Ford Focus Complaints

22,326 consumer complaints on file.

#10148508January 25, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
2003 FORD FOCUS ZX3 IGNITION CYLINDER/SWITCH LOCKED WITHOUT WARNING WHILE MY WIFE WAS OUT ALONE AT NIGHT. I HAD TO CALL AND HAVE CAR TOWED WITH A FEE TO THE FORD DEALER. I'M SURE THIS WILL COST EVEN WITH THE EXTENDED WARRANTY. THE TOW TRUCK DRIVER INFORMED ME THAT HE SAW A VERY HIGH NUMBER OF THESE DEFECTS. NHTSA REALLY NEEDS TO DO SOMETHING ABOUT FORD'S APPARENT LACK OF CONCERN FOR THEIR CONSUMERS!! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148522January 25, 2006
AIR BAGS
I HAVE RECENTLY BEEN DOING A REVIEW OF SEVERAL INCIDENTS INVOLVING THE FORD FOCUS ONE OF WHICH WAS RELATING TO MY FATHER, WHERE ON INSTANCES THE AIR BAG DID NOT DEPLOY ON THE VEHICLES DURING THE INCIDENCE OF A CRASH. THIS IS SOMETHING THAT I HAVE NOTED ON SEVERAL ACCIDENTS INVOLVING THE VEHICLE, WHERE IN DETERMINATION OF THE IMPACT SHOULD OF ACTIVATED THE DEPLOYMENT OF THE VEHICLES AIRBAGS BUT RATHER THE SYSTEM HAS NOT REACTED IN ANY FORM AS OF THUS FAR THERE HAS BEEN ON NOTED DEATH THAT I KNOW OF BEING MY FATHER, THEIR COULD BE OTHERS BUT UNSURE...I HAVE 5 NOTATIONS OF THIS HAPPENING THE VEHICLES WERE DIFFRENT PEOPLES, BOUGHT AT DIFFRENT TIMES, AND FROM DIFFRENT DEALERSHIPS. *AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
1
#10148531January 25, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
BRAKE LINE FAILURE, BRACKET FELL OFF AND WORE BRAKE LINE IN TWO NO WARNING. BRAKES FAILED ON FREEWAY AT 70 MPH. NO PREVIOUS INDICATION OF PROBLEM, TOTAL BRAKE LOSS. 2001 FORD FOCUS 120000 MILES. I COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE DUE TO THIS FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148558January 25, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH THE ENGINE SHUTS OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHICH DETERMINED WHEN THE GAS GAUGE READS HALF A TANK OR BELOW THE ENGINE SHUTS OFF. CONTACT STOPPED AND TURNED VEHICLE OFF AND WHEN HE TRIED TO RESTART THE VEHICLE IT WOULD START AND THEN STALL. THE DEALERSHIP STATED THAT THE FORD FOCUS 2003 CANNOT GO UNDER A 1/2 TANK OF GAS. THE CONTACT INSISTED THAT HE WILL CONTINUE TO KEEP BRINGING THE VEHICLE BACK UNTIL THE PROBLEM IS RESOLVED. NOT BEING ABLE TO LET THE GAS TANK GO UNDER A 1/2 IS NOT RIGHT. THERE SHOULD HAVE BEEN A RECALL FOR THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148719January 25, 2006
AIR BAGS:SIDE/WINDOW
