Ford Escape Complaints

29,499 consumer complaints on file.

#10209011November 15, 2007
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
ABOUT 2 MONTHS AFTER I PURCHASED MY ESCAPE, THE TIRE PRESSURE MONITOR LIGHT CAME ON AND THE MESSAGE CENTER SAID "TIRE PRESSURE MONITOR FAULT". AT THE SAME TIME THE DOOR AJAR LIGHT AND BRAKE LIGHTS CAME ON. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND A THING WRONG WITH IT. IT HAPPENED AGAIN, THIS TIME THE VOLUME ON THE STEREO AUTOMATICALLY GOES DOWN WHEN I GET THE TIRE PRESSURE MESSAGE ALONG WITH THE AIR CONDITIONER BLOWING HOT AIR. IT JUST GOT WORSE. I TOOK IT TO THE DEALER THIS TIME AND THEY KEPT MY CAR FOR 3 WEEKS. THEY CONSULTED FORDS ENGINEERS AND WERE IN CONSTANT CONTACT WITH FORD (WHO HAD NO IDEA WHAT WAS WRONG WITH IT). THEY FINALLY DECIDED TO REPLACE THE WHOLE COMPUTER. IT DIDN'T FAIL IT HAPPENED AGAIN. BUT THIS TIME THE CAR WOULD JUST CONSTANTLY BEEP, THE MOST ANNOYING THING IN THE WORLD, AND THE DOORS DON'T AUTOMATICALLY LOCK. AS IT GOT WORSE THE DASH HAS A MIND OF ITS OWN, SOMEDAYS IT DOESN'T LIGHT UP OTHER DAYS IT STAYS ON ALL NIGHT. THANKFULLY IT HASN'T DRAINED MY BATTERY. IT HAS BEEN TO THE DEALER 4 TIMES ALREADY AND I HAVE CONTACTED AN ATTORNEY TO HELP ME WITH A LEMON LAW CASE. THE DEALER HAS NO CLUE WHAT IS GOING ON. THE ADVISOR SAID THAT I WAS THE ONLY ESCAPE IN THE NATION WITH THIS PROBLEM, BUT LOOKING ON THE WEBSITE MINE IS NOT THE ONLY ONE, THERE IS AT LEAST ONE OTHER ONE. MY CAR IS STILL DOING THIS EVEN MORE FREQUENTLY. I HAVE ANOTHER TWO WEEKS BEFORE WE HEAR FROM FORD ABOUT A REPURCHASE. IT'S UNFORTUNATE, BECAUSE I REALLY LOVE MY ESCAPE IF IT WASN'T FOR THIS ONE MAJOR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208786November 13, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2006 FORD ESCAPE. WHILE DRIVING BETWEEN 45-60 MPH OR WHEN SLOWING DOWN, THE VEHICLE SHUTS OFF. THE BATTERY LIGHT ILLUMINATES AND THE CONTACT MUST MAKE 2-5 ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THREE DEALERS AND NONE WERE ABLE TO DUPLICATE THE FAILURE. THE CURRENT MILEAGE WAS 123,000 AND FAILURE MILEAGE WAS 80,000. THE CONSUMER STATED THE VEHICLE STALLS AFTER STOPPING. UPDATED 11/26/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208033November 6, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, SUSPENSION:FRONT:MACPHERSON STRUT, ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS APPLIED. THE ENGINE BEGAN TO REV AND THE RPM RACED TO ITS MAXIMUM POTENTIAL. THE CONTACT TURNED OFF THE ENGINE IN ORDER TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS PRESENT. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE CURRENT AND FAILURE MILEAGES WERE 62,900. UPDATED 01/09/08. *LJ THE CONSUMER STATED NOISE IN FRONT END WHEN HITTING A BUMP AND PERFORMED INSPECTION PER RECALL. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208036November 6, 2007
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
