Ford Escape Complaints

29,499 consumer complaints on file.

#10231173June 16, 2008
TIRES, TIRES:VALVE
NOTICED LEFT REAR TIRE ALMOST FLAT. CHECKED TIRE FOR PUNCTURES AND OBJECTS AND NONE FOUND. PUT SOAP AND WATER ON THE VALVE STEM AND FOUND IT LEAKING AT THE BASE OF THE VALVE STEM. REMOVED TIRE AND TOOK IT TO TIRE STORE FOR VALVE REPLACEMENT. THE TIRE IS A CONTINENTAL CONTITRAC P235/70R16 ABOUT 3 YEARS OLD (APPROX 21,000 MILES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230335June 9, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE DEALER PERFORMED A RECALL REPAIR ON THE VEHICLE TO PREVENT IT FROM CATCHING FIRE. TWO MONTHS AFTER THE REPAIR, THE VEHICLE CAUGHT FIRE IN THE CONTACT'S DRIVEWAY AFTER IT HAD BEEN PARKED FOR TWO MINUTES. FORD STATED THAT THEY ARE NOT RESPONSIBLE FOR ANY DAMAGES. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 112,653.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10230091June 6, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
ABOUT 6 WEEKS AGO, MY WIFE CALLED ME AT WORK TO REPORT HER 2005 ESCAPE "MADE A FUNNY NOISE" WHEN SHE TRIED TO START IT. WHEN I GOT HOME THAT AFTERNOON, I WENT TO INVESTIGATE IT. WHEN I PUT THE KEY IN AND TURNED IT ON, IT EXPLODED. THE INTAKE MANIFOLD DISENTERGRATED AND SCHRAPNEL FROM IT SEVERED WIRING HARNESS, KNOCKED PARTS OFF ETC. HAVING 39K MILES ON IT I HAD IT TOWED TO A LOCAL TOP RATED MECHANIC. AFTER THE MECHANIC REPAIRED THE MECHANICAL DAMAGE, HE SENT IT TO BEACH FORD FOR A PCM ISSUE. THEY REPLACED THE PCM (UNDER FORD WARRANTY, ADMITTING THAT THE COMPUTER WAS ?FRIED? AND THIS HAS BEEN A PROBLEM WITH OTHER ESCAPES) BUT ABSOLVES ANY KNOWLEDGE OR RESPONSIBILITY AS TO WHY THE EXPLOSION OCCURRED IN THE FIRST PLACE BECAUSE A ?THIRD PARTY PERSON? REPAIRED THE CAR BEFORE BEACH FORD SAW IT. A ?MIKE? AT FORD CUSTOMER SERVICE WHO BASED ON CONVERSATIONS WITH BEACH FORD, SAID THAT REPAIRS BY A THIRD PARTY PRECLUDES FORD FROM ANY RESPONSIBILITY AS TO WHY THE CAR EXPLODED IN THE FIRST PLACE. MY MECHANIC HAS DONE INTERNET RESEARCH AND FOUND OTHER REPORTS OF PCM ISSUES WITH THE ESCAPES CAUSING PROBLEMS FROM FAILURES TO EXPLOSIONS. A TECH AT THE FORD DEALER SAID IT HAS TO DO WITH STRAY VOLTAGE BEING INDUCED INTO THE WIRING AND GOING BACK UP INTO THE PCM, BUT THEN FORD AND THE SERVICE DIRECTOR DENIED ANY KNOWLDEGE OF THIS. FORD SAID THE CAR IS REPAIRED (AT MY EXPENSE) AND WASHED THEIR HANDS OF THIS SITUATION LEAVING ME WITH A CAR THAT HAS ONLY 39,000 MILES ON IT AND EXPLODED IN MY DRIVEWAY CAUSING SEVER DAMAGE, AND NO ATTEMPT TO INVESTIGATE WHY IT HAPPENED. I HAVE ALL THE DAMAGED PARTS THAT WERE REPLACED AND TOLD FORD THAT. NO ONE WILL ADDRESS WHY IT EXPLODED IN THE FIRST PLACE. WHAT IF THIS HAPPENED AT 55 MPH VICE IN MY DRIVEWAY, OR MY WIFE WAS HOME AND I OPENED THE HOOD AND HAD HER START THE CAR SO I COULD LISTEN FOR THAT NOISE SHE SAID? PLEASE HELP ME OUT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10229879June 4, 2008
TIRES, TIRES:TREAD/BELT
I PURCHASED (4) TIRES ABOUT ONE YEAR AGO FROM A BRIDGESTONE TIRE DEALERSHIP. THE TIRES ARE: 062065 DUELER H/L D683 OWL P225/70R15 100S. LATE APRIL '08, AS I WAS WASHING THE TIRES I NOTICED "CRACKS" ON THE SIDES, AROUND AND IN BETWEEN THE TREADS OF ALL FOUR TIRES. ON MAY 3, I TOOK THE CAR TO THE BRIDGESTONE DEALER AND FILED THE COMPLAINT THAT I BELIEVE THE TIRES ARE NOW UNSAFE AND REQUESTED REPLACEMENT. THE SERVICE MANAGER (DAN HILBORN) PROMISED TO INVESTIGATE WITH FIRESTONE AND GET BACK WITH ME. ON MAY 23, 2008, DAN CALLED ME