Ford Escape Complaints

29,499 consumer complaints on file.

#10191150May 18, 2007
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
MY HUSBAND AND I WHEN RETURNING HOME FROM A VISIT TO RELATIVES IN TAYLORSVILLE, UTAH. IT HAD BEEN SNOWING BUT HAD STOPPED OR SLOWED DOWN IN TAYLORSVILLE. SINCE WE WERE DRIVING AN ESCAPE HYBRID 4-WD, WE BELIEVED WE WOULD BE FINE TO BEGIN OUR TRIP. WE WERE DRIVING ON INTERSTATE 15 WHEN IT STARTED SNOWING REALLY HARD. WE WERE JUST PAST THE PROVO AREA. THERE WERE MANY CARS AND BIG TRUCKS ON THE FREEWAY AND EVERYONE WAS DRIVING AS SLOW AS POSSIBLE. WE WERE DRIVING IN THE SLOW LANE WHEN SUDDENLY THE CAR STARTED TO SLIDE INTO THE INSIDE LANE. WE HAD NOT MADE ANY SUDDEN MOVES, HAD NOT INCREASED SPEED OR APPLIED BRAKES. I COULD NOT UNDERSTAND WHY WE BEGAN TO SLIDE AS IF THE 4-WD KICKED IN , AS IT SHOULD HAD. WE SHOULD HAVE HAD THE NECESSARY TRACTION. IT DID NOT FEEL AS THOUGH WE HAD ANY TRACTION AT ALL. AS WE SLID TO THE INSIDE LANE WE CONTINUED SLIDING ON AN ANGLE TOWARD THE SHOULDER. WHEN WE REACHED THE SHOULDER THE CAR ROLLED ONTO THE PASSENGER SIDE. I WAS AMAZED AS BOTH MYSELF AND MY HUSBAND GREW UP IN SNOW COUNTRY AND HAD MANY YEARS OF EXPERIENCE IN DRIVING IN THE SNOW. I NEVER HAD A VEHICLE SUDDENLY START SLIDING UNLESS I WAS TRYING TO TURN A CORNER, STOP AT A LIGHT/STOP SIGN, OR MADE SOME OTHER ACTION WHICH CHANGED THE MOVEMENT OF THE CAR. I HAVE NEVER ROLLED IN A CAR, BUT I HAVE SLID ONTO THE SHOULDER ON A FEW OCCASIONS. I DID NOT BELIEVE THE SMART 4- WD SYSTEM WAS WORKING PROPERLY, AND I DID NOT BELIEVE WE SHOULD HAVE ROLLED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10191081May 17, 2007
POWER TRAIN:AXLE ASSEMBLY
LOUD HIGH PITCHED CYCLICAL SQUEALING NOISE COMING FROM AXLE WHEN TRAVELING 1-40 MPH USUALLY AFTER DRIVING FOR OVER 30 MINUTES. BROUGHT VEHICLE FOR SERVICE ON 03/24/05 WITH 4201 MILEAGE AND MECHANIC DID NOT FIND ANYTHING WRONG. HOWEVER, REMOVED TIRES AND INSPECTED ALL BRAKES. ON 10/13/05 WITH 10119 MILEAGE AGAIN MECHANIC DID NOT FIND ANYTHING. HOWEVER, REMOVED TIRES AND INSPECTED ALL BRAKES. 04/13/06 WITH 16081 MILEAGE INSPECTED VEHICLE AND DID NOT FIND ANYTHING. REMOVED TIRES AND INSPECTED ALL BRAKES. ON 03/23/07 WITH 28565 MILEAGE INSPECTED VEHICLE AND HEARD NOISE FROM FRONT SOFT FRAME, RETORQUED ALL BOLTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191084May 17, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
PROBLEM: SHIFTER GETS STUCK IN PARK AND WOULD NOT T RELEASE WHEN BRAKE PEDAL WAS DEPRESSED. DATES BROUGHT IN FOR SERVICE: 04/11/07 MILEAGE 28972, AND REPLACED STOP SWITCH. ON 04/19/07 WITH MILEAGE 29102 REPLACED SHIFTER ASSEMBLY. ON 05/16/07 WITH MILEAGE 29653 DID NOT FIX IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191082May 17, 2007
AIR BAGS:FRONTAL
PROBLEM: AIRBAG WARNING LIGHT ON. DATE BROUGHT VEHICLE FOR SERVICE WAS 03/07/06 WITH MILEAGE 15239 AND REPLACED BOTH FRONT AIRBAGS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190929May 16, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 2002 FORD ESCAPE AND I HEARD OF THE RECALL REGARDING THE ABS MODULE. I RIGHT AWAY TOOK THE CAR TO MONTEBELLO FORD ON APRIL 14,2007 TO GET IT CHECKED. LATER THAT AFTERNOON THEY TOLD ME THAT THE CAR WAS READY TO BE PICKED UP, BUT THEY COULD NOT DO ANYTHING REGARDING THE ABS MODULE BECAUSE THE PARTS WERE BACK ORDERED. WHEN I PICKED UP THE CAR ON MONDAY APRIL 16, 2007 ANOTHER SERVICE TECH NICIAN ASKED ME IF EVERYTHING WAS OKAY, AND IF I HAD ANY CONCERNS. I TOLD HIM I DID. I WAS WORRIED ABOUT THE RECALL AND THE CAR WAS NOT FIXED. HE THEN CHECKED MY RECORDS AND HISTORY OF THE CAR, AND TOLD ME THATTHE ABS MODULE WAS OUT ALREADY AND IT NEEDED TO GET IT REPLACED. HE TOLD ME THAT THERE WOULD BE A SHIPMENT IN AT THE END OF THE MONTH, AND THAT I SHOULD CALL HIM TO FOLLOW UP, AND WHEN THE PART WAS IN IT WOULD BE REPAIRED AT NO CHARGE TO ME. I HAVE SINCE THE END OF APRIL TRIED TO GET A HOLD OF HIM AT MONTEBELLO FORD, BUT HE FAILED TO RETURN ANY OF MY PHONE CALLS. I DID LET HIM KNOW ON ONE OF MY MESSAGESS THAT I WOULD BE GOING OUT OF TOWN AT THE END OF MAY AND I WOULD LIKE MY CAR TO BE FIXED SO THAT I COULD FEEL SAFE DRIVING LONG DISTANCE. I WAS VERY DISSATISFIED WITH THE SERVICE AND FELT THAT MY SAFETY WAS NOT IMPORTANT. IF THE ABS MODULE WAS ON RECALL, AND I WASTOLD THAT MY WAS OUT, I EXPECTED TO GET THE SERVICE I DESERVED AS A CONSUMER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190824May 15, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG WARNING LIGHT ON INTERMITTENTLY ON DASHBOARD. STARTED IN 6/03, TAKEN TO DEALER 5 TIMES AND STILL NOT REPAIRED. I AM RESIGNED TO HAVING AN INOPERATIVE AIRBAG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190580May 12, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE 2003 FORD ESCAPE DIED WHEN GOING TO A STOP OR PRIOR TO ACCELERATION. NO APPARENT REASON. THIS HAS CONTINUED TO HAPPEN. I CONTACTED FORD ,AND THEY TOLD ME IT WAS PROBABLY BAD GAS. THIS HAS BEEN GOING ON FOR MONTHS. ALSO, I HAD TO PULL TO THE SIDE OF THE ROAD AND CHECK FOR FIRE INSIDE OF THE VEHICLE. AS THERE WAS A VERY STRONG SMELL OF BURNING RUBBER OR WIRE. NO FIRE FOUND YET. ENGINE WILL RACE FOR NO APPARENT REASON. VEHICLE ATTEMPTED TO ROLL FORWARD AFTER IT HAS BEEN PUT IN PARK AND EVEN AFTER IT HAS BEEN TURNED OFF. TODAY ONE MORE NIGHTMARE HAS BEGAN. I DROVE THE ESCAPE APPROXIMATELY 4 MINUTES, RETURNED HOME, AND KILLED THE VEHICLE. IT WILL NOT START. IF I TURNED THE KEY TO THE 3RD POSITION ALL LIGHTS WENT OUT. IT WILL NOT MOVE OUT OF PARK. THIS HAS BEEN A COMPLETE NIGHTMARE TRYING TO KEEP THIS VEHICLE GOING. I HAVE TRIED ON NUMEROUS OCCASIONS TO GET THE VEHICLE INTO FORD FOR RECALL ON ABS. THEY CAN GIVE APPROXIMATE DATE, BUT NOTHING DEFINITE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190477May 11, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. ON MAY 3, 2007, THE CONTACTS VEHICLE WAS REPAIRED UNDER RECALL # 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE ABS MODULE WAS INSPECTED, LUBED, AND PASSED THE ABS MODULE TEST. ON MAY 5, 2007, THE ABS LIGHT ILLUMINATED. THE DEALER DIAGNOSED THE ABS MODULE AS BEING CORRODED AND WILL NOT REPLACE THE MODULE FREE OF CHARGE. THE CONTACT STATED THAT NO FAILURES WERE PRESENT BEFORE THE RECALL REPAIR WAS PERFORMED. THE VEHICLE'S PURCHASE DATE AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 119,868. UPDATED 06/15/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190381May 10, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS LEFT SENSOR FAILED REQUIRING REPLACEMENT OF THE AXLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190385May 10, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT RECEIVED RECALL NOTICE # 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE DEALER STATED THAT THEY DID NOT HAVE THE RECALL REPAIR PART AND IT WOULD NOT BE AVAILABLE UNTIL JULY. THE CONTACT FEELS THAT THE WAIT TIME FOR THE PART IS TOO LONG. NO