Kia Sorento Complaints

10,397 consumer complaints on file.

#10197373July 24, 2007
ENGINE AND ENGINE COOLING
AFTER ALREADY REPLACING A CRANKSHAFT AND A SPEED SENSOR IN MY 2004 KIA SORENTO EX, I AM NOW EXPERIENCING A KNOCKING SOUND UNDER THE HOOD. IT USUALLY STARTS WHILE WAITING FOR A STOP LIGHT BUT ALSO WHILE DRIVING DOWN THE ROAD. MY WARRANTY IS OUT AND I CAN'T AFFORD TO HAVE IT WORKED ON AT THIS POINT. DON'T EVER BUY A USED KIA SORENTO WITHOUT CHECKING CARFAX FIRST!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196700July 18, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF AND THE POWER STEERING AND BRAKES FAILED. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE CRANK SHAFT BOLT WAS THE CAUSE OF FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196715July 18, 2007
ENGINE AND ENGINE COOLING:ENGINE
AT UNDER 20,000 MILES I WAS TOLD I NEED A NEW ENGINE. THEY HAVE HAD THE CAR FOR TWO WEEKS AND WON'T GIVE ME A RENTAL IN THE MEANTIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196384July 15, 2007
ENGINE AND ENGINE COOLING
NO WARNING OF FAILURE. HAPPENED AT 61000 MILES 1000 OVER WARRANTY. CRANKSHAFT BOLT BROKE , AND THE MECHANIC SAD HE NEVER SAW SOMETHING LIKE THIS. SO I THINK KIA SHOULD BE RESPONSIBLE ..HE GOT THE PARTS FROM KIA, AND ON 7/15/07 THE BOLT CAME OFF AGAIN WHILE CAR WAS IN PARKING LOT OF WIFE'S WORK PLACE. KIA SHOULD FIX IT . I WAS PLANNING ON GETTING A MINI VAN, AND IT WON'T BE A KIA, DEPENDING ON WHAT THEY DO ABOUT MY SERENTO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196392July 15, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ENGINE AND ENGINE COOLING
I WAS DROPPING OFF SOMEONE AT WORK WHEN THE CAR MADE A THUMP AND ALL THE DASH WARNING LIGHTS CAME ON. I DROVE IT HOME ABOUT TWO MILES AWAY, AND TOOK IT TO A AUTOMOBILE SERVICE CENTER THE NEXT DAY. THEY TOLD ME THAT THE CRANKSHAFT PULLEY WAS READY TO FALL OFF. THE NEXT DAY I HAD IT TOWED FROM THE SERVICE CENTER TO THE DEALER. THE DEALER SAID THE SAME THING AS THE SERVICE CENTER, AND THAT IT WAS UNDER WARRANTY. ALSO, IT A NEEDED A 60000 MILE SERVICE FOR WHICH I PAID EXTRA. WHEN I WENT TO PICK THE CAR 5 DAYS LATER THE CAR WAS MAKING A BELT NOISE, IT WAS SLOW IN STARTING, THE DASH LIGHT WOULDN'T COME ON, AND THE AIRBAG LIGHT WAS ON. WHEN I TOOK IT BACK TO THE DEALER, THEY TIGHTENED THE BELTS AND CHECKED THE OTHER PROBLEMS AT A COST OF $150, AND THAT THESE OTHER PROBLEMS WERE NOT UNDER WARRANTY, AND WOULD COST $1400 TO FIX THEM. I HAVE NEVER HAD A PROBLEM WITH THIS CAR UNTIL THE CRANKSHAFT PULLEY FAILED, AND COULD NOT SEE WHY IF A WARRANTY FAILURE CAUSED SOMETHING ELSE TO FAIL, WHY WASN'T IT FIXED UNDER WARRANTY? ALSO, THE PERSON WHO WORKED ON THE CA RCOMPLAINED ABOUT THE OIL PAN WITH THE SEALER THAT WAS USED TO SEAL THE ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196334July 14, 2007
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
BOTH REAR INTERIOR DOOR PANELS AND LIFTGATE ARE RUSTING OUT ON VEHICLE THAT IS 1.5 YEARS OLD (AND GARAGE KEPT). KIA STATES THEY HAVE A "5-YEAR/50K MILE BUMPER-TO-BUMPER WARRANTY" FOR POOR CRAFTSMANSHIP & FAULTY MATERIALS. APPARENTLY, A BRAND NEW VEHICLE RUSTING OUT DOESN'T MEET KIA'S DEFINITION AS COVERED UNDER WARRANTY AND WILL NOT FIX IT. KIA'S WARRANTY IS OVERSTATED. NO VEHICLE (EVEN ONE'S BUILT INTO 1950'S RUST OUT WITH IN A YEAR. POOR MATERIALS....LOUSY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196330July 13, 2007
ENGINE AND ENGINE COOLING
WELL BOUGHT THIS NEW KIA SORENTO ON 01-06-07 WELL NOTICED ON 01-07-07 A TCIKING NOICE COMMING FROM ENGINE BROUGHT IT BACK I ON MONDAY 01-08-07 SERVICE MANAGER AT WORLD KIA IOF LAS VEGAS SAYS ITS NEW NEEDS TO E BROKE IN THEN I GET A RECALL NOTICE FIX ON 02-23-07 FRE OF COURSE NOW ON 4-23-07 BROUGHT BACK IN THE TICKING NOICE GOT WORSE REPLACE LIFETERS TENSINOR ASSY ALMOST A COMPLETE OVER HAUL ON ENGINE AT 1843 MILES FIXED THEN ON 6-29-07 THE UPPER RAIDATOR HOSE BLOWS AT 3049 MILES ASK WHY SERVICE MANAGER KEVIN BLACKWELL AYS THEY DONT KNOW I BROUGTH THIS BACK NOT EVEN ONE DAY TO GET MY OTHER VECHILE BACK WELL THEY SAY YOU SIGNED THE NEW CAR NOTE THIS SUV HAS 3350 MILES ON NOW AND WITH THIS AMOUNT OF WORK ALREADY THAT HAS BEN DONT I CANT EVEN GET A GOOD GEAL ON A TRADE ONCE THEY RUN A CARFAX REPORT IT WILL SHOW THIS IS A PROBLEM SUV SO WHO WANTS IT MY OPION THE DEALER GIVES ME BACK MY MONEY IN FULL OF WHAT I PAID FOR IT LET HIM HAVE HIS PROBLEM SUV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196225July 12, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG SENSOR FOR THE FRONT PASSENGER SEAT WORKS INTERMITTENTLY. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 900 AND FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196002July 10, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, ENGINE AND ENGINE COOLING:COOLING SYSTEM, EXTERIOR LIGHTING:TAIL LIGHTS
LAST FEB. THE COOLANT RESERVOIR CRACKED, LOST ALL COOLANT. TOWED TO DEALER. THEY FIXED IT AND TOLD ME THAT I NEEDED A NEW BELT. I DIDN'T WANT ANYTHING MORE TO HAPPEN AS I TAKE MY 90 YEAR OLD MOM AROUND, THEY REPLACED ONE BELT FOR $120. NEVER RAN RIGHT AFTER THAT, WITH SCREECHING NOISES AND NO MORE A/C. TODAY, JUST AS I WAS DRIVING ONTO THE HIGHWAY-I STARTED LOSING MY STEERING AND I IMMEDIATELY PULLED OVER OFF THE RAMP, THEN IT STALLED AS I WAS PULLING OVER. I HAVE READ ABOUT THIS HAPPENING TO A LOT OF PEOPLE AND WAS JUST WAITING FOR IT TO HAPPEN. WELL IT DID AND THANK GOD I WASN'T GOING 70 ON THE HIGHWAY YET. IT HAS BEEN TOWED TO DEALER AND THEY SAID IT WAS THE BOLT ON THE DRIVE SHAFT THAT BROKE. THEN HE SAID THAT SINCE I'M ONLY 8000 MILES AWAY FROM 60K, THEN I SHOULD JUST DO THE TIMING BELT SERVICE NOW BECAUSE IF I DON'T AND IT GOES, THEN MY ENGINE WILL BLOW. SO I GUESS THIS IS WHAT I HAVE TO WAIT TO HAPPEN NEXT AND I'M SURE IT WILL. THOUSANDS OF PEOPLE CAN'T BE WRONG. DON'T BUY A KIA!!!!!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195221July 3, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING 45 MPH, THE CRANK SHAFT FAILED AND THE VEHICLE WAS TOWED. THE TOTAL COST OF THE RENTAL EXPENSE WAS $600. THE CONTACT STATED THAT WHEN THE CRANKSHAFT FAILED, HE WAS STRANDED. THE KIA DEALER CLAIMED TO HAVE REPAIRED THE VEHICLE. THERE ARE NO WARNING INDICATORS PRESENT WHEN THE FAILURE OCCURS. THE MANUFACTURER STATED THAT THEY COULD NOT BE OF ASSISTANCE. THE VEHICLE WAS REPAIRED UNDER WARRANTY. THE CURRENT MILEAGE IS 48,000 AND FAILURE MILEAGE WAS 40,000. THE CONSUMER STATED THE REPAIR WAS COVERED UNDER RECALL, SINCE A RECALL WAS ISSUED, HOWEVER HE IS REQUESTING REIMBURSEMENT FOR THE RENTAL CAR. THE RADIATOR ASSEMBLY WAS REPLACED DUE TO A LEAK AT THE LOWER SEAM. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192765June 8, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE HAS BEEN IN AND OUT OF THE SHOP SINCE THE TIME OF PURCHASE. THE ENTIRE PASSENGER SEAT WAS REMOVED AND WORKED ON SIX TIMES FOR THE AIR BAG SENSOR. THE MECHANIC COULD NOT DUPLICATE THE FAILURE. GM STATED THAT THEY CANNOT HELP UNLESS THEY WITNESS THE FAILURE FOR THEMSELVES. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE IS 19,500 AND FAILURE MILEAGE WAS 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191455May 22, 2007
ENGINE AND ENGINE COOLING
CRANKSHSFT PULLEY BOLT BROKE ON 2003 KIA SORENTO V6 MODEL. THIS CAUSED LOSS OF POWER STEERING IN VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191334May 21, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CAR IS MAKING A WEASEL KING OF NOISE AROUND 45-55 MPH. KIA TRIED TO FIX THE PROBLEM ANOTHER PROBLEM EMERGED. CAR SHOOK WHEN BRAKING SERVICE DEPARTMENT IN KIA OF THE VALLEY SAID THAT THEY WERE UNABLE TO DETERMINE WHAT THE PROBLEM WAS. THEY ASKED ME TO WAIT SO THEY COULD CONSULT WITH KIA ENGINEERS, BUT BEFORE I HEARD ANYTHING BACK THEY CLOSED THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191370May 21, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2007 KIA SORENTO. THE FAILURE MILEAGE WAS 18 AND THE CURRENT MILEAGE WAS 1000. THE PASSENGER AIRBAG LIGHT WILL STAY OFF WHEN THERE IS AN ADULT IN PASSENGER SEAT. THE DEALER IS UNABLE TO DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190995May 17, 2007
