Ford Escape Complaints

29,499 consumer complaints on file.

#10171786October 25, 2006
LATCHES/LOCKS/LINKAGES
MY DRIVER'S SIDE DOOR STUCK AND COULD NOT BE OPENED AND HAD TO BE REPAIRED AT A COST OF $350. BOTH BACK DOORS ARE STUCK CLOSED AND CAN NOT BE OPENED. NOW THE FRONT PASSENGER SIDE DOOR IS STUCK CLOSED AND CAN NOT BE OPENED. MY SON BROKE HIS ARM AND INJURED HIS LEG AND HAD TO GO TO THE EMERGENCY ROOM. WE HAD TO GET HIM OUT OF THE CAR THROUGH THE WINDOW! AS THE DOOR SUDDENLY WOULD NOT OPEN. THERE WERE NO EVENTS LEADING UP TO THE FAILURE. THE REPAIR BILL IS ESTIMATED AT ANOTHER $350.00. IN ADDITION, MY REAR HATCH DOOR REFUSED TO OPEN THE OTHER DAY WHILE I WAS HAVING THE SHOCKS REPAIRED. THE MECHANICS FINALLY GOT IT OPEN. I FEAR THAT SOMETHING WILL HAPPEN AND EMERGENCY PERSONNEL WILL NOT BE ABLE TO GET IN TO THE CAR AND WE WILL NOT BE ABLE TO GET OUT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171718October 24, 2006
ELECTRICAL SYSTEM:IGNITION:MODULE
THE KEY LOCK CYLINDER HAS BEEN DEFECTIVE FOR QUITE A PERIOD OF TIME IN THAT IT ALLOWS ME TO TAKE OUT THE KEYS WHEN THE VEHICLE IS IN DRIVE OR REVERSE. CAR HAS ROLLED ON SOME OCCASIONS. SO FAR I HAVE CAUGHT THE PROBLEM BEFORE ANYTHING IS DAMAGED BUT I KNOW FOR ALL THE CARS I HAVE OWNED IT IS NOT PROPER THAT THE KEYS CAN BE WITHDRAWN WHILE IN DRIVE. I JUST REPORTED IT TO THE FORD DEALER 10-22-06 AND THEY SAID IT WAS NOT CORRECT BUT THERE HAD BEEN NO RECALL SO PROBABLY I WOULD HAVE TO REPAIR AT MY OWN COST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171631October 23, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED THE DOOR LATCHES WERE FAULTY ON BOTH FRONT DOORS. THERE WAS NO WARNING SIGNAL PRIOR TO THE INCIDENT. THE CONTACT WAS NOT ABLE TO OPEN THE FRONT DOORS FROM THE OUTSIDE. THE CONTACT HAD TO ENTER FROM THE REAR PASSENGER SIDE AND OPEN THE DOORS FROM THE INSIDE. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHO DETERMINED THAT THERE WAS A PROBLEM WITH THE DOOR LATCHES, AND NOTIFIED THE CONTACT THAT THE MANUFACTURER WAS AWARE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171404October 20, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BOTH BACK DOORS OF MY 2001 FORD ESCAPE: I DO NOT USE MY BACK DOORS VERY OFTEN SINCE THERE ARE ONLY 2 MEMBERS OF MY HOUSEHOLD. I UNLOCKED THEN TRIED TO OPEN BOTH BACK DOORS, BOTH WERE STUCK SHUT, THE HANDLES WERE LOOSE ON THE OUTSIDE. IT WAS NOT A FREEZING COLD NIGHT. I LOCKED AND UNLOCKED THE DOORS A BUNCH OF TIMES, THEN TRIED TO OPEN AGAIN. THEY FINALLY OPENED, BUT WOULD NOT LATCH SHUT. THE OUTSIDE HANDLE DOESN'T SEEM TO BE ATTACHED TO THE IN DOOR MECHANISM. MY HUSBAND FINALLY GOT THE DOORS TO STAY SHUT. I HAVE NOT OPENED THEM SINCE. I AM AFRAID THEY MIGHT OPEN WHILE DRIVING! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172226October 20, 2006
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:ENGINE
2001 ESCAPE HAS HAD THREE REPAIRS IN A 6 MONTH TIME FRAME DO TO PROBLEMS WITH THE IGNITION COIL ASSEMBLIES. *TS THE SPARKS PLUG SHOT OUT OF THE CYLINDER HEAD SUDDENLY THREE TIMES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171466October 20, 2006
