Ford Escape Complaints

29,499 consumer complaints on file.

#10219739February 29, 2008
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2005 FORD ESCAPE. THE ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER STATED THAT THE FUEL RAIL PRESSURE SENSOR NEEDED TO BE REPLACED. THE FLOW IN THE FUEL LINE WAS UNEVEN. FORD HAS BEEN ISSUING RECALLS ON VARIOUS VEHICLES BECAUSE THE FUEL RAIL HAS CARBON CLUMPS IN THE HOSE WALL THAT MAY LEAK IN THE WALL OVER TIME. THE DEALER INFORMED THE CONTACT THAT SHE WOULD HAVE TO PAY FOR THE REPAIR. SHE IS DISPLEASED AND REFUSES TO PAY. THE CURRENT AND FAILURE MILEAGES WERE 42,750. UPDATED 04/16/08 *BF UPDATED 04/16/08 *TR UPDATED 06/23/10. *JB THE CONSUMER HAS SINCE EXPERIENCED A SECOND FAILURE. UPDATED EVOQ 08/20/10*JB THE CONSUMER STATED THE FRONT AND REAR BRAKE HOSE WAS REPLACED. UPDATED 11/25/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219625February 28, 2008
EQUIPMENT, ENGINE AND ENGINE COOLING
MY 2005 FORD ESCAPE WAS MISSING BAD. FORD REPLACED CAP AND PLUG, THEN CALLED ME TO SAY THAT WAS NOT THE PROBLEM IT WAS "LACK OF MAINTENANCE" AND WANTS ME TO PAY 400.00 TO FIX IT. FIRST OF ALL, MY HUSBAND USED TO WORK FOR FORD DEALERSHIP AND HE TAKES CARE OF ALL MAINTENANCE FOR ME. WHAT GOOD IS A MANUFACTURER WARRANTY THEN? ALSO IT WILL BE A WEEK OR MORE BEFORE I RECEIVE MY VEHICLE BACK. ALL I HAVE TO SAY IS" THIS IS RIDICULOUS" THEY WILL NOT GIVE ME A LOANER CAR WHILE MINE IS BEING FIXED AND MY VEHICLE WASN'T THAT BAD UNTIL THE DEALERSHIP RECEIVED IT. I FEEL THEY MESSED UP MY CAR AND I SHOULD NOT HAVE TO PAY FOR IT WHEN I HAVE A MANUFACTURER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218858February 22, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
ABOUT ONCE A MONTH, FOR THE LAST FOUR MONTHS, MY 2003 FORD ESCAPE WILL STALL OUT. THIS HAS HAPPENED WHEN THE ENGINE IS COLD AND UPON DECELERATION SUCH AS WHEN ENTERING OR MAKING A TURN. THE CAR RESTARTS WITHOUT HESITATION. THERE WAS A SAFETY RECALL ISSUED ABOUT THIS PROBLEM, #04V165000, WHERE THE FIX SEEMS QUITE SIMPLE BUT FORD'S MAIN CUSTOMER RELATIONS DEPT. SAYS MY CAR IS NOT PART OF THAT RECALL. SAME CAR, SAME PROBLEM, BUT NOT RELATED TO ORIGINAL RECALL. SEEMS ABSURD. ALTHOUGH THERE HAVE BEEN NO ACCIDENTS, THE THREAT OF ONE EXISTS IF THE CAR STALLS WHILE I'M TURNING ACROSS ONCOMING TRAFFIC OR, POSSIBLY, REAR-ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218628February 20, 2008
SERVICE BRAKES, HYDRAULIC
THE BRAKES FAILED ON MY 2008 FORD ESCAPE HYBRID WHILE TRAVELING AT 50MPH ON RT. 3 IN CLIFTON NJ. VEHICLE WAS ABLE TO BE STOPPED ON THE SHOULDER BY SHIFTING IN TO NEUTRAL AND PUTTING THE BRAKE ALL THE WAY TO THE FLOOR, WHICH PROVIDED VERY LITTLE STOPPING POWER. BOTH THE ABS LIGHT AND BRAKE WARNING LIGHTS CAME ON THE DASH, IN ADDITION TO A MESSAGE THAT SAID SOMETHING ALONG THE LINES OF BRAKES REQUIRE SERVICE. THE CAR HAS ROUGHLY 7000 MILES ON IT AND WAS PURCHASED IN SEPT. 2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218668February 20, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL:CRUISE CONTROL, VEHICLE SPEED CONTROL:CABLES, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WENT DOWN TO THE FLOOR AND WOULD NOT RELEASE. THE CONTACT WAS ABLE TO PLACE THE VEHICLE INTO SECOND GEAR. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE CRUISE CONTROL CABLE FAILED AND JAMMED THE THROTTLE COVER. THE TRANSMISSION BECAME DAMAGED WHEN THE CONTACT SHIFTED INTO REVERSE GEAR. THE MANUFACTURER MAY NOT BE ABLE TO ASSIST. ON NOVEMBER 25, 2007, THE VEHICLE WAS TAKEN TO THE DEALER DUE TO REVERSE. THE DEALER CLEANED THE THROTTLE BODY, FLUSHED THE INJECTORS, AND CLEANED THE UPPER INTAKE GASKET AND SPARK PLUGS. THE FUEL FILTERS, COIL BOOTS, AND IGNITIONS WIRES WERE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 62,000. THE CONSUMER STATED THE BATTERY LIGHT COMES ON WHILE DRIVING, REPLACE FUEL FILTER, AND A/C IS NOT BLOWING COLD. UPDATED 03/31/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218259February 17, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE'S FRONT WHEEL CONSTANTLY PULLS TO THE LEFT WHEN APPLYING BRAKES HAS JERKED STEERING WHEEL OUT OF HAND 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217789February 12, 2008
ENGINE AND ENGINE COOLING
AFTER COMING FOR A DRIVE OUT TO PARKER LAKE, A 50 MILE DRIVE FROM MY HOME, MY NEW FORD ESCAPE XLT AWD STALLED. LOOSING POWER AND CONTROL. I WAS ABLE TO STEER IT OVER TO THE SIDE OF THE ROAD, LUCKILY I WAS ON A COUNTRY ROAD. I TRIED TO START IT BUT IT WOULDN'T. I LET IT SIT FOR ABOUT 2-5 MIN. AND IT STARTED. I GOT IT HOME AND THE NEXT DAY IT STARTED RIGHT UP. I WAS LEAVING FROM WORK YESTERDAY FEB. 11, 2008, AND IT AGAIN STALLED ON ME IN THE MIDDLE OF RUSH-WORK-HOUR TRAFFIC. IT AGAIN WOULDN'T START, BUT AFTER ABOUT 2-5 MIN. IT DID. I HAVE HAD IT TOWED TO A DEALER HERE IN TOWN, NOT TO THE DEALER I BOUGHT IT FROM. IF I HAD BEEN ON THE INTERSTATE AND THIS HAPPENED I'M NOT SO SURE IT WOULD HAVE BEEN SAFE. YOU HAVE DONE TEST AND INSPECTIONS IN THE PASS ON TRIBUTES AND OTHER CARS WITH THIS ISSUE. THIS IS SOMETHING THAT NEEDS TO BE ADDRESSED AGAIN. BEFORE SOMEONE GET HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217804February 12, 2008
VISIBILITY:GLASS, SIDE/REAR
THIS IS THE SECOND TIME THE REAR WINDOW HAS EXPLODED! THE FIRST REAR WINDOW EXPLODED 12.11.07 ON A MILD (55') RAINY DAY WHILE DRIVING APROX 65 MILES PER HOUR ON THE HIGHWAY WITH NO OTHER TRAFFIC. YESTERDAY (2.11.08), THE SAME WINDOW GAVE WAY ON A SIDE STREET AT APROX 35 MPH WITH NO OTHER TRAFFIC. YESTERDAY MAKES THE THIRD WINDOW I HAVE REPLACED IN LESS THAN 12 MOS. THE FIRST WINDOW (REAR RIGHT PASSENGER) EXPLODED IN WHILE ENTERING A FREEWAY RAMP WITH NO TRAFFIC ON THE RIGHT SIDE OF THE CAR. MOST PEOPLE GO A LIFE TIME WITH NEVER HAVING AN EXPLODING WINDOW WHILE I HAVE HAD 3 ! THE GLASS REPAIR SHOP I WAS REFERRED TO BY THE FORD DEALERSHIP HAS STATED THAT BY OBSERVING THE BROKEN WINDOW, THEY ARE CONFIDENT THAT AT NEITHER TIME WAS THE DEFROST MECHANISM TO BLAME. IF I HAD NOT BEEN CLOSE TO MY OFFICE ON ALL THREE OCCASIONS..........I AM CONFIDENT THAT NOBODY WOULD EVER BELIEVE MY STORIES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217068February 6, 2008
