Ford Escape Complaints

29,499 consumer complaints on file.

#10173484November 14, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT MY 2002 FORD ESCAPE IN MAY OF 2005, THE DEALERSHIP HAD TO REBUILD THE TRANSMISSION 3 DAYS LATER AT 80K BECAUSE IT WAS SLIPPING BETWEEN GEARS. NOW A YEAR AND HALF LATER, I'VE BEEN TOLD BY A SPECIALIST THAT I NEED A NEW TRANSMISSION, WHICH WILL COST ME $2500 - $4000! THE DEALER WILL NOT WARRANTY THEIR WORK BECAUSE IT HAS BEEN OVER A YEAR SINCE THE SERVICE, BUT I'VE ONLY PUT 20K MILES ON IT! THE TRANSMISSION SPECIALIST EXPLAINED THAT THE 2002 ESCAPE HAS THE SAME TRANSMISSION AS A MAZDA 626, WHICH IS NOTORIOUS FOR FAILING. HE SAID EVEN IF I PAY TO HAVE IT REPLACED, IT WILL FAIL AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173528November 14, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
IN 2004, MY 2002 FORD ESCAPE, AFTER BEING PARKED OVERNIGHT, CAUGHT FIRE. THE FIRE WAS TRACED BY THE DEALER TO THE ABS COMPUTER. THE VEHICLE WAS PAST WARRANTY AND FORD MOTOR COMPANY DENIED REPEATEDLY THAT THERE WAS ANY POSSIBILITY OF ANY DEFECT, OR THAT THERE WAS ANY MANUFACTURER RESPONSIBILITY. CALLS TO FORD'S CUSTOMER HOT LINE WERE HANDLED IN AN UNSATISFACTORY MANNER. THE VEHICLE WAS REPAIRED USING NEW PARTS. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10173381November 13, 2006
AIR BAGS
WE RECENTLY HIT A DEER GOING IN BETWEEN 45 50 MILES PER HOUR. AND THE AIR BAGS NEVER WENT OFF. I WAS WONDERING WHY THEY DIDN'T THERE IS SEVERAL THOUSANDS DOLLARS IN DAMAGE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10173402November 13, 2006
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
DT*: THE CONTACT STATED WHILE PARKING A BYSTANDER NOTICED SMOKE BILLOWING FROM UNDER THE HOOD. THE IGNITION WOULD NOT TURN OFF SO THE BATTERY WAS DISCONNECTED AND THE SMOKE STOPPED. THE VEHICLE WAS TOWED TO AN AUTO COLLISION FACILITY, WHERE IT HAS NOT BEEN INSPECTED BY A MECHANIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173233November 12, 2006
AIR BAGS:FRONTAL
RECENTLY, I WAS INVOLVED IN AN ACCIDENT WHERE THE FRONT END OF MY 2002 FORD ESCAPE WAS TOTALED. THE AIRBAGS NEVER RELEASED. LUCKILY, I HAD BEEN WEARING MY SEAT BELT, AND DID NOT SUFFER FROM AN INJURY. SUMMARY: 1. EVENT(S) LEADING TO FAILURE: COLLISION WITH ANOTHER VEHICLE 2. FAILURE: AIR BAGS DID NOT RELEASE; CONSEQUENCES: NONE 3. CORRECTION: N/A. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10174304November 7, 2006
UNKNOWN OR OTHER
COMPLAINT CONCERNING 2003 FORD ESCAPE. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172868November 7, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE DRIVING 70 MPH ON AN INTERSTATE, SMOKE WAS OBSERVED TO BE COMING FROM BEHIND THE VEHICLE AND FLAMES WERE COMING FROM UNDER THE HOOD. THERE WAS NOTHING UNUSUAL ABOUT THE WAY THE VEHICLE WAS OPERATING BEFORE THE FIRE STARTED. THE TYPE OF FIRE WAS CLASSIFIED AS FUEL. THE SERVICE DEALER WAS NOTIFIED WHO DETERMINED THAT A ROD SHOT THREW THE ENGINE AND MADE A LARGE HOLE THAT CAUSED THE FIRE IN THE MOTOR. THE SERVICE DEALER WAS WILLING TO REPAIR THE MOTOR IF THE CONTACT WOULD MAKE A CO-PAYMENT. THE MANUFACTURER WAS NOT ALERTED. A POLICE REPORT WAS TAKEN. THIS OCCURRED IN STATE OF ARKANSAS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10172692November 6, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE STALLED COMPLETELY, HOWEVER WAS ABLE TO BE RESTARTED IMMEDIATELY. THE VEHICLE HAD PREVIOUSLY BEEN TAKEN TO A PRIVATE REPAIR SHOP FOR THE SAME ISSUE, WHERE THE MECHANIC DETERMINED THAT THE TRANSMISSION CONTROL MODULE MAY HAVE BEEN FAULTY. THE WORK FOR NHTSA RECALL #04V165000, PERTAINING TO THE AUTOMATIC TRANSMISSION CONTROL MODULE HAD PREVIOUSLY BEEN PERFORMED, BUT SINCE THEN THE PROBLEM PERSISTED AND BECAME PROGRESSIVELY WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172658November 5, 2006
AIR BAGS
AIR BAG LIGHT CAME ON. IT STAYS ON. I WAS TOLD BY THE DEALER THAT WHEN THIS HAPPENS THE AIR BAGS ARE IMMEDIATELY SHUT OFF AS THERE IS A ERROR CODE. THIS HAS HAPPENED THREE TIMES BEFORE AND EACH TIME THE PASSENGER SIDE PRETENSIONER WAS REPLACED. TWICE THE DEALER COVERED IT AND THE THIRD TIME THE DEALER SAID IT WAS OUT OF WARRANTY AND THEY WOULDN'T FIX IT. SEEMS LIKE IF THEY FIXED IT RIGHT THE FIRST TIME IT WOULDN'T HAVE HAPPENED AGAIN. NOW IT HAS HAPPENED AGAIN. AND ONCE AGAIN THE DEALER SAID I AM ON MY OWN. NOW I AM DRIVING A CAR WITH NO AIR BAGS AND I SPECIFICALLY BROUGHT IT BECAUSE OF THE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172612November 4, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
FORD ESCAPE 2003 WHILE PARKED CAUGHT FIRE IN BRAKING AREA SPREAD TO SPEED CONTROL ELECTRICAL HARNESS. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10172538November 3, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
FORD ESCAPE 2002 - WE HAVE HAD AN ONGOING PROBLEM WITH THE ABS AND BRAKE LIGHTS STAYING ON. WE HAVE HAD IT INTO A FORD DEALERSHIP SEVERAL TIMES, WHO WAS NOT ABLE TO FIX IT, AND AN INDEPENDENT MECHANIC WHO WAS FINALLY ABLE TO IDENTIFY THAT IT WAS THE ANTILOCK BRAKING SYSTEM'S ELECTRONIC CONTROL MODULE CAUSING THE ISSUE. JUST READ AN ARTICLE CONCERNING AN ONGOING INVESTIGATION INTO ENGINE FIRES POSSIBLY CAUSED BY THIS MODULE AND ARE VERY CONCERNED THAT WE COULD BE NEXT. WE FIRST TOOK IT INTO THE DEALER THE MONTH OUR WARRANTY EXPIRED SO I AM PUTTING THE "INCIDENT DATE" IN FOR THAT MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172539November 3, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM:WIRING, SUSPENSION:FRONT:HUB
DT*: THE CONTACT STATED WHILE PARKED IN THE DRIVEWAY FOR ONE DAY, THE VEHICLE CAUGHT ON FIRE. THE FIRE EXTINGUISHED ITSELF. THE VEHICLE WAS DRIVEN TO THE DEALER WHO REPLACED THE ABS MODULE AND A WIRING HARNESS. UPDATED 01/17/07. *JB THE CONSUMER STATED THE ABS LIGHT ILLUMINATED AND STAYED ON UNTIL THE ABS MODULE WAS REPLACED. THE RIGHT FRONT WHEEL BEARING WAS REPLACED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10172553November 3, 2006
