Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11559535December 11, 2023
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Hyundai Tucson. The contact stated that while having an oil change by an independent mechanic, the contact was informed there was a leak in the engine compartment. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Vallejo Hyundai (3266 Sonoma Blvd., Vallejo, CA 94590). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 180,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559396December 10, 2023
ENGINE, STRUCTURE:BODY
I bought the car with 83,000 miles 9 months ago. It had engine failure at 104,000. From the beginning the car stalled when trying to accelerate almost got hit several times. The car had major oil consumption issues with no leak. The car died without any warning lights almost causing an accident. I rolled into oil change place. Car was low on oil. It had engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559335December 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM
This is the 2nd time I have had a sensor indicator. The first was a knock sensor where my car barely made it across the road. Now another code for intake issues. If my car dies and I get hit Hyundai is liable. I know many people that have issues with their Hyundai dying and are without their cars waiting for repairs for. months and months, but the fact that I have a grandson and my car could die is incomprehensible. These cars need to be pulled off the market.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559266December 9, 2023
ENGINE
While driving down the interstate to go back to my college, I noticed a cloud of white smoke coming out of my exhaust. Seconds later, I no longer could accelerate and white smoke was also coming out of the engine. There were no lights on my dash at this point or at any point before this day. I quickly tried to get off of the road when I noticed my car was no longer going. I managed to get to the side of the road where finally my engine and oil light came on. I waited 2.5 hours for a tow truck on the side of the interstate, where I was barely off of the road. It was taken to the dealership where I bought it (since the car only has 32k miles on it) for a "hole in the engine" which is what I was originally told by the service department. Two days later, I received a phone call that there actually was no hole in my motor, and that the drain oil plug disappeared from my engine while driving, causing all of the oil to spill out of my engine that day on the interstate. Despite getting an oil change only 1500 miles ago from this exact dealer, they stated that the plug would have fallen out immediately after their service if it was placed back incorrectly. Hyundai stated this is now an "owner's problem" and that I was to call my insurance company to get an estimate from them because the dealership would not cover it since it was no longer a warranty issue. I called my insurance company who then got pictures from the dealer of the engine and a video. They then called me stating this type of damage is not covered under my policy, and that they would not pay for it. So here I am, stuck with Hyundai refusing to pay for a damaged engine even though the oil drain plug fell out, which inherently caused the damage, and despite having a 10 year/100k mile warranty on the motor. I found out there is an open investigation through the NHTSA about this exact issue and was hoping to receive clarity on what I can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559312December 9, 2023
ENGINE, POWER TRAIN
Appears to be an issue with the Dual Clutch Transmission. Makes the suv jolt after starting, waiting in traffic/red light and/or randomly driving around. Speed is not a determine factor in causing this “jolt”, for it happens at any rate of speed. Fear is the suv will randomly just stall and/or completely give out while driving, especially on the highway!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559219December 8, 2023
EXTERIOR LIGHTING
The car was purchased in June 2023. The left turn signal malfunctioned a minimum two times while operating the car. The last occurrence was in Nov 2023.There was no symptom of the problem prior to its first appearance. The instrument panel confirmed a message that it should be checked. The car was taken in and inspected, December 2023. The service center did not find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559099December 8, 2023
BACK OVER PREVENTION, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Hyundai Tucson. The contact stated that on three occasions while the vehicle was in park(P), the vehicle failed to shift into the intended gear. The vehicle was towed to a dealer where it was diagnosed and determined that the rear-view sensor needed to be replaced. The vehicle was repaired. On another occasion, while at a car wash the rear hatch opened inadvertently. On another occasion, while driving approximately 65 MPH, the Emergency Automatic Braking Display light was illuminated, and the vehicle slowed down inadvertently. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558898December 7, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Hyundai Tucson. The contact stated that the vehicle hesitated to accelerate while driving uphill. Additionally, the engine was consuming an excessive amount of engine oil. The vehicle was taken to the dealer who diagnosed that the catalytic converter had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. While driving approximately 35 MPH, the vehicle stalled. The vehicle was towed to the dealer who diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The engine had been replaced. The vehicle continued to hesitate while driving uphill. The check engine warning light was illuminated intermittently. The vehicle was returned to the dealer who diagnosed that the catalytic converter had failed again and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558937December 7, 2023
POWER TRAIN
