Ford Escape Complaints

29,499 consumer complaints on file.

#10204195September 26, 2007
SERVICE BRAKES, HYDRAULIC
THE BRAKES HAVE COMPLETELY STOPPED WORKING (EXCEPT FOR THE EMERGENCY BRAKE) 3 TIMES IN ONE MONTH, 4 TIMES IN TWO YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204083September 25, 2007
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
2003 FORD ESCAPE PARKED IN GARAGE LOCATED AT 7755 SUNSET DRIVE, ELMWOOD PARK ILLINOIS. VEHICLE SPONTANEOUSLY BURNED. THE GARAGE WAS A LOFTED STRUCTURE WITH STORAGE CONTAINING 30 YEARS OF POSSESSIONS. THE CAR, GARAGE AND PERSONAL ITEMS WERE DESTROYED BY THE FIRE. THIS OCCURRED AT 5:00AM ON A SUNDAY MORNING AFTER THE CAR HAD BEEN PARKED IN THE GARAGE FROM THE SATURDAY AFTERNOON BEFORE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10204875September 24, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 15MPH, THE CONTACT CRASHED INTO A PARKED MOBILE HOME AND THE AIR BAGS DIDN'T DEPLOY. THERE WAS DAMAGE TO HIS VEHICLE; HOWEVER, THERE WASN'T ANY DAMAGE TO THE MOTOR HOME. THE FRONT PASSENGER SEAT WAS DAMAGED AND DESTROYED. THERE WERE NO PASSENGERS IN THE VEHICLE OR INJURIES. THERE WERE NO WARNING LIGHTS PRESENT BEFORE OR AFTER THE CRASH OCCURRED. A POLICE REPORT WILL BE AVAILABLE IN 10 DAYS. PHOTOS ARE AVAILABLE. THE VEHICLE IS AT THE REPAIR FACILITY. THE VIN AND THE ENGINE SIZE ARE NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 2,100. CALIFORNIA TRAFFIC COLLISION REPORT. UPDATED 10/15/07 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10204009September 24, 2007
ENGINE AND ENGINE COOLING:ENGINE
OIL COOLER FAILED, OIL WAS BURNT OFF WITH NO CHECK OIL LIGHT OR ENGINE NOTICE AND ENGINE FAILURE OCCURRED. ENGINE THREW A ROD AND THE ENGINE NEEDED REPLACEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203436September 19, 2007
VISIBILITY:WINDSHIELD
TL*THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE DASHBOARD WAS REFLECTED ON THE MIDDLE OF THE WINDSHIELD DURING THE DAYTIME. THE FAILURE OCCURS AT ANY SPEED. THE DEALER STATED THAT THERE WAS NO REMEDY. THE ENGINE SIZE WAS UNKNOWN. THE FAILURE MILEAGE WAS 50 AND CURRENT MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203456September 19, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT HER VEHICLE CAUGHT FIRE WHILE PARKED. SHE QUICKLY EXTINGUISHED THE FIRE. THE VEHICLE WAS TAKEN TO THE MECHANIC, BUT HE COULD NOT DETERMINE THE CAUSE OF THE FAILURE. SHE RECEIVED TWO RECALL LETTERS PRIOR TO THE FAILURE. THE VIN, ENGINE SIZE, NUMBER OF CYLINDERS, POWERTRAIN, AND NHTSA CAMPAIGN ID NUMBERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10203477September 19, 2007
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WHY DRIVING THE TIRE PRESSURE INDICATOR LIGHT WILL COME ON IN THE DASH AND THE COMPUTER WILL STATE ?TIRE PRESSURE SENSOR FAULT.? I HAVE HAD IT INTO THE DEALER FOUR TIMES AND THEY HAVE REPLACED THE SENSORS AND STILL HAVING THE SAME ISSUE. THE DEALERSHIP HAS TOLD ME IT HAS TO DO WITH A CELL PHONE CHARGER PLUGGED INTO THE CIGARETTE LIGHTER AND SETTING OFF THE TIRE PRESSURE INDICATOR ON THE DASH, AS WELL AS SENDING A FALSE SIGNAL TO THE COMPUTER. THEY STATE THERE IS A FORD BULLETIN OUT ON IT BUT I CAN FIND ANYTHING ON IT. *JB UPDATED 01-15-08. *KB UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203357September 18, 2007
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE FOR 30 SECONDS. THE DEALER STATED THAT THE BUTTERFLY CAUSED THE ACCELERATOR CABLE TO STICK. THE VEHICLE WAS REPAIRED IN JULY OF 2007 FOR NHTSA CAMPAIGN ID NUMBER 04V574000 (ACCELERATOR CABLE). THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE WAS 100,000. UPDATED 01/09/08. *LJ THE CONSUMER STATED SHORTLY AFTER THE RECALL WAS PERFORMED, THE VEHICLE STARTED TO EXHIBITED THE SAME PROBLEMS PRIOR TO THE RECALL BEING PERFORMED. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203178September 17, 2007
VEHICLE SPEED CONTROL
LEAVING A TRAFFIC LIGHT THE VEHICLE IDLE INCREASED TO OVER 4000 RPMS AFTER I TOOK MY FOOT OFF THE ACCELERATOR PEDAL. I SHUT OFF THE ENGINE BUT THE IDLE DID NOT RETURN TO NORMAL. I'VE BEEN TOLD THAT WAS AN UNUSUAL CASE OF THE "IDLE SPEED CONTROL" FAILURE. THIS "RACING" HAD HAPPENED ONCE BEFORE AT 48,000 MILES BUT AFTER I RESTARTED THE VEHICLE IDLE SPEED RETURNED TO NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203197September 17, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. WHILE DRIVING 50 MPH, ANOTHER VEHICLE REAR ENDED THE CONTACT'S VEHICLE. THE CONTACT THEN CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A WHIPLASH. AS OF SEPTEMBER 17, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT THE AIR BAGS WERE DESIGNED TO DEPLOY IN CERTAIN CONDITIONS AND BECAUSE THEY DID NOT, DOES NOT NECESSARILY INDICATE A FAILURE. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 85,000 AND CURRENT MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10203144September 16, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE AIRBAG LIGHT WAS ILLUMINATED ON THE DASHBOARD OF OUR 2003 FORD ESCAPE. I TOOK IT TO THE DEALER AND WAS INFORMED THAT THE SENSOR UNDER THE PASSENGER SEAT WAS DEFECTIVE AND MUST BE REPLACED. THE COST QUOTED WAS $450. I THEN DID AN INTERNET SEARCH AND FOUND SEVERAL HUNDRED SIMILAR COMPLAINTS. I ALSO FOUND TWO DIFFERENT FORD TECHNICAL SERVICE BULLETINS, WHICH CLEARLY INDICATES THAT FORD KNOWS THIS IS A PROBLEM. ON ANOTHER SITE A TECHNICIAN FROM A FORD DEALERSHIP STATED THAT THE PROBLEM COULD SIMPLY BE FIXED BY SPRAYING THE CONTACT POINTS WITH AN ELECTRICAL CONTACT CLEANER SUCH AS WD40. I TOOK THE VEHICLE BACK TO THE DEALER AND TOLD THEM TO FOLLOW THIS PROCEDURE AND THE PROBLEM HAS NOT RETURNED IN THE PAST 8 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203067September 15, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
MY DAUGHTER WEIGHS 90 LBS. WHEN SHE SITS IN THE FRONT SEAT OF OUR 2007 FORD ESCAPE, THE AIRBAG TURNS ON AND OFF INTERMITTENTLY, DEPENDING ON MINOR ADJUSTMENTS OF HER POSTURE. THE DEALER HAS SEEN IT AND SAYS THAT THERE IS NOTHING THEY CAN DO ABOUT IT, AS IT IS A FEDERALLY REGULATED SETTING. SO I GUESS WE'LL JUST NEVER KNOW IF MY DAUGHTER WILL HAVE A FUNCTIONAL AIR BAG IN THE EVENT OF A CRASH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203068September 15, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
MY DAUGHTER WEIGHS ABOUT 90 LBS. WHEN SHE SITS IN THE FRONT PASSENGER SEAT, THE AIRBAG INTERMITTENTLY TURNS ON AND OFF, SOME TIMES DEPENDING ON MINOR POSTURE CHANGES, SOMETIMES AT RANDOM. THE DEALER HAS SEEN THIS AND SAYS THERE IS NOTHING THEY CAN DO AS THE SETTINGS ARE FEDERALLY MANDATED. IT SEEMS THAT IT IS A SAFETY HAZARD TO NEVER KNOW IF A PIECE OF SAFETY EQUIPMENT WILL FUNCTION OR NOT. IF THE AIR BAG SHOULD BE ON, THEN IT IS UNSAFE FOR IT TO BE ON; IF THE SENSOR SAYS IT SHOULD BE OFF THEN HAVING IT ON WOULD BE UNSAFE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202967September 13, 2007
SUSPENSION:FRONT
I WAS DRIVING MY NEW FORD 2008 FORD ESCAPE HYBRID WHEN THE RIGHT FRONT ASSEMBLY FELL APART. THE WHEEL BUCKLED UNDER THE CAR WHICH CAUSED ME TO VEER INTO THE ONCOMING TRAFFIC LANE. LUCKILY I DID NOT HIT ANYONE NOR ANYONE INCLUDING MYSELF WAS INJURED. WHEN I HAD IT TOWED THE GUY AT THE DEALERSHIP SAID IT LOOKED LIKE THEY FORGOT TO ATTACH THE BALL JOINT PROPERLY. IM LUCKY I WASNT ON THE FREEWAY OR IN HEAVY TRAFFIC.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10202351September 10, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD POP COMING FROM THE SUNROOF. SHE LOOKED UP AND NOTICED CRACKS IN THE SUNROOF GLASS THAT RESEMBLED A SPIDER WEB. THE SUNROOF WAS TILTED AND NOT FULLY OPEN AT THE TIME THE FAILURE WAS NOTICED. THE FAILURE AND CURRENT MILEAGES WERE 43,000 THE CONSUMER STATED THE GLASS SHATTERED. UPDATED 12/12/07*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202042September 6, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. AFTER PICKING UP HER VEHICLE FROM BEING SERVICED, THE AIR BAG LIGHT BEGAN BLINKING INTERMITTENTLY WHILE DRIVING 50 MPH. A FEW MINUTES LATER, THE AIR BAG LIGHT STOPPED BLINKING AND REMAINED LIT EACH TIME THE VEHICLE MADE A TURN. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY INFORMED HER THAT THE CONNECTOR HARNESS NEEDED REPLACING. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202069September 6, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
I PURCHASED NEW 2008 ESCAPE ON 8/27/2007 AND ON 9/01/2007, THE LINE LEADING TO THE ACCELARATOR, ACCORDING TO FORD "POPPED OFF". I ASKED THEM FOR ANOTHER CAR TO NO AVAIL. I THANK GOD THAT I WAS IN THE GROCERY STORE PARKING LOT AND NOT DRIVING WITH MY TWO YOUNG CHILDREN. HERE'S FORD'S RESPONSE VIA EMAIL: DEAR AUDREY, THANK YOU FOR CONTACTING THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER REGARDING YOUR 2008 FORD ESCAPE XLS. OUR RECORDS INDICATE THAT YOU CONTACTED THE FORD CUSTOMER RELATIONSHIP CENTER ON 9/5/2007 11:07:04 AM, AND OUR CUSTOMER CARE REPRESENTATIVE ADVISED YOU THAT DIAGNOSIS ACCELERATOR CABLE POPPED OFF IS HAVING SERVICE MANAGER JAMES J________ DOUBLE CHECK TO MAKE SURE EVERYTHING IS WORKING PROPERLY. AFTER THAT THE VEHICLE WILL BE READY. AT THIS TIME WE ARE UNABLE TO PROVIDE YOU WITH AN ALTERNATE RESPONSE. IF ANY ADDITIONAL INFORMATION REGARDING THIS MATTER SHOULD BECOME AVAILABLE IN THE FUTURE, PLEASE LET US KNOW. IF YOU HAVE ANY OTHER INQUIRIES, PLEASE FEEL FREE TO CONTACT US AND WE WILL BE HAPPY TO ADDRESS THEM FOR YOU. SINCERELY, JOHN CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201927September 5, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
NO CRASH, NO INJURIES. ABS SYSTEM MALFUNCTIONED CAUSING BRAKES TO ENGAGE ERRATICALLY AND EVENTUALLY STALL THE VEHICLE WHEN COMING TO A STOP OR SLOWING DOWN. MULTIPLE WARNING LIGHTS FROM DASH, INCLUDING, ABS WARNING, TRACTION CONTROL WARNING AND STOP SAFELY NOW WARNING. UPDATED 12/12/07 *BF THE FRONT WHEEL SPEED SENSOR WAS MISSING. UPDATED12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201792September 4, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP AT 8 MPH, THE TRANSMISSION AND STEERING WHEEL BEGAN TO SHAKE. THE SHAKING CONTINUED FOR FIVE MILES UNTIL THE CONTACT SMELLED BURNING RUBBER AND PULLED THE VEHICLE OVER. SHE TOOK THE VEHICLE TO THE MECHANIC AND THEY STATED THAT THE CAUSE OF FAILURE WAS THE TRANSMISSION. THE CURRENT AND FAILURE MILEAGES WERE 68,308. THE CONSUMER STATED WANTS TO BE REIMBURSED FOR REPAIRS. UPDATED 09/18/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201750September 3, 2007
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
WHILE DRIVING THE SEAT BELT THAT HOLDS MY CHILD"S CAR SEAT IN PLACE BECOMES UNDONE. I HAD THE CAR SEAT INSTALLED BY A CERTIFIED CAR SEAT SAFETY SPECIALIST PRIOR TO GIVING BIRTH. THE SEAT BELT HAS COME UNDONE TWICE WITHIN 3 MONTHS WHILE MY BABY WAS IN THE SEAT. BOTH TIMES I LOOKED BACK IN MY REAR VIEW MIRROR TO SEE THE ENTIRE CAR SEAT LEANING OVER. IF MY 3 MONTH OLD BABY WASN'T STRAPPED IN HE WOULD HAVE FALLEN OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape