Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#747849July 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CAR ROLLED BACKWARDS ON SLIGHT INCLINE WHILE IN PARK ONCE WITH ENGINE ON AND ONCE WITH ENGINE OFF. I TOOK IT IN TO MY DEALER AND THEY SAID NOTHING WAS WRONG. TODAY I READ ABOUT YOUR INVESTIGATION AND SINCE I HAD A SIMILAR PROBLEM THOUGHT I SHOULD FILE A REPORT. NOW I ALWAYS USE THE PARKING BRAKE SO I'M NOT SURE IF THERE IS STILL A PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561889July 3, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WITH ONLY 35000 MILES ON VEHICLE, CONSUMER HAS HAD IT SERVICED FOUR TIMES FOR BRAKES AND IS NEEDING TO HAVE IT SERVICED AGAIN, CONSUMER WAS INFORMED THAT THE BRAKE PADS SEEMED TO HAVE BEEN DESIGNED OR ASSEMBLED WITH TOO TIGHT CLEARANCE, CAUSING ROTORS TO WARP FROM THE HEAT GENERATED DURING BRAKING. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891919July 3, 2001
ELECTRICAL SYSTEM:IGNITION
VEHICLE WOULD LOSE ALL POWER WHILE IN MOTION WITHOUT WARNING. IT WAS LIKE BATTERY GOING DEAD. AFTER A WHILE, IT WOULD START AGAIN. WHEN THIS HAPPENED, IT BURNED OUT IGNITION COIL, AND IT WON'T START. CONSUMER HAD VEHICLE TOWED INTO DEALER TO REPLACE IGNITION COIL. VEHICLE HAS HAD THREE IGNITION COILS. TOOK TO DEALER, AND THEY COULDN'T FIND CAUSE. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891849July 2, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SINCE PURCHASING VEHICLE BRAKE ROTORS HAVE BEEN TURNED TWICE, AND FRONT ROTORS ARE CURRENTLY BEING REPLACED FOR VIBRATION OCCURRING DURING NORMAL BRAKING AT ANY SPEED. DEALERSHIP INFORMED CONSUMER THAT VEHICLE'S HISTORY SHOWS PREVIOUS SERVICE FOR ROTOR PROBLEMS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891867July 2, 2001
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL GAUGE WOULD READ FULL, BUT FUEL TANK WAS EMPTY. CONSUMER HAD VEHICLE SERVICED. TECHNICIAN STATED FUEL SENDING UNIT NEEDED TO BE REPLACED. PLACE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891888July 2, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER'S WIFE WAS DRIVING A LEASED GRAND, CHEROKEE, AT APPROXIMATELY 5 MILES. BROUGHT IT BACK, AND PARKED IT IN DRIVEWAY, TOOK FOOT OFF BRAKE, AND AUTOMOBILE IMMEDIATELY TOOK OFF . IT WENT STRAIGHT THROUGH CONSUMER'S GARAGE, HITTING OTHER CAR THAT WAS PARKED IN GARAGE, CAUSING DAMAGE TO IT BEFORE COMING TO A HOLT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747666July 2, 2001
SUSPENSION:MULTIPLE AXLE
REFER TO MFG. BULLETIN # 03-03-98, SUBJECT: REAR AXLE CARRIER BEARING GROWL, REPLACEMENT PARTS R4886321( REMANUFACTURED REAR AXLE ASSEMBLY)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747685July 2, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS WARPED PREMATURELY - CAUSE UNSAFE SHAKING WHEN APPLY BRAKES OVER 50 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747632July 1, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