IN 2006 I EXPERIENCED THE FAILURE OF MY CAR TO OPERATE ONE MORNING. I INITIALLY THOUGHT THAT I HAD MADE THE ERROR SINCE I HAVE A MANUAL VEHICLE I OCCASIONALLY TAKE MY FOOT OFF THE PEDAL; I HAD NO IDEA WHY THE CAR HAD STOPPED RUNNING RIGHT AFTER I STARTED IT AS I BEGAN TO PULL OUT OF THE PARKING SPACE. THE CAR STOPPED A COUPLE OF TIMES WHICH CONCERNED ME SO I CONTACTED THE DEALER IN NEW JERSEY WHERE I WAS LOCATED AT THE TIME FOR HIM TO LOOK AT THE CAR FOR THIS PROBLEM. HE ASSURED ME THAT THE PARTS WOULD WORK AND ALL WAS RIGHT AGAIN AS I LEFT THE SERVICE DEPARTMENT, NEW 5L8Z-2C053-BA AND YL8Z-19048-AA PARTS INSTALLED. ONE YEAR LATER, NOVEMBER 3, 2007 THE SAME PROBLEM BEGAN TO HAPPEN AGAIN. I IMMEDIATELY TOOK THE VEHICLE TO THE DEALER AND HE INFORMED ME THAT THE CABLE AND THE FOOT PEDAL VACUUM WERE NO LONGER OPERATING (5L8Z-2C053-BA AND YL8Z-19048-AA) AS WAS THE CASE THE PREVIOUS YEAR AND THAT HE HAD TO WAIT FOR A NEW PART IN ORDER TO REPLACE THESE DEFECTIVE PARTS. I ASKED WHY THIS HAD HAPPENED AGAIN, AND WHAT I WAS TOLD HORRIFIED ME. THE MANUFACTURER MOST LIKELY HAD NOT RESOLVED THE PROBLEM OF THE PAST AND THAT THE PROBLEM WAS IN THE PARTS. I ASKED WHY THERE WAS NOT A MORE LIFE SAFETY SOLUTION TO THIS VERY DANGEROUS PROBLEM AND I WAS TOLD THAT SINCE THIS DID NOT HAPPEN OFTEN IT WAS NOT DEEMED A REAL ISSUE. THE RATIONALE IS APPALLING. HOW AM I EXPECTED TO BE SAFE WITH THIS VEHICLE WHEN THE CONDITION IS NOT RESOLVED IT IS JUST PROLONGED, WITH FAILURE LOOMING OVER ME? HOW DO I DRIVE MY CHILD AND THE OTHER MEMBERS OF MY FAMILY AND FRIENDS IN A VEHICLE THAT CAN STOP OPERATING AT ANY GIVEN MOMENT?? MY COMPLAINT IS IN REGARD TO LIFE SAFETY AND VALUE OF RECIPROCITY. SINCE THERE IS NO DEATH AS OF YET, I MUST WAIT FOR THE FAILURE? THIS IS EMOTIONALLY STRESSFUL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207677November 1, 2007
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOOR WHEN IT WAS DEPRESSED. THE CONTACT APPLIED THE BRAKES AND SHIFTED INTO NEUTRAL, BUT THE VEHICLE WOULD NOT DECELERATE. SHE HAD TO CONTINUOUSLY EXERT PRESSURE TO THE ACCELERATOR TO RELEASE THE PEDAL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE STRUT THROTTLE AND ACCELERATOR CABLE FAILED. THE DEALER REPLACED THE CABLE AND THROTTLE ASSEMBLIES FOR A $500 SERVICE CHARGE BECAUSE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V574000 (VEHICLE SPEED CONTROL:CABLES). THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE 82,000. THE CONSUMER STATED FORD DID NOT CONSIDER THE DEFECT A SAFETY ISSUE BECAUSE THE VEHICLE WAS OUT OR WARRANTY. UPDATED 11/15/07 *TR UPDATED 05/09/12 *BF UPDATED 05/30/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207355October 29, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE AFTER 4 YEARS AND 10 MONTHS AT 64,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206602October 23, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR HANDLE ON OCCASION GETS STUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206459October 21, 2007
AIR BAGS
THIS PROBLEM OCCURRED MORE THAN 3 TIMES. THE FIRST DATE WAS 11-12-2003. THE AIR BAG LIGHT CONTINUED TO STAY ON. THE CONSEQUENCE OF THIS IS THAT WE ARE NOT SURE WHEN THE BAG WILL DEPLOY OR NOT. DEALER TRACED AND FOUND OPEN CIRCUIT, CONNECTOR NOT SEATED. RESECURED AND SYSTEM PASSED. THIS WAS THE FIRST OCCURRENCE. THE VEHICLE WAS RETURNED TO THIS DEALERSHIP UP TO FOUR TIMES FOR THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206464October 21, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2004 ESCAPE REFUSED TO OPERATE STARTER AFTER BEING OPERATED WITH LOAD AT SLOW SPEEDS, FOUND NEW BATTERY WAS DEAD AND NEW ALTERNATOR WAS INSTALLED WHILE UNDER WARRANTY 6M MILES AGO LAST YEAR. SAME PROBLEM HAS CONTINUED BEFORE AND AFTER BATTERY AND ALTERNATOR REPL. PRIVATE AUTO SERVICE SHOP TESTED... SYSTEM CHARGING SUBNORMAL BELOW 900 RPM. WILL NOT KEEP BATTERY CHARGED ESPECIALLY WHILE A/C ON, DRIVING IN CITY TRAFFIC IN PHOENIX,. AZ. DEALER REFUSES TO LOOK AT IT OR TEST IT NOW, EVEN THOUGH THEY ATTEMPTED TO REPAIR PROBLEM UNDER WARRANTY AND PROBLEM CONTINUED TO EXIST. SUV HAS 31,301 MILES ON IT AS OF 10/20/07. THEY HAVE STALLED EVERY TIME I TOOK IT BACK AND JUST KEEP SAYING "IT CANNOT BE." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206277October 19, 2007
LATCHES/LOCKS/LINKAGES
DRIVER'S SIDE OUTSIDE DOOR HANDLE FAILS TO WORK. UPON DISASSEMBLY, WE FOUND THAT THE PART THAT CONNECTED THE HANDLE MECHANISM TO THE LOCK MECHANISM WAS A FLIMSY THIN METAL WASHER, WHICH HAD BROKE IN HALF. THIS COMPONENT IS DEFINITELY SUBSTANDARD FOR THE CONSTANT USE IT GETS. UPON CONFERRING WITH OTHER 2001 ESCAPE OWNERS AT ESCAPE-CENTRAL.COM (TECH. TIPS ), NOT ONLY DOES THIS PART FAIL, BUT THE SAME PART ON THE INTERIOR DOOR EVENTUALLY FAILS TOO, THUS YOU CANNOT OPEN THE DOOR FROM EITHER THE OUTSIDE OR INSIDE.' THE PASSENGER SIDE DOOR ALSO HAS THIS PROBLEM AS POSTED BY OTHER OWNERS. THIS CREATES THE POSSIBLILTY OF BEING TRAPPED INSIDE DURING AN EMERGENCY SITUATION, SUCH AS A FIRE, ACCIDENT, ETC. THESE CARS SHOULD BE RECALLED AND FORD SHOULD FIX THIS PROBLEM WITH A MORE SUBSTANTIAL PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206175October 18, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. THE AIR BAG LIGHT ILLUMINATED BECAUSE THE SEAT BELT PRETENSION CODE WAS FAULTY. THE FRONT AIR BAGS FAIL TO DEPLOY WHEN IN A CRASH. ON OCTOBER 16, 2007, THE CONTACT TOOK HER VEHICLE TO THE DEALER BECAUSE OF A BEEPING SOUND AND THEY REPLACED THE INSTRUMENT PANEL AND IGNITION SWITCH. WHEN SHE RETRIEVED HER VEHICLE, THE AIR BAG LIGHT WAS STILL ILLUMINATED. THE FAILURE HAS OCCURRED SINCE FEBRUARY OF 2007. THE DEALER INFORMED HER THAT THE REPAIR FOR THE AIR BAG SENSOR WAS HER RESPONSIBILITY. THE CURRENT AND FAILURE MILEAGES WERE 82,629.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205837October 16, 2007
AIR BAGS
AIR BAG LIGHT COMES ON AND STAYS ON. DEALER SAYS AIR BAGS ARE DISABLED WHEN THE LIGHT IS ON. HE WANTS ABOUT $400 TO FIX THE PROBLEM. THIS PROBLEM HAS BEEN REPORTED FREQUENTLY ON THE INTERNET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205703October 15, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT THE ABS WARNING LIGHT ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. WHEN ATTEMPTING TO STOP SUDDENLY, THE VEHICLE WOULD BE VERY DIFFICULT TO STOP. HE STATED THAT THE VEHICLE SPUN AROUND ONCE WHILE ATTEMPTING TO STOP. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPAIRED THE VEHICLE UNDER RECALL NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). APPROXIMATELY TWO DAYS LATER, THE CONTACT NOTICED THAT THE BRAKES WERE STILL NOT WORKING PROPERLY. HE RETURNED TO THE DEALER AND THEY WOULD NOT RE-INSPECT THE VEHICLE, HOWEVER, THEY STATED THAT THEY WOULD MAKE A REPAIR THAT WAS IDENTICAL TO THE PREVIOUS REPAIR. THE FAILURE MILEAGE WAS 55,000 AND CURRENT MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206088October 11, 2007
UNKNOWN OR OTHER
