Ford Freestar Complaints

2,533 consumer complaints on file.

#11202577April 19, 2019
POWER TRAIN
DRIVING HOME FROM STORE AFTER GETTING DINNER WHICH IS ONLY 2.2 MILES AWAY, MADE IT 2 MILES BACK HOME. STOPED AT STOP SIGN STARTED TO ACCELERATE UP A SMALL INCLINE, ENGINE REVVED TO RED LINE. SO I COASTED TO SIDE OF ROAD, SHUT OFF VEHICLE, THEN STARTED IT TO TRY AND LET IT RESET, IT WOULD NOT GO AT ALL OR TRY TO GO INTO ANY GEAR ONLY PARK WILL WORK. AFTER LETTING IT SIT IT WILL STILL NOT GO INTO ANY GEAR OR MOVE AT ALL. THE TRANSMISSION FLUID IS FULL AND DOES NOT SMELL OR LOOK BURNT, ENGINE RUNS GREAT AND STARTS WITH NO PROBLEMS. I HAVE SEEN THAT THIS IS NOT THE FIRST COMPLETE MADE ABOUT THIS HAPPENING TO THIS TYPE OF VEHICLE. IT WAS MADE IN MAY OF 2005 AND IS CONSIDERED A 2006.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192027March 27, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE RECALL REMEDY FOR NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) DID NOT REPAIR THE VEHICLE AND WAS NOT PROVIDED WITHIN A REASONABLE TIME FRAME. THE CONTACT WAITED FOR MONTHS TO RECEIVE THE PART FROM THE MANUFACTURER WHILE THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER WITHOUT WARNING. THE PART WAS RECEIVED THREE MONTHS LATER. ACADEMY FORD SALES (13401 BALTIMORE AVE, LAUREL, MD 20707, (800) 658-7794) PERFORMED THE RECALL REPAIR, BUT THE FAILURE RECURRED MONTHS LATER. THE DEALER DIAGNOSED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND WAS UNABLE TO BE DRIVEN. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189781March 18, 2019
POWER TRAIN
[XXX] 2004 FORD FREESTAR HAS A TORQUE CONVERTER RECALL WHICH MAY CAUSE THE VEHILE TO STALL AT SUDDENLY WITHOUT WARNING. AS I WAS DRIVING FREEWAY SPEEDS THE VAN SUDDENLY LOST POWER AS I WAS IN THE #3 LANE ON THE BAY BRIDGE. WITH THAT BEING SAID, I TRIED TO GET TO THE SAFEST LOCATION POSSIBLE. THEN HAD IT TOWED TO MICHAEL STEAD FORD AND THE DIAGNOSIS STATES THAT THE TORQUE CONVERTER DOESN'T RESOLVE THE ISSUE. WITH THE SUDDEN LOSS OF POWER AND FAILURE OF THE TORQUE CONVERTER IT LEAD TO ADDITIONAL PARTS TO BE DAMAGED AND FORD MOTOR COMPANY WONT COVER THE DAMAGE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189792March 18, 2019
SUSPENSION, POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION DID NOT FUNCTION PROPERLY. THE LEVER WAS HEAVY AND BECAME STUCK BEFORE SWITCHING INTO GEAR. SOMETIMES, THE VEHICLE HESITATED AND MADE AN ABNORMAL WHINING SOUND. ALSO, THE AXLES MADE A CRUNCHING AND GRINDING SOUND WHENEVER THE VEHICLE MADE A TURN. THE TRANSAXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE MECHANIC DID NOT HAVE THE EQUIPMENT TO REPAIR THE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE CBS AXLES NEEDED TO BE REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 270,000. ..*BF CONSUMER TOOK THE VEHICLE TO THE TRANSMISSION SHOP AND WAS TOLD THE SUDDEN POWER COULD BE TORQUE CONVERTER BUT NEEDS TO CHECKED. COMMON FAILED TRANSMISSION ERROR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187141March 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST ACCELERATION AND DID NOT MOVE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT WATER ENTERED THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS REPAIRED 45 DAYS EARLIER BY THE SAME INDEPENDENT MECHANIC FOR COOLANT LEAKING INTO THE TRANSMISSION. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186807March 14, 2019
ENGINE, POWER TRAIN, WHEELS
WAS DRIVING AND MY TACH METER WAS GOING ALL OVER 3 4 LOST ALL POWER WHILE DRIVING DOWN THE RD. ALSO TRAC CONTROL IS ALWAYS OFF GOES ON AND OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183995March 4, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE VEHICLE FAILED TO MOVE FORWARD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE CONTACT WAS ABLE TO DRIVE OFF OF THE ROADWAY AND INTO A PARKING LOT. THE CONTACT STATED THAT THE VEHICLE WOULD NOT OPERATE IN THE FORWARD GEAR; HOWEVER, THE REVERSE GEAR WORKED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V066000 (POWER TRAIN). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182607February 26, 2019
POWER TRAIN
DRIVING I-95 AT 70 MPH . VAN S TACH RACED TO 3K ENGINE SEEM TO LOOSE POWER. HAD VAN CHECKED OUT SAID IT WAS TORQUE CONVERTER. THIS IS A KNOWN REOCCURRING PROBLEM TOLD TO ME BY THE CAR TECH. HOW CAN A PROBLEM SO BIG AND DANGEROUS BE FIXED SUCH AS FAULTY CONVERTERS.WHAT CAN ONE DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182127February 23, 2019
UNKNOWN OR OTHER
