Ford Escape Complaints

29,499 consumer complaints on file.

#10201144August 29, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. ON AUGUST 26, 2007, WHILE DRIVING 37 MPH, THE ENGINE FAILED. THE FAILURE IS NOW OCCURRING AT LEAST FOUR TIMES PER DAY WHEN THE VEHICLE IS STARTED. NHTSA RECALL NUMBER 04V165000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)) WAS REFERENCED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 85,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201424August 24, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO ACCELERATE WITHOUT WARNING. ON AUGUST 8, 2007, THE CONTACT WAS INVOLVED IN A CRASH THAT WAS RELATED TO A PREVIOUS RECALL REPAIR FOR THE VEHICLE SPEED CONTROL (NHTSA CAMPAIGN NUMBER 04V574000). A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED AND THE VEHICLE WAS DESTROYED. THE RECALL WAS PERFORMED BY FORD AND CHEVROLET. IN MAY OF 2007, THE VEHICLE ACCELERATED PAST 100 MPH AND BEGAN SHAKING AS IF IT WOULD FLIP OVER. THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOOR AND THE VEHICLE CONTINUED TO ACCELERATE ON ITS OWN. THE CONTACT WAS FORCED TO STOP THE VEHICLE BY PLACING IT IN PARK AND REMOVING THE KEY FROM THE IGNITION. WHEN THE FAILURE OCCURRED, NO SOUND OR WARNING LIGHTS WERE PRESENT. THE CONTACT HAS PHOTOS. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 66,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10200641August 23, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
MY AIRBAG LIGHT HAD BEEN COMING ON, AND AFTER SEVERAL WEEKS IT STAYED ON CONSTANTLY. I TOOK MY VEHICLE TO THE DEALERSHIP WHERE IT WAS PURCHASED TO HAVE IT CHECKED. I WAS TOLD THAT THE CONNECTOR UNDER THE PASSENGER SEAT FOR THE SIDE MOUNT AIR BAG NEEDED REPLACING. I WAS ALSO INFORMED THAT IF THIS WAS NOT REPAIRED, THE AIRBAG MAY NOT DEPLOY IF NEEDED! I ASKED IF THERE HAD BEEN ANY OTHER COMPLAINTS MADE TO FORD ON THIS ISSUE AND WAS TOLD THAT THEY WERE NOT AWARE OF ANY. I FEARED FOR THE SAFETY OF ANYONE THAT MIGHT BE A PASSENGER IN MY VEHICLE IF IT SHOULD BE INVOLVED IN AN ACCIDENT, SO I WENT AHEAD WITH THE REPAIR. I VOICED MY DISSATISFACTION WITH THE COST OF THE REPAIR AND WAS TOLD THAT ALL I COULD DO ABOUT IT WAS CALL THE MANUFACTURER. THIS PART COST $36.49 AND $210 FOR THE LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200473August 22, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT TOOK HER VEHICLE TO THE DEALER BECAUSE THE ABS AND BRAKE LIGHTS WERE ILLUMINATED. THE DEALER STATED THAT THE VEHICLE WAS SAFE TO DRIVE UNTIL THE END OF THE WEEK. THE VEHICLE CAUGHT FIRE THAT SAME NIGHT. THE CONTACT STATED THAT FLAMES ROSE AT LEAST 20 FEET HIGH. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FRONT END UNDERNEATH THE HOOD WAS COMPLETELY BURNT AND THE ENGINE FELL TO THE GROUND. THE VEHICLE SUSTAINED MAJOR DAMAGE. THE INSURANCE COMPANY AND FORD WILL INSPECT THE VEHICLE. THE VEHICLE IS INCLUDED IN NHTSA RECALL NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE ). THE CURRENT AND FAILURE MILEAGES WERE 79,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10200506August 22, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER NOTICED THE VEHICLE WAS USING EXCESSIVE FUEL AND WAS NOT SHIFTING INTO GEAR PROPERLY. AT ONE TIME, THE VEHICLE WOULD NOT GO INTO REVERSE. THE DEALER EXAMINED VEHICLE AND DETERMINED THAT TRANSMISSION WAS DEFECTIVE, EVEN WITH UP TO DATE SERVICE RECORDS, AND NOTED THAT PROBLEM FIRST STARTED AT 49,000 MILES, MANUFACTURER REFUSED TO ASSIST IN REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200103August 20, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHEN THE WEATHER IS WET OR WHEN SAND HAS BEEN PLACED ON THE GROUND DUE TO SNOW, THE INSTRUMENT PANEL GAUGES FAIL TO ILLUMINATE. HE STATED THAT WHEN THE WEATHER IS NICE, THE DASHBOARD ILLUMINATES AS IT SHOULD. THE FAILURE HAS BEEN ONGOING FOR ONE YEAR. HE CURRENTLY HAS AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT WAS INFORMED THAT SAFETY RECALL NUMBER 07V56000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) DOES NOT APPLY TO HIS VIN. THE PURCHASE DATE AND SPEED WERE UNKNOWN. THE CURRENT MILEAGE WAS 56,175 AND FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200124August 20, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2003 FORD ESCAPE. NOTICED PAINT AROUND LIFT GATE LEDGE BUBBLING AND PEELING. ONLY TOP LAYER OF PAINT IS PEELING, GRAY LAYER APPEARS TO BE FINE, NO SIGNS OF BUBBLING OR PEELING. TALKED TO DEALER AND THEY SAID IT WAS BECAUSE THE TWO LAYERS NEVER BONDED WHEN THE CAR WAS PAINTED AT THE FACTORY. WHEN I CONTACTED THE MANUFACTURER TO SEE IF THEY WOULD COVER IT, THEY SAID TO GO TO THE DEALER AND THEY WOULD LOOK AT IT AND DECIDE WHAT TO DO. NEVER HEARD BACK FROM DEALER AFTER I MADE CONTACT WITH THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199631August 15, 2007
AIR BAGS
MY GRANDDAUGHTER WAS OPERATING MY 2002 FORD XLT ESCAPE AND WAS INVOLVED IN AN ACCIDENT RECENTLY IN AUGUST 2007. AN INDIVIDUAL RAN A STOP SIGN AND SHE HIT HIS VEHICLE BROADSIDE AT 50 MILES PER HOUR. THE AUTOMOBILE HAS BEEN CLASSIFIED AS TOTALED AT 10K PLUS DAMAGE. THE PROBLEM IS THAT NONE OF HER AIRBAGS DEPLOYED IN THE VEHICLE. SHE WAS WEARING A SEAT BELT BUT RECEIVED INJURES INCLUDING A PARTIALLY COLLAPSED LUNG, WHICH MAY HAVE BEEN A DIRECT RESULT OF THE AIRBAGS NOT STOPPING HER FORWARD MOTION. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10199728August 15, 2007
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION - 2002 FORD ESCAPE XLT: DRIVING ON INTERSTATE ACCELERATED FOR A HILL AND CAR CONTINUED TO ACCELERATE AFTER FOOT REMOVED FROM PEDAL. CAR CONTINUED TO ACCELERATE AND GAIN SPEED UP HILL, HILL PEAKED AND SPEED EXCEEDED 80 MILES PER HOUR. FURTHER ACCELERATION DOWN HILL - TRANSMISSION PLACED IN NEUTRAL, AND ABLE TO BE STOPPED ON SIDE OF FREEWAY. ENGINE CONTINUED TO REV; TURNED OFF, AND THEN REVVED WHEN TURNED BACK ON. CRUISE CONTROL WAS NOT BEING USED AT ANY TIME. DEALER INSPECTED AND FOUND AND REPLACED DEFECTIVE CRUISE CONTROL CABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199487August 14, 2007
SERVICE BRAKES, ELECTRIC
COMPLETE BRAKE FAILURE ON 2007 FORD HYBRID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199490August 14, 2007
STRUCTURE
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT NOTICED THAT THE PAINT ON THE PASSENGER SIDE DOOR, LIFT GATE, AND LEDGE SHOWED SIGNS OF BUBBLING PAINT. THE DEALER STATED THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY AND DOES NOT HAVE A RECALL. THE MANUFACTURER STATED THAT THEY WILL SPEAK WITH THE DEALER. THE CURRENT MILEAGE WAS 19,400 AND FAILURE MILEAGE WAS 19,350. THE CONSUMER PROVIDED A REPAIR INVOICE. UPDATED 08/31/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199495August 14, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
(1) AIRBAG LIGHT CAME ON (2) CABLES DEFECTIVE - AIRBAGS WILL NOT DEPLOY DURING CRASH (3) CABLES REPLACED - $450 TOTAL *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199559August 14, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
WHILE DRIVING AT APPROXIMATELY 20-25 MILES PER HOUR BOTH BRAKES LIGHTS CAME ON - THE ABS LIGHT AND THE BRAKE LIGHT. WHEN I TRIED THE BRAKES, I HAD NONE. I WAS ABLE TO PULL OFF THE ROAD AND STOP THE CAR WITH THE EMERGENCY BRAKE. I SHUT OFF THE CAR AND RE-STARTED IT AND THE BRAKES WORKED. I DROVE IT TO THE NEAREST DEALERSHIP WHO HAD THE VEHICLE FROM A FRIDAY AFTERNOON THROUGH TUESDAY AFTERNOON. THEY TOLD ME THEY REPLACED THE SOLENOID VALVE BLOCK. WHEN I PICKED UP THE CAR THEY COULD NOT GUARANTEE THIS WOULD NOT HAPPEN AGAIN. FROM RESEARCH I HAVE FOUND THAT OTHER ESCAPE HEVS HAVE ALSO HAD A COMPLETE LOSS OF BRAKES -THIS IS A KNOWN PROBLEM. I CALLED THE DEALERSHIP I PURCHASED THE VEHICLE FROM AND THE FORD CUSTOMER RELATIONSHIP CENTER. THEY TOLD ME SOMEONE WOULD GET IN TOUCH WITH ME IN 2-5 DAYS. NO ONE CONTACTED ME AND AFTER 8 DAYS I CALLED THEM BACK. THEY OFFERED ME AN EXTENDED WARRANTY. THIS IS NOT ACCEPTABLE: I DON'T FEEL THE CAR IS SAFE AND I FEEL THERE IS A STRONG LIKELIHOOD THIS WILL HAPPEN AGAIN. I HAVE NO CONFIDENCE IN EITHER THE VEHICLE OR FORD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199433August 13, 2007
