Ford Focus Complaints

22,326 consumer complaints on file.

#11240655July 30, 2019
POWER TRAIN
WHILE DRIVING CAR JERKING, RPM GOING HIGH, SPEED SLOWING DOWN. WARNING TRANSMISSION HOT PULL OVER AS SOON AS POSSIBLE. AFTER SITTING ON SIDE OF ROAD FOR 30 MINUTES (CAR SAID TO DO SO FOR 8 MINUTES) CAR DIDN'T WANT TO CRANK, REVERSE NOT WORKING AND FEW MILES DOWN THE ROAD WARNING AGAIN, ENTIRE TIME SPUTTERING AND JERKING. VERY UNSAFE IN TRAFFIC AND ALMOST REAR ENDED SEVERAL TIMES DUE TO THE VEHICLE ACTING AWFUL. THIS FIRST HAPPENED ON MAJOR 4 LANE HWY AND AGAIN ON SECONDARY HWY. AFTER CHECKING ON LINE IT STATES IT MAY BE A VOLUNTEER RECALL AT FORD. AFTER READING MORE INTO IT FOUND OUT FORD DOES NOT WANT TO CLAIM PROBLEMS WITH TRANSMISSION ALTHOUGH THERE ARE OVER 2600 COMPLAINTS. GUESSING IT WILL TAKE AN ACCIDENT AND LAW SUIT TO MAKE THEM WAKE UP AT FORD. THERE HAS BEEN MEMO'S FROM FORD BUT THEY ARE NOW SAYING NOPE DIDN'T HAPPEN. IF SOMETHING HAPPENS TO MY CHILD WHILE DRIVING THIS REST ASSURE I WILL BE GOING AFTER FORD. CAN'T AFFORD TO TRADE IT OFF AND SENDING HIM TO COLLEGE. NOW CAR IS NOT WANTING TO CRANK UP AND RUN AFTER SITTING SEVERAL HOURS. FINALLY CRANKED AND STILL JERKING AND LOOSING SPEED WITH OUT WARNING. ALMOST IN WRECK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240694July 30, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO GARY SMITH FORD (1 BEAL PKWY NW, FORT WALTON BEACH, FL 32548, (888) 814-7437) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) REGARDING THE CANISTER PURGE VALVE. AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE CONTINUED AND THE CHECK ENGINE INDICATOR ILLUMINATED. UPON RETURNING TO THE DEALER, THE CONTACT WAS INFORMED THAT THE RECALL WAS DEEMED INEFFECTIVE AND THAT THE CONTACT WOULD HAVE TO PAY OUT OF POCKET TO REPAIR THE DEFECT. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240686July 30, 2019
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. ALSO, WHEN THE FUEL TANK WAS FILLED, THE FUEL GAUGE DID NOT DISPLAY THE CORRECT AMOUNT OF FUEL AND THE MILEAGE WAS INCORRECT. THE CONTACT ALSO STATED THAT THE SHAPE OF THE FUEL TANK APPEARED UNUSUAL. FURTHERMORE, THE CONTACT STATED THAT THE VEHICLE DID NOT IMMEDIATELY START WHEN IT WAS CRANKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO REYNOLDS FORD OF OKC (833-821-8065, LOCATED AT 7320 NW EXPY, OKLAHOMA CITY, OK 73132) WHERE THE SOFTWARE SYSTEM WAS UPDATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND CONFIRMED THAT THE RECALL REPAIR WAS TO UPDATE THE SOFTWARE SYSTEM. THE FAILURE MILEAGE WAS 117,402.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240700July 30, 2019
POWER TRAIN