SUSPENSION:FRONT
WHILE DRIVING HOME ON A CLEAR, SUNNY DAY, MY FORD ESCAPE PULLED TO THE LEFT, CROSSING THE CENTER LINE, CRASHING INTO A SEMI-TRUCK TWICE, HITTING TWO ADDITIONAL CARS AND FLIPPED ONTO ITS SIDE. I HAD TO BE CUT OUT OF MY VEHICLE AND WAS AIRLIFTED TO A TRAUMA CENTER. I SUSTAINED A CONCUSSION, BROKEN RIBS AND BRUISING ALL OF MY BODY. LUCKILY, NO ONE WAS KILLED, BUT MY CAR WAS COMPLETELY DESTROYED. THE CAR HAD BEEN PULLING TO THE LEFT ON OCCASION, BUT ON THOSE OCCASIONS I WAS ABLE TO CORRECT IT QUICKLY. *NM
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10171351October 19, 2006
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED. IT WAS MANEUVERED OFF THE ROAD AND RESTARTED HOWEVER, THE VEHICLE WOULD NOT ACCELERATE PAST 20 MPH AND STALLED AGAIN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO THE DEALER WHO DETERMINED THE PCM, SIX IGNITION COILS AND SIX SPARK PLUGS NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171155October 18, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
I HAVE A 4 CYLINDER AND MY GAS PEDAL IS ALWAYS GETTING STUCK IN A POSITION AND I HAVE TO TAP IT HARD TO UNSTICK IT. THIS HAS BEEN HAPPENING SINCE I'VE BOUGHT THE TRUCK - AT FIRST, I THOUGHT IT WAS MY SHOES, OR MY IMAGINATION, BUT WHEN I FINALLY LET MY HUSBAND DRIVE MY ESCAPE, HE UNDERSTOOD WHAT I MEANT. IS THERE A RECALL FOR THIS BECAUSE I HAVE TO TAP HARD TO UNSTICK THE PEDAL AND IT IS A SAFETY ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171235October 18, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE INSTRUMENT CLUSTER PANEL LIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE INNER DASH PANEL LIGHT THAT ILLUMINATED THE INSTRUMENT PANEL HAD SHORTED OUT AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170640October 12, 2006
AIR BAGS:FRONTAL, SEAT BELTS:FRONT
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON DRY ROAD CONDITIONS AT 8:02 PM, THE FRONT LEFT CORNER OF THE VEHICLE STRUCK ANOTHER VEHICLE, CAUSING THE CONTACT TO RUN OFF THE ROAD. THE SEATBELT WAS WORN AND BOTH FOG LIGHTS AND HEAD LAMPS WERE ILLUMINATED. THE BOTTOM PORTION AIR BAG PARTIALLY DEPLOYED, BUT THE TOP PORTION FAILED TO OPEN. THE SEAT BELT DID NOT LOCK, RESULTING IN IMPACT WITH THE STEERING WHEEL CAUSING TWO FRACTURES OF THE STERNUM, A HEMATOMA TO THE LEFT CHEST, AND FRACTURES TO THE LEFT SHOULDER, AS WELL AS, HEAVY BRUISING TO THE FOREHEAD. THE VEHICLE WAS TOWED TO AN IMPOUND AND A POLICE REPORT WAS TAKEN. PHOTOGRAPHS WERE TAKEN OF THE VEHICLE AND THE CONTACT WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE SERVICE DEALER FOR REPAIRS AND MANUFACTURER WAS NOTIFIED. REPAIRS WERE MADE PRIOR TO THE MANUFACTURER'S ENGINEER INSPECTING THE VEHICLE AND THE SERVICE DEALER REFUSED TO PROVIDE THE CONTACT WITH THE DEFECTIVE PARTS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10170581October 11, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