FORD FOCUS HAS LESS THAN 7800 MILES ON IT, AND YESTERDAY MORNING AT 5:30 AM WHILE CONSUMER'S HUSBAND WAS DRIVING TO WORK ON SOUTH BOUND ON I-75 AT 75 MPH THE DRIVER'S SIDE AIR BAG DEPLOYED FOR NO APPARENT REASON. *AK THANKFULLY HE WAS NOT INJURED HOWEVER, SINCE HE WAS NEARLY THE ONLY VEHICLE ON THE ROAD AT THE TIME THIS IS CAUSE FOR GREAT CONCERN. HE IMMEDIATELY CALLED PAT MILLIKEN FORD WHERE WE LEASED THE VEHICLE AND THEY ASKED HIM TO BRING IT IN THAT EVENING FOR REPAIR. THIS AFTERNOON (1-25-06) WE GET A CALL FROM THE SERVICE DEPARTMENT THAT WE NEED TO FILE AN INSURANCE CLAIM BECUASE THERE IS A SMALL DENT UNDER THE VEHICLE WHICH POSSIBLY HIT THE SENSOR AND CAUSED THE AIRBAG TO DEPLOY. THEY INFORMED US THAT AN ADJUSTER WOULD HAVE TO COME OUT AND LOOK AT IT. THIS HAS TO BE A MANUFACTURING DEFECT. THERE IS NO WAY THAT IF SOMETHING HIT THE SENSOR UNDER THE CAR THE SIDE AIRBAG SHOULD DEPLOY. I HAVE AN 8-MONTH OLD CHILD WHO'S CAR SEAT IS LOCATED BEHIND THE DRIVERS SIDE, I CAN ONLY THANK GOD SHE WAS NOT IN THE VEHICLE AT THE TIME. WHILE YOU PREPARE YOURSELF FOR THE BAGS TO DEPLOY WHEN INVOLVED IN AN ACCIDENT YOU NEVER EXPECT THEM TO DEPLOY WHILE DRIVING DOWN A HIGHWAY. I DON'T KNOW WHERE TO BEGIN FILING A CLAIM BUT I WILL START WITH YOU AND WILL NOT END UNTIL I GET SOME RESULTS. I NEVER WANT TO SEE THIS HAPPEN TO ANYONE ELSE. THANKFULLY THERE WAS NO ONE ELSE ON THE ROAD AT THE TIME, MY HUSBAND COULD HAVE BEEN SERIOUSLY INJURED OR WORSE, CAUSED AN ACCIDENT HIMSELF WHEN THIS INCIDENT OCCURED. PAT MILLIKEN FORD TOLD US THAT THERE HAVE BEEN AT LEAST 3 OTHER FORD FOCUS'S BROUGHT IN FOR THE SAME IDENTICAL REASON. CLEARLY THERE IS SOMETHING WRONG THAT NEEDS TO BE LOOKED INTO FOR THE SAFETY OF EVERYONE WHO OWNS A FORD FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148716January 25, 2006
SUSPENSION:FRONT:MACPHERSON STRUT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
ALWAYS NOTED A RATTLING, WHICH I WAS TOLD WAS A STRUT NOISE, BUT NOTHING WAS WRONG. TWO WEEKS AGO THE RIGHT SIDE STRUT SPRING BROKE AND NEARLY DESTROYED A TIRE. HAD TO BE TOWED, AND THEN HAD SPRING REPLACED. 10 DAYS LATER THE LEFT SIDE SPRING BROKE AS I ENTERED DRIVEWAY. MANY RELIABLE SOURCES HAVE INFORMED ME THAT THERE WAS NO WAY A 2000 VEHICLE WITH 67,000 MILES SHOULD HAVE THESE PROBLEMS. THE WARRANTY EXPIRED. . BOTTOM LINE WAS THAT FORD USED EITHER INFERIOR OR DEFECTIVE SPRINGS ON A IMPORTANT PART OF THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148477January 24, 2006
AIR BAGS
MY FIANCE, PARENTS AND I WERE DRIVING HOME FROM DINNER AND GOT CAUGHT IN A SNOW STORM. KNOWING HOW BAD THE ROADS NEAR ME CAN GET I SLOWED DOWN TO 15 MPH WHEN I SAW THE ROADS WERE GETTING COVERED. WE CAME AROUND A CORNER AND CAUGHT A PATCH OF ICE AND THE CAR SLID INTO A CURB. UPON IMPACT OF THE CURB, BOTH AIRBAGS DEPLOYED AND THE WINDSHIELD WAS SMASHED (FROM THE AIRBAG. WHEN WE EXITED THE VEHICLE WE EXPECTED TO SEE MAJOR DAMAGE TO THE CAR. WE WENT TO THE PASSENGER SIDE OF THE CAR TO FIND THAT THE FRONT RIGHT TIRE