2007 FORD ESCAPE HYBRID LOCK-OUT AND CRUISE CONTROL ARE NOT ILLUMINATED PROPERLY. CUSTOMER STATES THAT PASSENGER SWITCH IS INOPERATIVE. *KB THE CONSUMER STATED THE NIGHT DRIVING WOULD BE ENHANCED IF THE CRUISE CONTROL SWITCH AND WINDOW LOCK OUT SWITCH LOCATED ON THE DOOR WAS BETTER ILLUMINATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204525October 1, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
BRAKE ABS FAILURES ON TWO 2008 FORD ESCAPES IN 6 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204335September 28, 2007
VEHICLE SPEED CONTROL:CABLES
(1) DRIVING TO WORK ON ROUTE 18 SOUTH (2) LOST USE OF ACCELERATOR PEDAL (3) CABLE BROKEN TO PEDAL THAT WAS REPLACED AT FORD DEALER IN SHREWSBURY/RED BANK NJ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204423September 28, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG LIGHT STARTED BLINKING WHEN I STARTED VEHICLE BLINKED FOR ABOUT 30 SEC THEN WENT SOLID, TOOK ESCAPE TO FORD DEALER AND THE GOT A CODE FROM THE AIR BAG SYSTEM AND INFORMED ME I HAD FAULTY WIRING ON THE SEAT BELT CONNECTOR AND THERE WAS A REPLACEMENT WIRING HARNESS I NEEDED TO INSTALL . TOLD THEN TO ORDER IT AND WAS INFORMED THAT AIR BAGS WERE FUNCTIONING OK EVEN THOUGH LIGHT WAS STILL ON. THE SAID I JUST MISSED THE WARRANTY BY 4 DAYS SO I HAD TO PAY THE $200.00 FOR PARTS AND LABOR. YOU WOULD THINK FORD WOULD GIVE A LITTLE LEEWAY SINCE THIS IS A FAULTY PART FIRST INSTALLED ON PRODUCTION LINE. PLEASE ADVICE FORD OF THIS THANK YOU. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204244September 27, 2007
POWER TRAIN:MANUAL TRANSMISSION
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. WHILE DRIVING 10 MPH, THE VEHICLE STALLED INTERMITTENTLY WHEN THE CLUTCH WAS DEPRESSED. THE MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V165000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)). THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 110,000 AND CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204179September 26, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
HAD PREVIOUSLY ASKED HOME DEALERSHIP TO CHECK CRUISE CONTROL FOR FAILURE TO TURN ON. AFTER TRAVELING FOR APPROX. 1 HOUR ON INTERSTATE, ATTEMPTED TO TURN ON CRUISE CONTROL. ON THIRD TRY, CRUISE CONTROL ENGAGED AND SET AT 70 MPH. AFTER A FEW MILES I TRIED TO TURN IT OFF WITH NO RESULTS. ENGINE CONTINUED TO ACCELERATE WHEN BRAKE APPLIED. I CONTACTED SOMEONE WHO ADVISED ME TO PULL OVER AND TURN THE CAR OFF IF POSSIBLE. I PULLED IN TO A REST AREA WITH BOTH FEET ON BRAKE AND WAS ABLE TO STOP THE CAR AND IMMEDIATELY PUT IT IN PARK AND TURN IT OFF. (VERY DIFFICULT WITH ENGINE REVVING CONTINUOUSLY) I TRIED TO TURN THE CAR BACK ON TO SEE IF THE CRUISE TURNED OFF WITH THE CAR, IT DID NOT, THE ENGINE IMMEDIATELY ACCELERATED AND THE ENGINE SOUNDED AS IF IT WAS GOING TO EXPLODE. I TURNED THE CAR OFF. THE CAR WAS TOWED TO A DEALERSHIP AND THE CRUISE CONTROL THROTTLE CABLE WAS FOUND TO BE STUCK. THE CABLE WAS DISCONNECTED AS THEY SAID THEY HAD NO PARTS TO REPLACE THE CRUISE CONTROL. I WAS SENT ON WITH A REQUEST TO HAVE IT REPLACED AT MY HOME DEALERSHIP. I WAS CHARGED FOR THE SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204182September 26, 2007
STRUCTURE:BODY:DOOR
FRONT PASSENGER DOOR FAILED TO SHUT AFTER SEVERAL TRIES IT SHUT . AS I WAS DRIVING DOWN THE ROAD THE DOOR FLEW OPEN . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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