Ford Escape Complaints

29,499 consumer complaints on file.

#10197688July 27, 2007
AIR BAGS:ON-OFF SWITCH ASSEMBLY
TL*THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT SHE DOES NOT WEIGH ENOUGH FOR THE PASSENGER SIDE AIR BAG ON INDICATOR TO REMAIN ILLUMINATED. THE DEALER DID NOT KNOW HOW TO DISABLE THE AIR BAG ON-OFF SWITCH ASSEMBLY. THE FUEL SYSTEM AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197570July 26, 2007
TIRES:SIDEWALL
I WAS TRAVELING NORTHBOUND ON THE 215 FREEWAY AT ABOUT 70 TO 75 MPH IN THE #1 LANE WHEN I HEARD NOISES I RECOGNIZED FROM MY PAST AS TIRE TREAD COMING LOSE FROM THE TIRE IT SELF. I IMMEDIATELY BEGAN TO MANEUVER MY VEHICLE TO THE RIGHT SHOULDER. AS GOD WOULD HAVE THERE WAS A BREAK IN TRAFFIC THAT ALLOWED ME TO DO SO. AFTER THE ROADSIDE SERVICE (AAA) ARRIVED TO CHANGE THE DAMAGED TIRE WITH THE SPARE I WAS SHOCKED TO SEE THAT THE DAMAGED TIRE WAS DAMAGED ONLY TO THE OUTSIDE WALL OF THE TIRE. WHICH APPEARED TO HAVE JUST COME LOSE. I AM THANKFUL THERE WAS NO ACCIDENT CAUSED BUT I DO WANT TO FILE THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197417July 25, 2007
ENGINE AND ENGINE COOLING:ENGINE
(1) APPROXIMATELY 100 MILES OF HIGHWAY DRIVING LED UP TO (2) A LOSS OF POWER AT ALL SPEEDS WITH EXCESSIVE RPMS FOR GIVEN SPEED FOLLOWED BY A FLASHING CHECK ENGINE LIGHT, FOLLOWED BY CONSIDERABLE ENGINE AND CABIN VIBRATION. (3) FORD DIAGNOSED THE PROBLEM AS A RARE INTERNAL ENGINE FAILURE IN CYLINDER #4. NO REMEDY HAS BEEN PROVIDED. THE ENGINE CAN BE REPLACED FOR ABOUT $6,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197440July 25, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE AIR BAG LIGHT CAME ON IN OUR 2003 FORD ESCAPE. WE HAVE TAKEN IT TO A FORD DEALERSHIP WHO INFORMED US THAT THE SENSOR HAS FAILED FOR NO APPARENT REASON AND THAT IF WE ARE IN AN ACCIDENT, THE AIR BAGS WILL NOT DEPLOY. THE COST FOR THIS REPAIR IS QUOTED AT APPROXIMATELY $500.00. AT THIS POINT WE ARE NOT IN A FINANCIAL POSITION TO MAKE THIS REPAIR AND WE ARE FORCED TO DRIVE THE VEHICLE AND HOPE THAT WE WILL NOT HAVE AN ACCIDENT. THIS IS CLEARLY A SAFETY ISSUE. THERE HAS BEEN NO PRIOR WARNING NOR ANY ACCIDENT THAT WOULD CAUSE THIS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197069July 20, 2007
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2006 FORD ESCAPE. WHILE DRIVING 35 MPH, THE VEHICLE VIBRATES AND MAKES A THUMPING NOISE. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY THE INSIDE WALL OF THE TIRE TREAD DROPPING. THE MANUFACTURER WILL ONLY COVER 75% OF THE REPAIR COST. THE TIRES ARE CONTINENTAL CONTITRAC BSW AND THE CORRECT TIRE SIZE IS P2357016. THE CURRENT MILEAGE IS 18,387 AND FAILURE MILEAGE WAS 18,189. UPDATED 02-01-08. *KB THE CONSUMER STATED TIRE TREND HITTING THE GROUND AND 1/3" NOT TOUCHING GROUND ON THE INSIDE OF TIRE. UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196816July 19, 2007
ENGINE AND ENGINE COOLING
TL*-THE CONTACT OWNS A 2005 FORD ESCAPE. APPROXIMATELY FIFTEEN MINUTES AFTER PARKING THE VEHICLE, FLAMES ERUPTED FROM THE FRONT END OF THE VEHICLE. THE DEALER DID NOT INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10196694July 18, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. ON APRIL 12, 2007, THE CONTACT RECEIVED RECALL NOTICE # 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE VEHICLE WAS TAKEN TO THE DEALER THE SAME DAY. THE DEALER PROVIDED THE CONTACT WITH A RENTAL VEHICLE AND AS OF JULY 18, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE DEALER STATED THAT THEY ARE WAITING ON A PART TO ARRIVE. NO FAILURES HAVE OCCURRED AT THIS TIME. THE CURRENT MILEAGE IS 80,000 AND THE FAILURE MILEAGE WAS INAPPLICABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196572July 17, 2007