CAR HAS SHUDDERED AND FAILED TO PROPERLY ACCELERATE WHICH STARTED WITHIN A FEW WEEKS OF BUYING THE VEHICLE NEW. THE SHUDDERING OF THE TRANSMISSION SOUNDS LIKE RATTLING AND THAT THE CAR IS GOING TO STALL WHEN IT IS A AUTOMATIC VEHICLE. THE CAR IS SHUDDERING OFTEN FROM STOPS TO ACCELERATIONS, FEELS LIKE THE CAR IS TRYING TO GRIP INTO THE NEXT GEAR AND IS A SAFETY CONCERN. I HAVE PERSONALLY HAD MY CLUTCH REPLACED BY FORD 2 TIMES AND I HAVE ONLY OWNED THE VEHICLE FOR A LITTLE OVER 2 YEARS. TO GET FORD TO REPLACE THE CLUTCH IS A HUGE HEADACHE. FOR MONTHS WHEN I WOULD TAKE THE VEHICLE IN DUE TO THIS SAFETY COMPLIANT THEY WOULD SAY THAT THE SHUDDERING TRANSMISSION IS WITHIN NORMAL LIMITS AND REFUSE TO FIX IT UNDER THE WARRANTY. I ALSO TRIED TO CONTACT THE CORPORATE HEADQUARTERS TO GET IT FIXED AND NO RESULTS THERE EITHER. FOR THE MOST RECENT REPAIR I HAD TO REALLY FIGHT THE SERVICE CENTER TO DRIVE IT AND GET IT REPLACED UPON FAILING THEIR DIAGNOSTIC TESTS. CAR ALSO HAS A ROUGH IDLE WHICH HAS RESULTED IN THE MOTOR MOUNT BEING REPLACED. CAR IS LOW MILEAGE AND A 2016. IT IS TRULY A SAFETY ISSUE BECAUSE WHEN THE SHUDDERING OCCURS THE CAR FAILS TO ACCELERATE TO A SAFE SPEED TIMELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240712July 30, 2019
FUEL/PROPULSION SYSTEM
WE RECEIVED A RECALL NOTICE IN OCTOBER 2018 AND THE PART NEEDED TO REPAIR THE ISSUE IS STILL NOT AVAILABLE 10 MONTHS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240724July 30, 2019
POWER TRAIN
THE DUAL CLUTCH HAS BEEN REPLACED NUMEROUS TIMES SINCE OUR PURCHASE OF THE CAR. WE BOUGHT IT USED FROM A FORD DEALERSHIP AND LOOKING AT MAINTENANCE RECORDS THIS HAD ALREADY BEEN AN ISSUE BEFORE IT WAS SOLD TO US. THIS INFORMATION WAS NEVER DISCLOSED TO US PRIOR TO PURCHASE. THE CAR UNEXPECTEDLY JOLTS FORWARD CAUSING AN ISSUE WITH ACCELERATION. THE DUAL CLUTCH HAS HAD TO CONTINUALLY BE REPLACED EVERY FEW MONTHS INCURRING HIGH MAINTENANCE COSTS. WE ARE CONCERNED ABOUT THE SAFETY OF THE CAR AND THE HIGH MAINTENANCE COSTS INCURRED BECAUSE THE TRANSMISSION HAS NOT YET BEEN RECALLED. IF THIS IS KNOWN TO BE THE ISSUE, THE CONSUMER SHOULD NOT HAVE TO PAY FOR TEMPORARY FIXES, WHEN THE PROBLEM COULD BE RESOLVED BY THE REPLACEMENT OF THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240267July 29, 2019
POWER TRAIN
THIS FOCUS HAS A TRANSMISSION PROBLEM. THE CAR STUTTERS AND DOES NOT RELIABLY SHIFT. FORD HAS ATTEMPTED TO SEND LETTERS TO TRADE THE CAR IN FOR PENNY'S BUT I CANNOT AFFORD A NEW OR USED VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240301July 29, 2019
POWER TRAIN
ONCE THE TRANSMISSION HAS WARMED UP (GENERALLY ABOUT 10 MINUTES OF DRIVING) THE CAR BEGINS TO JERK, THE TRANSMISSION SLIPS, FAILS TO SHIFT DURING ACCELERATION AND MAKES THE ENTIRE CAR SHUDDER. WHEN STOPPING ON HILLS THIS CAN RESULT OF THE CAR SUDDENLY ROLLING BACKWARDS WHEN TRYING TO ACCELERATE. IT CAN ALSO MAKE GOING THROUGH INTERSECTIONS A HAIRY PROPOSITION. THIS HAPPENS CONSTANTLY AND MY WIFE AND I HAVE TAKEN TO CARPOOLING WHENEVER POSSIBLE. IT IS NOT SAFE TO DRIVE. WE NOTICED THE ISSUE SHORTLY AFTER I BOUGHT IT CERTIFIED PREOWNED FROM FORD IN NOVEMBER OF 2017. FORD TOLD ME REPEATEDLY THAT THERE WAS A LEARNING COMPONENT TO THE TRANSMISSION AND THAT IT HAD TO LEARN HOW I DRIVE BEFORE IT "SETTLED IN" AND TO GIVE IT TIME. AFTER A LEARNING MODULE RESET, MULTIPLE CALLS AND TRIPS TO FORD IN DECEMBER 2018 THEY FINALLY AGREED TO REPAIR THE TRANSMISSION. I WAS TOLD I WOULD RECEIVE A CALL TO SCHEDULE A REPAIR DATE ONCE THE PARTS CAME IN. THEY ALSO SAID AT THE TIME THAT THE VEHICLE SHOULD BE SAFE TO DRIVE IN THE MEANTIME DESPITE MY MISGIVINGS. THIS WAS OVER 8 MONTHS AGO. EACH TIME I CALL THEY SAID I AM STILL ON THE WAITING LIST AND THAT I HAVE TO WAIT LIKE EVERYONE ELSE. THERE IS NOTHING MORE THEY CAN DO UNTIL THEY HAVE THE PARTS. IT IS NOW 7/29/19, OVER 8 MONTHS LATER, AND THEY HAVE YET TO REPAIR THE VEHICLE BECAUSE THEY DO NOT HAVE PARTS. I HAVE BEEN TOLD BY MULTIPLE FORD DEALERSHIPS THAT THERE ARE NO PARTS CURRENTLY AVAILABLE NATIONALLY. IN MY AREA I WAS TOLD BY ONE SERVICE DEPARTMENT THAT IT IS COMMON TO WAIT OVER A YEAR. I CAN'T SELL THE CAR TO SOMEONE ELSE IN GOOD CONSCIENCE KNOWING THE PROBLEM. I CAN'T USE THE CAR SAFELY BECAUSE OF THE PROBLEM. I'M STILL MAKING MONTHLY PAYMENTS ON THE CAR DESPITE THE PROBLEM SO I CAN'T BUY A NEW CAR. I'M TRAPPED ALONG WITH APPARENTLY THOUSANDS OF OTHERS AND SOMEONE NEEDS TO DO SOMETHING ABOUT THIS. FORD NEEDS TO BE HELD ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240326July 29, 2019
POWER TRAIN
FORD TRANSMISSION DPS6 CLUTCH SHUDDER. I'VE TAKEN MY CAR TO THE FORD DEALERSHIP FOR REGULAR OIL CHANGES SINCE I PURCHASED THE VEHICLE. NUMEROUS TIMES I'VE COMPLAINED TO THEM THAT THE CLUTCH SHUDDERS AND THE EXTENDED WARRANTY OF THE INPUT SHAFT SEALS NEEDED TO BE REPLACED. EACH TIME THEY TOLD ME IT WAS FINE. NOW THAT THE 100K MILE WARRANTY IS UP (I NOW HAVE 125K MILES), THEY WANT TO CHARGE ME $2.5K TO REPLACE THE CLUTCH. ALL BECAUSE THESE SEALS HAVE BEEN BAD AND WASN'T REPLACED WHEN THE WARRANTY WAS VALID. WHEN ACCELERATING FROM A STOP, I HAVE LOSS OF POWER AND IS DANGEROUS WHEN VOIDING TO ONCOMING TRAFFIC. I'VE CALLED FORD AND THEY WILL NOT PERFORM THE REPAIR THEMSELVES STATING TOO MANY MILES AND OUT OF WARRANTY. THE SHUDDER IS INTERMITTENT AND MAKES ME SCARED TO DRIVE MY VEHICLE NOW. FORD KNOWS THIS IS A FAILED PART AND SIMPLY WILL NOT COVER THE WORK. THIS SHOULD HAVE BEEN REPLACED UNDER WARRANTY WHEN I FIRST BROUGHT UP THIS ISSUE, THUS SAVING THIS MORE COSTLY REPAIR SHORTLY AFTER. I EVEN NOTIFIED THE DEALERSHIP DURING THE JULY 11-19 WINDOW WHEN DEALERS WERE "SECRETLY" TOLD TO FIX THESE ISSUES. THE DEALER HAD MY VEHICLE IN THEIR SHOP FROM 7/21-7-29 JUST TO CONFIRM THE SUSPICION I'VE HAD FOR 3+ YEARS. I HAD TO PAY FOR THE "DIAGNOSTIC" AS WELL TO CONFIRM THIS. I AM NOW SCARED OF THIS COMPANY AND THIS VEHICLE. I STILL HAVE 15MO OF PAYMENTS LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240381July 29, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO HESITATE AND WAS UNABLE TO SHIFT INTO GEAR AT LOW SPEEDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BEN DAVIS FORD (LOCATED AT 400 S GRANDSTAFF DR, AUBURN, IN 46706, (260) 333-1716) TO BE DIAGNOSED, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240366July 29, 2019
POWER TRAIN
WHILE DRIVING. MY CAR REVS AT A VERY HIGH RPM 2K OR HIGHER. AND THE CAR ALSO REVS HIGH WHEN SHIFTING. I CANNOT DRIVE GREATER THAN 70 MPH IN FEAR THAT I WILL REV TOO HIGH AND RUIN MY TRANSMISSION. MY CAR ALSO SHUTTERS TERRIBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240372July 29, 2019
POWER TRAIN
VEHICLE HAS ONGOING ISSUES THROUGH IT'S LIFE, ALL DIAGNOSED AS TRANSMISSION RELATED. THESE INCLUDE REPLACEMENT OF THE CLUTCH 3 TIMES, UPDATES TO THE PCM AT VARIOUS TIMES. WOULD NOT GO INTO REVERSE. SIGNIFICANT SHUDDERING AND LACK OF ACCELERATION, ETC IS ONGOING - FORD CANNOT FIX. VEHICLE ONLY SLIGHTLY IMPROVES AFTER WHICH SOON RETURNS TO THE HORRIBLE SHAKING, LACK OF ACCELERATION, ETC HAVE GIVEN UP ON ATTEMPTING TO REPAIR. CLASS ACTION LAWSUITS PROVIDED NO ASSISTANCE OR RECOURSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240390July 29, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
TRANSMISSION AND CLUTCH ISSUES WHEN TRYING TO ACCELERATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240412July 29, 2019
POWER TRAIN
POWERSHIFT TRANSMISSION IS CAUSING PROBLEMS. MY 2014 FORD FOCUS HAD A HISTORY OF SLIPPING WHEN SHIFTING, BUT I DID NOT TAKE IT INTO THE DEALER FOR A DIAGNOSTIC UNTIL MY REGULAR MECHANIC NOTICED IT AND RED FLAGGED IT AS A CONCERN WHILE OPERATING THE VEHICLE. I TOOK THE CAR TO MY LOCAL DEALERSHIP AND PAID $160 TO RUN A COMPLETE DIAGNOSTIC OF THE TRANSMISSION SYSTEM. THE RESULT OF THAT DIAGNOSTIC WAS THE INTERNAL CLUTCH WAS BAD, AND I WOULD NEED TO DO A COMPLETE REBUILD OF BOTH THE CLUTCH AND THE TRANSMISSION, BECAUSE THE CLUTCH IS LOCATED INSIDE THE TRANSMISSION, AT A COST OF $3,081.77. AFTER RECOVERING FROM STICKER SHOCK, I WAS TOLD IT WAS OK TO CONTINUE TO DRIVE THE CAR UNTIL THE CLUTCH STOPPED WORKING AS THEY ANTICIPATED FAILURE IN THE LOWER GEARS. AFTER THIS INFORMATION, I REACHED OUT TO TWO TRANSMISSION REPAIR CENTERS FOR A SECOND OPINION, BOTH WHICH TOLD ME THAT FORD HAS BEEN REPAIRING ALL THE TRANSMISSIONS THEY HAVE SEEN WITH THIS PROBLEM AT NO COST TO THE OWNER. IN ADDITION, THEY TOLD ME THEY WERE NOT ABLE TO PURCHASE THE REPLACEMENT PARTS LISTED IN THE DIAGNOSTIC RESULTS BECAUSE FORD IS NOT SELLING THEM TO OUTSIDE REPAIR HOUSES BECAUSE OF THE NUMBER OF REPAIRS FORD IS MAKING ON THIS TRANSMISSION. TODAY THE CLUTCH FAILED AND I COULD ONLY USE THE LOWER TWO GEARS TO LIMP