2004 FORD ESCAPE REAR DEFOGGER WAS ON AND THE REAR WINDOW EXPLODED THROWING GLASS EVERYWHERE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170244October 8, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I TOOK MY CAR IN FOR REPAIR ON 4/22/06 BECAUSE MY ABS LIGHT HAD BEEN ON FOR A FEW DAYS. I WAS TOLD THAT MY RIGHT DRIVE AXLE NEEDED TO BE REPLACED AND THAT REPLACING THAT COULD POSSIBLY SOLVE THE PROBLEM WITH MY ABS LIGHT. IT DID NOT. I WAS THEN TOLD THAT I MIGHT NEED A NEW ABS MODULE. I WAS ADVISED THAT THE REPAIR SHOP WOULD CALL THE FOLLOWING MONDAY WITH A PRICE AND THAT MY CAR WAS SAFE TO DRIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169383September 27, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. IT WAS MANEUVERED OFF THE ROAD AND LATER STARTED. THE VEHICLE WAS DRIVEN TO THE DEALER, THE FIRST FEW TIMES THE STALLING OCCURRED, HOWEVER THE LAST TIME IT WAS TOWED TO THE DEALER. THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. UPDATED 10/18/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169362September 26, 2006
AIR BAGS
MY DAUGHTER WAS INVOLVED IN A CAR CRASH WHICH RESULTED IN HER 2001 FORD ESCAPE BEING TOTALED AND AT NO TIME DID THE AIR BAGS DEPLOY. SHE WENT ACROSS THREE LANES OF HIGHWAY HIT THE GUARD RAIL WENT BACK ACROSS THE THREE LANES AND HIT THE OTHER GUARD RAIL. SHE LIVES TO TELL HER STORY. SHE NOW HAS PAIN IN HER CERVICAL SPINE RESULTING IN HER SEEING A DOCTOR ON A REGULAR BASIS. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10168743September 20, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED THE OIL LIGHT ILLUMINATED INTERMITTENTLY DURING NORMAL BRAKING SITUATIONS. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THAT THE VEHICLE LOST OIL PRESSURE DUE TO SCORING IN THE CAM JOURNALS. THE MANUFACTURER RECOMMENDED A COMPLETE REPLACEMENT OF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168806September 20, 2006
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I OWN A 2005 FORD ESCAPE HYBRID. WHEN I BOUGHT IT (BRAND NEW) I NOTICED AN AIR BAG ISSUE WHERE DURING DRIVING, IF THE PASSENGER MADE A SLIGHT SITTING ADJUSTMENT, THE AIRBAG WOULD DEACTIVATE. SOMETIMES IT WOULD NOT REACTIVATE, OR TAKE A LONG TIME (5, 10 MINUTES). I TOLD FORD ABOUT IT, AND THEY REPLACED THE AIRBAGS SEAT GEL PAD SENSOR. THE SYMPTOM IMPROVED, BUT STILL HAPPENS. MY FIANCE IS 120LBS AND SHE SITS NORMALLY IN HER SEAT. IF SHE MAKES A MOVE TO READJUST (AS ONE WOULD ON A ROAD TRIP, OR LONG DRIVE) THE AIRBAG MAY STILL DEACTIVATE. INITIALLY IT WAS FREQUENT (75% OF THE TIME) HOWEVER NOW IT IS 50/50 (SINCE THE REPLACED GEL PAD). HOWEVER, IT IS TROUBLING TO KNOW THAT WHEN I AM DRIVING, SOMETIMES MY FIANCEE''S AIRBAG IS DEACTIVATED. WE FEEL VULNERABLE THAT THE SAFETY ITEMS WE PURCHASED TO PROTECT US ARE NOT ALWAYS THERE FOR US. I TRIED COMMUNICATING WITH FORD TELLING THEM IT STILL PERSISTS, BUT THEY JUST DON'T "GET IT". I DON'T UNDERSTAND THAT WHEN A PASSENGER SITS IN THE SEAT AND THE CAR KNOWS IT - HOW CAN THE CAR DEACTIVATE THAT AIRBAG WHILE WE ARE DRIVING 60 MPH? THAT SEEMS LIKE A DESIGN FLAW - AS OBVIOUSLY THE PASSENGER CANNOT EXIT THE VEHICLE WHILE THE CAR IS IN MOTION, OR EVEN BEFORE THE DOOR OPENS. IN MY OPINION, IF THE CAR SENSES A PASSENGER WHEN STARTING TO MOVE, THEN