Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11654077April 11, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, ELECTRICAL SYSTEM
brand new 2025 jeep grand Cherokee less than 3 weeks old - I just got into an accident last night on the freeway my car began to decelerate and accelerator completely stopped working. I noticed an AEBS alert and engine light on the dash but came close to no other cars for this to have come on. Came to a complete stop and I look down and the car is in park. I was unable to put the car back in drive on the freeway. Put on my hazards and called 911 immediately, knowing how dire the situations was, while trying to find a way to get moving, and watched as I was rear ended by a pickup going full speed.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11653807April 10, 2025
SUSPENSION
Air suspension warning needs to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653816April 10, 2025
FUEL/PROPULSION SYSTEM
My truck was affected by the fuel pump recall brought it to the dealership to have it performed was told fuel pump was bad and contamination occurred was told they will repair the truck as part of the recall. 3 weeks later received a call truck was ready but gave a code for temp sensor that was not covered by recall had to pay $500 for the repair I authorized and was told part was out of stock for a week. after the part was installed i was told the car was ready all codes were cleared and car was good to go. Meanwhile the truck was not road tested after all the repairs were completed. I picked up the car friday 4:30pm went home and the truck lost power again and check engine light and lightning bolt came on. dealer was closed had to tow it to them for them to look at Monday. Got a call stating they retightened everything and told me to come get the car. Meanwhile car was not road tested again! picked up the truck and again after 50 miles same thing again check engine light and loss of power brought it back to the dealer and was told that need to do a cleaning of the engine but to drive the truck and see how it goes. took the truck went to work around 90 miles on the highway smoke starting coming into the cabin truck lost complete power and almost caught fire!! vehicle was in NY had it towed to the nearest station until we speak w dealer to arrange for it to be towed back to CT. Spoke w dealer next morning and was told they have an affiliated dealer in NY to have it towed there and they will look at it. Took it to Manhattan Jeep and was told the dpf sensor had melted and they needed to replace it. Part was on back order for a week. Had them replace it after replacing they told me the truck is still not running correct. Statting that the honeycomb in the dpf was broken and needed to be replaced along with the catalyst converter! all this was done due to the recall not being performed correctly!!! and not be road tested after replacing fuel pumps, fuel rail, fuel injec
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653955April 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that after the vehicle was parked and turned off, the contact attempted to restart the vehicle, but the vehicle failed to restart. No warning light was illuminated. The vehicle was towed to the residence and then later to the dealer, who determined that the engine oil was low, and the engine had overheated. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,076.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653796April 9, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
When I'm driving down the road my car won't shut off. I have to pull over to the side of the road turn my key completely off and take it out put it back in and start it. It takes a couple of times to get it started as I have to move the key back and forth and then it will start. I did a check engine light check. And it is saying something about a Anti-Theft ignition problem. My headlights stay on all the time and blink when it is shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653797April 9, 2025
UNKNOWN OR OTHER
I have a warning light telling me to check my gas cap. I check out and nothing seems to be wrong. But I do go through a lot of gas. I don't know if there needs to be a new gas cap put on or if it's part of the fuel system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653489April 8, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while attempting depress the brake pedal, the vehicle failed to respond. The contact stated that after several seconds the vehicle responded as intended. The vehicle was taken to an independent mechanic to be diagnosed; however, the diagnosis was unknown. The vehicle then taken to the dealer where the technician informed the contact that there was no failure with the brakes. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, however, was unable to confirm when parts would be available. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653317April 7, 2025
POWER TRAIN
Transmission system failed causing slipping when going into 3rd gear. Dealership inspected it and is telling me the output shaft has to be replaced. The check engine light came on when it started slipping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652733April 4, 2025
POWER TRAIN
A warning came on said, service shifter. The part alone is $1,600 I’m a widow and can’t afford this. Mechanic says it’s the electronic transmission module,it tells the transmission what gear to shift into. I read complaints that their Jeep will shift into N or other gears going down the highway. To me this is dangerous and hope you can help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652528April 3, 2025
POWER TRAIN
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission was slipping. Additionally, the contact stated that the transmission failed to shift into park(P) intermittently. The transmission warning light was illuminated. The contact turned off and restarted the vehicle. The vehicle was taken to an independent mechanic, where the transmission was replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652601April 3, 2025
FUEL/PROPULSION SYSTEM
I have been experiencing slow crank issues for months now. The vehicle will have a slow crank then start. If it does not start on the first try, it will start on the second attempt. This concerns me as I've read many complaints regarding high pressure fuel pump issues on Jeep Grand Cherokees. I am concerned about my safety especially being stranded at night time. I was told I need to change the fuel pump. I called the dealership and was also told that many Jeep Grand Cherokees have been experiencing the same issue which was fixed by replacing the fuel pump. If many vehicles are experiencing the same problem, why is this not considered a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652673April 3, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I just bought this vehicle in February. Since then, about 4 times while driving when i came to a stop the car will not accelerate and the screen tells me to put car in “P” then shift into gear. One time I had to restart the car to put into gear. Then the car drives again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652429April 2, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was driving down the highway and all of the sudden and with zero warning the engine cut off but the effect it had on the car was very severe engine braking as it automatically downshifted very aggressively which caused me to go from about 80mph to a stop VERY quickly. The dash looked as if I simply had the car switched to on without starting the engine. There were no warning lights lit. Shifting into park and turning the car completely off and back on allowed it to start again with no further symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652028April 1, 2025
POWER TRAIN, ELECTRICAL SYSTEM
UNKNOWN. Electronic Stability Control service light activated intermittently for a couple days along with the 4WD service light. After 2-3 days, the ESC light remained lit. Twice when starting the vehicle, the 4WD low was activated without manually shifting gears, in which changed to normal within a minute later. Intermittently, when the vehicle braked to a stop and switched gears to reverse, the vehicle shuttered before continuing in reverse. Another incident while driving and coming to a stop at a traffic light, upon coming to a stop, the vehicle seemed to almost stall but reengage. The vehicle is at approximately 41,500 miles as of 4/1/2025. The vehicle was taken to a Dodge dealership in which report the transfer case needed repair. With under 50,000 miles and utilizing the 4WD only approximately 4 times within the 5 years of ownership with no issue, the transfer case may be faulty or a software update needs to be performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652077April 1, 2025
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the transmission independently shifted into neutral. The contact turned the vehicle off. The vehicle was restarted; however, the failure reoccurred. The contact's minor child was an occupant of the vehicle at the time of the failure. The vehicle was driven to the residence. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall repair with a similar failure; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 119,604.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651722March 31, 2025
ENGINE
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at approximately 40 MPH, the vehicle shuddered abnormally. The check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651787March 31, 2025
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 35 MPH, the check engine warning light illuminated after the Auto/Start unavailable message was displayed and became inoperable. Upon starting the vehicle, the Auto START/STOP unavailable message was displayed. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was towed to the local dealer, where it was diagnosed that the camshaft kit needed to be replaced. The dealer informed the contact that the part was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and attempted to expedite the parts. The failure mileage was approximately 71,500. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651878March 31, 2025
EQUIPMENT:ELECTRICAL:INFOTAINMENT
1. The red wrench light, accompanied by a "service hybrid electric vehicle system" 2. The unconnect box needing to be serviced screen is also always popping up when the car turns on. Dealer was notified and did nothing about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651454March 29, 2025
UNKNOWN OR OTHER
A arm broke while I was driving causing me to hit a pole. Service stability control and abs light came on in dash right before I crashed. Garage where vehicle is located said it was the an arm that caused me to crash. Had taken it to 2 different dealerships both said they could find nothing wrong prior to accident. Jeep has 88,000 miles on it. This is unacceptable I'm Just glad one of my children was not driving at this time. Also my air bags did not deploy!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11651482March 29, 2025
VISIBILITY/WIPER, UNKNOWN OR OTHER
I had a recall on the dash of my Jeep due to the leather wrinkling.I had very slight wrinkling, so I honored the recall and took it to the dealership. They replaced the leather which seemed to fix the problem, well WRONG, they put the leather down with no adhesive to keep it in place. Long story short, it began having some puckering in the middle,now the whole dash looks like a wrinkled bed sheet and its totally lifted along the bottom of the windshield, which has caused my defrost vent to lift out of place and resricts airflow. This resricts my visibility when the defrost cannot blow accurately. I took it back to the dealership to show them,and to tell them that it's worse than before I brought it to them, and if I had've known this would happen, I would have left it alone! I showed them that they Obviously didn't put adhesive under the leather, the just laid and tucked it! They said they couldn't repair it. I took it to get it assessed and as soon as he saw it, he said "This was OBVIOUSLY installed Wrong!"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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