WAS PUSHED BACK 3-6 INCHES AND THE FRONT RIGHT FENDER WAS SLIGHTLY BENT. ALL DAMAGE WAS FROM THE TIRE. I NEVER EXPECTED THAT MUCH DAMAGE FROM A 15 MPH COLLISION WITH A CURB. THERE WAS NO DAMAGE TO THE FRONT BUMPER WHERE THE AIRBAG CRASH SENSORS ARE LOCATED. COST TO FIX TIRE AND FENDER = $1,200. COST TO FIX AIRBAGS/WINDSHIELD/DASH DAMAGE FROM AIRBAGS = $4,000. WITH LITTLE DAMAGE TO THE VEHICLE, THE AIRBAGS DEPLOYED AND THE VEHICLE WAS TOTALED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10148298January 22, 2006
SUSPENSION
PREMATURE WEAR ON INSIDE FRONT TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148179January 20, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION CYLINDER LOCK UP- I DO NOT KNOW WHAT LED TO THE LOCK UP. A FEW DAYS BEFORE THIS HAPPENED MY EMISSION LIGHT CAME ON AND THEN WENT OUT A FEW DAYS LATER. I KNOW SEVERAL PEOPLE HAVE HAD THE SAME PROBLEM WITH THE IGNITION CYLINDER LOCK UP... PLEASE RECALL AND FIX THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148206January 20, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED THE VEHICLE SHUTS OFF WHILE DRIVING. THERE ARE NO WARNING LIGHTS AND THIS OCCURS AT VARIOUS SPEEDS. AN INDEPENDENT REPAIR SHOP DETERMINED THE FUEL PUMP NEEDS TO BE REPLACED. THE CONTACT RECEIVED A RECALL LETTER, #03V482000, FOR THE FILTER IN THE FUEL DELIVERY MODULE. THE RECALL WORK HAS NOT BEEN PERFORMED, BECAUSE THE DEALERSHIP INSPECTED THE VEHICLE AND DETERMINED THIS VEHICLE IS NOT HAVING THE PROBLEM ASSOCIATED WITH THE RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148223January 20, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, ELECTRICAL SYSTEM:IGNITION:SWITCH, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:FRONT:STABILIZER BAR, EXTERIOR LIGHTING:TAIL LIGHTS, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, STEERING:GEAR BOX (OTHER THAN RACK AND PINION), SEATS:MID/REAR ASSEMBLY
DT: THE CONSUMER STATED THERE WERE MULTIPLE PROBLEMS WITH THE VEHICLE. THE BRAKES MAKE NOISES AND PULSATED WHEN THE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHERE THE BRAKE LIGHT SWITCH AND IGNITION CYLINDER SWITCHES WERE REPLACED. THE DEALER ALSO TURNED THE DRUMS, REPLACED THE BRAKE PADS AND RESURFACED THE FRONT ROTORS. THERE WAS A VIBRATION IN THE FRONT END WHEN BRAKING. THE LOWER BALL JOINT, RIGHT WHEEL BEARINGS, RIGHT FRONT SWAY BAR LINK, BONE SOCKET, STEERING RACK COLUMN AND TIE ROD ENDS WERE REPLACED IN AN ATTEMPT TO REMEDY THE PROBLEM. THE TAIL LIGHT COVERS RETAINED MOISTURE AND CONDENSATION BUILT UP. THE DEALER REPLACED THE TAIL LIGHT COVERS AND FUSES THAT WERE BLOWN DUE TO THE MOISTURE. LASTLY, THE CONTACT NOTICED THE REAR SEAT WAS LOOSE AND UPON INSPECTION THE DEALER DISCOVERED AN ANCHOR AND HINGE PROBLEM. THE BACK HINGE AND PILLAR WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148232January 20, 2006
ELECTRICAL SYSTEM
DT*: THE CONSUMER STATED WHILE TRAVELING 40 MPH THE OCCUPANTS STARTED SMELLING ELECTRICAL SMOKE. THE OCCUPANTS REALIZED THE VEHICLE WAS ON FIRE IN THE DASHBOARD; SMOKE WAS BILLOWING OUT OF DASHBOARD. THE CONSUMER PULLED THE VEHICLE OFF THE ROAD AND THE OCCUPANTS EXITED. THE VEHICLE WAS EXTINGUISHED, AND THEN TOWED TO THE CONSUMER HOME. THERE HAS BEEN NO INSPECTION OF THE VEHICLE. THE MANUFACTURER HAS BEEN ALERTED. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10148069January 19, 2006
ELECTRICAL SYSTEM:IGNITION:MODULE
THE IGNITION SOLENOID FAILS ON THIS MODEL. UPON SEARCHING ONLINE AND TALKING TO A FEW LOCKSMITHS IT WOULD SEEM THE IGNITION IS SUBSTANDARD/FAULTY IN MY CAR. HOW EXACTLY DOES A KEYED LOCK FAIL? IS THIS A KNOWN ISSUE? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148072January 19, 2006
ELECTRICAL SYSTEM:IGNITION, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
ONE DAY MAY CAR JUST DIDN'T START, THE IGNITION CYLINDER HAS BEEN REPLACED- THE CAR HAS UNDER 49000- AND IT HAS ALREADY HAD SEVERAL PROBLEMS! THE MASTER CYLINDER( FOR THE BRAKES) , THE IGNITION CYLINDER, AND SEVERAL PIECES HAVE ALREADY HAD TO BE REPLACED ON MY 2003 FORD FOCUS!!! PLEASE RECALL THIS CAR! THE PARTS PUT IN THE FORD FOCUS 2003 DURING THE MANUFACTURING ARE OBVIOUSLY DEFECTIVE!!!! AT THE CONSUMERS EXPENSE THEY MUST REPLACE THESE PARTS AND DEAL WITH ALL THE CONSEQUENCES. THE FORD COMPANY SHOULD TAKE RESPONSIBILITY FOR THEIR MISTAKES! DETAILS ON PROBLEMS: 1- MY CAR SHUTTERED STARTED SMOKING FROM THE HOOD A BIT- AND SMELLED AS IF SOMETHING HAD BURNED UNDERNEATH THE HOOD. ( THE IGNITION LIGHT CAME ON ) AT ALMOST 30000 MILES. TOOK IT INTO THE DEAL- THEY REPLACED A COIL- NAME UNKNOWN. 2- THIS TOOK SEVERAL TRIPS INTO THE FORD SERVICE DEPT- BECAUSE IT KEPT HAPPENING- BEFORE THEY WOULD ACTUALLY REPLACE THE COIL!!! 3- THE MASTER CYLINDER ( BRAKE SYSTEM) MALFUNCTIONED WITHIN 30000 MILES AS WELL!!! AND HAD TO BE REPLACED. 4- THE IGNITION CYLINDER- WITH 49000 MILES ON THE CAR- NOW HAS BEEN REPLACED- NO THANKS TO FORD!!! 5- THE TRUNK HAS NEVER CLOSED PROPERLY. I SLAM IT ONCE TO CLOSE, THEN I PULL UP ON IT TO CHECK IT'S ACTUALLY LOCKED, IT HASN'T- MAYBE ON THE THIRD TIME AFTER SLAMMING IT SHUT- IT WILL ACTUALLY CATCH AND CLOSE. THESE PARTS ARE ALL DEFECTIVE, AND IT'S UNJUST TO THE CONSUMERS!!!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148110January 19, 2006
ELECTRICAL SYSTEM:IGNITION
THE IGNITION LOCK SET FOR MY 2000 FORD FOCUS ZTS HAD TO BE REPLACED. IT COST $315. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148146January 19, 2006
ELECTRICAL SYSTEM:IGNITION