THE AIRBAG SHOULD STAY ON - AT LEAST UNTIL IT STOPS MOVING (COMES TO A COMPLETE STOP). SO *MOTION* WOULD BE A CHECK POINT AND NON-MOTION WOULD BE ANOTHER POINT TO *REEVALUATE* - BUT DEFINITELY NOT IN THE MIDDLE OF FREEWAY DRIVING... I HOPE PEOPLE APPRECIATE THE GRANDEUR OF THE SITUATION WHERE THE AIRBAG PURPOSELY DEACTIVATES (FROM INCORRECT EVENT PROGRAMMING) WHILE DRIVING. ALSO, THE BELOW INCIDENT DATE IS IRRELEVANT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168617September 19, 2006
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:WIRING
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHO DETERMINED THE ALTERNATOR WAS BURNT AND WAS REPLACED. NINE MONTHS LATER, THE VEHICLE STALLED AND A BURNING SMELL WAS OBSERVED. IT WAS TAKEN BACK TO THE DEALER WHO BUILT A CASING AROUND THE ALTERNATOR TO STOP THE BURNING. TWO YEARS LATER, THE VEHICLE STALLED AGAIN. WHEN TAKEN TO THE DEALER, THE BATTERY WAS REPLACED. TWO YEARS LATER, THE VEHICLE STALLED AGAIN. WHEN IT WAS TOWED TO THE DEALER, IT WAS DETERMINED THE ELECTRICAL HARNESS WAS CORRODED AND RUSTED AND THE HARNESS WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168694September 19, 2006
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
AT FIRST START UP OF MORNING, WHILE DRIVING THE IDLE KICKS UP TO 2000 RPM'S. WHEN I STOP THE CAR AND PUT IT IN NEUTRAL, THAT'S WHERE I NOTICE THE TACH REVVING TO 2000. AFTER DRIVING FOR 3 TO 5 MILES, IT FINALLY GOES TO NORMAL. IF I SHUT OFF CAR, AND RESTART IT, ITS FINE. I HAD THE CAR TO THE DEALER SEVERAL TIMES TO NO AVAIL, THE PUT A RECORDER DEVICE IN THE CAR AND WHEN I NOTICED THE PROBLEM, I WAS TO PUSH THE BUTTON. THEY SENT THE BOX TO FORD, WHO IN TURN SAID IT WAS SUPPOSED TO DO THAT. I AM AT A STANDSTILL RIGHT NOW, WITH NO FIX IN SITE. THE VEHICLE IS HARDER TO STOP IN THE MORNINGS DUE TO THE INCREASED IDLE. THIS STARTED RIGHT BEFORE THE 3 YEAR BUMPER TO BUMPER WARRANTY EXPIRED. IT IS CONTINUING TO HAPPEN TO DATE. THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168518September 18, 2006
ELECTRICAL SYSTEM:WIRING
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH, THE ABS LIGHT AND EMERGENCY BRAKE LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO A SERVICE DEALER. WHILE BEING INSPECTED BY THE DEALER, THE VEHICLE BEGAN TO SMOKE. THE DEALER DETERMINED THAT THERE WAS AN ELECTRICAL PROBLEM WITH THE ABS WIRING AND THAT ALL THE WIRING NEEDED TO BE REPLACED AT AN ESTIMATED COST OF $1600. THE DEALERSHIP REFUSED TO HONOR THE EXTENDED WARRANTY AND THE OWNER REFUSED TO PAY FOR THE REPAIR COSTS OUT OF POCKET. DEALER THEN REFUSED TO RETURN THE VEHICLE TO OWNER WITHOUT REPAIR DUE TO FIRE HAZARD. THE DEALER ASSISTED THE OWNER WITH THE PURCHASE OF A 2006 MERCURY MARINER BY PAYING OFF THE REMAINDER OF THE LOAN BALANCE ON THE FORD ESCAPE UPDATED 10/25/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168278September 14, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALERSHIP DETERMINED THE VEHICLE MISFIRED ON CYLINDER #1 AND THE ENGINE NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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