Ford Escape Complaints

29,499 consumer complaints on file.

#10194051June 23, 2007
ENGINE AND ENGINE COOLING
2001 FORD ESCAPE GETTING AN KNOCKING NOISE IN FRONT OF THE CAR. SOUNDS LIKE A PROPELLER NOISE THAT INCREASE THE FASTER I TRAVEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193847June 20, 2007
STEERING
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH AND MAKING A LEFT TURN, THE VEHICLE FAILED TO COOPERATE AS THE CONTACT ATTEMPTED TO STEER FORWARD. THE FAILURE CAUSED HER TO DRIVE OFF THE ROAD AND DOWN AN EMBANKMENT, WHERE SHE CRASHED INTO A TREE. THE VEHICLE WAS TOWED TO A BODY SHOP. THE MANUFACTURER ADVISED THE CONTACT TO LEAVE THE VEHICLE AT THE BODY SHOP AND STATED THAT THEY WOULD INVESTIGATE THE FAILURE. THE CONTACT WAS BADLY BRUISED FROM THE CRASH. A POLICE REPORT WAS FILED. THE CONTACT HAS PICTURES OF THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 99,700.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10193676June 19, 2007
VISIBILITY:WINDSHIELD
THE WINDSHIELD ON THE FORD ESCAPE CRACKED WHEN I RINSED IT WITH A REGULARLY GARDEN HOSE. SINCE I RINSE ALL MY CARS FREQUENTLY AND HAVE NEVER HAD THIS PROBLEM MY MECHANIC SUGGESTED THAT THE GLASS WAS VERY THIN AND LIKELY CRACKED FROM THE COLD WATER HITTING THE WARMER GLASS. I CONTACTED THE FORD DEALER, WHO INDICATED THAT THERE WAS NO KNOWN PROBLEM WITH THEIR WINDSHIELDS. I HAVE SCHEDULED A GLASS COMPANY TO REPLACE THE WINDSHIELD THIS FRIDAY, JUNE 22 AT MY HOUSE. PLEASE CONTACT ME, IF YOU NEED ADDITIONAL INFORMATION. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193688June 19, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS WORE OUT PRIOR TO BRAKE PADS AT 34,000 MILES ON VEHICLE. I WAS TOLD THAT THIS WAS NORMAL BY THE DEALER AND WILL OCCUR AGAIN. I EXPLAINED TO THEM THAT THE ROTORS SHOULD BE HARDENED AND THE PAD SHOULD WEAR FIRST, BUT THEY TOLD ME THAT THIS WAS NORMAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193738June 19, 2007
FUEL SYSTEM, OTHER, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
SINC E PURCHASING THE VEHICLE AIR BAG LIGHT WENT ON AND OFF, AND THERE WAS A SMELL OF GAS THROUGHOUT THE VEHICLE. TAKEN TO FORD DELERSHIP IN MARCH, 2007, BUT DEALERSHIP DID NOT FIND THE CAUSE OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193070June 12, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE DOORS OPEN BY REMOTE, BUT THE OTHER TWO DOORS MUST BE OPENED MANUALLY DUE TO LATCH FAILURE. THE DEALER STATED THAT IT WILL COST $1,800 TO REPAIR THE DOORS. THE ENGINE SIZE AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE IS 124,756.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192989June 11, 2007
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE TAKEN THE 2002 FORD ESCAPE TO THE DEALER MANY TIMES FOR THE HEADLIGHTS NOT COMING ON, TURNING OFF, BLINKING WHILE IN USE, AND NOT TURNING OFF AFTER USE. THIS WAS A SAFETY ISSUES THAT NEEDED TO BE ADDRESSED. THE ONLY WAY I COULD GET THE LIGHTS TO GO OFF WAS TO REMOVE THE FUSES. I AM HAVING TROUBLE EVEN FINDING OUT IF THIS ITEM WAS A DEFECT RECALL. THAT WAS PUT UP WITH THE FORD COMPANY I GREW UP WITH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192861June 10, 2007
STEERING:COLUMN
