Ford Focus Complaints

22,326 consumer complaints on file.

#11235035July 26, 2019
POWER TRAIN
MY WIFE PURCHASED HER FOCUS NEW IN 2012. WE HAVE RAISED CONCERNS ABOUT TRANSMISSION ISSUES EVER SINCE, ALWAYS BEING TOLD THERE WAS NOTHING WRONG. FINALLY, THE TRANSMISSION WENT OUT. WE HAD IT TOWED TO THE DEALERSHIP AND HAVE BEEN TOLD THAT OUR CAR DOESN'T QUALIFY FOR THE EXTENDED WARRANTY BECAUSE SOMETHING BROKE BEFORE THE COVERED PIECE. WHILE THINKING OVER OUR OPTIONS, AN ARTICLE CAME OUT IN THE DETROIT FREE PRESS RELATED TO THIS VERY ISSUE. THE DEALERSHIP HAS ASKED THEIR LOCAL REP TO GET AHOLD OF ME. HE HAS NOT AND IS NOW IGNORING VOICEMAIL AND EMAIL MESSAGES FROM THE DEALERSHIP. I HAVE CALLED FORD DIRECTLY AND WAS TOLD I WOULD GET A CALL BACK. I HAVE NOT HEARD FROM THEM AFTER 2 ATTEMPTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235042July 26, 2019
POWER TRAIN
CAR SHUDDERS AND SHAKES WHEN SWITCHED BETWEEN LOW GEARS. IS AN AUTOMATIC TRANSMISSION. WAS PROMISED BY FORD DEALER WHEN BUYING THAT THE TRANSMISSION ISSUE DID NOT EFFECT THE 2016 MODELS. AFTER OWNING THE CAR FOR LESS THAN A MONTH THE CAR NEEDED TO HAVE ITS CLUTCH REPLACED. FORD AGAIN PROMISED THIS WAS A NEW PART AND WOULD FIX THE ISSUE PERMANENTLY. LESS THAN A YEAR LATER AND I AM HAVING THE EXACT SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235043July 26, 2019
POWER TRAIN
DRIVING MY 2013 FORD FOCUS, I HAD STOPPED AT A STOP SIGN. WHEN I TRIED TO ACCELERATE THE WARNING "HILL START ASSIST NOT AVAILABLE" FLASHED AND THEN THE CAR TURNED OFF. I PUT THE CAR IN PARK AND AFTER A FEW ATTEMPTS I GOT THE CAR STARTED, BUT THE ENGINE LIGHT CAME ON AND "TRANSMISSION FAULT SERVICE NOW" FLASHED. I WAS ABLE TO DRIVE IT HOME AND IT WAS CHECKED OUT BY AN AUTO REPAIR GUY. HE TRIED TO REPROGRAM THE COMPUTER BUT THE THE TRANSMISSION FAULT ERROR CONTINUES TO FLASH AND THE CAR WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235047July 26, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT OUT OF FIRST GEAR AND FAILED TO START. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT CALLED MAC HAIK FORD (R0333 KATY FWY, HOUSTON, TX 77024, (713) 932-5000). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-2244251-N1M5D1. THE CONTACT WAS INFORMED ABOUT THE EXTENDED WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235052July 26, 2019
UNKNOWN OR OTHER
THE RADIO IN MY 2012 FORD FOCUS SE HAS MALFUNCTIONED. WHILE DRIVING ONE DAY, I HEARD A LOUD POP AND THEN STATIC. IT WAS SO LOUD IT SCARED ME AND I ALMOST HAD AN ACCIDENT. IT HAS DONE THIS NUMEROUS TIMES, EVEN WHEN THE CAR IS TURNED OFF AND THE KEY IS REMOVED FROM THE IGNITION. UPON CHECKING SOCIAL MEDIA AND COMPLAINTS ON THE WEB, THIS HAS HAPPENED TO QUITE A FEW 2012 FORD FOCUS VEHICLES. THE ONLY WAY TO STOP THIS FROM HAPPENING IS TO REMOVE THE FUSE FOR THE RADIO FROM THE FUSE BOX LOCATED UNDER THE GLOVE BOX ON THE INSIDE OF THE VEHICLE. FORD HAS REFUSED TO MAKE