Ford Freestar Complaints

2,533 consumer complaints on file.

#11109862July 6, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE THE VEHICLE WAS IN FIRST GEAR, IT HESITATED WITHOUT WARNING WHEN ACCELERATING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,449.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109689July 5, 2018
SEATS:MID/REAR ASSEMBLY
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE THE VEHICLE WAS BEING REVERSED WITH PASSENGERS SEATED IN THE THIRD ROW, THE THIRD ROW SEAT ATTACHMENT BOLT FRACTURED. THE CONTACT STATED THAT THE SEAT SHIFTED AND WAS NO LONGER SECURELY FASTENED TO THE SUBFRAME OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105046July 2, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER WITHOUT WARNING. INTERSTATE FORD (125 ALEXANDERSVILLE RD, MIAMISBURG, OH) STATED THAT THERE WERE NO RECALLS ATTRIBUTED TO THE VIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103679June 24, 2018
POWER TRAIN
I WAS STOPPED AT A RED LIGHT ON US HWY 17. VEHICLE HAS RUN FINE THEN THE LIGHT TURNED GREEN AND WOULD NOT MOVE MOTOR REVED UP WHEN YOU SELECT GEARS YOU CAN HEAR THE TRANSMISSION WORK BUT NO POWER THIS HAPPENED IN A 6 LANE HWY IN MYRTLE BEACH SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103695June 24, 2018
POWER TRAIN
THE TORQUE CONVERTER WENT OUT JUST LIKE THE 2004 AND 2005 FREESTAR MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103431June 22, 2018
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN INSPECTION, THE VEHICLE FAILED THE INSPECTION DUE TO EXCESSIVE CORROSION OF THE FRONT FRAME. THE CONTACT CALLED L. B. SMITH FORD-LINCOLN, INC. AT 717-761-6700 (LOCATED AT 1100 MARKET ST, LEMOYNE, PA 17043) WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT INDEPENDENT MECHANICS TO OBTAIN SOME ESTIMATES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100566June 8, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
LIFTGAIT WON'T OPEN REPLACED IT AND STILL WON'T OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098220May 27, 2018
POWER TRAIN
WHILE DRIVING THE VEHICLE ON THE HIGHWAY AT 65 MPH THE VEHICLE LOST POWER AND DIED SCARING MY WIFE AND I TREMENDOUSLY. WHEN I CONTACTED THE DEALERSHIP THEY SAID BRING IN THE VEHICLE SO THEY COULD LOOK IT OVER. 3 DAYS LATER THEY CALLED TO SAY COME IN FOR THE VEHICLE AND TOLD ME THEY COULD FIND NOTHING WRONG.I TOOK IT TO A PRIVATE MECHANIC AND HE CHANGED THE COMPUTER MOD THINKING THAT WAS THE PROBLEM. WE ASSUMED IT WAS FIXED BECAUSE NO TROUBLE FOR ABOUT 2 MONTHS. THEN WHILE DRIVING ON THE HIGHWAY AGAIN IT SPUTTERED AND DIED. THIS HAS HAPPENED 10-15 TIMES SINCE AND IF I WASN'T A PROFESSIONAL DRIVER A COUPLE OF TIMES WE COULD HAVE BEEN IN A HORRIBLE ACCIDENT. I AGAIN WENT TO A FAMILY MECHANIC AND HE INFORMED ME ABOUT THE TORQUE CONVERTER BEING ON A RECALL FOR THIS MAKE AND MODEL,THEN LOOKING IT UP BY MY VIN IT SHOWS ITS NOT INVOLVED BUT HOW CAN IT NOT BE IF THE DESCRIBED PROBLEM IS EXACTLY WHAT HAPPENS? TELL ME WHERE I SHOULD GO TO GET THIS REPLACED. GOD HELP FORD MOTOR COMPANY SHOULD ANYTHING HORRIFIC SHOULD HAPPEN TO MY FAMILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097992May 25, 2018
POWER TRAIN
L WAS DRIVING ON THE HIGHWAY ALL OF A SUDDEN MY CAR SLOWED DOWN IT WOULD NOT GO FORWARD SO L COAXED IT INTO A PARKING LOT, L WAITED ABOUT 10 MINUTES AND PUT IT IN REVERSE AND IT WOULD NOT GO IN REVERSE EITHER SO L GOT OUT AND CHECKED EVERYTHING UNDER THE HOOD EVERYTHING L COULD CHECK SO L CALLED A TOW TRUCK SERVICE AND HAD IT TOWED TO MY HOME, L CALLED A MECHANIC HE LOOKED AT IT AND SAID IT WAS THE TORQUE CONVERTER HE ALSO SAID THAT FORD HAD A RECALL ON 2004 FORD FREESTAR VEHICLE FOR THERE TORQUE CONVERTERS SO PLEASE TELL ME WHAT TO DO THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097661May 23, 2018
SEATS
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING 25 MPH, THE BRACKET THAT HELD THE REAR DRIVER'S SIDE SEAT IN PLACE FRACTURED. LARSON MOTOR GROUP IN NEBRASKA CITY, NEBRASKA WAS MADE AWARE OF THE FAILURE AND REPLACED THE BRACKET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096500May 17, 2018
ELECTRICAL SYSTEM
WATER DRIPPED FROM THE WIPER BLADE COWL INTO THE PCM, CAUSING THE VEHICLE TO START, DRIVE BRIEFLY, AND THEN SHUT OFF WHILE MOVING, CAUSING LOSS OF CONTROL OF ELECTRICAL COMPONENTS OF THE VEHICLE WHILE DRIVING ON THE HIGHWAY. STEERING BECAME DIFFICULT. IF THIS HAD HAPPENED AT HIGH SPEEDS OR WITH A LOT OF TRAFFIC AROUND, IT COULD HAVE BEEN EXTREMELY DANGEROUS OR DEADLY. THE MECHANIC SAYS THIS IS A PROBLEM HE SEES WITH FORD WINDSTAR VEHICLES. THE MECHANIC STATED THE PCM WAS LITERALLY UNDER WATER WHEN HE RECEIVED THE VEHICLE, DESPITE THE CAUSE BEING A FAIRLY TYPICAL RAIN STORM, AND DRYING OUT THE PCM DID NOT HELP, AS THE DAMAGE HAD ALREADY BEEN DONE. THIS IS A SAFETY ISSUE THAT, AFTER SEARCHING ONLINE AND SPEAKING WITH MECHANICS, APPEARS TO BE COMMON. FORD NEEDS TO FIX THIS ISSUE BEFORE A VEHICLE LOSES CONTROL AT HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096579May 17, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER WHILE DRIVING 35 MPH. THE FAILURE OCCURRED WITHOUT WARNING. UPON RESEARCHING THE FAILURE, THE CONTACT BELIEVED THAT THE TORQUE CONVERTER OUTPUT WAS DEFECTIVE BASED ON THE INFORMATION FROM NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). OLATHE FORD LINCOLN (1845 E SANTA FE ST, OLATHE, KS) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED THE CONTACT WITH CASE NUMBERS: 14829406 AND 14829397. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092782May 9, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND THEN STALLED WITHOUT WARNING. THE VEHICLE WAS PUSHED OVER TO THE SIDE OF THE ROAD BY A COUPLE OF THE CONTACT'S FRIENDS. THE CONTACT RESTARTED THE VEHICLE, BUT IT FAILED TO DRIVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092533May 8, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO HIGHWAY FORD (18982 JOHNNIE B HALL MEMORIAL HIGHWAY, DERIDDER, LOUISIANA 70634) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084941April 13, 2018
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
ALPR SYSTEM ON TELEPHONE POLES AND POLICE CARS ARE ATTACKING MY VEHICLE. ALREADY DESTROYED MY ABS BRAKE SYSTEM MODULE AND NOW WORKING ON MY STARTER MOTOR, BLOWER MOTOR, SPEED CONTROL AND ETC. SOME ATTACKS CAUSE LOUD BASE DRUM LIKE THUMPING ON MY DASHBOARD. OTHER ATTACKS LOCK MY GEARSHIFT LEVER IN PARK, UNLOCK MY DOORS. STOP MY SPEED CONTROL FROM WORKING, AND ETC. THESE ATTACKS HAVE BEEN ONGOING FOR ABOUT 4 YEARS. ALONG WITH THESE ATTACKS, POLICE CARS FREQUENTLY THREATEN ME WITH HEAD-ON COLLISIONS. THE THUMPING SCARES ME WHEN IT OCCURS IN HEAVY TRAFFIC AND COULD CAUSE AN ACCIDENT. THESE ATTACKS OCCUR IN ALL MODES OF VEHICLE OPERATION AND WHEN PASSING ALPR TELEPHONE POLES AND POLICE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083104April 3, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING 10 MPH, THE TRANSMISSION INTERMITTENTLY FAILED TO SHIFT INTO GEAR. THE CONTACT STATED THAT THE TRANSMISSION STAYED IN GEAR TOO LONG AND THERE WAS A PAUSE WHENEVER THE GEAR FINALLY ENGAGED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WOULD NOT BE REPAIRED PER A PREVIOUS UNKNOWN RECALL. THERE WERE NO RELATED OPEN RECALLS REGARDING THE FAILURE. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081313March 26, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THE INDIANA ALPR TRACKING SYSTEM CAUSES ELECTRICAL MALFUNCTIONS INCLUDING THE ABS BRAKE SYSTEM AND VARIOUS OTHER UNKNOWN MALFUNCTIONS. THE ABS MODULE HAS FAILED ON THE SUBJECT VEHICLE AND THE ALPR ATTACKS CONTINUE. THESE ALPR ATTACKS ARE INITIATED BY ELECTRICAL APPARATUS ON TOP OF TELEPHNE POLES AND ON POLICE CARS. THESE ATTACKS CAN BE HEARD BY SUDDEN UNEXPECTED LOUD THUMPING ON MY DASHBOARD WHICH COULD CAUSE AN ACCIDENT IN ADDITION TO THE ABS BRAKE SYSTEM FAILURE. THESE ATTACKS OCCUR BOTH IN MOTION AND WHEN STATIONARY. THE THUMPING IS EXPECIALLY SURPRISING IN TRAFFIC AND COULD EASILY CAUSE AN ACCIDENT. PLUS, I DO NOT HAVE ABS PROTECTION ON SLICK ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080128March 19, 2018
UNKNOWN OR OTHER, POWER TRAIN
I HAVE A 2007 FORD FREESTAR SE. VIN# [XXX]. AT 102,296 MILES THE TRANSMISSION FAILED. I WAS DRIVING IT ON A SIDE STREET AT APPROXIMATELY 15 MILES PER HOUR. I WAS ACCELERATING FROM A STOP SIGN, WHEN THE TRANSMISSION APPEARED TO SLIP INTO NEUTRAL. I LOOKED AND IT WAS STILL IN DRIVE, I TRIED DOWNSHIFTING, PUTTING IT INTO NEUTRAL AND BACK INTO DRIVE AND NOTHING WORKED. I COASTED TO THE SIDE OF THE ROAD AND PUT IT INTO PARK. THAT APPEARED TO WORK. I THEN TRIED USING REVERSE AND IT DID NOT ENGAGE. I THEN TRIED ALL GEARS AND NOTHING HAPPENED. I THEN HAD THE VEHICLE TOWED TO MY HOUSE. I LET IT COOL DOWN AND IT STILL DID NOT WORK. THE TRANSMISSION FLUID IS A CLEAN PINK AND SMELLS BRAND NEW. I PROCEEDED TO DO ONLINE RESEARCH TO DETERMINE THE PROBLEM AND IF IT CAN BE EASILY REPAIRED, WHAT I FOUND WAS VERY INTERESTING. IT WAS A VERY COMMON PROBLEM OCCURRING AROUND 103,000 MILES. MANY (HUNDREDS IF NOT THOUSANDS OF PEOPLE HAD THE SAME ISSUE WITH THIS VEHICLE SPANNING SEVERAL YEARS, MOST NOTABLY FROM 2004 THROUGH 2006. THERE WAS A RECALL ISSUED FOR THOSE YEARS. THERE WAS NOT, HOWEVER, A RECALL FOR THE 2007 MODEL YEAR. THERE ARE NUMEROUS PEOPLE WITH THIS YEAR AND PROBLEM AS WELL. I AM CURIOUS AS TO WHY THE 2007 MODEL YEAR WAS NOT INCLUDED WHEN IT OBVIOUSLY SUFFERS THE SAME ISSUE.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076798March 8, 2018
POWER TRAIN
I WAS PULLING OUT OF MY DRIVEWAY, AND MY 2004 FORD FREESTAR LIMITED KEEPS ACTING LIKE IT'S NOT CATCHING THE GEARS CORRECTLY TO SHIFT. WHEN MY BROTHER DROVE IT LATER THE SAME DAY HE SAID IT SOUNDS LIKE THE TORQUE CONVERTER WAS MESSING UP IN THE TRANSMISSION. HE IS AN AUTO MECHANIC. IT HAS ABOUT 90,000 MILES. I JUST BOUGHT THIS VAN EARLIER LAST YR AROUND APRIL 2017, IS THERE STILL A RECALL ON THIS? THANKS [XXX] AT [XXX] OR [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076707March 7, 2018
ENGINE
TORT CONVERTER FAILING, I WAS DRIVING FROM VA TO NC AND MY CAR STALLED IN M DOLE OF INTERSTATE , AND I READ THAT THERE WAS A RECALL, I WAS NEEDING TO KNOW IF MY VEHICLE IS COVERED UNDER THIS ISSUE? PLEASE CALL [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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