Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11649355March 19, 2025
ELECTRICAL SYSTEM
While driving on the expressway, traffic stopped and on the dashboard it said shift to park and the jeep completely turned off. I was in the middle of the expressway so it was scary, I’m glad we were stopped since it was rush hour. The truck turned on right away. I took it to the dealer a couple of days later and they didn’t find the issue. I’m still nervous driving my truck because I’m scared it might happen again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649187March 19, 2025
UNKNOWN OR OTHER, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The entire vehicle failed with a No Start Issue. The vehicle will not wake up, can not jump off. My safety is being stranded without a workable vehicle. No the problem has not been resolved after being towed into service to the dealer twice. The STAR engineers got involved this last time but asked the service center to release the vehicle to me because they could not replicate the issue. No warning lamps, messages or other symptoms to indicate a problem with the vehicle/engine/electronic system, the vehicle is just simply dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648912March 18, 2025
ELECTRICAL SYSTEM
This is a known problem with Jeep. Service Shifter error message. I have had this repaired 3x and no one can seem to fix it. The car only has 50k miles on it. There are tons of message board stating that Jeep has a serious issue with their shifter module. Please get Jeep to do something about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649069March 18, 2025
UNKNOWN OR OTHER
While driving on the highway, I heard a loud POP coming from the roof of my vehicle. I have a panoramic sunroof. I then pulled over and saw that my sunroof had shattered. The car is less than two years old. I did some research and discovered that I was not the first person to whom this happened. I contacted Jeep, and they were no help with it. They stated they were not responsible for anything and did not even care what I had to say.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649121March 18, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
I took my vehicle on a road trip- it ran fine and I did not have any warnings or indications of a problem. When I stopped at my hotel room, the vehicle was fine. I went out to start it the next morning and I was met by a vehicle that would not attempt to start. It came up with a check engine light, e brake light, ABS error and a couple of other lights/error messages. I had to have the vehicle towed to a local shop where they informed me that this was associated with recall 94B. This recall was posted over six months ago and there is still no fix available. My vehicle will not start or run, and is not safe to drive even if I could get it to start. I am being told that it is impossible to fix until the manufacturer releases a repair option. I had to pay not only to have my vehicle towed and inspected by the first shop, but also I had to pay for it to be towed all the way back home (because I was on vacation when this happened) and it is now at a second shop who has confirmed the diagnosis and that no repair is available. This is my primary source of transportation for myself and my children, and I am being told that six months ago this issue was acknowledged by the manufacturer, but they have not fixed it. I contacted the support line for the manufacturer and was transferred six times, and then I was ultimately told that a supervisor would call me back with a solution, but that hasn’t happened yet. I asked if I should have my vehicle towed again to get it to the dealership for repairs and if they could offer me a loaner vehicle and the representative said she couldn’t advise me on that and I had to wait to hear back from a supervisor. I need them to either make a fix available or provide me a loaner or replacement vehicle if they are unable to resolve the problem. I purchased this vehicle in good faith.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649045March 18, 2025
AIR BAGS
The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while his stepdaughter was driving at 40 MPH during rainy conditions, the railroad track poles were lowered. The contact's daughter crashed the front of the vehicle into the railroad poles. There were no warning lights illuminated. The driver’s and passenger’s side air bags did not deploy. The vehicle came to a stop when the railroad poles landed in the middle of the vehicle. There was property damage to the railroad poles. A police report was filed. The contact and the passenger did not suffer any injuries. The vehicle was towed to an impound lot. The contact believed the vehicle would be deemed a total loss however, it was not confirmed yet. The contact mentioned that about six months ago the fender and bumper were placed due to his stepdaughter having an accident. The manufacturer was not notified of the failure. The dealer was not contacted. The failure mileage was 30,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11648684March 17, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after stopping the vehicle and shifting into park(P), the vehicle started rolling backwards in the driveway. The contact stated no warning light was illuminated. The contact stated that the failure had occurred several times. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure. The dealer advised the contact to use the parking brake while parking the vehicle. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the VIN was not included. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648876March 17, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
2019 Jeep Grand Cherokee Overland that has been issued recall 94B (24-V-838) with no remedy currently available. While driving this vehicle, it displayed a message to stop and turn off vehicle as it will be shutting down soon. Without further warning, the vehicle shut down, all power, lights etc, while driving at posted speed of 55 MPH, which resulted in the need for the driver to pursue action to avoid what could have been a serious accident. The active error codes indicate an issue with the HCU/ABS module, which is what was recalled. Jeep has not provided any assistance during the 5 months since this recall was issued. This recall should be upgraded to a mandatory do not drive recall with a loaner vehicle to be provided by Jeep until a remedy is determined.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648651March 17, 2025
ELECTRICAL SYSTEM
Power lift gate will open and close by its self. I have had it looked at and the dealer said to report it as it’s a known issue and no recalls have been issued yet for this year. Have not had a fire yet on this vehicle. But was told it was leaking around the power liftgate control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648593March 16, 2025
SERVICE BRAKES
Recall number 24V-838. My vehicle currently has a temporary tag/registration as it has not passed state-required safety inspection, directly related to the reason for the recall, a faulty HCU/ABS module. With this temporary tag expiring soon and no remedy for the recall, I will not be able to use my vehicle. I will not be able to get to work and home, I am not able to go grocery shopping, and the many other errands I take care of each week. In the meantime, my vehicle remains parked and unused. A vehicle that it is not used does fall apart. If there is no projection for finding a remedy, for how long is my vehicle going to be parked and not used? The lack of a remedy for this recall has become very real in my world. This is extremely frustrating because I love my Jeep, I truly do. Please advise when do you expect to have a remedy for this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648600March 16, 2025
POWER TRAIN
The PTU and transfer case have the same issue outlined in this recall “Safety Recall W47 / NHTSA 20V-343 PTU Input Spline” My vehicle misses the covered manufacture date of the this recall by 1 month but has the same problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648479March 15, 2025
EXTERIOR LIGHTING
Right front blinker burns out plus the socket burnt also, I replaced both parts around 10/25/2024 and the same thing happened..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648443March 15, 2025
VISIBILITY/WIPER
Rear windshield randomly exploded. Defroster was NOT on, no rapid change in temps, nothing on the road, nor people around. I’d been driving 2-3 hours already on this morning it occurred. Temps were around 30-40f
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648254March 14, 2025
ENGINE
I already complained before about the engine overheating in the car not being able to start so it took the car over to authorized dealership to where I could have my oil change done and the dealer noticed that there is engine oil that has mixed in to my coolant reservoir and that now I might have a blown head gasket after contacting several different dealerships about the recall they informed me that everything happened fixed on my vehicle which I have not been aware of since I've had the vehicle everything that's been repaired has been out of my own pocket and expenses the recall is for a EGR cooler which is the same recall that I've complained about numerous times I'm not able to drive the vehicle and I'm looking at repairs of anywhere to four to $10,000 now to replace my whole engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648344March 14, 2025
UNKNOWN OR OTHER
Touch screen delamination issue. The touchscreens control different aspects of the vehicle, from the Radio to HVC system. After delamination has occurred the systems go berserk and cannot be used. It's obvious looking at the screen it has delamination issues. I called Jeep Customer Care, and their policy doesn't cover 2018 models. There are multiple threads online about this issue. Dealers charge $1,500-2,000 to replace/fix which is ridiculous when it is a known default of the screen they are installing in the vehicles. There have been no other issues with the vehicle or symptoms, it started switching radio channels once and awhile late 2024 and has progressed to almost every time the car is started. Its frustrating consumers have to pay out of pocket when the manufactures know they installed defective screens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648045March 13, 2025
POWER TRAIN, ELECTRICAL SYSTEM, SERVICE BRAKES
ACTIVE SAFETY RECALL 94B STELLANTIS ISSUED 11/07 4+ MONTHS WITH NO REMEDY!!!! I FEAR FOR MY LIFE AND PASSANGERS EVERY TIME I NEED TO DRIVE MY VEHICLE. STELLANTIS SHOULD PROVIDE LOANER VEHICLES TO THE CONSUMER AT NO COST GIVEN THEIR INABILITY TO FIND A REMEDY IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647843March 12, 2025
AIR BAGS, SEAT BELTS, ELECTRICAL SYSTEM
My vehicle started flashing my seatbelt light when I was driving and I was buckled and then my airbag light came on and my automatic start and stop light came on and have stayed on. I took it into Chrysler Dodge Jeep ram and they charged me $203 to tell me that I don’t have any shorts in the seatbelt wire harness and they found a O.L (over limit) indicating that I have a internal open within the seat, buckle itself,causing the codes and the lights on the dash and that it’ll cost $541.26 to fix and it is not covered under any warranty, even though I just purchased the vehicle eight months ago and I’m under the 100,000 miles and just approaching the first 5 years. I should be covered. Now my airbags will not work and neither will my auto on and off features. This is a safety concern that should have a recall on it or be covered by Mopar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647927March 12, 2025
SERVICE BRAKES, HYDRAULIC, ENGINE, EXTERIOR LIGHTING
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal grinding sound. The electronic stability control (ESC), traction control, and check engine warning lights were illuminated. Additionally, the brake lights illuminated while the vehicle was turned off. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The dealer informed the contact that parts were not yet available for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647956March 12, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647975March 12, 2025
POWER TRAIN
The monostable shifter shifts without pressing the button. Can be bumped out of gear while driving. Message on display reads "service shifter". Replacement is necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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