THE NECESSARY REPAIRS AT THEIR COST AND I FULLY BELIEVE THIS IS A SAFETY ISSUE DUE TO THE LOUDNESS OF THE POPPING AND CRACKING. I HAVE NOW BEEN WITHOUT A RADIO IN MY CAR FOR MORE THAN A YEAR. AFTER SPEAKING WITH SOME AUDIO EXPERTS, THE ONLY SUGGESTED SOLUTION IS TO REPLACE THE HEAD UNIT FOR THE RADIO. THESE COST MORE THAN $200.00 ALONE, NOT INCLUDING THE LABOR TO INSTALL THE HEAD UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235054July 26, 2019
POWER TRAIN
CAR SHUDDERS VIOLENTLY WHEN SHIFTING FROM 1ST TO 2ND GEAR OFTEN LEADING TO CONTROL ISSUES. IT SOMETIMES CANT MAKE UP ITS MIND WHETHER IT WANTS TO DOWNSHIFT OR NOT SO IT MAKES IT HARD MERGING ONTO A HIGHWAY BECAUSE I CANT GET UP TO SPEED. WHEN IS FINALLY DOES DECIDE WHAT GEAR IT WANTS TO GO IN IT WILL JERK FORWARD EVEN IN STOP AND GO TRAFFIC SO I HAVE TO CONSTANTLY SWITCH BETWEEN BRAKING AND GIVING IT GAS TO AVOID HITTING THE CAR IN FRONT OF ME. THE CAR ONLY HAS 34000 MILES AND I BOUGHT IT NEW AND THE DEALERSHIP WON'T TAKE IT BACK. THIS CAR IS A SAFETY RISK AND AN ACCIDENT WAITING TO HAPPEN. TOOK IT TO THE DEALERSHIP AND THEY COULD RECREATE THE PROBLEM ACCORDING TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235049July 26, 2019
POWER TRAIN
I HAVE HAD MY VEHICLE IN FOR TCM & CLUTCH ISSUES MORE THAN 7 TIMES AND CONTINUE TO DO SO. I HAVE A RECORDED CONVERSATION WITH THE SERVICE MANAGER TELLING ME "THE DUAL CLUTCH IS A BAD DESIGN AND WILL NEVER REALLY BE FIXED". WHEN I LEASED THE VEHICLE IN 2014 I KNEW I WAS PLANNING TO PURCHASE THE VEHICLE AT THE END OF THE LEASE, SO I CHOSE THE LEASE OPTION WITH THE LOWEST MILES ALLOWED. JUST BEFORE THE LEASE END DATE, THE RECALL ISSUES WITH THE VEHICLE'S TCM AND DUAL CLUTCH CAME INTO PLAY. ALTHOUGH I WOULD HAVE LIKED TO TURN THE LEASE VEHICLE IN, I WOULD HAVE HAD TO PAY A GREAT DEAL IN MILEAGE OVERAGE FEES, SO I FOLLOWED THROUGH WITH THE PURCHASE OF THE VEHICLE (FALL OF 2017). I FELT I REALLY HAD NO CHOICE AT THAT POINT. I NOW OWN A VEHICLE (STILL MAKING PAYMENTS WITH $8K REMAINING) WITH 96K MILES ON IT THAT CONTINUES TO HAVE NUMEROUS ISSUES WITH THE TRANSMISSION. I JUST WANT TO BE RID OF THE CAR AND MOVE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235074July 26, 2019
POWER TRAIN
THIS VEHICLE HAS BEEN PLAGUED WITH TRANSMISSION PROBLEMS SINCE SOON AFTER PURCHASE. IT HAS BEEN RETURNED TO MULTIPLE FORD DEALERSHIPS IN CARBON COUNTY PA SINCE BEING PURCHASED IN DECEMBER OF 2013. THERE HAS BEEN NO RESOLUTION AND PROBLEMS STILL PERSIST. WE ARE TRYING TO RETRIEVE THE ATTEMPTED REPAIR RECORDS AND WILL UPLOAD WHEN WE HAVE THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235082July 26, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 25 MPH, THE VEHICLE JERKED, LUNGED FORWARD, AND LOST POWER WITHOUT WARNING WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (980) 224-5854) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-22244697. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235091July 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
LOSS OF POWER STEERING ON PUBLIC ROAD. POWER STEERING ASSIST FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235097July 26, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SLIPPED INTO NEUTRAL WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE FAILURE ALSO OCCURRED WHEN PLACING THE VEHICLE INTO PARK. IN ADDITION, THE VEHICLE CONTINUED TO ROLL WHILE IN PARK AND JERKED WHEN APPLYING PRESSURE TO THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO CREST FORD (22675 GIBRALTAR RD, FLAT ROCK, MI 48134, (734) 782-2400) WHERE IT WAS DIAGNOSED THAT THE CLUTCH AND SEALS NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURES WOULD NOT BE COVERED UNDER WARRANTY. THE CONTACT FOUND A LETTER ONLINE STATING THAT FORD WOULD COVER ALL TRANSMISSION DEFECTS FOR THE VEHICLE; HOWEVER, FORD REFUSED TO HONOR THE LETTER DUE TO THE CONTACT NOT HONORING THE JULY 19, 2019 DEADLINE. THE CONTACT DISPUTED THAT CLAIM, STATING THAT SHE CALLED FORD TO MAKE AN APPOINTMENT TWO WEEKS PRIOR TO THE DEADLINE. THE CONTACT HAD AN OPEN CASE WITH THE FORD MANUFACTURER (CASE NUMBER: CAS-22244671-K7C0K9) REGARDING THIS ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235090July 26, 2019
POWER TRAIN
THE TRANSMISSION IN MY 2015 FORD FOCUS HAS HAD NUMEROUS TRANSMISSION CONTROL MODULE UPDATES ( TCM ) WHICH THE DEALERSHIP KEPT SAYING WOULD FIX THE PROBLEM WHICH IT DID NOT IN MOST CASES MADE IT WORSE. THE DUAL CLUTCH HAS BEEN REPLACED 4 TIME'S THE THROW OUT BEARING, AND THE SHIFT MOTORS FOR THE FIX TO LAST BETWEEN 10,000 TO 15,000 MILES AND THE VEHICLE CLUTCH BEING REPLACED AGAIN. AT THE LAST VISIT TO DEALERSHIP WAS ADVISED THE CLUTCH NEED REPLACED AGAIN BUT WAS ADVISED IT WAS NOT UNDER WARRANTY NOW BECAUSE THE CLUTCH USED AT LAST REPLACEMENT WAS THE LATEST REVISED EDITION THAT HAD A 10,000 MILE WARRANTY THROUGH THE DEALERSHIP TO CONTACT FORD CUSTOMER CARE AND OPEN A CASE UP TO SEE IF FORD WILL WARRANTY THE REPAIR. WAS ADVISED TO TAKE THE VEHICLE BACK TO THE DEALERSHIP AND GIVE THEM THE CASE NUMBER ISSUED BY FORD. THE DEALERSHIP CALLED LATER THAT DAY AND ADVISED THAT MY CAR WAS READY FOR PICKUP. AFTER ARRIVING AT THE DEALERSHIP THE CLUTCH HAD NOT BEEN REPLACED WAS ADVISED AT THAT TIME IT DID NOT MEET THE REQUIREMENTS OF THE SHUTTER FILE NUMBER TO WARRANT REPLACEMENT BUT IT DID A WEEK EARLIER WHEN THE VEHICLE WAS AT THE DEALERSHIP. AT THE CURRENT TIME THE SLIP'S ON ACCELERATION. JERK'S AND SHAKE'S WITH SUDDEN ACCELERATION FROM A STOPPED POSITION. HILL ASSISTANCE WORKS SPORADIC TO KEEP THE CAR FROM ROLLING BACKWARDS WHEN PULLING OUT ON A HILL. THE CAR AT TIMES WILL NOT WANT TO UPSHIFT OR DOWNSHIFT WHEN IT NEED TO CAUSING YOU TO HAVE TO PULL OFF THE SIDE OF THE ROAD AND PUT THE VEHICLE IN PARK THEN IT WILL SHIFT CORRECTLY FROM A FEW DAYS TO A COUPLE OF WEEKS. THEN THE SAME PROBLEM AGAIN. BUT I'M TOLD BY FORD AND THE DEALERSHIP THERE IS NOTHING WRONG WITH THE CAR NOW AFTER I GOT A CASE NUMBER FROM FORD ON THE TRANSMISSION. THE CAR CURRENTLY HAS ONLY 75,000 MILES AND HAS STILL NOT BEEN FIXED BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235119July 26, 2019