FAILURES HAVE OCCURRED AT THIS TIME. THE CURRENT MILEAGE IS 41,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190243May 9, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 2002 FORD, ESCAPE. THE VEHICLE HAS A CALL BACK FOR THE ABS MODULE. I TOOK THE VEHICLE TO A FORD DEALER IN LEBANON, NH. I WAS THEN INFORMED THAT THE CAR WAS ONE OF THOSE THAT DID HAVE THE PROBLEM AND WILL NEED TO BE REPAIRED. IN THE MEANTIME, I WAS ADVISED BY THE MECHANIC AT FLANDERS & PATCH THAT THE CAR WAS CONSIDERED TOO DANGEROUS TO BE PARKED INSIDE OR EVEN UP CLOSE TO A BUILDING AS IT COULD CATCH ON FIRE. HOWEVER, I WAS ALSO INFORMED THAT FORD WILL NOT BE ABLE TO FIX THIS PROBLEM FOR AT LEAST TWO, MAYBE EVEN THREE MONTHS. IN THE MEANTIME, I AM NOT TO PARK THIS CAR INSIDE A GARAGE OR NEAR MY HOME. I LIVE IN AN AREA WHERE WE HAD SEVERAL BREAK INS AND NEVER LEFT MY CAR PARKED OUTSIDE AT NIGHT FOR THAT REASON. ALSO, I SHARED A DRIVEWAY, SO PARKING IWAS VERY LIMITED IN MY AREA. AGAIN, LEAVING THE CAR PARKED OUTSIDE WAS A PROBLEM. ALL I ASKED FROM FORD WASTO FIX THE PROBLEM NOW. FORD /NEEDED TO BE HELD RESPONSIBLE FOR ANY PROBLEM I ENCOUNTERED DUE TO THIS FAILURE ON THEIR PART TO FIX THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190335May 9, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE KEY CANNOT BE INSERTED INTO THE IGNITION SWITCH EASILY. ON SEVERAL OCCASIONS HAD TO MOVE THE STEERING WHEEL BACK AND FORTH TO GET IT TO ENGAGE. IT WAS GETTING WORSE, AND I WOULD EXPECT THIS TO FAIL SOON. IT EVEN HAPPENED AT THE DEALER, AND THEY HAD TROUBLE GETTING IT TO ENGAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190150May 8, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 35 MPH, THE VEHICLE'S BRAKE WARNING LIGHT ILLUMINATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT WENT DOWN TO THE FLOORBOARD. THE BRAKE PEDAL HAD TO BE DEPRESSED APPROXIMATELY THREE OR FOUR TIMES BEFORE THE VEHICLE WOULD STOP. THE ROAD CONDITIONS WERE CLEAR. THE MECHANIC STATED THAT THE VEHICLE NEEDED A NEW MASTER CYLINDER, POWER BRAKE BOOST, AND A POWER BRAKE CHECK VALVE. THE MECHANIC PERFORMED THE REPAIRS, BUT APPROXIMATELY THREE MONTHS LATER, THE FAILURES RECURRED. THE MECHANIC STATED THAT THE VEHICLE NEEDED ANOTHER POWER BRAKE BOOSTER. THE VEHICLE WAS REPAIRED AND NO OTHER FAILURES HAVE OCCURRED. THE CURRENT MILEAGE IS 73,300 AND FAILURE MILEAGES WERE 68,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190203May 8, 2007
TIRES:TREAD/BELT
THE PURPOSE OF MY LETTER IS EITHER TO INFORM OR ALERT YOU TO A TIRE SITUATION. ON MAY 7, 2007 THE CONTINENTAL TIRE TREAD ON THE 2005, FORD, ESCAPE LEFT THE WHEEL IN A COMPLETE CIRCLE, NEARLY CAUSING A POTENTIAL ACCIDENT. I CONSIDER THIS TO BE A CATASTROPHIC FAILURE UNLIKE ANY THAT I HAVE KNOWN. I USED THE SPARE TIRE, AND REPORTED THE SITUATION TO MY FORD DEALER. THEY, IN TURN, REPORTED THE FAILURE TO BOTH , CONTINENTAL TIRE COMPANY AND THE FORD MOTOR COMPANY. SINCE THEN THE CONTINENTAL TIRE COMPANY OFFERED TO REPLACE THE TIRE BY OFFERING ME $20.00 OFF A REPLACEMENT TIRE AS THE COST OF FAIR WEAR AND TEAR. AT NO TIME HAS CONTINENTAL EXPRESSED ANY INTEREST IN VIEWING THE SEPARATED TIRE. IN SHORT, $20.00 TAKE IT OR LEAVE IT. ON THE OTHER HAND, THE FORD DEALER SOLD ME A SET OF DIFFERENT TIRES AT HIS COST JUST SO THAT WE COULD HAVE SOME PEACE OF MIND WHILE DRIVING IN THE FUTURE. IF YOU HAVE AN INTEREST IN OBTAINING MORE INFORMATION I HAVE A SERIES OF PHOTOS OF THE SEPARATED TIRE WHICH I WOULD SEND YOU UPON REQUEST ALONG WITH DOT NUMBERS, ETC. MY EMAIL IS [email protected]. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189998May 7, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT RECEIVED RECALL NOTICE # 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WILL NOT BE AVAILABLE UNTIL JUNE OF 2007. THE CONTACT HAS NOT EXPERIENCED ANY FAILURES WITH THE VEHICLE. THE CURRENT MILEAGE IS 100,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189733May 4, 2007