TIRES
BOUGHT A 2007 FORD EDGE IN MAY 2007 WITH CONTINENTAL TIRES CROSS CONTACT LX 24560R18 IN A OPTION PACKAGE WITH A 17 INCH SPARE. VERY SHORTLY AFTER THE PURCHASE HAD CAR AT DEALER FOR VIBRATION. DEALER BALANCED ALL 4 TIRES. WENT BACK SECOND TIME FOR TIRE VIBRATION MECHANIC AND DEALER CLAIMED IT WAS NORMAL TIRE OPERATION. AT 40 MPH SLIGHT VIBRATION AS SPEED IS INCREASED 70 MPH IT WAS MORE PREVALENT. IT WAS NOT A SMOOTH RIDING TIRE NEVER FELT THIS WITH ANY OTHER VEHICLE WE HAVE PURCHASED. FEEL THIS COULD BE A DANGEROUS PROBLEM WITH CONTINENTAL REPUTATION AND ONLY 300 MILES ON VEHICLE AT THAT TIME AND NOW CLOSE TO 1000 MILES NOW. NEED NHTSA TO INVESTIGATE THIS TIRE BECAUSE OF DEALERS AND FORDS NEGLECT. DO NOT KNOW IF IT IS THE TIRES OR THE VEHICLE. WITH FORD'S PROBLEM WITH THEIR TIRES IN THE PAST AND WITH THE INJURIES AND DEATHS THAT HAD OCCURRED I THINK THIS IS A VERY SERIOUS PROBLEM THAT NEEDS TO BE LOOKED AT BY NHTSA AND FORD. RODE IN ANOTHER FORD EDGE WITH THE SAME TIRES WITH THE OWNER OF THE DEALERSHIP SAME PROBLEM WITH VIBRATION BUT NOT AS BAD AS MY PERSONAL VEHICLE. OWNER OF DEALERSHIP ACKNOWLEDGED THE PROBLEM. OWNER OF DEALERSHIP MADE A CALL TO REPRESENTATIVE OF FORD FOR OUR AREA WAITING FOR A DATE TO MEET WITH HIM AND DISCUSS THIS PROBLEM AS OF TODAY. TRYING TO FILE THIS COMPLAINT MY TIRE NAME AND SIZE AND VEHICLE NAME WAS NOT ON YOUR LIST SO I JUST PICKED ONE SO I COULD SEND THIS TO YOU AGAIN MY TIRE IS CONTINENTAL CROSS CONTACT LX 24560R18 ON A 2007 FORD EDGE. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196438July 16, 2007
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2006 FORD ESCAPE. WHILE DRIVING 45 MPH, THE CONTACT FELT THE VEHICLE ACCELERATE ON ITS OWN. SHE REMOVED HER FOOT FROM THE ACCELERATOR PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE. SHE MADE SURE THAT THE CRUISE CONTROL WAS DEACTIVATED BY PRESSING THE OFF BUTTON. THE CONTACT HAD TO STAND ON THE BRAKE PEDAL IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP. THE CONTACT INSPECTED THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO SUGGESTED THAT THE FORMAT COULD BE STUCK. THEY FOUND THAT THIS WAS NOT THE CAUSE OF FAILURE. THE VEHICLE WAS RESTARTED AND THE ENGINE BEGAN TO REV. THE DEALER SHUT OFF THE ENGINE AND REPLACED THE THROTTLE, HOWEVER, THEY WERE UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CONTACT IS AWARE OF THE RECALL FOR THE FORD ESCAPE IN 2005 FOR THE SAME FAILURE. THE CURRENT MILEAGE IS 16,300 AND FAILURE MILEAGE WAS 16,197. THE CONSUMER STATED STRONGLY URGES A RECALL FOR THIS SPECIFIC VEHICLE. THE CONSUMER FURTHER STATED HAD 3 PASSENGERS IN THE VEHICLE AND THIS WAS AN EXTREMELY DANGEROUS INCIDENT. UPDATED 08/29/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196290July 13, 2007
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE IMPROPERLY ACCELERATED WHILE DRIVING 20 MPH. A CRASH OCCURRED. THE VEHICLE ALSO FAILED TO ACCELERATE WHEN DRIVING UPHILL. THE CONTACT HAD THIS FAILURE REPAIRED LAST YEAR, BUT IT HAS SINCE RECURRED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 40,000. THE CONSUMER STATED THE RECALL WAS PERFORMED AND 18 MONTHS LATER THE ACCIDENT OCCURED. THE VEHICLE ACCELERATED AND HIT THE VEHICLE JUST IN FRONT AT A STOP LIGHT. THE CONSUMER STATED FORD WILL NOT PERFORM RECALL WORK A 2ND TIME. OFFICER FIELD REPORT PROVIDED. UPDATED 09/05/07 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10196164July 12, 2007
AIR BAGS:FRONTAL, SEAT BELTS:FRONT
I WAS WRITING THIS FOR MY SISTER WHO IS NO LONGER HERE. SHE DROVE A 2001 FORD ESCAPE GOING 60 MPH DOWN THE HIGHWAY. THE PEOPLE IN FRONT OF HER STOPPED AND SHE REAR ENDED THEM. HER CAR FLIPPED SEVERAL TIMES AND SHE WAS EJECTED. ALTHOUGH THE STATE TROOPERS SAID SHE WASN'T WEARING HER SEAT BELT SHE CLEARLY HAD A 2" BY 4" ABRASION ON HER LEFT SHOULDER EXACTLY THE SIZE AND LOCATION THAT HER SEAT BELT WOULD HAVE BEEN. THE SUV WAS COMPLETELY DESTROYED, NOT A PANEL ON IT WASN'T SMASHED - AND YET THE AIRBAGS DIDN'T GO OFF. IT WAS SO BAD THAT I WENT BY THE ACCIDENT AND DIDN'T EVEN RECOGNIZE THE CAR UNTIL A POLICE OFFICER CALLED OUR HOUSE AND TOLD US ABOUT THE ACCIDENT AND LOCATION. MY SISTER WAS 22 YEARS OLD WITH A HUSBAND AND A DAUGHTER AND NOW SHE IS NO LONGER HERE. I REALIZE THERE HAS BEEN A RECALL ON THE SEAT BELT, WE GOT A LETTER 2 MONTHS AFTER THE ACCIDENT EVEN THOUGH THE RECALL WAS 2 YEARS BEFORE. SOMETHING NEEDS TO BE DONE ABOUT THE AIRBAGS THOUGH. R.I.P. AMANDA WHITMORE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10195944July 10, 2007
STEERING:RACK AND PINION
THE STEERING IN MY ESCAPE STARTED TO BECOME TIGHTER AND TIGHTER AS I WOULD TURN AND SO, I SCHEDULED A MAINTENANCE CHECK THROUGH MY LOCAL FORD SERVICE DEPT. MUCH TO MY SURPRISE, THEY FOUND THAT THE RACK AND PINION HAD GONE BAD. I HAVE 40,000 MILES ON MY VEHICLE AND AS YOU KNOW THIS EXCEEDS THE TYPICAL 3YR/36,000 MILE WARRANTY. MY TRUCK IS 13 MONTHS OLD. THIS IS A MAJOR COMPONENT OF THE VEHICLE AND COULD HAVE CAUSED ME TO HAVE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195521July 6, 2007
AIR BAGS:SIDE/WINDOW
SERVICE BULLETIN 042612 NHTSA ITEM NUMBER 10014302 AIR BAG LIGHT CAME ON TOOK TO DEALER AND THEY CHARGED US $50.00 TO FIX..WAS IT A SAFETY PROBLEM IN THAT WE DID NOT KNOW IF AIRBAG WOULD FUNCTION PROPERLY? SHOULD THEY HAVE CHARGED US A FEE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195378July 5, 2007
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 80 MPH, THE CONTACT APPLIED THE BRAKES, BUT THE VEHICLE FAILED TO DECELERATE OR STOP. THE CONTACT DROVE INTO A DITCH, WHICH STOPPED THE VEHICLE. THE CONTACT TURNED OFF THE VEHICLE. ONCE IT WAS RESTARTED, THE RPM'S RACED TO 5 AND THE TIRES BEGAN SMOKING. THE FAILURE OCCURRED THREE ADDITIONAL TIMES. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL # 04V574000 (VEHICLE SPEED CONTROL:CABLES). THE CURRENT AND FAILURE MILEAGES WERE 112,000. THE CONSUMER PROVIDED THE REPAIR INVOICE. UPDATED 09/05/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195396July 5, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT FAILED TO START. SHE MADE ONE MORE ATTEMPT AND THE VEHICLE SHUT OFF COMPLETELY. THE CONTACT PLACED THE VEHICLE IN NEUTRAL AND THE VEHICLE STARTED. WHEN SHE APPROACHED A STOP SIGN AT 5 MPH, THE VEHICLE BEGAN TO STALL. THE CURRENT AND FAILURE MILEAGES WERE 48,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194934June 29, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT HE IS EXPERIENCING THAT SAME FAILURE AS NOTED IN NHTSA ACTION # PE06048. HE TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED AND THEY FOUND NOTHING WRONG WITH THE VEHICLE. THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE CONTACT DISCONNECTED THE BATTERY BEFORE THE FIRE COULD SPREAD. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10194725June 27, 2007
