Ford Escape Complaints

29,499 consumer complaints on file.

#10177221December 28, 2006
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* - THE CONTACT STATED THAT WHILE DRIVING 35 MPH IN 2003 FORD ESCAPE NOTICED ON 09/20/06 THAT AIR BAG LIGHT ON THE DASH BOARD TURNED ON. THE CONTACT STATED THAT SHE DID HAVE A PASSENGER IN THE SEAT AT THAT TIME. AS PER OWNERS MANUAL DIRECTIONS, THE CONTACT TOOK VEHICLE TO DEALERSHIP WHO PERFORMED SOME TYPE OF REPAIR AND CHARGED THE CONSUMER $100. THE CONTACT TOOK THE VEHICLE TO THE DEALER ON 10/28/06 FOR THE SAME FAILURE. THE CONTACT WENT BACK TO THE DEALERSHIP AND THEY TOLD HER THAT THEY DID SEE THAT THE LIGHT WAS TURNING ON AND OFF, AND THEY TOLD HER THAT THEY WERE GOING TO GREASE THE CABLE. THE CONTACT WAS NOT SURE WHICH CABLE THEY WERE TALKING ABOUT. THE VEHICLE WAS DRIVEN FOR 3 MORE WEEKS WHEN THE SAME FAILURE OCCURRED. SHE TOOK VEHICLE IN TO DEALERSHIP AGAIN AND THEY FOUND NOTHING WRONG , BUT THE LIGHT DIDN'T COME BACK ON FOR ANOTHER 3 WEEKS. THE FAILURE OCCURRED AGAIN AND THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND THE DEALERSHIP GREASED THE SAME CABLE AND TOLD THE CONTACT THAT THE CABLE IS UNDER VEHICLE CODE #1877. THE CONTACT STATED THAT ON 11/27/06 THE VEHICLE'S AIR BAG LIGHT ON THE DASH STAYED ON WHILE DRIVING. *AK UPDATED 1/22/2007 - THE CONSUMER WAS TOLD NOT TO WORRY ABOUT THE LIGHT AND THAT AND THAT THE AIR BAS WAS WORKING PROPERLY. HE WENT ON TO SAY THAT HE BELIEVES THE PROBLEM IS WITH THE LIGHT ITSELF. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177152December 27, 2006
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE WOULD STALL AT ANY GIVEN TIME, WHETHER GOING DOWN THE INTERSTATE OR DURING CITY DRIVING. STEERING WOULD BE VERY DIFFICULT AND BRAKES WERE INOPERABLE. THIS OCCURRED ABOUT TWO MONTHS AFTER WE HAD PURCHASED OUR 2002 FORD ESCAPE WITH 42,000 MILES ON IT. AFTER THE FOURTH "STALL", WE HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE WE PURCHASED IT. THEY CONNECTED A "BLACK BOX" UNDERNEATH THE DASH AND HAD US DRIVE THE VEHICLE TO SEE IF IT HAPPENED AGAIN, WHICH IT DID A COUPLE DAYS LATER. THEY TOWED IT BACK TO THE GARAGE. APPARENTLY OUR PROBLEM WAS SOMETHING TO DO WITH, I BELIEVE, OUR HARMONIC BALANCE OR SOMETHING LIKE THAT. ACCORDING TO THE TECHNICIAN, WHATEVER WAS NOT WORKING PROPERLY, IT CAUSED THE ENGINE TO NOT KNOW WHICH CYLINDERS ON THE ENGINE WAS FIRING AND THAT IS WHAT CAUSED THE ENGINE TO SHUT OFF. THEY FIXED THE PROBLEM AND WE NOW HAVE 73,000 MILES ON THE VEHICLE AND HAD NO OTHER STALLING PROBLEMS. THE WORK ORDER READS AS FOLLOWS: DIAG, EEC TEST, NO CODES PRESENT, FOUND STICKY NG, R&R IAC, RETEST ALL OKAY AT THIS TIME; ALSO, WHILE THEY WERE PERFORMING THE MAINTENANCE THEY ALSO DISCOVERED THAT OUR POWER STEERING