POWER TRAIN
BEGINNING IN 2017, AS I WAS ON MY WAY TO WORK AND STOPPED AT A STOP LIGHT ON A CITY STREET, THE LIGHT TURNED GREEN AND I PRESSED THE GAS PEDAL. AFTER THE RPM METER WAS PASSED "2" THE CAR JERKED BACK AND SLOWED DOWN FOR A FEW SECONDS THEN WENT BACK TO THE PREVIOUS SPEED. THIS CONTINUOUSLY HAPPENED EVERY TIME I WOULD PRESS THE GAS PETAL TO SPEED UP FOR SEVERAL DAYS. I TOOK THE CAR IN A MECHANIC SHOP AND MY CAR WAS NO LONGER JERKING BACK AND THEY FOUND NOTHING WRONG; HOWEVER, I HAVE THE DOCUMENTS FROM THIS MECHANIC STATING WHAT WAS HAPPENING AT THIS TIME. AT THIS TIME THE VEHICLE WAS WELL UNDER 100,000 MILES. AGAIN IN 2018 I WAS ON MY WAY TO WORK AND THE SAME THING BEGAN AGAIN. THE CAR SEEMED TO LOSE POWER FOR A FEW SECONDS EVERY TIME I WOULD SPEED UP THE VEHICLE. I TOOK IT TO YET ANOTHER MECHANIC SHOP WHERE THEY FOUND NOTHING WRONG AGAIN. SOON AFTER MY CAR BEGAN ACTING NORMAL AGAIN. FINALLY, IN MAY 2019 THE SAME ISSUE BEGAN AGAIN. I WOULD PRESS THE GAS PEDAL AND MY CAR WOULD START TO GO, THEN IT WOULD JERK BACK FOR A FEW SECONDS AS IF LOSING POWER, THEN GAIN POWER BACK AND SPEED UP. ALSO, SEVERAL TIMES IN 2019 I WOULD TURN ON THE CAR, PUT THE CAR IN DRIVE, PRESS THE GAS PEDAL AND THE VEHICLE WOULDN'T MOVE. IT SEEMED TO HAVE NO POWER. I THEN TOOK THE VEHICLE TO A THIRD MECHANIC AND THEY INFORMED OF A TRANSMISSION RECALL FOR MY YEAR AND MODEL CAR. I WAS UNAWARE OF THIS RECALL UP UNTIL THIS POINT AND I DO NOT KNOW THE RECALL NUMBER. I WAS A COLLEGE STUDENT AND MY MAIL WAS SENT TO MY HOME ADDRESS RATHER THAN MY COLLEGE ADDRESS. THIS MECHANIC THEN REBUILT THE VEHICLE'S TRANSMISSION FOR $3,000. THE MECHANIC THEN SENT MY VEHICLE TO A FORD DEALERSHIP WHERE THEY REPLACED THE TRANSMISSION CONTROL MODULE FOR NO COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235146July 26, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR IS AT THE DEALERSHIP FOR THE SECOND TIME SINCE SEPTEMBER 2018 DUE TO THE TRANSMISSION RECALL. THE CAR DIED WHILE DRIVING FOUR TIMES BEFORE I COULD GET IT HOME. I I HAD IT TOWED TO BILL COLLINS FORD THE NEXT DAY. I WAS TOLD IN SEPTEMBER THE TRANSMISSION WAS FIXED YET THE CAR NEVER DROVE RIGHT. NOW THE TRANSMISSION AND CLUTCH NEED REPAIR/REPLACING. THEY HAVE HAD MY CAR FOR ONE WEEK AND I HAVE YET TO BE CONTACTED BY THE DEALERSHIP. THESE CARS ARE NOT SAFE. SOMEONE IS GOING TO DIE AS A RESULT OF THESE FAULTY TRANSMISSIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235147July 26, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