MY CAR BACK TO THE DEALER, AGAIN BEING QUOTED THE ORIGINAL REPAIR PRICE. THE DEALER SERVICE REP IS TELLING ME FORD IS EITHER REPAIRING FOR FREE OR SOMETIMES CREDIT UP TO 50% OF THE REPAIRS, MILEAGE DEPENDANT. WHEN I CALLED THE NUMBER THE DEALER PROVIDED, I WAS ASSIGNED CASE # CAS22256019 AND TOLD 0% WOULD BE CREDITED BECAUSE THEY HAVE NO RECORD OF A PROBLEM. IT IS CLEAR THAT THIS IS AN ON-GOING PROBLEM OF THE DRIVE TRAIN, ALSO THAT FORD IS NOT BEING UP FRONT ABOUT THE EXTENT OF THE PROBLEM. I BELIEVE THE NHTSA NEEDS TO STEP IN AND WORK WITH FORD TO DEVELOP A CONSISTENT SOLUTION TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240424July 29, 2019
POWER TRAIN
HAVE HAD ISSUES WITH TRANSMISSION CONTROL MODULE UNIT. ISSUES WITH TRANSMISSION SHUDDERING, TRANSMISSION SLIPPING OUT OF GEAR AND NOT APPLYING POWER WHILE IN INTERSECTIONS, ISSUES WITH THE CAR CREEPING FORWARD. HAVE HAD ISSUES FIXED MULTIPLE TIMES ONLY FOR IT TO RETURN AGAIN WITHIN A MONTH OR TWO. ALSO HAD MANY OTHER ISSUES WITH CAR. THERE ARE MULTIPLE DATES FOR TRANSMISSION ISSUES. THERE WOULD HAVE BEEN MORE, BUT I WAS TOLD THAT THEY DID ALL THEY COULD DO TO FIX THAT ISSUE EVEN THOUGH IT WAS NOT FIXED. DATES FOR TRANSMISSIONS: 6/26/2015; 8/1/2015; 6/4/2016; 12/19/2016; 7/19/2019. THE LAST TIME I TOOK IT IN (7/19/2019) I FOUND A LETTER SAYING FORD WOULD FIX IT REGARDLESS OF WARRANTY STATUS. THIS LETTER WAS INCORRECT AND THEY WANTED ABOUT $1,200 TO FIX (PUT A TEMPORARY BAND AID ON) THE SAME ISSUE I HAD BEFORE THAT REAPPEARED WITHIN A MONTH OF THEM FIXING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240450July 29, 2019
POWER TRAIN
2016 FORD FOCUS TITAN AUTOMATIC TRANSMISSION: THE TRANSMISSION HAS CAUSED THE VEHICLE TO LOSE ACCELERATION AND HAS SLIPPED INTO NEUTRAL. AT 1 POINT THE DISPLAY/MONITOR TURNED WHITE WITH A SMALL CAR IN THE CENTER. THE CAR WAS MOVING FORWARD AND ON CITY STREETS WHEN IT SLIPPED INTO NEUTRAL. THIS HAS HAPPEN AT LEAST 4 TIMES SINCE OWNERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240469July 29, 2019
POWER TRAIN
MY 2012 FORD FOCUS IS UNSAFE TO DRIVE BECAUSE OF THE FAULTY DPS6 TRANSMISSION. THE CLUTCHES IN IT HAVE BEEN REPLACED 3 TIMES AND IT'S SLIPPING BADLY, AGAIN. ALSO, THE TRANSMISSION CONTROL MODULE FAILED, AND WHEN IT DID, I WAS STUCK IN THE MIDDLE OF THE FREEWAY WITHOUT THE ABILITY TO MOVE MY VEHICLE. I NO LONGER HAVE WARRANTY COVERAGE FOR THE EXPENSIVE REPAIRS AND I'M STUCK WITH AN UNSAFE LEMON. THE TRANSMISSION CONTINUES TO FAIL, EVEN AFTER THE CLUTCHES ARE REPLACED, BECAUSE IT IS A FLAWED DESIGN THAT WON'T WORK PROPERLY. I'VE ONLY BEEN ABLE TO DRIVE THE CAR APPROX. 50K MILES, EACH TIME THE CLUTCHES HAVE BEEN REPLACED, UNTIL IT STARTS SLIPPING BADLY, AGAIN. EVEN WHEN THE CLUTCHES AREN'T SLIPPING BADLY, THE CAR DOES NOT OPERATE AS IT SHOULD. I'VE ALMOST BEEN INVOLVED IN TRAFFIC COLLISIONS MULTIPLE TIMES BECAUSE OF IT, AND FORD STILL REFUSES TO ACCEPT RESPONSIBILITY FOR THEIR FLAWED PRODUCT. THERE WAS A RECALL FOR THE TCM, BUT NOT FOR THE TRANSMISSION. IT'S UNACCEPTABLE FOR FORD TO NOT TAKE COMPLETE OWNERSHIP OF THIS SERIOUS SAFETY ISSUE, AND I APPEAL TO YOU FOR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240486July 29, 2019
