Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11655163April 17, 2025
FUEL/PROPULSION SYSTEM
The V62 fuel pump recall was repaired in 2021. Recently this vehicle has had hard starts again, misfires, engine light came on. The vehicle was taken in to certified repair shop. The shop states cannot diagnose without tearing the only thing apart and a high expense. The shop believes it could be lifters or possibly cam but they are unsure even though the systems to this vehicle having a hard start and misfiring relates to this V62 fuel pump relay that is relates to the cam shaft sensor and causes hard starts and misfires. The car is not driveable more than a short distance. The vehicle is unsafe to drive due to the fact you do not know when this vehicle will stall or start again. The V62 recall pet fuel pump relay has malfunctioned. This part was repair but is a faulty part, a lemon, and the manufacturer should be standing behind this part and their product. I have discussed this with the repair shop and Chrysler/Jeep and now pursing with you due to the safety of this vehicle, the defective recall part, and the fact the manufacturer needs to stand behind their product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655171April 17, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655328April 17, 2025
UNKNOWN OR OTHER
Car unexpectedly shifted into neutral without me switching gears while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655331April 17, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am experiencing a delamination issue with the Uconnect screen in my 2019 Jeep Grand Cherokee High Altitude. I noticed this issue years ago when my car was still under warranty but thought it was a protective film on the Uconnect screen. Now, the Uconnect screen in my vehicle randomly turns off while driving which is a serious safety issue, especially when using the navigation system. This is a well-documented problem affecting many owners which typically manifests as bubbling or peeling of the screen's surface, leading to erratic touchscreen behavior such as phantom inputs, random changes in settings, or complete unresponsiveness. The root cause of the delamination appears to be the degradation of the "LOCA" adhesive between the screen's layers, often exacerbated by heat. This degradation can lead to the separation of the screen layers, resulting in the aforementioned symptoms. The problem affects various Uconnect systems, notably the 8.4" Uconnect 4C UAQ and 4C NAV units. I have had this issue diagnosed and confirmed by Huntington Beach Chysler Dodge Jeep Ram in Huntington Beach, CA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655007April 16, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST, ELECTRICAL SYSTEM
Starting at around 12k miles, my odometer started flashing and backup cameras completely stopped working, unable to see while backing up, at the same time the active lane management and auto emergency braking went out as well, took my car into the dealership and was told pam module was not good and covered under manufacturer warranty, even after pam module was replaced, the active lane management and auto emergency braking is still not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654730April 15, 2025
POWER TRAIN
The component in question is the rear drive shaft. It has been losing speed as I travel on roads and the highways. When accelerating from a stop sign or red light, the vehicle seems to not want to move. It takes a few seconds for the computer to realize the car is in motion. Once it picks up speed, there are three (3) knocks that occur. It makes the vehicle jerk hard and sway sometimes. The next component is the transfer case. It puts the four-wheel in progress to be shifted. The four-wheel drive makes a popping noise when the vehicle comes to a stop and is shut off. It continues to keep shifting from two-wheel to four-wheel to two-wheel without even using the controls. While pulling out from a car lot, I made a right turn. The vehicle acted as if it did not want to go, and the front end started jerking and making a popping noise. Also, when riding on the highway, the front end shakes terribly. My safety was at risk because the vehicle acts up while pulling into traffic or riding on the road. Sometimes, I have my grandkids in the vehicle with me. They are my most precious packages when they ride with me. The problem of the drive shaft has been confirmed by a dealerships service department, my mechanic, and the mechanics of the dealership I purchased the vehicle from. Has not been inspected by the police, insurance reps, or the manufacturers. There were times when the service message for the four-wheel drive came on. It was an issue trying to find a place to do the service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654780April 15, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654788April 15, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Traveling at around 55 MPH, slowed down for a stop light. Dash started flashing and beeping and stated "shift to park then shift to desired gear." Could not accelerate, had to put in park then back in drive to keep moving. No check engine light. 2 dealerships cannot fix because there's no code. Seems to be a common occurrence on Jeep forums. Afraid this will happen again on the interstate and I will get rear ended or not be able to get off the road. Major safety concern!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654397April 14, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, the brakes and ABS warning lights illuminated. The contact stated that occasionally the lights remained illuminated for five minutes before turning off. The contact stated that when the doorknob was touched, the warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654598April 14, 2025
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