ENGINE AND ENGINE COOLING:ENGINE
AS FLEET MANAGER , I HAVE EXPERIENCED ENGINE FAILURE ON ALL 3 2006 FORD ESCAPE HYBRID VEHICLES. DURING EACH FAILURE, THE MAIN ENGINE SHUTS DOWN AND THE VEHICLE GOES TO STRAIGHT ELECTRICAL POWER WHICH COULD CAUSE A WRECK IN SITUATIONS WHERE A RAPID DROP IN SPEED COULD CAUSE AN ACCIDENT. THE FAILURE HAS HAPPENED ON ALL THREE HYBRIDS AT ABOUT 15,000 MILES AND NOW AGAIN AT 36,000 MILES. THE DEALERSHIP REPLACES THE WATER PUMP THAT SUPPLIES COOLANT TO THE ELECTRIC MOTOR AFTER EACH FAILURE. I FEEL THAT THIS SITUATION SHOULD BE REPORTED DUE TO THE FACT THAT I RESEARCHED EDMUNDS.COM AND THIS PROBLEM IS WELL DOCUMENTED IN THEIR CARSPACE AUTOMOTIVE FORMS. FORD NEEDS TO RE-ENGINEER THIS SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189795May 4, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHEN THE VEHICLE WAS REPAIRED UNDER RECALL # 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE), THE DEALER STATED THAT THE OIL PAN GASKET LEAKED AND NEEDED TO BE REPLACED. THE DEALER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE COST TO REPLACE THE OIL PAN. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED. THE CURRENT MILEAGE IS 5,360 AND FAILURE MILEAGE WAS 4,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189634May 3, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, EQUIPMENT:ELECTRICAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
FORD ESCAPE 2001 MASTER BRAKE CYLINDER AND BRAKES FAILED CAUSING ACCIDENT WHEN I TOTALLY LOST MY BRAKES. 1 DAY AFTER FORD DEALERSHIP REPLACED MASTER BRAKE CYLINDER. FORD HAS FAULTY MASTER BRAKE PARTS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10191100May 3, 2007
ENGINE AND ENGINE COOLING, SEATS, VISIBILITY:REAR WINDOW WIPER/WASHER, VEHICLE SPEED CONTROL
2006 FORD ESCAPE XLT CUSTOMER STATES THAT THE SEAT COVERS HAD TO BE REPLACED, THE CAR WOULD NOT TURN OVER AND JERKING WHILE DRIVING OVER 70 MPH AND REAR WIPER NOT WORKING CORRECTLY**CC THE CONSUMER STATED SITTING AT A STOP LIGHT, THE VEHICLE SHUT OFF. THE CONSUMER WAS ABLE TO RESTART THE VEHICLE, BUT THE REST OF THE WAY TO HER DESTINATION, THE VEHICLE WAS RIDING ROUGH AND JERKING. THE DEALER DIAGNOSED THE PROBLEM AS A INOPERATIVE TORQUE CONVERTER. THE CONSUMER STATED THE VEHICLE WOULD STALL, DRIVE ROUGHLY AND JERKED ON SEVERAL OCCASIONS. THE VEHICLE ALSO WOULD SHIFT HARD AND LURCH FORWARD WHILE THE CRUISE CONTROL WAS ACTIVATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189351May 1, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT BELIEVED THAT HE MAY HAVE PASSED OUT WHILE DRIVING. HE DID NOT REMEMBER CROSSING THE INTERSECTION AND CRASHING INTO A FOUR FOOT PIPE FILLED WITH CONCRETE, AND THEN FLIPPING THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY, AND THE CONTACT SUSTAINED A RUPTURED LEFT LUNG. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGES WERE 87,000. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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