Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11558624December 5, 2023
POWER TRAIN
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 40-50 MPH, the transmission was shifting hard, and was upshifting and downshifting independently. There was no warning light illuminated. The contact stated that the failure had recurred several times while driving. The vehicle was taken to the dealer, where it was test-driven, but the failure could not be duplicated. Additionally, the manufacturer sent a field technician out who could not duplicate the failure. The manufacturer then informed the contact that the vehicle was not experiencing a failure. The contact also stated that while driving 50 MPH, the Forward Collision Avoidance: Automatic Emergency Braking system engaged while there was no vehicles or objects nearby. The contact depressed the brake pedal to reset the vehicle, then depressed the accelerator pedal and continued driving. The contact stated that the failure recurred several times while driving. The contact stated that he was driving with the Adaptive Cruise Control mode engaged. The contact stated that while changing lanes, the vehicle failed to accelerate as needed. The contact stated that he disengaged the Adaptive Cruise Control and depressed the accelerator pedal to drive at highway speeds. The contact stated that the failure recurred on another occasion, then the vehicle independently accelerated to 80 MPH temporarily. The contact stated that while driving uphill and depressing the accelerator pedal, the vehicle failed to respond and decelerated. The contact was able to continue driving. The vehicle was not repaired. The failure mileage was approximately 670. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558401December 4, 2023
ENGINE
Hyundai completed the recall in their system after inspection when the recall was not addressed. Months later I am experiencing check engine light and same symptoms from recall, and hyundai is booked out two months and telling me that the recall does not exist. Code reads severely damaged rod bearings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558310December 4, 2023
ENGINE
The contact owns a 2012 Hyundai Tucson. The contact stated while starting the vehicle, the vehicle made abnormal knocking sounds. There was no warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for diagnostic testing. The contact received a notification for Hyundai Campaign Number: 966. Additionally, the contact received an unknown NHTSA Campaign Number however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the vehicle was eligible for repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558098December 2, 2023
ENGINE
Three months ago, I was driving my car when the engine shut down while I was driving on the highway. I was able to pull over safely, however, I could have been in a fatal accident as my engine could no longer accelerate while I was on the highway. My car has been sitting in the Hyundai dealership since September 9 when the incident occurred, with Hyundai stating it can take 6-8 months. This has since placed my financial situation at a personal difficulty as the dealership has not been able to even diagnose car yet as they’ve stated, many other cars have the same issue that are ahead of mine. I tried reaching out to Hyundai customer support to get a rental car, but they said they cannot provide one until a proper diagnosis has been met so I would have to pay out-of-pocket until then, which I don’t know for sure if the rental will for sure be covered in full, much less I cannot afford to pay out of pocket in the meantime anyhow. If Hyundai could send a certified diagnosis to the customer support, that would then allow them to fund a rental car while the dealership finishes repairing the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558030December 2, 2023
EXTERIOR LIGHTING
head lights, I cannot see pedestrians walking on cross walk when driving they head lights seem kind of dim
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557812December 1, 2023
ELECTRICAL SYSTEM
Front passenger door and rear passenger door will not open from the inside or outside. This is a major safety issue if someone has to get out in an emergency. I searched online and there are a ton of issues with the 2016 Hyundai Tucson in regards to the locking mechanisms in the doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557961December 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557804December 1, 2023
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I have a lot of questions. I bought the best trim car for safety, but as a result, nothing worked. The damage to my family caused by this was a lot of damage mentally and physically, and it took a lot of time for these results to come out. That ended my view of Hyundai/Kia as a Korean American living in the U.S. I will never repurchase a Korean car. I suspect a sudden acceleration. I decided to report to NHTSA/BBB/Hyundai Motor America/FTC.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11557627November 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557555November 29, 2023
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
Vehicle doesn't want to accelerate when it is suppose to. Press on the gas pedal and it goes to the floor and when it does decide to accelerate it erratic. VERY scary and unsafe. Has almost gotten my daughter and I in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557356November 28, 2023
ENGINE
Without any notice the engine completely seized up and now I'm unable to even get a new engine because the engine is discontinued even though federal law mandates parts are to be available for 10 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557218November 28, 2023
FUEL/PROPULSION SYSTEM
On June 1, 2023 I was driving on a highway, suddenly lost the ability to accelerate, the car suddenly losing power and a warning message said to leave the road and have hybrid system checked. I pulled over, car idling, reentered highway only able to use low speed ( was 55 mph zone) to get to an exit a short distance away I had to be towed, the warning message still appearing at the dealership but no problem could be identified. This was an extremely dangerous situation, I have not had a problem like this again but remain concerned about a reoccurrence I have reached out to Hyundai about my concerns about 1) how roadside assistance was handled (response obtained) and 2) my concerns about this vehicle failure. I have reached out again this month to Hyundai, last contact they did not have the correct car or case number, have not called back since . This is case #21511789
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557299November 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The ABS, the Hill Descent, and an unknown warning light were illuminated. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact called an independent mechanic and was referred to the NHTSA Hotline. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557300November 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556984November 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, all warning lights illuminated on the instrument panel, at which point the contact observed smoke emanating from the engine compartment, prompting him to pull to the shoulder of the roadway. After a visual inspection of the engine compartment, he observed a small fire on some electrical wiring. The contact was able to extinguish the fire on his own. Neither a fire nor a police report were filed. The vehicle was towed to an independent mechanic, who determined that ABS fluid was leaking onto the electrical wiring, resulting in a fire. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulics); the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11557011November 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557015November 27, 2023
POWER TRAIN, ENGINE
I was driving home from a family get together with my husband and daughter in my car. We smelled something burning, and suddenly smoke was coming out of my center console. I pulled over and flames were coming out of the driver side. As soon as we evacuated the vehicle, it burst into flames. There was no warning, nothing lit up on the dashboard to warn me of this hazard. A witness was driving behind us and called 911 when he noticed flames underneath my vehicle right before I pulled over. A police report was filed and it was reported to my insurance agent, it is currently still under investigation since it just happened 2 days ago during a Holiday weekend. My safety and my family's safety was put at risk due to no warning, how fast the vehicle went up in flames, etc. The car was a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11557026November 27, 2023
UNKNOWN OR OTHER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Power window passenger side, stopped working, it is not the motor, you can hear motor running but window does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557068November 27, 2023
ENGINE, VEHICLE SPEED CONTROL
The car does not accelerate from a stopped position and when driving it does not shift or allow acceleration. This is especially an issue on hills or when trying to increase speed on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557085November 27, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES, ELECTRICAL SYSTEM
New 2023 Hyundai Tucson purchased 9/9/2023 from Curry Hyundai in Cortland NY. On several instances of highway driving during the first 1,000 miles, on highways and at highway speeds, the forward collision avoidance system activated without any reason and applied the brakes at highway speed. This happened 6 or more times in only 6 or 7 highway trips during the 1,000 break-in period, and happened after the first visit to service for this problem, during which the dealer reset the system and sent me on my way, only to leave me driving a vehicle with the same, continuing defect. After the third service attempt, dealer and Hyundai have been unable to repair the vehicle (now with the dealer for over a week). Hyundai fails to even acknowledge its warranty or any other obligations to me, and all its communications show that it doesn't take these problems seriously, it has no standard process for dealing with them, and it offers basically nothing to the frustrated car owner. All its "customer care" department has done is check with the dealer, only to leave the problem with me for an unlimited timeframe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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