THE CYLINDER LOCK IN MY 2003 FORD FOCUS HAS FAILED ME TWICE,AND I HAVE TO HAVE IT REPLACED AGAIN. THERE IS A LOT OF COMPLAINTS AND THERE A FORD SERVICEMEN THAT HAVE TOLD ME THIS IS A BIG PROBLEM WITH THIS CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148027January 18, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED WHILE DRIVING, THE HEATED SEAT ACTIVATED. AFTER IT WAS ON FOR 30-40 MINUTES A SMOLDERING SMELL WAS DETECTED. THE FOAM LIQUEFIED AND CAME THROUGH THE SEAT. THE DEALERSHIP REPLACED THE SEAT. THIS HAPPENED TWO MORE TIMES AND THE SEAT WAS REPLACED. ON THE THIRD FAILURE MINOR INJURIES WERE SUSTAINED. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10148033January 18, 2006
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:FRONT:HUB, STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
DT*: THE CONTACT STATED WHILE DRIVING AT HIGHWAY SPEED THE LEFT REAR WHEEL BEARINGS CAME LOOSE. THE VEHICLE PHYSICALLY FELT AS THOUGH THERE WAS A FLAT TIRE. THE CONTACT PULLED OVER AND PARKED THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP. THE INDEPENDENT REPAIR SHOP PERSONNEL REPLACED THE REAR SPINDLE ASSEMBLY, THE LEFT REAR WHEEL BEARINGS, AS WELL AS THE HUB AND DRUM OF THE SUSPENSION. *NM THE CONTACT'S MECHANIC CALLED FORD BEFOREHE DID WORK ON VEHICLE. IT WAS A METAL TO METAL SOUND. THIS COULD HAVE EASILY BEEN DEADLY. HOWEVER, CONTACT WAS IN RIGHT SLOW LANE AN DWAS ABLE TO PULL OFF THE HIGHWAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147884January 17, 2006
LATCHES/LOCKS/LINKAGES, EQUIPMENT:MECHANICAL, ELECTRICAL SYSTEM:IGNITION
IGNITION CYLINDER FROZE ON 2000 FORD FOCUS SE REQUIRING CAR TO BE TOWED TO DEALER TO HAVE LOCK CYLINDER REPLACED AS THE KEY COULD NOT BE INSERTED INTO THE LOCK. THIS WAS COVERED BY WARRANTY AT THE TIME. IN DECEMBER 2005, IGNITION WOULD PERIODICALLY FREEZE WITH KEY INSERTED REQUIRING SEVERAL ATTEMPTS TO TURN THE KEY TO START THE CAR. CAR WAS TAKEN TO DEALER ON JANUARY 17, 2006 AND CYLINDER HAS TO BE REPLACED AGAIN AT A COST OF $453 SINCE THE CAR IS NOW OUT OF WARRANTY. I'VE NOTED NUMEROUS COMPLAINTS ON THE INTERNET ABOUT OTHER FORD FOCUS OWNERS WITH THE SAME PROBLEM. I CALLED FORD CUSTOMER SERVICE AND THEY WOULD NOT DO ANYTHING OTHER THAN NOTE THE COMPLAINT. THIS IS A SAFETY ISSUE IF THE LOCK FAILS WHEN THE CAR IS NEEDED IN AN EMERGENCY SITUATION. SINCE THIS IS A RECURRING PROBLEM, WHY HAS FORD NOT BEEN REQUIRED TO FIX THE PROBLEM? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147766January 14, 2006
SEATS
WHILE DRIVING AND RESTING LEFT FOOT NEAR DRIVER'S SEAT, PANTS LEG CAUGHT ON END OF SEAT ADJUSTMENT (BACK/FORWARD) ADJUSTMENT HANDLE, CAUSING DELAYED ABILITY TO UTILIZE CLUTCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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