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT AFTER HE GETS AN OIL CHANGE, THE VEHICLE'S EXTERIOR AND INTERIOR LIGHTS BLOW OUT. AS OF MAY 17, 2007, THE DOME LIGHT IS CURRENTLY OUT AND HAS BEEN SINCE NOVEMBER 25, 2005. KIA MOTORS STATED THAT EVEN THOUGH HER VEHICLE WAS UNDER WARRANTY, SHE STILL HAD TO PAY FOR THE REPAIR COSTS. KIA ALSO STATED THAT IN ORDER TO KEEP HER WARRANTY, THE CONTACT WOULD NEED TO PAY $1,000 PLUS THE REPAIR COSTS. THE DEALER AND THE MANUFACTURER HAVE NOT PROVIDED A SATISFACTORY EXPLANATION AS TO WHAT IS CAUSING THE FAILURE. THE FAILURE HAS OCCURRED APPROXIMATELY EIGHT TIMES. SHE STATED THAT THE BATTERY HAD TO BE REPLACED EVEN THOUGH IT WAS ALSO STILL UNDER WARRANTY. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 62,000 AND FAILURE MILEAGE WAS 34,600. THE DEALER STATED GAS PEDAL STICKS WHEN ACCELERATING . THE CONSUMER STATED SHE HD TO PURCHASE 2 BATTERIES. UPDATED 06/07/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190763May 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2007 KIA SORENTO LX. THE CONTACT STATED THAT THE VEHICLE'S TRANSMISSION SURGES AND HAS DIFFICULTY SWITCHING GEARS. SHE HAS TAKEN THE VEHICLE TO A KIA DEALERSHIP TWICE BECAUSE THE TORQUE CONVERTER CONTINUES TO LOCK UP. THE FAILURE IS NOTICEABLE AT 35 MPH. DURING THE FIRST SERVICE VISIT, A SOFTWARE UPDATE WAS PERFORMED. ON THE SECOND VISIT, THE DEALER STATED THAT NO REPAIR WAS CURRENTLY AVAILABLE FOR THE TORQUE CONVERTER. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 720 AND FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190810May 15, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM
COOLANT TANK CRACKED. CALLED KIA AND THEY SAID THAT IT WAS NOT COVERED BY WARRANTY BUT THAT THE PART HAD BEEN RE DESIGNED. SO I GUESS THERE WAS A PROBLEM WITH THE TANKS. BUT KIA WOULD NOT COVER THE REPLACEMENT OF THE DEFECTIVE TANK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190138May 8, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
"THE BATTERY AND BRAKE LIGHTS WERE ON THE DASHBOARD. ALSO, THE VEHICLE LOST POWER STEERING. OPENED THE HOOD AND THE ENGINE AREA AND FOUND THE ALTERNATOR BELT FELL OFF ITS PULLEY. THE POWER STEERING BELT RAN OFF THE ALTERNATOR BELT. THIS WAS WHY THE VEHICLE HAD NO POWER STEERING. CHECKED THE CRANK SHAFT PULLEY, AND FOUND THE CRANK SHAFT PULLEY HAD PLAY, AND THE CRANKSHAFT BOLT BACKED OUT OF PLACE. KIA HAS A PIT STOP HIGHLIGHT , STATING THAT THE CRANK SHAFT BOLT BACKED OUT OF PLACE DUE TO IMPROPER TORQUE SETTINGS ON THE CRANK SHAFT BOLT. HIGHLIGHT KT2006042501. REMOVED THE RADIATOR TO GAIN ACCESS TO THE CRANK SHAFT PULLEY. REMOVED THE CRANK SHAFT PULLEY AND INSPECTED. FOUND THE CRANK SHAFT SPROCKET PIN SHEARED OFF DUE TO THE CRANK SHAFT PULLEY BACKING OUT PLACE. THE CRANKSHAFT SPROCKET HOLDS THE PULLEY IN PLACE. THE CRANK SHAFT PULLEY, SPROCKET, AND BOLT WILL HAVE TO BE REPLACED. REMOVED THE TIMING BELT AND TO REPLACE THE SPROCKET. INSTALLED EVERYTHING BACK IN PLACE AND STARTED THE VEHICLE. OIL WAS NOW LEAKING FROM BEHIND THE TIMING COVER. REMOVED ALL PARTS AGAIN TO GAIN ACCESS TO THE TIMING BELT. FOUND OIL WAS LEAKING FROM BEHIND THE TIMING SPROCKET. REMOVED THE SPROCKET, AND FOUND THE CRANK SHAFT RUBBER SEAL HAD SIGNS OF WEAR AND WAS SLIGHTLY BENT. REPLACED THE CRANK SHAFT RUBBER SEAL, AND REINSTALLED SPROCKET AND TIMING BELT. STARTED VEHICLE, AND NO SIGNS OF LEAKS WERE NOTICED. ROAD TESTED VEHICLE , AND VEHICLE DROVE PROPERLY. THE OWNER COMPLAINED AND QUESTIONED THE RESULT OF THE LOSS OF POWER STEERING DUE TO THE IMPROPER TORQUE SETTING ON THE CRANK SHAFT BOLT AS SUGGESTED BY THE NARRATIVE OF THE MECHANIC'S REPORT AND AS STATED ABOVE. IF IT WAS SO DOES THE OWNER HAVE REMEDY IN CONTACTING KIA OR THE DEALERSHIP )FOR POSSIBLE REIMBURSEMENT FOR THE PARTS AND LABOR ASSOCIATED WITH THIS PART OF MECHANICAL PERFORMANCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190173May 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
WELL, THERE IS AN ANNOYING, OVER TIME DRIVEN HISSING SIBILANT NOISE COMING FROM UNDER THE KIA SORENTO 2004 VEHICLE I WENT TO KIA, AND COMPLAINT ABOUT IT . THEY CLAIMED THAT THEY HEARD THE NOISE, BUT IT WAS NOT ENOUGH LOUD FOR THEM TO FIX THE PROBLEM. IN MY LIFE I NEVER HAD A CAR THAT MADE SUCH NOISE . COULD SOMETHING BE DONE ABOUT IT?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189875May 5, 2007
ENGINE AND ENGINE COOLING
AS I WAS DRIVING DOWN THE FREEWAY, THE ENGINE STALLED AND ALL LIGHTS ON THE DASH CAME ON. I WAS ABLE TO PULL TO SAFETY (JUST BY SHEER LUCK) AND CALLED KIA 1-800 FOR TOWING SERVICE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP. I WAS INITIALLY TOLD THAT THE TIMING BELT WAS MALFUNCTIONING. SUPPOSEDLY THE ANALYZER SHOWED THAT THERE WERE "MULTIPLE MISFIRES. I WAS ASKED IF THE CAR WAS MISSING PRIOR TO THE STALL. I TOLD THEM IT RAN AS SMOOTH AS SILK. I AUTHORIZED THEM TO REPLACE THE TIMING BELT DESPITE THE FACT THAT IT HAD BEEN REPLACED AS PART OF SCHEDULED MAINTENANCE TWO MONTHS EARLIER. THE DEALERSHIP THEN CALLED AND TOLD ME THEY HAD "GOOD NEWS AND BAD NEWS". THE TIMING BELT WAS REPAIRED BUT IT APPEARED THE HEAD WAS BLOWN AND THAT KIA REFUSED TO PAY FOR REPAIRS BECAUSE THE OVERFLOW BOTTLE WAS CRACKED. THEY STATED THAT THE HEAD BLEW BECAUSE THE ENGINE OVERHEATED AND WAS CAUSED BY MY NEGLIGENCE. THE GAUGES NEVER INDICATED THAT THE CAR OVERHEATED. THEY ARE UNABLE TO TELL ME HOW MUCH THE REPAIRS WILL COST BECAUSE THERE MAY BE FURTHER DAMAGE ONCE THEY TEAR IT DOWN. THE ESTIMATE IS BETWEEN $2500 AND "WORE CASE SCENARIO" $4700 I AM FURIOUS. THE CAR IS NOT YET FOUR YEARS OLD AND STILL HAS 36,000 MILES LEFT ON THE WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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