RACK WAS LEAKING, WHICH WAS COVERED BY OUR EXTENDED WARRANTY. THE POWER STEERING RACK WAS REPLACED. THE MILEAGE ON THE VEHICLE AT THE TIME OF REPAIRS WAS 44,546. I'M VERY THANKFUL FOR THE FOLKS AT OUR DEALERSHIP IN OMAHA. THEY GAVE US A RENTAL CAR WHILE DIAGNOSING OUR PROBLEMS AND STUCK WITH IT UNTIL THEY FOUND THE PROBLEM(S). THE EXTENDED WARRANTY WE HAD PURCHASED COVERED ALL REPAIR COSTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176640December 20, 2006
ELECTRICAL SYSTEM
TL* - THE CONTACT STATED THAT HIS FORD ESCAPES JUST STALLS WHILE DRIVING, THERE ARE NO WARNINGS SIGNS. THE VEHICLE WILL JUST STOP IN THE MIDDLE OF THE ROAD. THIS HAPPENS AT ANY SPEED. THE VEHICLE WILL START BACK UP RIGHT AWAY. THIS STARTED HAPPENING DURING THE WEEK SECOND WEEK OF NOVEMBER 2006. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR REPAIRS ON 12/9/06 AND THE DEALER COULD NOT FIND ANYTHING WRONG WITH. THE NEXT DAY THE VEHICLE STALLED AGAIN. THE CONSUMER TOOK THE VEHICLE BACK IN AND THE DEALER CHANGED THE AIR CONTROL VALVE, AND THE CRANK SHAFT TIMING SENSOR. THE DEALER ALSO TOLD CONTACT THAT THEY HAD CONTAMINATED FUEL AND REPLACED THE FUEL PUMP AND FILTER. THE STALLING OCCURS TWO OR THREE TIMES A DAY. THE VEHICLE IS CURRENTLY AT THE DEALER AGAIN FOR REPAIRS FOR THE SAME ISSUE. THE CONTACT HAS THE REPAIR ORDER, NO INJURIES HAVE OCCURRED DUE TO THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176545December 19, 2006
ENGINE AND ENGINE COOLING:ENGINE
TL* - THE CONTACT STATED THAT THE CAR STALLS WHEN THE CAR IS PUT INTO GEAR OR WHEN HE COMES TO A STOP. THE CONTACT HAS TAKEN THE CAR TO SUPERIOR FORD SIX TIMES AND THEY HAVE REPLACED: THE THROTTLE POSITION SENSOR, VAPOR MANAGEMENT VALE, MASS AIR FLOW SENSOR, VALVE-AIR BYPASS, PURGE REGULATION VALVE, BODY ASSIST AIR CHARGE, AND ECC PROCESSOR WAS RECALIBRATED. THE CONTACT SAID THAT THE CAR STILL CONTINUES TO STALL AFTER ALL THESES PARTS HAVE BEEN CHANGED. THE CONTACT SAID THAT HE HAS ALSO SENT CERTIFIED LETTERS TO FORD ABOUT THE PROBLEM. CONTACT CAN PROVIDE ALL OF THE REPAIR ORDERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176586December 19, 2006
TIRES:TREAD/BELT
TL* - THE CONTACT IS CALLING TO COMPLAIN ABOUT HIS 4 ORIGINAL TIRES. THE CONTACT STATES THAT THERE SEEMS TO BE SOMETHING WRONG WITH THE TREAD/BELT ON TIRES. IT SEEMS LIKE ALL 4 TIRES HAVE SOME TYPE OF DEFAULT/DEFORM. THE CONTACT HAS DRIVEN HE 9,000 MILES ON HIS 4 TIRES. IF PICTURES OF TIRES ARE NEEDED CONTACT CAN PROVIDE THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176354December 18, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PURCHASED 05 ESCAPE AT 40,096 MILES IN JULY '06. ABOUT 2 WEEKS LATER, ROTORS WERE WARPED SO DEALER REPLACED THEM FOR FREE. ABOUT 10,000 MILES LATER THEY WERE WARPED