From one day to the next the engine is blown. Mechanic says the engine was hot for a while but no light or notices came up until the day of the major issue. I had jsut taken it to get new headlights and tires rotated and no mention of anything off. From oen day to thenext it overheated. I see similar RECALLS on the SAME EXACT JEEP. Make model and year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654621April 14, 2025
ELECTRICAL SYSTEM
Uconnect 8.4" infotainment screen is delaminating. This causes the touch screen to randomly press buttons during driving. This can make calls to contacts, or emergency numbers during driving. This can change settings at random during driving like seating heat, radio stations, other vehicles settings such as drive assistant software, turning on and off, blind spot notifications, lane assist, etc. Very distracting for a driver to continue to try and drive while focusing on what just happened or what was just changed. If your phone is connected to the device, it can call 911, or other contacts change volume setting, get stuck to where you can't change them. gain very distract and a safety concern. It is a well know issue with this model. This issue is no longer being fixed by service center or dealer without a 1500-2500$ service fee. This seem like a manufacturing defect and major safety concern while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654632April 14, 2025
UNKNOWN OR OTHER
Car stalls without warning. Car is able to cruise and brake until I can pull off to the side of the road. Car will restart after turning it off. Speed, time, duration of the drive does not matter. It happened at 40 MPH, 60 MPH, 80 MPH. It happens 5 minutes into a drive or 20 minutes. Took it to the mechanic multiple times, codes do not pop up. Engine light does not come on. Mechanic is unable to find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654616April 14, 2025
UNKNOWN OR OTHER
Rear tailgate will periodically just close. When this occurs, it is just after reaching full open. At times it takes extreme force to halt it in its travels. I have brought it to the Jeep dealer but it did not repeat while they were checking it, so they said there is nothing that can be done. I am reporting this in event it is more wide spread, as I picture a child getting hurt by this (needless to say, I do not let my grandchildren near this!)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654313April 13, 2025
SEATS
Driver side head restraint exploded automatically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654379April 13, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
At 100,000 miles , traction control light and 4wd service light came on. Dealer said rear diff motor replacement needed, and the TCCM . I replaced and problem still persists . Now red triangle come on dash and says pull to safety motor will turn off. Turning wheel it hesitates like it's not engaging correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654316April 13, 2025
POWER TRAIN
Since it was brand new it likes to shift hard into reverse or drive from park. Sometimes it shifts with NOTHING going on like it should Other times there is subtle thump into gear other times it's a harder thumb into gear. There is 2 or 3 levels of hard shift into gear. Valve body and Output shift kit have already been replaced and it's STILL happening
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654052April 11, 2025
UNKNOWN OR OTHER
While driving my 2013 JEEP Grand Cherokee on [XXX] the passenger side front headrest deployed with no warning. There was a passenger in the seat at the time of the deployment. My local Jeep dealership stated the headrest wasn't covered by warranty even though an extended warranty letter was sent that there was a known issue with the headrest. There are NO warning lamps, messages or other symptoms of the problem prior to the failure. Once the headrest deploys it CAN'T be reset. The local JEEP dealership is unable to inspect or repair UNTIL the headrest deploys. The driver side headrest MAY STILL DEPLOY. This issue can cause an accident, injury, or worse. I had to pay for a repair of a known issue that I could take no preventive action. A call to Chrysler resulted in no resolution or reimbursement of $1,250.23 I paid. I have the deployed headrest. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654109April 11, 2025
ENGINE
Lifters are ticking. Yet another 3.6L Pentastar engine with the same issue, and no recall issued. Someone is going to die from this defect, if there haven't already been fatalities related to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654159April 11, 2025
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at 10 MPH in a parking lot, the vehicle unintendedly shifted into neutral. The contact stated that the RED caution warning light illuminated, and a message was displayed that the vehicle going too fast for the gear. The vehicle shifted into neutral independently. The vehicle was taken to the dealer however, there was no diagnostic test provided. The dealer stated that the vehicle was repaired; however, the failure reoccurred twice. On another occasion, after the vehicle was repaired, the vehicle shifted into neutral independently and the vehicle rolled backwards. The vehicle remained had been with the dealer since March 26, 2025. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654208April 11, 2025
ELECTRICAL SYSTEM
Trunk lift gate opens on its own and continually opens and closes; removing the battery does not stop the automatic open/close and it will continue to do so for some time. It does it randomly, but more so after the car has gotten wet from a wash or rain. While sitting stationary the trunk opened on its own while locked and alarmed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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