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, STEERING:LINKAGES
WE NOTICED A HISSING NOISE,TOOK IT TO DEALER,WAS TOLD BRAKE BOOSTER,MASTER CYLINDER,LEFT STABILIZER LINK ASSY,AND PRE-TENSIONER CONNECTORS ON AIR BAG ALL NEED REPLACED. CAN NOT AFFORD TO REPLACE PRE-TENSIONER CONNECTORS. SEEMS UNUSUAL TO ME THAT ALL WOULD GO OUT ALL OF A SUDDEN,ESPECIALLY BOTH THE BOOSTER AND MASTER CYLINDER. TO MY KNOWLEDGE WE DID NOTHING TO CONTRIBUTE TO THE PROBS. I MAY BE HARD TO REACH,AS I AM STAYING WITH MY FATHER IN HERMANN WHILE HE UNDERGOES CANCER TREATMENTS,BUT,MY WIFE CAN BE REACHED AT THE EVENING PHONE # LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194800June 27, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, AIR BAGS:FRONTAL
BEGINNING IN APRIL 2007, MY 2003 FORD ESCAPE XLT (CURRENT MILEAGE 118754) EXPERIENCED AN INTERMITTENT PROBLEM WITH THE AIR BAG WARNING LIGHT. IF THE POWER DRIVER'S SEAT HAD BEEN MOVED, THEN THE LIGHT WOULD APPEAR AND FLASH ON THE INSTRUMENT PANEL FOR A PERIOD OF TIME, THEN DISAPPEAR WITHOUT ANY ACTION TAKEN. THIS SERIES OF EVENT HAPPENED 2-3 TIMES BETWEEN APRIL - JUNE, 2007. THE LAST TIME THE PROBLEM SURFACED WAS JUNE 25, 2007. THE LIGHT WAS FLASHING WHEN I STARTED MY VEHICLE ON JUNE 26, 2007. APPROXIMATELY 5 MINUTES AFTER STARTING MY VEHICLE ON THAT DATE, I WAS STOPPED AT AN INTERSECTION WHEN A TRUCK APPROACHING FROM MY LEFT LOST ITS TRAILER. THE TRAILER CRASHED INTO THE FRONT DRIVER'S SIDE OF MY VEHICLE AT APPROXIMATELY 60 MILES PER HOUR. NONE OF THE AIR BAGS WITHIN MY VEHICLE DEPLOYED. MY VEHICLE SUSTAINED SEVERE DAMAGE TO THE FRONT END. ALTHOUGH NO INJURIES WERE SUSTAINED AS A RESULT OF THIS ACCIDENT, I BELIEVE THAT AN IMPACT OF THIS FORCE INTO MY FRONT BUMPER SHOULD HAVE DEPLOYED MY FRONT AIR BAGS, AND THAT THE FAILURE TO DEPLOY CAN BE ATTRIBUTED TO THE FAULTY SENSOR ON MY INSTRUMENT PANEL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10194228June 26, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING AT ANY SPEED, THE BRAKES GRIND WHEN STOPPING THE VEHICLE. THE ABS WARNING INDICATOR LIGHT ALSO ILLUMINATES. THE VEHICLE WAS INSPECTED BY A DEALER WHO STATED THAT THE VEHICLE NEEDED TWO FRONT AXLES AND TWO ABS SENSORS. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE CURRENT MILEAGE IS 55,600 AND FAILURE MILEAGE WAS 55,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194127June 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 FORD ESCAPE AND WAS DRIVING ON THE FREEWAY WHEN THE OVERDRIVE OFF LIGHT STARTED FLASHING. I PULLED OVER ,BUT WAS NOT ABLE TO REENGAGE THE OVERDRIVE. CONTINUED THE COMMUTE HOME AND THE TRANSMISSION STARTED SHIFTING ROUGHLY, AND THEN THE CHECK ENGINE LIGHT CAME ON. I WAS ABLE TO DRIVE IT TO THE DEALER, WHERE THEY TOLD ME I WOULD NEEDED A NEW TRANSMISSION. I TOOK IT, ,,(BY THIS POINT THE VEHICLE WASN'T DRIVEABLE AND HAD TO HAVE IT TOWED TO A TRANSMISSION SHOP NEAR MY HOME. THEY STATED THAT I WOULD NEED A NEW TRANSMISSION, AND THAT THIS SEEMED TO BE A COMMON OCCURRENCE FOR FORD ESCAPES. THEY SAID THAT A VEHICLE AT 90000 MILEAGE SHOULD NOT HAVE THE EXTENSIVE KIND OF TRANSMISSION DAMAGE THAT THIS VEHICLE DID.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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