THIS VEHICLE HAS HAD PROBLEMS SINCE THE DAY WE BOUGHT IT .THE TRANSMISSION HAS A MIND OF ITS OWN. IT JERKS ,SHUDDERS AND SLIPS IN AND OUT OF GEAR AT RANDOM . WE HAVE HAD 4 CLUTCHES ,A TCM, 2 PURGE VALE REPLACEMENTS AND COUNTLESS SOFTWARE UPDATES. IT HAS COMPLETELY LOST THE ABILITY TO PROPEL ITSELF ON THREE SEPARATE OCCASIONS; ONCE WHILE WE WERE TAKING IT IN TO THE DEALER . WHEN WE GOT TO THE DEALER THEY TOLD US THAT "YES THAT CAN HAPPEN SOMETIMES " !!! PLEASE HELP US AND HOLD FORD ACCOUNTABLE FOR THEIR RECKLESS DECISION TO ALLOW THESE VEHICLES TO BE SOLD TO CHUMPS LIKE ME . THEY HAVE DELIBERATELY AND REPEATEDLY BLAMED US FOR THEIR MISTAKE . WE ARE UNABLE TO USE OUR VEHICLE BECAUSE IT IS UNSAFE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235159July 26, 2019
POWER TRAIN
CAR SHUDDERS ANYTIME I EXCELERATE FROM A STOP. ALSO LOOSES POSER IN THE MIDDLE OF TAKING OFF FROM A COMPLETE STUP...THE SHUDDER IS TERRIBLE AND VERY CONCERNING. I ALREADY HAD THE TRANSMISSION FIXED AT 25000 MILE ..I AM AT 32000 AND ITS STARTING TO DO THE SAME PROBLEM...FORD NEEDS TO STEP UP ON THIS..WE NEED A CLASS ACTION SUIT ,LIKE THEY ARE DOING IN CANADA ON THIS PROBLEM WITH FORD MOTOR COMPANY CANADA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235174July 26, 2019
POWER TRAIN
TRANSMISSION PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235179July 26, 2019
POWER TRAIN
SHUTTERING WHEN SHIFTING GEARS. CAR WAS AT ABOUT 6000 MILES ON THE ODOMETER WHEN IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235173July 26, 2019
STEERING
CAR WAS SITTING IDLING FOR APPROXIMATELY 5 MINUTES WITH THE AC ON, THEN PROCEEDED TO DRIVE SLOWLY OUT OF PARKING LOT AS SOON AS I GOT OUT OF PARKING LOT, ABOUT 500 FT THE POWER STEERING WENT OUT, NO WARNING THAT I WAS AWARE OF IT JUST WENT OUT. I WAS ON A RESIDENTIAL STREET. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD AND TURN THE VEHICLE OFF AND WHEN I RESTARTED THE VEHICLE IT WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235187July 26, 2019
POWER TRAIN
SINCE OWNING MY 2012 FORD FOCUS,I HAVE HAD MULTIPLE TRANSMISSION PROBLEMS.ON THREE SEPARATE TIMES THE CAR HAD TRANSMISSION MALFUNCTIONS THAT CAUSED NEAR MISS SITUATIONS OF BEING REAR ENDED CAUSE OF MY ABRUPT CHANGE OF SPEED.ONE TIME THE CAR WOULD NOT GO FASTER THAN 10 MPH,ANOTHER TIME IT WAS 20MPH MAX,AND ONE TIME IT DIDN'T MOVE AT ALL.MY CHILDREN WERE IN THE BACK SEAT ON TWO OF THOSE OCCASIONS.LUCKILY NO INJURIES RESULTED FROM THIS BUT NEARLY DID CAUSE ACCIDENTS.ONE TIME THE DEALERSHIP COVERED THE COST OF REPAIR,SECOND TIME THE DEALERSHIP COVERED PART OF THE COST,THE THIRD TIME I WAS TOLD THAT I HAD TO PAY FOR THE WHOLE $7000 MYSELF.AFTER THE REPLACEMENT A FEW MONTHS LATER THE TRANSMISSION STILL ACTS UP BY SLIPPING STUTTERING AND JERKING.THIS CURRENT PROBLEM IS VERY FRUSTRATING.FORD KNOWING THAT THE PROBLEM WAS THERE CONTINUED TO MANUFACTURE AND SELL THESE FORD FOCUS AND FIESTA MODELS WITHOUT CONCERN FOR THE SAFETY OF PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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