TAKATA RECALL: I HAD THE TORQUE CONVERTER REPLACED, PER RECALL IN 2013 OR 2014, WHEN I LOST POWER IN MY VAN WHILE DRIVING ON THE HIGHWAY IN WA STATE. I BELIEVE MY VAN HAD ABOUT 70,000 MILES AT THAT TIME. I HAVE SINCE MOVED TO TENNESSEE. YESTERDAY, I WHILE DRIVING, VAN DIED AT A STOP SIGN, WHILE MOVING ON THE STREET, TURNING A CORNER, AND THEN WHILE DRIVING, LURCHING FORWARD BEFORE DYING. IT WOULD START, DRIVE A WHILE, THEN DIE AGAIN. I HAD IT TOWED TO A SHOP, WHERE THEY SAY THE NEW TORQUE CONVERTER IS "SHOT" AND TOOK OUT MY TRANSMISSION. IT WILL COST ME $2300-4000 TO REPLACE THE TRANSMISSION. FORD EMPLOYEE LOOKED UP MY VIN # AND SAID IM NOT PART OF A "RECALL" FOR BAD REPLACEMENT TORQUE CONVERTERS, BUT HOW CAN A TORQUE CONVERTER GO BAD....THAT BAD!! IN 5 YEARS... AND 59,000 MILES? MY VAN NOW HAS 138,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181542February 21, 2019
POWER TRAIN
TORQUE CONVERTER OUTPUT SHAFT FAILURE THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL, RESULTING IN A SUDDEN LOSS OF MOTIVE POWER WITH NO WARNING. VEHICLE WAS IN MOTION AND JUST STOPPED WORKING ON CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180243February 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. AFTER SWITCHING FROM REVERSE INTO DRIVE, THE VEHICLE WOULD NOT ACCELERATE PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. CLASSIC FORD OF SMITHFIELD (1698 E. BOOKER DAIRY RD, SMITHFIELD, NC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 53,535. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180031February 14, 2019
POWER TRAIN
SHIFT LEVER MOVES FREELY BUT CAR WILL NOT GO FORWARD OR REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176491February 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 50 MPH, THE VEHICLE DECELERATED AND LOST POWER. THE CONTACT SAFELY PULLED THE VEHICLE OVER TO THE SHOULDER. THE VEHICLE FAILED TO RESTART. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S HOME. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172803January 29, 2019
SEATS
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING AT LOW SPEEDS, THE THIRD ROW SEATS FELL BACKWARDS WHILE OCCUPIED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BOB SIGHT FORD (610 NW BLUE PKWY, LEE'S SUMMIT, MO 64063, (816) 524-6550) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO PAY FOR THE REPAIR AND KEEP THE RECEIPT. THE FAILURE MILEAGE WAS 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172140January 25, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE LUNGED AND SURGED WHEN APPROACHING A STOP. ONCE THE VEHICLE WAS AT A STOP, THE DRIVER HAD TO CONSTANTLY APPLY FORCE TO THE BRAKE PEDAL. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. AN INDEPENDENT MECHANIC WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA09016 (POWER TRAIN) AND NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE MANUFACTURER INDICATED THAT AN UNKNOWN RECALL REPAIR WAS PERFORMED IN 2013, IN WHICH THE TORQUE CONVERTER WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171399January 22, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING LOW SPEEDS, THE CONTACT HAD DIFFICULTY SHIFTING FROM FIRST TO SECOND GEAR. ALSO, THE POWER TRAIN INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 126,470.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165060January 8, 2019
POWER TRAIN
TAKATA RECALL WAS DRIVING ARE VAN WHEN THE TRANSMISSION STOPED WORKING VAN ONLY HAS 71,000 MILES ON IT I THINK IT SHOULD BE RECALLED DUE TO THEM USEING THE SAME TRANSMISSIONS IN THE OTHER CARS AND VANS THAT WERE RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165242January 4, 2019
POWER TRAIN
WHILE DRIVING HOME ONE DARK NIGHT VEHICLE QUIT ENGINE REVVED LIKE IT WAS IN NEUTRAL. COASTED TO A SAFE AREA TO PULL OFF OF ROAD. VEHICLE WOULD NOT GO FORWARD OR REVERSE. WE WERE STRANDED IN THE DARK MILES FROM NEAREST RESIDENCE WAS FINALLY ABLE TO CONTACT MY SON .HE TOWED US HOME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164357January 1, 2019
POWER TRAIN
WHEN I WAS DRIVING DOWN THE HIGHWAY THE VEHICLE STARTED LOSING POWER BUT THE ENGINE WAS STARTING TO RACE THE VEHICLE SLOWED DOWN TO A STOP CAUSING ME TO BE STUCK IN THE MIDDLE OF THE HIGHWAY WITH CARS GOING AROUND ME THE POLICE CAME BY AND HAD TO PUSH ME OFF TO THE SIDE OF THE ROAD TO A SAFE PLACE SO I CAN HAVE THE VEHICLE TOWED .FOUND OUT THE TRANS TORQUE CONVERTER STOPPED WORKING .JUST LIKE THE RECALL 11S25
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163306December 24, 2018
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE TORQUE CONVERTER FAILED AND THE VEHICLE WOULD DECELERATE AND STALL ON SEVERAL OCCASIONS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 85,000. *TT CONSUMER STATED SEL INSTANTANEUOS TRANSMISSION FAILURE WHEN HE WAS MILDLY ACCELERATING INTO A BUSY HIGHWAY INTERSECTION. THE CROSS-TRAFFIC NEARLY COLLIDED WITH MY SEL BUT AVOIDED COLLISION. CONSUMER STATED THERE WAS NO WARNING OR SYMPTON OF IMPENDING TRANSMISSION FAILURE. VEHICLE WAS DIAGNOSED WITH A FAILED TORQUE CONVERTER AND THE FORD DEALERSHIP REPLACED THE FAILED TORQUE CONVERTER . 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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