The DCT transmission shudders when first accelerating then smoothing out . it also at times will not accelerate at all for several seconds. This can be very dangerous while pulling out into traffic because it doesn't do it all the time.The dealer does know about the problem and has been confirmed . No warning lamps .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558974December 7, 2023
ENGINE
My Hyundai Tucson burns through 3.5 quarts of oil in 1,000 miles. I do not feel safe driving my vehicle. Yet I have no choice as Hyundai dealerships do not offer loaner cars and nurses cannot call off from the hospital with car problems. I purchased a Hyundai because of the 100,000 mile warranty, and I expect resolution in a timely manner. I have kept detailed records, including the 14 oil changes and two oil pan resealings required in the past year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559052December 7, 2023
ENGINE
Dear sir, my 2019 Hyundai Tucson has been in and out of Milford Hyundai five times now they say it is in oil consumption problem they say they requested a new motor. This last time my grandson was in the car we were on the highway out of nowhere the car would not go over 30 miles an hour light was flashing. I got off the highway and called AAA that was eight days ago previous to that it has been checked and towed in three times and driven in while the light was flashing And not going over 30 miles an hour I have not heard from anyone in service . They have not gotten back to me to let me know what’s going on. Their customer service is awful. Please advise I am [XXX] they are taking advantage of my age and me being a woman who has duties and works and grandchildren and a mom I need a car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559059December 7, 2023
ENGINE
A knocking noise from the engine that increases in frequency as the engine rpm increases. Reduced power and/or hesitation and vibration. Illumination of the “check engine” light in the instrument cluster. Illumination of the “engine oil pressure” warning lamp.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558711December 6, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558750December 6, 2023
ENGINE, STRUCTURE:BODY
Body - exterior. Door handles stop working and cannot open the doors. Engine - massive oil consumption issue. Having to put in roughly 10 QUARTS of oil in between oil changes, but low oil warning light inside of the cluster also never comes on to let you know if the oil is low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558759December 6, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle has 101k miles on it, just over the 100k Hyundai warranty. Vehicle began shaking and sputtering while driving, and check engine light illuminated, I was able to get it to a local mechanic. Mechanic said it had multiple codes (P300, P302, and P304). They did a compression test and said the engine has internal failure and should be replaced; quoted 13k to replace. I had it towed to the Hyundai dealership where I bought it, and they are investigating it. The service manager told me even with perfect maintenance records, Hyundai will likely deny a goodwill claim to replace the engine. Looking at all these engine failure complaints for this year model, it is clear this is an ongoing problem and Hyundai needs to issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558810December 6, 2023
POWER TRAIN
The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at various speeds, the engine revved however, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact called a local dealer and was provided the cost for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558542December 5, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558557December 5, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I am writing about the recall on the Hyundai vehicles that apparently are at risk for catching fire. Hyundai sent a letter that told us to park it away from our house and garage structures. We got this letter in early November and I called customer service as well as emailed to find out when we would hear about a fix. First of all, to get to a human being takes a minimum of 4 minutes. Then, they can’t tell me a darn thing. I found out from my first contact that we would hear something by the “end of the month.” That was in November. Well, November came and went and it has started to snow. No one wants to park outside nor do we care to have the house and car catch fire. I called and emailed again on December 2nd and the line was, “Well, we just don’t have a fix yet. Keep waiting.” If this is so serious, why can’t someone figure this out? Surely they have engineers working for them who have some idea as to how to fix this. It can’t be that difficult. Take out the parts that catch fire and replace them with good parts. It is my feeling that they are looking a cheap way out since this involves so many vehicles. Next, I attempted to reach the corporate office through an email. They contacted my husband on December 5th and offered him $100. What are we supposed to do with that? We need the car fixed. The snowplow cannot plow the driveway with his car outside of the garage. I really need to know what the timeline is on this. I am so disgusted with the lack of communication and the poor customer service. Please, is there anything at all that can be done?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558630December 5, 2023
POWER TRAIN
Failing Transmission including inability to engage reverse and slipping gears while shifting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558678December 5, 2023
ENGINE
System Failed: Shut off in traffic. Vehicle can be inspected upon request. Safety risk: Potential for collision. Input from Dealership: Dealerships error code/diagnostic code was P213800. Reset system and recharge battery. Warning lights came on at the same time as the car shut down. One month prior check engine light came on, but car was operating normally. Dealership ran diagnostic test which did not indicate any issues. The suggestion was to tighten the gas cap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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