UPON USING THE TEMPORARY SPARE TIRE, VEHICLES WITH QUADRA-TRAC TRANSFER CASE CAN CAUSE THE FRONT DIFFERENTIAL TO OVERHEAT. (SEE REPORT IN TRANSPORT CANADA ARTICLE RECALL # 1998014 CAMPAIGN CODE 757)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891655June 29, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THERE WAS VIBRATION IN STEERING COLUMN DURING BRAKE APPLICATION, MORE SEVERE UNDER HARD BRAKING. DEALERSHIP HAS EXAMINED VEHICLE AT 6,000 /15,000 /24,000/ 30,000 AND 40,000 MILES, AND FAILED TO REMEDY PROBLEM , ONLY TURNING AND REPLACING BRAKE ROTORS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891657June 29, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
WHEN USING CRUISE CONTROL AND DRIVING UPHILL, VEHICLE WILL DOWNSHIFT TO FIRST GEAR, CAUSING DRIVER TO BE THROWN FORWARD. DEALER STATED THIS WAS A KNOWN PROBLEM, AND CHRYSLER DID NOT HAVE A REMEDY. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891684June 29, 2001
STEERING
VEHICLE WAS MAKING POPPY NOISE COMING FROM STEERING, AND PASSENGER'S LOCK WOULDN'T LOCK AT TIME. VEHICLE PULLED OVER,, BRAKES HAD TO BE REPLACED. THE DEALERSHIP IS AWARE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891697June 29, 2001
POWER TRAIN:AXLE ASSEMBLY, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
SPARE TIRE CAUSES AXLE TO OVERHEAT. CONSUMER HAD TO REPLACE FRONT AXLE. CONSUMER FEELS THAT THIS PROBLEM IS THE SAME AS RECALL NOTICE1996 MODELS. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891711June 29, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THERE WAS VIBRATION IN STEERING AND EXTENDED BRAKING DISTANCE WHEN BRAKING, ALSO NOISE. DEALER REPLACED FRONT ROTORS. IN OCT 2000, VEHICLE WAS TAKEN TO DEALER FOR SAME PROBLEM, AT THAT TIME DEALER TURNED ROTORS.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747588June 29, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C CONSTANTLY BLOWS FUSES, DEALER SAYS IT IS A/C, PRIVATE MECHANIC SAYS IT IS ELECTRICAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891526June 28, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING AT ANY SPEED AND APPLYING BRAKES VEHICLE WILL EXPERIENCE A "BOUNCE" IN FRONT WHEELS, AND STOPPING DISTANCE INCREASED DUE TO POOR PERFORMANCE OF THE BRAKING SYSTEM. DEALERSHIP HAS EXAMINED THE VEHICLE THREE TIMES FOR THIS PROBLEM ,AND REPLACED THE BRAKE PADS AND ROTORS. THESE REPAIRS HAVE FAILED TO REMEDY THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891615June 28, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER WOULD LEAK FREON ONTO ENGINE. HAVE TAKEN TO DEALERSHIP FOR REPAIR OF LEAK. *AK AIR CONDITIONER DUCT TUBE FELL OUT OF POSITION AT ONE POINT ONTO DRIVERS FOOT, THIS CAUSED SOME LOSS OF CONTROL, HOWEVER CONSUMER WAS ABLE TO REGAIN CONTROL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891618June 28, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ABS BRAKING SYSTEM ROTORS FOR THE 1999 JEEP GRAND, CHEROKEE CAUSES VEHICLE TO SHAKE, AND DRIVER TO LOSE CONTROL OF THE VEHICLE WHEN SPEED WAS ABOVE 25MPH. CONSUMER HAS HAD ROTORS REPLACED ON VEHICLE LESS THAN 1,000 MILES AGO. DEALER HAS YET TO BE CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747507June 28, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