I PURCHASED A NEW 2008 FORD ESCAPE ON JUNE 2,2007. MY DAUGHTER IS ACTUALLY COOWNER/DRIVER. SHE GOT IN THE VEHICLE ON WED, JUNE 6 AND WHEN SHE WENT TO START IT, IT WAS LOCKED UP. NOTHING WORKED TO GET THE STEERING, ETC. TO WORK. SHE SAID IT WAS LOCKED IN ADVANTRAC MODE. THE VEHICLE HAD TO BE TOWED IN TO A FORD DEALERSHIP IN CHARLOTTESVILLE, VA, WHERE SHE WORKS. THEY HAVE HAD THE VEHICLE EVER SINCE, AND IT TOOK THEM 2 1/2 DAYS TO GET A DIAGNOSIS TO DO WITH THE POWER STEERING COLUMN. THEY SAY PARTS WILL NOT BE AVAILAABLE UNTIL JULY 5, 2007, WHICH IS RIDICULOUS. HER CAR PAYMENT IS DUE BEFORE THEN, AND SHE HAS ONLY DRIVEN 240+ MILES. I BELIEVE THERE WAS A KNOWN PROBLEM WITH THIS VEHICLE, OR IT WAS NOT INSPECTED PROPERLY BEFORE BEING SOLD. THEY SAY THE PARTS ARE ON BACKORDER, WHICH MAKES ME THINK THERE HAVE BEEN MORE PROBLEMS WITH THIS VEHICLE THAN THEY WILL ADMIT. I WOULD LIKE TO HAVE FORD CANCEL OUR PURCHASE, AND TAKE THIS DEFECTIVE VEHICLE BACK. I DO NOT WANT TO WORRY ABOUT MY DAUGHTER DRIVING DOWN THE ROAD AND IT LOCKING UP, CAUSING A ROLLOVER,ETC. I THINK THIS VEHICLE WAS DEFECTIVE AND WE SHOULD NOT HAVE TO KEEP IT . WE DON'T KNOW HOW TO GET HELP, I WILL PROBABLY CALL THE ATTORNEY GENERAL OF VIRGINIA TOMORROW. I AM VERY UPSET OVER THIS HAPPENING, AND FEEL THAT WE GOT CONNED INTO BUYING A DEFECTIVE VEHICLE, SO WE SHOULD BE COMPENSATED FOR OUR TROUBLE, AND RELEASED FROM THIS PURCHASE. LET ME KNOW IF YOU CAN HELP ME. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192717June 7, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS IN MY DRIVEWAY AFTER RUNNING ERRANDS AND DECIDED TO WASH POLLEN OFF CAR. DRIVER'S SIDE DOOR WAS OPEN, SO I JUST "SPRINKLED" WATER ON THE CAR AND WHEN IT HIT THE SUNROOF, I HEARD A POP. LOOKING AT TOP OF SUNROOF I SAW NOTHING UNUSUAL. WHEN I OPENED THE INSIDE ROOF, I SAW THE GLASS WAS ALL SPLINTERED. AS I CLOSED THE DRIVER'S DOOR, THE GLASS ALL FELL ONTO THE INSIDE ROOF. GUY AT FORD TOLD ME I MUST'VE HAD A CRACK IN THE SUNROOF & WHEN THE WATER HIT, IT SHATTERED. MY WINDSHIELD DID HAVE A CRACK IN IT, AND THAT DIDN'T SHATTER SO THAT BLOWS THAT THEORY! 70 DEGREES THAT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192718June 7, 2007
UNKNOWN OR OTHER
THE NEWLY REDESIGNED INSTRUMENT CLUSTER "AREA" FOR THE NEWLY ARRIVING 2008 MAZDA TRIBUTE IS A SAFETY AND TRAFFIC HAZARD IN THE FOLLOWING WAY: BECAUSE OF NEW SHAPE FOR THE PLEXIGLASS FRONT AND THE LOCATION OF THE HOOD AND THE MATERIALS USED, IT ALLOWS THE SUN'S RAYS TO SPOTLIGHT ON THE SPEEDOMETER AND TACHOMETER "AREA" , CAUSING THE WORST "GLARE" THAT I HAVE EVER COME ACCROSS IN ALL MY YEARS OF BUYING AND DRIVING NEW CARS. THIS CAUSES BLINDESS (EVEN WITH A GOOD PAIR OF POLARIZED SUNGLASSES ON) DURING SUNNY DAYS, WHEN THE VEHICLE IS TRAVELING IN THE RIGHT ANGLE TO THE SUN. ON A RECENT TRIP OUT OF TOWN, I HAD TO ACTUALLY HOLD UP ONE OF MY HAND'S CLOSE TO THE INSTRUMENT CLUSTER, TO BLOCK THE SUN'S REFLECTION. THAT MEANT DRIVING WITH ONLY ONE ARM. THE ONLY SAFE TIME TO DRIVE THIS VEHICLE IS DURING CLOUDY DAYS. UNFROTUNATELY THAT WAS THE TYPE OF DAY IT WAS WHEN I TEST DROVE, BEFORE SIGNING 3 YEAR LEASE. THIS IS THE SISTER VEHICLE TO THE FORD ESCAPE AND MERCURY MARINER. ALL 3 ARE BUILT IN THE SAME FORD PLANT IN KANSAS CITY, MISSOURI. THEY MUST ALL HAVE THE SAME DESIGN FLAW. THE SAME VEHICLES DASH WAS JUST FINE FROM 2001-2007. I KNOW, BECAUSE I OWNED SEVERAL OF THEM. ONLY THE NEW DASH ON THE NEW 2008 MODELS HAVE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192488June 5, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING UNDER 40 MPH, THE ENGINE FAILED. THE FAILURE HAS OCCURRED ON FOUR DIFFERENT OCCASIONS. SAFETY RECALL # 04V165000 (POWER TRAIN:AUTOMATIC TRANSMISSION CONTROL MODULE (TCM, PCM)) DOES NOT APPLY TO THE VIN. THE PURCHASE DATE AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 66,000. UPDATED 02/01/08. *LJ UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192232June 1, 2007
ENGINE AND ENGINE COOLING
THIS CASE INVOLVES AN ENGINE FIRE TO A 2005 FORD ESCAPE THAT WAS BEING OPERATED UNDER NORMAL CONDITIONS IN URBAN DRIVING IN THE GREATER ATLANTA, GA AREA. SMOKE WAS SEEN COMING FROM THE FRONT PART OF THE VEHICLE. THE FRONT SEAT PASSENGER WAS BURNED AFTER OPENING THE GLOVE BOX TO INVESTIGATE THE SMOKE. THE VEHICLE WAS ALMOST TOTALLY CONSUMED BY THE FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10192285June 1, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SUSPENSION:FRONT:STABILIZER BAR
CAR TO DEALERSHIP ON 6/1/07 FOR SERVICE. BRAKE PADS REPLACED, ROTORS TURNED, TIRES ROTATED, REPLACED STABILIZER BAR. LEFT DEALER AND IN LESS THAN 2 MILES, ABS DASH LIGHT CAME ON. WENT BACK TO DEALERSHIP FOR INSPECTION--THINKING MAYBE SOMETHING HAD GONE AWRY WHEN CAR WAS SERVICED. PER THEM (AND THEY SHOWED ME WHAT WAS WRONG), COLLAR ON OUTSIDE OF AXEL THAT TURNS TO SEND SIGNAL TO ABS SENSOR HAS A CRACK THAT WILL INTERMITTENTLY MAKE THE ABS BRAKE SYSTEM COME ON. REPLACEMENT PER THEM--$425.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191711May 25, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2007 FORD ESCAPE. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD NOISE. THE LIFTGATE FAILED ON THE VEHICLE. THE DEALER REPLACED THE LIFTGATE, BUT COULD NOT DETERMINE THE CAUSE OF FAILURE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE IS 1,300 AND FAILURE MILEAGE WAS 1,030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191619May 24, 2007
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
FAILURE OF DEALER, FETTE FORD, CLIFTON, NJ, TO REPAIR SAFETY RECALL OF 2001 FORD ECSAPE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191643May 24, 2007
STEERING
TL*THE CONTACT OWNS A 2006 FORD ESCAPE HEV. WHILE DRIVING 30 MPH, THE STEERING WHEEL LOCKED UP COMPLETELY. THE FAILURE FELT AS IF THE VEHICLE HAD SHUT OFF AND THE STEERING WHEEL WAS LOCKED UP. WHEN THE CONTACT SLAMMED ON THE BRAKE PEDAL, THE STEERING WHEEL UNLOCKED. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO FIND ANY FAILURE. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191662May 24, 2007
SUSPENSION:FRONT, AIR BAGS, SERVICE BRAKES, AIR:DISC:ROTOR