STRUCTURE, SUSPENSION, SEAT BELTS:REAR/OTHER
IN NOV. OF 2006, I TOOK MY 2001 FORD ESCAPE TO THE DEALERSHIP BECAUSE MY RIGHT REAR PASSENGER SEATBELT WAS TWISTING AND WAS NOT RETRACTING. MY CHILD'S BOOSTER SEAT WAS HELD WITH THIS BELT AND WAS NOT WORKING. THE DEALERSHIP TOLD ME THAT DUE TO A FLAW, CONDENSATION WAS ABLE TO GET INSIDE AND THAT IT HAD CAUSED AN INTERNAL SPRING TO RUST AND BREAK. THEY TOLD ME THAT IN 2002 + MODELS, IT WAS REDESIGNED AND THAT COIL OR SPRING IS NOW PROTECTED WITH A PROTECTIVE COVERING. I CALLED FORD MOTOR CORP AND THEY COVERED THE REPAIR AND I HAD TO PAY A $75.00 DEDUCTIBLE. NOW 13 MONTHS LATER, THE SAME PROBLEM HAD RE- OCCURRED. THIS TIME FORD MOTOR CORP. SAYS THEY WILL NOT COVER IT BECAUSE MY VEHICLE IS OUT OF WARRANTY. I AGAIN REMINDED THEM THAT THIS FAULTY SEATBELT IS BEING USED TO SECURE MY SEVEN YEAR OLD DAUGHTER'S BOOSTER SEAT AND IT TERRIFIES ME TO THINK OF WHAT COULD HAVE HAPPENED TO HER IF I WAS IN A SERIOUS COLLISION. FORD DID HAVE A SAFETY SEATBELT RECALL ON A FRONT SEATBELT LATCH AND I COMPLIED AND I THINK THAT WAS IN 2004. I BELIEVE THAT THIS PROBLEM HAS THE PROPENSITY TO LEAD TO A SERIOUS INJURY IF IT IS NOT RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217115February 6, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL*THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT HEARD AN UNFAMILIAR NOISE WHEN SHE ACTIVATED THE DEFROSTER. THE NOISE STOPPED AND SHE PARKED AND EXITED THE VEHICLE. THE CONTACT WAS INFORMED THAT HER VEHICLE EXPLODED OUTWARDS. THE WINDOWS APPEARED TO HAVE BURST FROM WITHIN THE PASSENGER COMPARTMENT. THE CONTACT BELIEVED THAT THE DEFROSTER CAUSED THE FAILURE. A POLICE REPORT WAS FILED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 64,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10217017February 5, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
TOTAL HYBRID / GASOLINE SYSTEM FAILURE WHILE VEHICLE IS BEING DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216597January 31, 2008
POWER TRAIN:MANUAL TRANSMISSION
AFTER TRAVELING FOR 3 HOURS ON HIGHWAY THE VERY FIRST STOP I CAME TO, MY CAR STALLED. I RESTARTED IT AND IT STALLED UPON PUTTING IT BACK INTO DRIVE (MANUAL TRANSMISSION). IT STALLS NOW UPON ANY STOP FROM DRIVING AND WHEN IN DRIVE AND UPON MOVING INTO A REVERSE FROM A PARKED POSITION. I FOUND OUT THAT THERE IS A PROBLEM ON THIS CAR WITH THE TORQUE CONVERTER REMAINING IN LOCKED POSITION AFTER CRUISING AT HIGHWAY SPEEDS. FORD ASKED ME TO TAKE IT TO A DEALERSHIP TO BE DIAGNOSED. I DID AND THE SERVICE ADVISOR TOLD ME THAT THERE WAS NO WAY THAT COULD BE THE PROBLEM. AFTER 3 HOURS OF INSPECTION HE SAID THAT WAS THE PROBLEM. FOR CUSTOMER SERVICE GOT INVOLVED AND TRIED TO FORCE ME TO DO MY COMPLETELY UNRELATED MAINTENANCE WITH THEM IN EXCHANGE TO FIX THE TRANSMISSION THAT THEY KNOW FAILED, SAYING THEY NEEDED SOME "LOYALTY" FROM ME. THEY THEN SENT ME OUT IN WHAT THEY SAID WAS AN UNSAFE VEHICLE. THEY THEN CALLED ME BACK AND TRIED TO TELL ME THEY WANTED ME TO PICK UP APPROX. $682 OF THE $1815. THEY KNOW THAT THIS IS A PROBLEM WITH THIS TRANSMISSION AND ARE HOLDING ME HOSTAGE TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216395January 29, 2008
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
I AM HAVING TROUBLE ADDING GAS TO MY SUV, IT KEEP SHUTTING THE NOZEL OFF. I MUST VERY SLOWLEY ADD THE GAS OR IT WILL SHUT OFF. TODAY 1/29/08, I ADDED 10 GALLONS OF GAS AND IT TOOK ME ABOUT 20 MINUTES TO DO SO. I HAVE TAKEN THE SUV TO THE DEALER WHERE I BOUGHT IT TO HAVE IT CHECKED OUT. THEY REPLACED THE FILL TUBE AND TOLD ME THAT IT SHOULD BE OK NOW, BUT THAT I SHOULD STILL ADD THE GAS AT A SLOW RATE BECAUSE THE NEW PUMPS AT THE STATIONS ARE MORE PRESSURE SENSITIVE AND WILL SHUT OFF FASTER. I AM STILL HAVING THE PROBLEM AND NEED A SOLUTION AS I LIKE THE SUV AND WOULD NOT LIKE TO GET RID OF IT JUST BECAUSE IT TAKES SO LONG TO PUT IN GAS. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216405January 29, 2008
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
URGENT RECALL NOTICE, I RECEIVED ON MY 2003 FORD ESCAPE AFTER RESEARCH ON THE RECALL VEHICLE, I BELIEVE THIS CAUSED MY DAUGHTER ACCIDENT, SHE ROLLED THIS VEHICLE. I M VERY ANGRY THAT I HAVE FOLLOWED THE LAW IN RESPONEDING TO THE RECALL NOTICE AND WHEN I EXPLAINED MY CONCERNS I WAS TOLD SOMEONE WAS GOING TO CONACT ME. THIS HAS NOT HAPPEN. NO DEATHS BUT PROPERTY DAMAGE YES ( PAYING FOR AVEHICAL) I HAVE SITTING IN MY BACK YARD THAT I M STILL PAYING FOR.BRING A SINGLE MOTHER, THIS HARDSHIP, I PAID 14,000.00 AND IT ONLY HAS 60 THOUSAND MILES. I HAVE PICTURES OF THE ACCIDENT AND I WILL HAVE THIS VEHICLE CHECKED OUT MYSELF AND TALK TO AN ATTORNEY. NOW IF YOU CAN HELP ME ON WHAT I SHOULD DO NEXT, I WOULD BE THANKFUL . *CN
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10216251January 28, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S WIFE WAS REAR ENDED AND CRASHED INTO THE PRECEDING VEHICLE. SHE WAS FORCED INTO ONCOMING TRAFFIC AND WAS STRUCK HEAD ON BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE CONTACT'S WIFE WAS INJURED. THE CURRENT AND FAILURE MILEAGES WERE 17,500. UPDATED 03/04/08. *LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10215278January 17, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, VISIBILITY:GLASS, SIDE/REAR