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2002, FORD ESCAPE WITH 92,000 MILES ON IT. THERE HAS BEEN NO MAJOR PROBLEMS WITH ETHE VEHICLE LEADING UP TO THE FAILURE THAT I AM DESCRIBING IN THIS STATEMENT. ON OCTOBER 31, 2006 I WAS DRIVING EAST-BOUND ON M59, JUST EAST OF SCHOENHERR ROAD IN STERLING HEIGHTS, MI. I WAS APPROX.15 MILES FROM MY HOME IN AUBURN HILLS, MI AND HAD APPROX. 10 MINUTES LEFT UNTILE I WOULD HAVE REACHED MY DESTINATION. THIS WAS THE FIRST TIME THAT I HAD DRIVEN THE VEHICLE ALL DAY. IT WAS APPROX. 47 DEGREES FARENHEIT AND ABOUT 3:35PM. IT WAS NOT RAINING, BUT A LITTLE WINDY. UPON MAKING A STOP JUST PAST THE TRAFIC LIGHT (DUE TO HEAVY TRAFFIC DLAYS), I NOTICED SMOKE COMING OUT OF THE ENGINE COMPARTMENT FROM UNDER THE HOOD. WITHIN A MINUTE OF NOTICING THE SMOKE OUTSIDE, SMOKE STARTED COMING THROUGH THE DASH OF MY VEHICLE AND INTO THE INTERIOR CAB. I ROLLED DOWN THE WINDOWS AND MADE IT INTO A PARKING LOT, WHER I HAD TO EVACUATE THE VEHICLE. UPON PUTTING OUT THE FIRE AND INSPECTING THE VEHICLE, THE FIRE DEPARTMENT WAS UNABLE TO DETERMINE THE CAUSE OF THE FIRE. THE INSURANCE ADJUSTOR LOOKED AT THE VEHICLE TODAY AND WE ARE STILL AWAITING THE INSURANCE COMPANY'S OPINION AS TO THE CAUSE OF THE FIRE AND WHAT THEY WILL BE WILLING TO DO ABOUT IT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10172574November 3, 2006
STEERING:ELECTRIC POWER ASSIST SYSTEM
2005 FORD ESCAPE HYBRID : ELECTRIC POWER STEERING. POWER STEERING FAILED, WHILE IN A TURN TWICE. AND CAME WITHIN INCHES OF HITTING A WALL, BECAUSE IT REVERTED TO MANUAL STEERING. IF NOT FOR QUICK THINKING AND REFLEX'S. I WAS A PASSENGER AND GRABBED THE WHEEL AND WRESTLED IT IN THE TURN TO AVOID THE WALL. TOOK IT TO THE DEALER AND THEY ACTED LIKE IT WAS A NO BIG DEAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172596November 3, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
APPROX 1 YEAR AGO - OUR 2002 FORD ESCAPE STARTED TO SMOKE WHILE SITTING IN THE GARAGE. WHEN WE GOT IT TO THE DEALER IS WAS FOUND THAT THE WIRING HARNESS WHERE IT CONNECTED TO THE ABS ECU UNIT HAD SHORTED DUE TO BRAKE FLUID GETTING INTO CONNECTOR. WHEN THE SHOP DISCONNECTED THE WIRING HARNESS CONNECTOR, THE NEXT DAY, THE FLUID IGNITED BURNING UP THE HARNESS. THE ESTIMATED COST TO FIX WAS $2000 DOLLARS, REPLACEMENT OF THE HARNESS AND ECU UNIT. WHICH SINCE THE MAJORITY OF THE DAMAGE WAS DONE IN THE SHOP FORD DID COVER THE COST OF THE REPAIR. I AM JUST FILLING THIS AS I HAVE SEEN THAT THIS ISSUE IS UNDER INVESTIGATION, AND THOUGHT THAT I SHOULD REPORT OUR INCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172449November 2, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