UNKNOWN OR OTHER
THE VEHICLE WAS BOUGHT USED,IT HAD A BATTERY BOIL OVER ISSUE,THE BATTERY HAS BEEN REPLACED,THE VEHICLE WILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240489July 29, 2019
POWER TRAIN, STEERING
MY 2012 FORD FOCUS SEL HAS AN ISSUE WHERE A YELLOW ICON WILL COME UP ON THE DASH THEN DISPLAY ANOTHER ICON SAYING THAT THERE IS A STEERING ASSIST MALFUNCTION AND THAT SERVICE IS NEEDED. THE STEERING WHEEL WILL NOT MOVE AND LITERALLY TAKES ALL OF YOUR POWER TO GET IT TO MOVE. AFTER SEVERAL TIMES OF TURNING THE CAR ON AND OFF IT WILL WORK BUT ALWAYS COMES UP WITH THAT ICON AGAIN. THIS HAS EVEN HAPPENED WHILE I WAS DRIVING! THIS IS A MAJOR SAFETY ISSUE! I AM NOT TRYING TO DIE WHILE I DRIVE MY CAR DOWN THE ROAD. FORD ALSO REPLACED THE TRANSMISSION ON MY CAR ABOUT A YEAR AGO FOR A TRANSMISSION RECALL AFTER THE CAR WOULD SHUTTER WHEN GOING INTO FIRST GEAR. NOW, A YEAR LATER THE PROBLEM IS HAPPENING AGAIN AND JUST AS BAD. WHEN MY HUSBAND AND I WENT TO FORD THEY SAID THAT THE WARRANTY WAS UP AND THAT THEY COULDN'T HELP ME. IT WAS EITHER HIT THE ROAD OR PAY $1,500 TO REPLACE IT AGAIN! YOU'RE TELLING ME THAT YOU PUT IN A FAULTY REPLACEMENT PART AND NOW EXPECT ME TO PAY OUT OF MY POCKET TO REPLACE YOUR MISTAKE? THAT'S HILARIOUS!! WHEN I TURN LEFT INTO MY NEIGHBORHOOD WHILE GOING ACROSS ONCOMING TRAFFIC, IT'S SCARY WHEN MY CAR SHUTTERS INTO FIRST GEAR TO THE POINT WHERE I STALL IN THE MIDDLE OF THE ROAD AND ALMOST GET HIT. COME ON FORD, GET YOUR STUFF TOGETHER! IF YOU TRULY CARE ABOUT THE SAFETY OF YOUR CUSTOMERS LIKE YOU SAY THAT YOU DO, THEN PROTECT US. FIX YOUR MESS AND DON'T PUT DANGEROUS CARS ON THE ROAD. ALSO, WHEN PEOPLE COME BACK AND SAY THEY ARE HAVING PROBLEMS THAT HAVE EVEN LED TO DEATH AGAIN I SAY, FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240510July 29, 2019
POWER TRAIN
WAS DRIVING DOWN HIGHWAY AND LOST POWER, HAD TO COAST OFF AT EXIT AND LIMP TO FORD DEALER WHERE IT COST A SUBSTANTIAL AMOUNT OF MONEY TO REPAIR THE TRANSMISSION INCLUDING WAS TOLD CLUTCH, AND PACKS. EXTREMELY DANGEROUS SITUATION IF I WASN'T IN THE RIGHT HAND LANE. I HAVE HAD SHUDDER AND POWER ISSUES SINCE THE VEHICLE WAS BRAND NEW, BUT WAS TOLD BY MANUFACTURE AND DEALERS THAT IT WAS NORMAL FOR THE AUTOMATIC TRANSMISSION. DUE TO MANUFACTURE AND DEALER CLAIMS, THE TRANSMISSION WAS NEVER SERVICED PRIOR TO CATASTROPHIC FAILURE AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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