EQUIPMENT
TL*THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT HE COULD SEE THE CLAMPS WHEN HE INSPECTED THE BRAKE RESERVOIR. HE BELIEVES THAT THE CLAMPS WERE DESIGNED TO FAIL. THE VEHICLE HAS NOT BEEN INSPECTED BY THE DEALER. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198976August 9, 2007
AIR BAGS:FRONTAL, SEAT BELTS:FRONT
I WAS TRAVELING NORTH AND THIS PERSON WAS GOING SOUTH, CROSSED THE CENTERLINE AND SLAMMED INTO ME, PUSHING ME BETWEEN TWO TREES AND TOTALING MY VEHICLE. IT WAS A HEAD ON COLLISION AND MY AIRBAG DID NOT DEPLOY AND MY SEAT BELT DID NOT RESTRAIN ME FROM SLAMMING MY FOREHEAD INTO THE STEERING WHEEL. I CONTACTED FORD MOTOR COMPANY AND THEY TOLD ME THEY WOULD DO NOTHING AND SEND NO ONE TO SEE WHY THE AIR BAG DID NOT DEPLOY. I ENDED UP BEING BROUGHT BY AMBULANCE TO THE HOSPITAL WHERE X-RAYS SHOWED MY NECK WAS SPRAINED AND I HAD A SCRAPE TO MY FOREHEAD FROM THE STEERING WHEEL. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10198819August 8, 2007
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL*THE CONTACT OWNS A 2007 FORD ESCAPE. WHILE DRIVING 25 MPH, ALL FOUR WHEELS LOCKED UP WITHOUT WARNING. THE VEHICLE WOULD NOT MOVE FORWARD WHILE THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE 4 WHEEL DRIVE FAILED. THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 41.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10198249August 2, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT HEARD A POPPING SOUND WHEN SHE TURNED OFF THE VEHICLE. SHE THEN NOTICED FLAMES COMING FROM UNDER THE PASSENGER SIDE BUMPER. THE DEALER AND MANUFACTURER HAVE NOT INSPECTED THE VEHICLE. AS OF AUGUST 2, 2007, THE CAUSE OF THE FAILURE HAS YET TO BE DETERMINED. THE CURRENT AND FAILURE MILEAGES WERE 89,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10197759July 29, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
BRAKE PROBLEM INVOVING ABS SENSOR RING ON FRONT WHEELS. THIS WHEEL RING LITERALLY CRACKED CAUSING THE ABS LIGHT TO COME ON AND THE BRAKE PEDAL HAD TO BE PRESSED TO THE FLOOR TO OPERATE THE BRAKES. THE RING WAS "EPOXYED" BACK TOGETHER BY MY MECHANIC, BUT NOW THE BRAKES ON OCCASION MAKE A "CLUNKING" NOISE AND YOU CAN FEEL THE VIBRATION IN THE PEDAL. SEEMS LIKE SOMETHING IS NOT ENGAGING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197633July 27, 2007
SERVICE BRAKES, HYDRAULIC
(1) NOTICED ABS LIGHT WAS LIT, TOOK VEHICLE TO PALMER FORD IN CHELSEA MI TO FIND OUT WHAT THE PROBLEM WITH MY 2002 FORD ESCAPE COULD BE. THEY GAVE A BREAK DOWN THE EXCITOR RING (FOR THE ABA BRAKING SYSTEM) THAT IS ATTACHED TO THE HALF SHAFT OF MY ESCAPE WAS BROKEN. THIS ALSO CAUSED THE ABS SENSOR TO FAIL (2)AS TO FAILURE....DID GET A SECOND OPINION FROM A DIFFERENT SERVICE STATION ABOUT THE EXCITOR RING...PALMER FORD IN CHELSEA MI SAID THAT THEY WHERE NOT AWARE OF ANY OTHER ESCAPES HAVING THIS ISSUE....UNLIKE THE SECOND SERVICE STATION, WHICH HAD SEEN THIS PROBLEM IN THE ESCAPES. (3)TO CORRECT THE PROBLEM...I HAVE HAD THE HALF SHAFT REPLACED (WHICH INCLUDES THIS EXCITOR RING FOR THE ABS BRAKING SYSTEM)AND THE SENSOR.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197685July 27, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 10 MPH, THE VEHICLE SURGES FORWARD UNEXPECTEDLY. THE CONTACT STATED THAT THE CRUISE CONTROL IS LEAKING FLUID INTO THE ELECTRICAL SYSTEM. THE DEALER STATED THAT THE VEHICLE IS NOT UNDER RECALL AND INFORMED THE CONTACT THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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