MY LOW MILES - 2002 FORD ESCAPE ALMOST KILLED MY WIFE ON SATURDAY. THE DIFFERENTIAL WENT ON MY 2002 FORD ESCAPE PREMIUM EDITION (NOT WORTH THE EXTRA MONEY) AND ALMOST THROUGH THE VEHICLE OFF THE ROAD. IT HAS BEEN REPORTED WHILE IT WAS UNDER WARRANTY AND THEY KEPT CHANGING THE TRANSMISSION FLUID. FERRARIO FORD OF ELMIRA HEIGHTS NY CLAIMS THAT THAT WAS THE RIGHT THING TO DO WHEN IT WAS UNDER WARRANTY. NOW IT IS GOING TO COST $4000 TO FIX AND NO ONE IS ACCEPTING RESPONSIBILITY FOR ALMOST KILLING MY WIFE WITH THEIR NEGLIGENCE OR PAYING FOR IT BECAUSE IT HAS THE LOWEST WARRANTY IN THE BIZ. IF YOU HAVE A SIMILAR STORY I'D LOVE TO HEAR IT: [email protected] OR 315-491-9629. HENRY WILLCOX. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172460November 2, 2006
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
AM/FM CD PLAYER COMES ON WITH ENGINE/IGNITION OFF. BOUGHT VEHICLE IN 2004 AND LATER THAT YEAR BROUGHT IT BACK TO DEALER BECAUSE RADIO WOULD COME ON BY ITSELF AND DRAIN BATTERY. DEALER REPLACED RADIO UNDER WARRANTY. IN 2005 BROUGHT VEHICLE IN TO DEALER AGAIN WITH THE SAME PROBLEM. DEALER CLAIMS THEY COULD NOT DUPLICATE THE PROBLEM. NOTHING DONE. IN 2006 BROUGHT VEHICLE TO DEALER AGAIN WITH THE SAME PROBLEM, VEHICLE NO LONGER UNDER WARRANTY. DEALER CHARGED $80 DIAGNOSTIC FEE. STATED PROBLEM WAS DEFECTIVE RADIO, OFFERED TO REPLACE RADIO FOR $390 PLUS TAX. I DECLINED AND HAD AN AFTER MARKET RADIO INSTALLED. PROBLEM PERSISTED. BROUGHT VEHICLE TO ANOTHER MECHANIC WHO LOCATED A DEFECTIVE FUSE PANEL ACCESSORY CONTROL RELAY AND REPLACED IT. PROBLEM NO LONGER EXISTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172360November 1, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED THE ACCELERATOR PEDAL STUCK CAUSING THE VEHICLE TO LUNGE FORWARD INTO TRAFFIC. IT WAS STOPPED BY DEPRESSING THE BRAKE PEDAL TO THE FLOOR. THE DEALER REPLACED THE THROTTLE BODY FIVE TIMES HOWEVER THE PROBLEM RECURRED. UPDATED 11/30/2006 - THE ACCELERATOR BECOMES STUCK WHILE ATTEMPTING TO ACCELERATE FROM A STOP OR FROM PARK. THIS PROBLEM OCCURRED MORE FREQUENTLY WHEN THE WEATHER WAS COLD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172371November 1, 2006
SUSPENSION:REAR:SHOCK ABSORBER
REAR WHEELS CAN BOUNCE AND RUB THE FENDER WELL CAUSING BLOW OUT OF TIRES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172043October 28, 2006
STEERING, SUSPENSION:FRONT
2005 FORD ESCAPE. NOISE IN THE FRONT END WHILE DRIVING DOWN THE ROAD AT ANY SPEED. HAS BEEN TO THE DEALER FOR SERVICE ON THREE SEPARATE APPOINTMENTS FOR THE SAME THING. FIRST THEY SAID IT WAS DUE TO A RECALL ON THE POWER STEERING PRESSURE HOSE. THE SECOND TIME THEY BLAMED IT ON TIRE ROTATION NEED. THE THIRD AND FINAL TIME TO THIS PARTICULAR SERVICE DEPARTMENT, THEY SAID IT WAS IN NEED OF A FOUR WHEEL ALIGNMENT BUT THE NOISE WOULD STILL BE PRESENT. THE VEHICLE DID NOT PULL LEFT OR RIGHT. I REFUSED THEIR SERVICE THIS TIME BUT THEY DIDN'T SEEM TO CARE ABOUT LOSING A CUSTOMER. THAT WAS THEIR DEMEANOR EVERYTIME I WENT THERE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape