HAVE REPORTED THIS ISSUE TO MY DEALER 3 TIMES AND THE SERVICE MANAGER TELLS ME THAT THERE IS NOTHING THEY CAN DO BECAUSE THERE IS NO "FIX" FROM THE FACTORY. HE ALSO TOLD ME THAT HE IS NOT AWARE OF ANYONE ELSE HAVING THIS PROBLEM ( I DOUBT THAT) AND THAT KIA WAS NOT PARTICULARLY CONCERNED ABOUT THIS PROBLEM BECAUSE THE PASSENGER SIDE AIRBAG WAS A "SECONDARY PROTECTION DEVICE" WHICH WAS NOT REALLY NECESSARY TO PROTECT THE OCCUPANT IF THE OCCUPANT WAS WEARING HIS/HER SEAT BELT. I CALLED KIA CUSTOMER SERVICE AND THEY BASICALLY "BLEW ME OFF" SAYING THAT KIA WOULD FIX THE PROBLEM IN "DUE TIME". HOW CAN KIA ADVERTISE A 5 STAR SAFETY RATING WHEN IN FACT THEY ARE AWARE OF THIS SENSOR ISSUE AND ARE NOT WILLING OR ABLE TO FIX IT? APPEARS TO ME THAT THERE IS SOME FALSE ADVERTISING GOING ON AND REALLY WE HAVE ABOUT A 2 STAR SAFETY RATING! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200922August 27, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 65 MPH SHE COULD SMELL SOMETHING BURNING. THE VEHICLE WAS PULLED OVER AND TURNED OFF. THERE WAS SMOKE COMING FROM UNDER THE HOOD. THE CHECK ENGINE WARNING INDICATOR LIGHT WAS ILLUMINATED. THERE WAS FLUID LEAKING UNDER THE VEHICLE AND CATCHING FIRE AS IT HIT THE GROUND. THE VEHICLE BURST INTO FLAMES WITHIN 5 MINUTES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW YARD, THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10200244August 21, 2007
SEAT BELTS:FRONT
TL*THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING 15-20 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE DOOR OF THE CONTACTS VEHICLE. THE PASSENGER SIDE FRONT SEAT BELT DISENGAGED, WHICH CAUSED THE PASSENGER TO SUSTAIN BRUISES TO THE CHEST. THE DEALER HAS NOT INSPECTED THE VEHICLE AND THE INSURANCE COMPANY HAS NOT YET DETERMINED IF THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 86,000. *UPDATED 12/12/07 *BF MISSOURI ACCIDENT REPORT. UPDATED 12/12/07 *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10199805August 16, 2007
POWER TRAIN:DRIVELINE:DRIVESHAFT
CAR STARTED MAKING A SQUEAKING RUBBER NOISE IN AFTERNOON THEN BY NEXT EARLY MORNING CAR WAS MAKING A LOUD SQUEALING NOISE THEN A LOUD THUNK AND BY THE TIME WE GOT IT TO THE KIA DEALERSHIP IT WAS SLIGHTLY SHAKING. WAS TOLD THE WHOLE DRIVE SHAFT NEEDED TO BE REPLACED AND IT WOULD TAKE 6 DAYS TO GET THE PART IN! NO LOANER CAR AVAILABLE SO I'M LEFT WITH NO TRANSPORTATION TO AND FROM WORK!! THANK GOD THIS IS WARRANTY WORK OTHERWISE I'D BE SCREWED EVEN MORE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199679August 15, 2007
ENGINE AND ENGINE COOLING
ON JULY 20, 2007 DRIVING HOME FROM WORK IN THE RAIN, ON THE HIGHWAY MY CAR MADE A LOUD NOISE AND I LOST STEERING AND DID EVERYTHING I COULD TO NOT HIT CARS BESIDE OF ME AND THE POOR GUY BEHIND ME FROM CRASHING IN TO ME. CALLED MY HUSBAND WHO CAME AND PICKED UP THE HARMONIC BALANCE OFF THE HIGHWAY, LIFTED THE HOOD TO FIND A LARGE BOLT (NOW I KNOW CRANKSHAFT BOLT) BROKEN. WHICH I HAVE. I SEARCHED AND FOUND WHERE THERE WERE SEVERAL COMPLAINTS AND THAT KIA WAS GOING TO RECALL. I CALLED KIA ON THE 1ST OF AUG. (CAR HAS BEEN SITTING IN MY DRIVEWAY BECAUSE IT HAS 68000 MILES AND I AM THE SECOND OWNER), WHO HAD MY CAR TOWED TO THE RUSTY WALLACE KIA IN LOUISVILLE, TN. (CHECKED THE MAIL WHEN I CAME HOME AND THERE WAS A RECALL ON CRANKSHAFT BOLTS) IMAGINE THAT. IT IS STILL SITTING THERE AT THE DEALERSHIP. THEY KEEP TELLING ME THE DISTRICT MANAGER IS TRYING TO DECIDE WHETHER OR NOT TO FIX IT. I HAD SPOKEN TO A COUPLE OF TECH'S. AND THEY TOLD ME MY MOTOR WAS GONE. THE BOLT BROKE OFF INSIDE THE MOTOR. KIA IS NOW JERKING ME AROUND. I HAVE HAD TO PUT OFF VACATION AND MY HUSBAND AND I ARE SHARING A VEHICLE WHICH IS COSTING ME A FORTUNE IN GAS BECAUSE WE WORK IN OPPOSITE DIRECTIONS AND I WORK ABOUT 30 MILES FROM MY HOME. CAN NOT GET ANY HELP. I HAVE RESEARCHED AND FOUND HUGE COMPLAINTS ABOUT THIS. KIA HAS KNOWN ABOUT THIS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199602August 14, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
FRONT PASSENGER AIR BAG LIGHT DOES NOT WORK PROPERLY. IT SENSES PASSENGER LESS THAN 50% OF THE TIME. EVEN GETTING OUT AND RESTARTING THE CAR WILL NOT FIX THIS. TOOK CAR TO DEALER AND COULDN'T FIND ANYTHING WRONG. I ASKED ABOUT RECALL/BULLETIN AND THEY SAID THERE WASN'T ONE BUT I HAD RECEIVED SOMETHING IN THE MAIL ABOUT A YEAR AGO. THIS IS FOR 2005 KIA SORENTO SPORT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198880August 8, 2007
SEATS:FRONT ASSEMBLY:POWER ADJUST
ON A FEW OCCASIONS WHEN THE DRIVER POWER SEAT WAS MOVED FORWARD, BACKWARD OR RECLINED, IT WOULD LET YOU MAKE THE ADJUSTMENT AND STOP. BUT IF YOU TRIED TO RETURN THE SEAT TO ITS ORIGINAL POSITION, THE MOTOR WOULD NOT RESPOND. THERE HAVE BEEN TIMES MY WIFE NEEDED TO GO SHOPPING AND I DECIDED TO SIT IN THE CAR WITH THE BABY, RECLINE AND RELAX. WHEN SHE HAS RETURNED, THE SEAT WOULD NOT MOVE WHICH LEFT IT IN AN UN-DRIVABLE POSITION. THIS HAS HAPPENED ON SEVERAL OCCASIONS. IT SEEMS YOU HAVE TO GET OUT OF THE VEHICLE (TAKING PRESSURE OFF THE SEAT) AND WORK THE SWITCH BACK AND FORTH TO FINALLY GET THE SEAT TO MOVE. AT TIMES THIS HAS TAKEN AN HOUR IN A PARKING LOT STANDING IN THE RAIN OR IN THE HEAT. THE DEALERSHIP SAYS THEY NEVER HEARD OF SUCH A THING AND ARE UNABLE TO DUPLICATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198364August 3, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
PURCHASED A NEW 2007 KIA SORRENTO ON 3/30/07. LEFT THE DEALERSHIP WITH THE PASSENGER SIDE AIRBACK DISCONNECT LIGHT ON WITH AN ADULT SITTING IN THE SEAT. HAVE TAKEN THE CAR INTO TWO DIFFERENT DEALER SERVICE DEPARTMENTS AND THEY HAVE REFUSED TO ADDRESS THIS SAFETY ISSUE. REPORTED PROBLEM TO KIA USA CONSUMER AFFAIRS AND NO ACTION HAS BEEN TAKEN OTHER THAN REFER US TO ANOTHER DEALER FOR SERVICE. A SERVICE MANAGER I SPOKE WITH SAID THIS WAS A "KNOWN PROBLEM" WITH THE 06 AND 07 SORRENTO BUT THAT THE COMPANY COULD NOT "REPRODUCE A HARD ERROR". THE SERVICE MANAGER WENT ON TO TELL ME THAT THERE ARE SENSORS IN THE SEAT CUSHION AND SEAT BACK AND THAT A PASSENGER HAS TO SIT IN THE SEAT IN A PARTICULAR WAY IN ORDER FOR CONTACT TO BE MADE PROPERLY. THE MANAGER WENT ON TO SAY THAT HE HAD SEEN A LOT OF 06 AND 07 SORRENTO'S WITH THIS PROBLEM AND WAS WAITING ON KIA TO TAKE ACTION. OTHER THAN PURSUE THE LEMON LAW PROCESS, WHAT OTHER RECOURSE DOES A CONSUMER HAVE WITH A CLEAR ENGINEERING DEFECT OF A KEY SAFETY FEATURE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198437August 3, 2007
AIR BAGS:FRONTAL
IN SEPTEMBER, 2006, AT APPROXIMATELY 55200 MILES, THE AIRBAG FAILURE LIGHT CAME ON. DIAGNOSIS BY THE DEALER ON 5 SEPT 2006 (INVOICE 107484) REVEALED "ORDERED DRIVERS AIR BAG, FAULT B1346, 1ST STAGE RESISTANCE TO [SIC] HIGH." ON 25 SEPT 2006, AFTER FIRST ORDERING THE WRONG PART(INVOICE 107945), THE DEALER REPLACED THE DRIVER-SIDE AIR BAG (INVOICE 108174). ON 31 JULY 2007, AT APPROXIMATELY 59200 MILES, THE AIR BAG WARNING LIGHT CAME ON. THE CAR WAS BROUGHT TO THE DEALER ON 1 AUGUST, AND ON 2 AUGUST THE DEALER REPLACED THE AIR BAG. THE DEALER INVOICE INDICATES "56910R00 REPLACED DRIVERS SIDE AIR BAG. RESISTANCE TO [SIC] HIGH." (INVOICE 119075). ON THE MORNING OF 3 AUGUST 2007, AT APPROXIMATELY 59220 MILES, THE AIRBAG WARNING LIGHT CAME ON. THIS CAR HAS NEVER BEEN INVOLVED IN A COLLISION. THE AIR BAGS HAVE NEVER BEEN DEPLOYED. THE CAR HAS LESS THAN 60,000 MILES ON IT AND IS ONLY 4-1/2 YEARS ONLY. DESPITE THE DRIVER-SIDE AIRBAG BEING REPLACED TWICE, THE CAR IS INDICATING FOR THE THIRD TIME THAT THE DRIVER-SIDE AIRBAG HAS FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198321August 2, 2007
ENGINE AND ENGINE COOLING
WHILE DRIVING THE VEHICLE THE MOTOR STARTED KNOCKING EXTREMELY LOUD. DID NOT OVERHEAT AND OIL LEVEL WAS FINE. ON JULY 31 I RECEIVED A PHONE CALL FROM MS STEVENS (CENTRAL KIA) TO AUTHORIZE FOR THE DIAGNOSIS OF THE VEHICLE. THE COST TO DIAGNOSE THE PROBLEM WILL BE $80.00 IF NOT COVERED UNDER WARRANTY. ON AUGUST 1ST I RECEIVED A CALL FROM MS. STEVENS STATING THE TECHNICIAN SAW SIGNS OF ?SLUDGE? WHEN HE REMOVED THE OIL CAP. MS. STEVEN QUESTIONED IF THERE WAS KNOCKING NOISE PRIOR TO THE FAILURE. I EXPLAINED THERE WAS NO NOISE PRESENT AND THE LAST OIL CHANGE WAS APPROXIMATELY 3,800 MILES AGO. MS. STEVENS SAID SHE HAD TO GET AUTHORIZATION TO PROCEED TO GO ANY FURTHER BECAUSE OF THE EVIDENCE OF ?SLUDGE?. IF THE FAILURE WAS DUE TO ?OIL STARVATION? IT WOULD NOT BE COVERED UNDER WARRANTY AND THE FURTHER DIAGNOSIS WOULD COST APPROXIMATELY $500.00. I QUICKLY DISMISSED THE POSSIBILITY THAT THE ENGINE HAD BEEN ?OIL STARVED?. IF THE ENGINE WAS OIL STARVED THE FAILURE WOULD MOST LIKELY HAPPEN OVER TIME. THIS FAILURE WAS IMMEDIATE. MS. STEVENS AGREED AND EVEN MENTION THAT SHE HAS SEEN AND THE TECHNICIAN AS EXPERIENCED A MALFUNCTION WITH A WING NUT AND BOLT BREAKING AND FALLING INTO THE LOWER PART OF THE MOTOR. SHE BELIEVED THAT IS WHAT HAPPENED IN THIS CASE WHICH WOULD BE COVERED UNDER THE 100,000 MILE WARRANTY. ON THURSDAY AUGUST 2ND AT APPROXIMATELY 11:00AM I WENT TO CENTRAL KIA IN PLANO AND MET WITH MS. STEVENS. MS STEVENS TOLD ME THE WORK ON MY VEHICLE HAD NOT BEGUN. AT APPROXIMATELY 1:30 PM I RECEIVED A PHONE CALL FROM MS. STEVENS STATING A MALFUNCTION IN THE MOTOR OCCURRED INVOLVING A FAILED PART (BOLT). MS. STEVENS NOW IS REQUESTED FOR ME TO PRODUCE MAINTENANCE RECORDS OR THE DEFECTIVE ENGINE WILL NOT BE COVERED UNDER WARRANTY. IT IS VERY FRUSTRATING TO ME TO KNOW THAT KIA KNEW OF THE FAULTY PART PRIOR TO THE DIAGNOSIS, THEN FINDING THE PROBLEM THEN PLACING THE MONKEY ON THE CONSUMERS BACK BEFORE THEY WILL COVER IT UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198178August 1, 2007
PARKING BRAKE
2005 KIA SORENTO, WAS IN GEAR AND EMERGENCY BRAKE WAS ENGAGED & THE VEH ROLLED OUT OF PARK AND INTO BODY OF WATER. WHEN VEHICLE WAS RETRIEVED, THE POLICE DID CONFIRM THE VEHICLE WAS IN PARK & EMERG BRAKE WAS STILL ENGAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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