THE DRIVER'S WINDOW OF MY 2005 FORD ESCAPE LIMITED MAKES A HORRIBLE SQUEALING SOUND WHEN OPENING AND CLOSING. THIS HAS BEEN OCCURRING FOR ABOUT A YEAR. WHEN TAKEN IN FOR ROUTINE MAINTENANCE, I HAVE NOTED THIS PROBLEM. I ALWAYS GET THE SAME REPORT "WEATHER STRIPS ARE DRY" AND WERE LUBED. THIS FIX DOES NOT ALLEVIATE THE PROBLEM. SINCE THE CAR WAS ONLY A LITTLE OVER A YEAR OLD WHEN THE PROBLEM BEGAN, I FIND IT HARD TO BELIEVE THAT THE WEATHER STRIPS HAVE DRIED OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215132January 16, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL WOULD TAKE OVER WITHOUT WARNING AND WITHOUT THE SWITCH BEING DEPRESSED. THE ENGINE WOULD ACCELERATE. AT TIMES THE CRUISE CONTROL WOULD DROP OUT FOR NO APPARENT REASON. THE CRUISE CONTROL COULD BE ENGAGED BY MERELY SLIDING THE THUMB ACROSS THE SWITCH WITHOUT DEPRESSING IT. VEHICLE WAS TAKEN TO GALPIN FORD IN DEWEY, AZ FOR REPAIR. THE PROBLEM WAS EXPLAINED TO THE SERVICE DEPARTMENT. THE VEHICLE WAS RETURNED WITHOUT REPAIR. THE SERVICE REP SAID THEY HAD TAKEN THE VEHICLE FOR A TEST DRIVE AND FOUND NO PROBLEM. WHEN I GOT HOME I READ THE INVOICE IN DETAIL AND FOUND A NOTATION FROM THE MECHANIC THAT STATED THE SWITCH NEEDED REPLACED. I VISITED THE SERVICE MANAGER OF THE PARENT DEALERSHIP, GALPIN FORD OF PRESCOTT, AZ AND INDICATED MY DISPLEASURE WITH A DANGEROUS PROBLEM NOT BEING CORRECTED. HE STATED THE DEFECT HAD NOT BEEN RECALLED YET BUT PROMISED IF IT DID GET RECALLED IN THE FUTURE, THEY WOULD REIMBURSE THE COST OF THE REPAIR. THE SWITCH WAS REPLACED 1/15/08 AT A COST OF $69.34 PARTS AND 133.58 LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214472January 11, 2008
VEHICLE SPEED CONTROL:CABLES
ACCELERATOR STUCK ON 2002 FORD ESCAPE. AT 80MPH I FINALLY TURNED OFF IGNITION TO STOP. THROTTLE CABLE BROKE. THERE WAS A RECALL FOR THIS IN 2002 BUT NOT FOR MY PARTICULAR CAR. FORD CUSTOMER SERVICE AND FORD RECALL CENTER REFUSED TO PAY FOR REPAIRS AT DEALER. I WAS LUCKY TO SURVIVE THIS INCIDENT. WHO KNOWS HOW MANY OTHER 2002 FORD ESCAPES ALSO HAVE THIS PROBLEM?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214409January 10, 2008
ENGINE AND ENGINE COOLING
I BOUGHT A USED 2005 ESCAPE WITH 40K MILES. IT HAS BEEN PAMPERED AND NOW HAD JUST OVER 50K ON IT. I WENT TO START IT ON A COLD MORNING AND IT WOULD NOT START. AFTER IT WARMED UP I TRIED AGAIN AND IT FIRED, BUT NOT RUNNING ON ALL CYLINDERS. IT TURNS OUT THE IGNITION COILS ARE PRONE TO FAILURE. THIS CAR IS ONLY 3 YEARS OLD AND I NEED TO REPLACE THREE OF THE SIX IGNITION COILS? THIS CAR IS OUT OF WARRANTY SO I AM RESPONSIBLE FOR THE REPAIR. THE CAR KEPT STALLING AND HAD A TOP SPEED OF AROUND 30MPH ON THE WAY TO THE DEALERSHIP TO DIAGNOSE THE PROBLEM. I WILL NEVER BUY ANOTHER FORD PRODUCT AGAIN. I AM DISGUSTED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214362January 9, 2008
AIR BAGS
SRS AIRBAG LAMP ON ON THE DASHBOARD, IT WILL BLINK FOR 30 SECONDS WHEN YOU START THE ENGINE. THEN IT WILL STAY LIT. I BROUGHT THIS TO THE DEALER WHERE I BOUGHT THIS SUV AND AFTER 1 YEAR IT CAME ON AGAIN. I HAD IT CHECKED TO A DEALER AND THEY RESET THE LAMP AND IT CAME BACK AGAIN. IT WORRIES ME BECAUSE I DO NOT KNOW IF THE AIRBAGS WILL WORK DURING AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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