IF I WAS TRAVELING AT A CERTAIN SPEED AND I APPLIED MY BRAKES, MY STEERING WHEEL BEGAN TO VIBRATE. I DIDN'T THINK ANYTHING OF IT. MY JEEP WAS LESS THAN SIX MONTHS OLD AND THERE COULDN'T BE ANY PROBLEMS WITH IT....YET. I BLEMED THE ROAD CONDITIONS AND DIDN'T THINK MUCH ABOUT IT. THE VIBRATIONS GOT WORSE BUT THE ROADS WHERE THE SAME. I TOOK IT IN THE DIRECT AUTO PLAZA, IN EL CENTRO CA. AND THEY SAID IT WAS MY ROTORS, THEY WERE WARPED. THEY SAID THAT IT WAS "NORMAL" WEAR AND TEAR AND THAT WARRANTY WOULD NOT COVER THE FIXING OF THE ROTORA. THEY WHERE GOING TO CHARGE ME 350.00. I AM FRUSTRATED BECAUSE IF THIS IS NORMAL WEAR AND TEAR I DON'T KNOW IF I COULD AFFORD TO BE PUTTING 350.00 ADDITIONAL MONEY IN TO "NEW" VEHICLE EVERY 12-15 THOUSAND MILE. I FEEL THAT THE ROTORS ARE DEFECTIVE AND SHOULD BE REPLACED UNDER WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747521June 28, 2001
SEAT BELTS:FRONT:RETRACTOR
I WAS DRIVING NORTHBOUND IN THE 1996 JEEP (A FEDERAL GOVERNMENT VEHICLE) ON A MULTIPLE LANE DIVIDED HIGHWAY (POSTED SPEED LIMIT OF 45 MPH) AND CAME TO A COMPLETE STOP AT AN INTERSECTION FOR A RED LIGHT. MY VEHICLE WAS THE FIRST NORTHBOUND CAR TO STOP AT THE INTERSECTION. I WAS WEARING MY SEAT BELT AND SHOULDER HARNESS WITH MY FOOT ON THE BRAKE WHILE STOPPED HERE. SEVERAL SECONDS LATER, AN INATTENTIVE DRIVER IN A PICKUP TRUCK COLLIDED INTO THE LEFT-REAR PORTION OF MY VEHICLE AT A WITNESS-ESTIMATED SPEED OF ABOUT 30 MPH. FOLLOWING THE IMPACT, THE SHOULDER RESTRAINT SYSTEM DID NOT RESTRAIN MY UPPER BODY. AS A CONSEQUENCE, MY HEAD HIT THE STEERING WHEEL WITH SUFFICENT FORCE TO CAUSE MULTIPLE HEAD AND NECK TRAUMA INCLUDING CONTUSIONS, LACERATIONS, MUSCLE STRAIN, A FRACTURED NASAL BONE AND SEPTUM, A SEVERE HEADACHE, LINGERING PAIN, AND DELAYED VERTIGO. MY INJURIES WOULD HAVE BEEN MUCH MORE SEVERE HAD I BEEN WEARING MY EYEGLASSES OR SUNGLASSES. THE JEEP WAS PROPELLED THROUGH THE CONTROLLED INTERSECTION AND EVENTUALLY CAME TO A STOP IN THE SOUTHBOUND LEFT-HAND TURN LANE; IT DID NOT COLLIDE WITH ANY OTHER OBJECTS. I EXPRESSED MY CONCERNS TO DAIMLER-CHRYSLER OFFICIALS ABOUT THE "APPARENT" FAILURE OF THE SHOULDER RESTRAINT SYSTEM TO PREVENT MY INJURIES AND THEY LAUNCHED AN INVESTIGATION. THEIR FINDINGS WERE THAT "THE SHOULDER RESTRAINT SYSTEM WAS NOT DESIGNED TO RESTRAIN THE DRIVER IN A REAR END COLLISION". IF THIS IS THE CASE AND IF THE SHOULDER RESTRAINT MECHANISM IN THIS JEEP IS THE CURRENT AUTOMOTIVE INDUSTRY STANDARD IN THE U.S., THEN I WOULD RECOMMEND FEDERAL REGULATIONS REQUIRING VEHICLE MANUFACTURERS TO: (1)DESIGN AN IMPROVED INDUSTRY-WIDE SHOULDER RESTAINT SYSTEM(S) TO BETTER PROTECT MOTOR VEHICLE OPERATORS AND PASSENGERS FROM SUSTAINING TRAUMATIC HEAD INJURIES IN REAR-END COLLISIONS; (2)INSTALL SUCH AN IMPROVED RESTRAINT SYSTEM IN ALL NEW AUTOS AND TRUCKS; AND (3)PROVIDE OPPORTUNITIES TO INSTALL THESE IMPROVED RESTRAINTS IN VEHICLES MADE EARLIER. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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