AGAIN AND THEY "TURNED" THE ROTORS. ABOUT 4,000 MILES LATER THEY WERE WARPED AGAIN SO THE DEALER REPLACED THEM AGAIN. NOW LESS THAN 5,000 MILES LATER, THEY ARE WARPED AGAIN. DEALER LOOKED AT THE CAR AND REFUSED ANY REPAIRS, ONLY NOTING THAT THERE IS *NOTHING* WRONG WITH THE BRAKING SYSTEM, ONLY THE ROTORS ARE WARPED, WITH NO KNOWN REASON EXCEPT IT MUST BE "THE WAY I AM DRIVING". JUST TODAY NOW THE ABS LIGHT IS STEADY ON, WITH NO REASON THAT I CAN NOTICE FROM MY OWN DRIVING. MY OWN RESEARCH TELLS ME THAT IT MAY BE A "TONE RING" ON THE AXLE, WHICH REQUIRES A REPAIR FOR OVER $1,000 FOR EACH AXLE, AS THE ENTIRE AXLE MUST BE REPLACED TO REPAIR THE "TONE RING". *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176373December 18, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL STICKS WHEN FOOT IS LIFTED OFF PEDAL THEN IT IS PRESSED AGAIN. AT TIMES, THE PEDAL STICKS SO BAD THAT THE CAR REVVES HIGH AND LUNGES FORWARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176409December 18, 2006
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM:IGNITION
MY 2003 FORD ESCAPE STALLS WHEN PLACED IN TO GEAR AND SOMETIMES WHEN STOPPING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176096December 14, 2006
VISIBILITY:GLASS, SIDE/REAR
THE VEHICLE IS A 2006 FORD ESCAPE HYBRID. WHILE DRIVING ON A ONE-LANE ROAD (OFF RAMP OF HWY 101), THE DRIVER'S SIDE WINDOW SHATTERED SUDDENLY. NO FOREIGN OBJECTS APPEARED TO HAVE STRUCK THE WINDOW. THE SHATTERING OF GLASS RESULTED IN MINOR INJURIES TO THE DRIVER AND SOME DAMAGE TO THE INTERIOR OF THE VEHICLE. FORD CUSTOMER SERVICE WAS CONTACTED AND FORD REFUSED TO TAKE RESPONSIBILITY FOR THE INCIDENT. NOTHING WAS DONE BY FORD TO CORRECT THE FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10175996December 12, 2006
LATCHES/LOCKS/LINKAGES
I OWN A 2002 FORD ESCAPE XLT. SINCE I PURCHASED IT IN THE FALL OF 2003, AT DIFFERENT TIMES BOTH THE FRONT PASSENGER DOOR AND REAR PASSENGER DOOR HAVE GOTTEN STUCK WHERE I HAVEN'T BEEN ABLE TO OPEN THEM FROM EITHER THE INSIDE OR OUTSIDE OF THE CAR. THE FIRST INCIDENT WAS THE FRONT PASSENGER DOOR, WHICH WAS FIXED WHEN I TOOK IT TO THE DEALERSHIP. THE SECOND INCIDENT OCCURRED 4 DAYS AGO AND THE DEALER IS GOING TO CHARGE ME A $300 DIAGNOSTIC FEE TO FIGURE OUT THE PROBLEM. IN ADDITION, PERIODICALLY, MY TRUNK WILL NOT OPEN NO MATTER WHAT I TRY. THEN THE NEXT DAY, IT WILL. THIS HAS OCCURRED AT LEAST 15 TIMES SINCE THE FALL OF 2005. IN ALL OF THE INCIDENCES LISTED THE DOORS WERE UNLOCKED, ALTHOUGH WE TRIED TO LOCK AND UNLOCK THEM SEVERAL TIMES TO SEE IF IT WAS JUST STUCK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176453December 11, 2006
VEHICLE SPEED CONTROL:CABLES, SEAT BELTS
2002 ESCAPE ENGINE ACCELERATES WHILE DRIVING. *TS CONSUMER WAS INFORMED OF A RECALL NOTICE (04V574000) AND REPAIRS WERE MADE. THE PROBLEM RESURFACED AGAIN IN MARCH 2006. THE ACCELERATOR CABLE WHICH WAS REPLACED IN FEB 2005 WAS ONLY UNDER WARRANTY FOR 1 YEAR/12000 MILES. THE CUSTOMER SERVICE REP ADVISED THE CONSUMER THAT SHE WOULD BE RESPONSIBLE FOR THE COST OF REPAIR. THE SEAT BELTS LOCKED UP WHEN IN USE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175303December 6, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED THE BRAKES HAD FAILED ON FOUR SEPARATE OCCASIONS. EACH TIME, THE VEHICLE WAS RETURNED TO THE SALES/SERVICE DEALER. THE RIGHT BRAKE SENSOR WAS REPLACED THE FIRST TIME. ON THE 2ND VISIT, THE MASTER COMPUTER SWITCH WAS REPLACED. ON THE 3RD VISIT, ALL SENSORS WERE REPLACED. ALSO, WHILE TRAVELING 22 MPH, THE BRAKES FAILED FOR THE 4TH TIME. ALL SENSORS, MASTER CYLINDER AND ELECTRICAL SYSTEM OF THE BRAKES WERE REPLACED, BUT THE BRAKES STILL FAILED TO WORK PROPERLY. THE MANUFACTURER WAS NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176437December 5, 2006
VEHICLE SPEED CONTROL
2005 ESCAPE ACCELERATOR PEDAL BECAME STUCK AT IDLE. *TS THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174993December 2, 2006
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING
I HAD A 2003 FORD ESCAPE THAT STARTED HAVING PROBLEMS STARTING. IT WAS USUALLY WHEN I HAD LEFT THE VEHICLE FOR 8 OR MORE HOURS. I WOULD TRY TO START IT AND IT WOULD HESITATE AND TAKE A WHILE TO START IT. AFTER A FEW TRIES IT WOULD JERK BACK AT ME AND START. THIS WAS A PROBLEM FOR ABOUT 2-MONTHS. ON MAY 26, 2006 I LEFT MY VEHICLE IN THE PARKING LOT AT WORK. IT WAS THE FIRST REALLY HOT DAY (90+ DEGREES) OF THE YEAR. WHEN I GOT BACK TO MY CAR IT HESITATED WHEN I CRANKED IT. I CRANKED IT AGAIN AND IT POPPED BACK AND ME AND THEN THERE WAS AN EXPLOSION. THERE WAS SMOKE COMING OUT OF THE HOOD. I OPENED THE HOOD (BURNING MY FINGER IN THE PROCESS) AND FOUND PARTS AND PIECES EVERYWHERE. I TOOK IT TO THE FORD DEALERSHIP AND THE UPPER INTAKE MANIFOLD BLEW APART. THE DEALER NEVER GAVE US A REASON WHY (WE PUSHED BUT WE WERE TOLD THAT IT SHOULDN'T HAVE HAPPENED AND THAT THE ENGINEER WAS ON VACATION). WE HAD THE UPPER INTAKE MANIFOLD FIXED AND IT COST US A LOT OF MONEY OUT-OF-POCKET. I ASKED THEM FOR THE OLD UPPER INTAKE MANIFOLD BACK, BUT THEY WOULDN'T GIVE IT BACK. I WAS ALWAYS INTENDING TO FILE A COMPLAINT. THE FORD WAS 3-YEARS OLD WITH 54,000 MILES ON IT, SO IT WAS OUT OF WARRANTY, ALTHOUGH THE DEALER STATED THAT IT WAS A FAULTY PART THAT CAUSED THE PROBLEM? IT IS POSSIBLE THAT IT WAS N A HORRIBLE MISFIRE, BUT WE AREN'T SURE. I DO KNOW THAT IT SCARED ME AND COULD HAVE HURT SOMEONE. LUCKILY THE VEHICLE DID NOT CATCH ON FIRE. THE PROBLEM WAS FIXED FOR 2-MONTHS WHEN THE VEHICLE STARTED HESITATING AGAIN WHEN I STARTED IT. I WAS TERRIFIED TO DRIVE IT AND THE DEALER TOLD ME IT WAS UNRELATED BUT I COULD PAY (AGAIN) TO HAVE IT LOOKED AT. I STARTED HAVING PANIC ATTACKS WHEN DRIVING THE VEHICLE, SO WE TRADED IT IN. I WOULD LIKE A REFUND AND TO STOP THIS FROM HAPPENING TO OTHER PEOPLE. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10174902December 1, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D OFF LIGHT BEGAN FLASHING. APPARENTLY, THE TORQUE CONVERTER FAILED AND THE ENTIRE TRANSMISSION HAD TO BE REPLACED. CAR WAS ONLY 4 YEARS OLD WITH 53000 MILES. IF I DIDN'T HAVE AN EXTENDED WARRANTY, THE REPAIRS WOULD HAVE COST OVER $3000. APPARENTLY, THIS SAME PROBLEM EXISTS ON THE 2002 FORD EXPLORER AS WELL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174426November 27, 2006
SERVICE BRAKES, HYDRAULIC
BRAKES FAILED FOR THE SECOND TIME. THE VEHICLE WAS TAKEN IN FOR THE BRAKE REPAIR AFTER THE FIRST TIME ABOUT 4 WEEKS AGO BUT WAS TOLD BY THE FORD DEALERSHIP THAT THERE WASN'T ANYTHING WRONG WITH THE BRAKES. AFTER THE SECOND TIME THEY NOW HAVE TO ORDER PARTS WHICH ARE ON BACK ORDER IN ORDER TO MAKE THE REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174215November 25, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE FRONT PASSENGER DOOR NO LONGER OPENS WITH THE OUTSIDE LATCH HANDLE. WHILE IT OPENS FROM THE INSIDE, THE OUTSIDE DOOR HANDLE FAILED INEXPLICABLY. IT HAS NOT BEEN REPAIRED AS YET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174258November 25, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION FAILED AGAIN IN TRAFFIC. THE VEHICLE SHIFTED REPEATEDLY INTO OTHER GEARS WHILE IN THE DRIVE POSITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174061November 22, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE IS 2001 FORD ESCAPE XLT 4X4. FULL TRANSMISSION FAILURE AND STALL IN OVERDRIVE ON INTERSTATE WITH NO ADVANCED WARNING. VEHICLE HAS UNDER 70,000 MILES. NO WRECK INVOLVED ONLY BY MIRACLE. COST OF TRANSMISSION IS OVER $4,000. HAPPENED TO FAST AND WITH UNDER 100,000 MILES HAS GOT TO BE A DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173811November 19, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
VICTIM WAS DRIVING VEHICLE AND NOTICED SMELL OF SMOKE. VICTIM FELT VEHICLE SEAT WAS EXTREMELY HOT. VICTIM PULLED OVER, STOPPED VEHICLE, AND STEPPED OUT OF VEHICLE. VICTIM NOTICED THAT SEAT HAD A SMALL BURN HOLE IN IT CAUSED BY A MALFUNCTION IN THE SEAT WARMER ACCESSORY. VICTIM HAD SEAT WARMER ACCESSORY ENGAGED AT THE TIME OF THE INCIDENT. VICTIM DID NOT SUSTAIN BODILY INJURY. VEHICLE WAS RETURNED TO SELLING DEALER (JORDAN FORD LOCATED IN MISHAWAKA, IN) FOR REPAIRS WHICH WERE PERFORMED UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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