IN APRIL 2007, I TOOK MY 2002 FORD ESCAPE BECAUSE OF CONSTANT CLICKING NOISE THAT I HEARD COMING FROM THE LEFT FRONT SIDE OF THE CAR FOR ABOUT 3 MONTHS. I WAS TOLD THAT IT WAS MY SWAY BAR END LINK, BUT THE RIGHT SIDE. THE LEFT END LINK HAD BEEN REPLACED IN APRIL 2006, SO I HAD TO PAY FOR THE RIGHT END LINK TO BE REPLACED. THE CLICKING NOISE PERSISTS. NOW, THE DEALER IS SAYING THAT IT IS THE RIGHT LOWER CONTROL ARM THAT IS MAKING THE NOISE AND I MUST HAVE DONE SOMETHING TO IT, EVEN THOUGH IT IS THE SAME NOISE AND STARTED ONLY 2 DAYS AFTER BEING SERVICED. ALSO, THE CAR HAS STALLED TWICE. THE FRONT BRAKE ROTORS HAVE BEEN REPLACED TWICE AND NEEDS A THIRD REPLACEMENT. THE TRANSMISSION HAS BEEN REPLACED. THE AIR BAG LIGHT COMES ON INTERMITTENTLY AND REMAINS ON FOR MONTHS AT A TIME; STARTED IN 2004. THE WINDOWS AND DOOR LOCKS HAVE BEEN SERVICED FOR INTERMITTENTLY NOT WORKING THREE TIMES BEFORE THE PROBLEM WAS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191531May 23, 2007
AIR BAGS
ON 5/21/2007 WHILE ON MY WAY TO WORK THE AIRBAG WARNING LIGHT ON THE INTRUMENT CLUSTER BEGAN TO FLASH. AFTER A FEW SEQUENCES OF FLASHING THE LIGHT CAME ON STEADY. WHEN I ARRIVED AT WORK I CALLED AND ARRANGED A TIME TO TAKE THE VEHICLE TO A DEALERSHIP TO BE REPAIRED. ON 5/23/2007 I RECEIVED A CALL FROM THE DEALERSHI,P AND THEY INFORMED ME IT WAS A BAD AIRBAG WIRING HARNESS THAT NEEDED TO BE REPLACED, AND THE COST OF PARTS AND LABOR WOULD BE APPROXIMATELY $390.00. ALSO, THIS WAS THE SECOND TIME I HAVE HAD A PROBLEM WITH THE AIRBAG WARNING LIGHT ON THIS VEHICLE. THE FIRST TIME APPROXIMATELY 1 YEAR AGO, I CAN GET DETAILS WHEN I GET THE VEHICLE BACK. I GOT THE SAME INDICATIONS , AND A DEALER MADE THE REPAIR AND THE EXPLANATION WAS A SHORTED OUT TWIRE IN THE PASSENGER SEAT SENSOR. THAT REPAIR COST WAS APPROXIMATELY $300.00. I AS WONDERING IF THIS WAS A COMMON PROBLEM, AND IF THIS WAS A SAFETY RELATED FAILURE AM I RESPONSIBE TO PAY FOR THE REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191595May 23, 2007
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE GAP UNDERNEATH THE VEHICLE WHERE THE TOW HOOK IS LOCATED IS DAMAGED. HE IS ATTEMPTING TO TRADE IN THE VEHICLE AND GOT IT INSPECTED. THE INSPECTOR DISCOVERED THE DAMAGE AND STATED THAT THE TOW HOLE HOOK IS TOO LARGE FOR THE VEHICLE. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 84,000 AND FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191338May 21, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
WIFE HAD JUST GOTTEN HOME FROM GROCERY STORE AND ABOUT A HALF HOUR LATER THE DOG WAS BARKING. SHE LOOKED INTO THE GARAGE AND THE 2002 FORD ESCAPE WAS ON FIRE. SHE BROKE A WINDOW TO PUT WATER ON THE FIRE TO KEEP IT FROM SPREADING TO OTHER CARS AND BOAT IN GARAGE. FIRE DEPARTMENT ARRIVED AND FINISHED PUTTING OUT THE FIRE. ESCAPE WAS A TOTAL LOSS AND GARAGE HAD HEAVY SOOT AND SMOKE DAMAGE. AFTER GETTING THE INSURANCE COMPANIES NOTIFICATION OF FIRE AND GETTING WIFE'S CUTS STITCHED WE GOT HOME ABOUT 7:00 P.M. WENT TO GET THE MAIL AND THERE WAS A SAFETY RECALL NOTICE FROM FORD MAILED ON APRIL 24, 2007 FROM MICHIGAN ABOUT THE ANTI LOCK BRAKE MODULE. IT STATED THE MODULE COULD SHORT OUT EVEN WITH THE KEY IN THE OFF POSITION. NOTIFIED FORD THE NEXT MORNING OF FIRE. THEY HAD IT INVESTIGATED, AND SAID BECAUSE OF THE SEVERE DAMAGE IN THE ENGINE COMPARTMENT THEY WERE UNABLE TO DETERMINE THE ORIGIN OF THE FIRE. I THEN ASKED COULD THIS SAFETY RECALL CAUSE THIS KIND OF FIRE, AND THE FORD REPRESENTIVE SAID YES, BUT JUST SUBMIT IT TO YOUR INSURANCE COMPANY. *AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0

← Back to Ford Escape