AND SAID THAT THE REPLACEMENT TIRES ARE IN AND I CAN BRING IN MY CAR TO REPLACE THE TIRES. SAME DAY, I TOOK MY CAR IN AND THEN DAN TELLS ME THAT THE SAME TIRES ARE NO LONGER INSTOCK AND THAT I NEED TO PAY AN ADDITIONAL $288.54 FOR UPGRADED TIRES TO REPLACE MY DEFECTIVE TIRES. DAN ALSO STATED THAT THE DEFECTIVE TIRES WERE FROM AN "OLD STOCK" THAT WERE ACTUALLY SOLD AS NEW TO MOVE THEM. DAN REFERRED ME TO "BILL" FROM BRIDGESTONE FIRESTONE TECHNICAL SERVICE DEPT IN WOODBRIDGE, ILL. BILL ALSO REFUSED TO REPLACE MY DEFECTIVE TIRES AT NO COST TO ME. HE STATED THAT THESE TIRES ARE SAFE TO DRIVE ON THEM WITH CRACKS BETWEEN AND AROUND THE TIRE TREADS. BILL STATED THAT THERE MAY BE SAFETY CONCERN IF YOU "CAN DRIVE A HEAD OF A BALL POINT PEN IN THE CRACKS"!!! I BELIEVE THESE TIRES ARE DEFECTIVE AND SHOULD BE RECALLED, AS I BELIEVE THAT AN AVERAGE CONSUMER WOULD NOT NOTICE THESE CRACKS AND WILL CONTINUE TO DRIVE ON THEM WHICH IS A SAFETY RISK TO THE LIVES OF OUR PEOPLE. I HAPPENED TO NOTICE THE CRACKS IN TIRES BECAUSE OF MY BACKGROUND IN QUALITY CONTROL IN THE AUTOMOTIVE INDUSTRY. YOUR PROMPT ATTENTION TO THIS POTENTIALLY SERIOUS SAFETY SITUATION IS MOST APPRECIATED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229954June 4, 2008
FUEL SYSTEM, GASOLINE
THE CAR WAS MAKING A NOISE. THE REPAIR SHOP FOUND THAT THE GAS TANK WAS SCRAPING ON THE DRIVE SHAFT BECAUSE THE STRAP THAT HOLDS THE GAS TANK AND SHIELD IN PLACE HAD RUSTED THROUGH AND BROKEN IN HALF CAUSING THE GAS TANK TO FALL DOWN ON THE DRIVE SHAFT. LUCKILY I DID NOT DRIVE VERY FAR WITH THIS SITUATION BECAUSE THE DRIVE SHAFT WOULD HAVE PUT A HOLE IN THE GAS TANK AND COULD HAVE POTENTIALLY CAUSED A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229600June 2, 2008
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 35 MPH, THE ACCELERATOR CABLE LINKAGE SNAPPED AND THE VEHICLE WAS LEFT WITH THE ENGINE THROTTLE WIDE OPEN. THE CONTACT HAD TO SHIFT INTO NEUTRAL, SHUT OFF THE ENGINE, AND COAST TO A STOP. THE VEHICLE WAS TOWED TO A DEALER AND THE ACCELERATOR CABLE, CRUISE CONTROL, THROTTLE BODY, AND ROLL CABLE WERE REPLACED AT THE COST OF $430. NHTSA CAMPAIGN ID NUMBER 04V574000 (VEHICLE SPEED CONTROL: CABLES) WAS REFERENCED. THE CURRENT MILEAGE WAS 43,900 AND FAILURE MILEAGE WAS 43,800. UPDATED 07/08/08. *BF THE CONSUMER STATED THE RECALL WAS NOT DONE CORRECTLY BACK IN JAN 2005, BECAUSE OF THE FAILURE HE EXPERIENCED IN MAY 2008. THE CONSUMER WAS INFORMED THE RECALL WAS COMPLETED. UPDATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229133May 28, 2008
STEERING
WHEN BACKING UP IN REVERSE, WHEN YOU TURN THE STEERING WHEEL LEFT OR RIGHT, THERE IS A LOUD CLUNKING NOISE IN THE STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228912May 26, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THROTTLE STICKS AT INTERMITTENT TIMES UPON ACCELERATION. INTERMITTENTLY, WHEN FOOT IS REMOVED FROM GAS PEDAL SPEED DOES NOT RESULT IN DECELERATION. WHEN PROBLEM DOES OCCUR THERE IS NO KNOWN WAY OF STOPPING IT. I JUST WAIT IT OUT UNTIL THROTTLE CORRECTS ITSELF. I AM UNABLE TO TELL IF GAS PEDAL REMAINS DEPRESSED WHEN PROBLEM OCCURS. HAVE TRIED PRESSING THROTTLE TO FLOOR QUICKLY AND RELEASING WITH LIMITED SUCCESS. HAVE TRIED PLACING TRANSMISSION INTO NEUTRAL, BUT THAT ONLY CAUSES ENGINE TO RACE. SEEMS TO BE OCCURRING MORE OVER THE LAST FEW DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228802May 23, 2008
AIR BAGS
I PURCHASED MY 2002 FORD ESCAPE IN FEBRUARY 2006. WITHIN A FEW DAYS THE AIRBAG LIGHT CAME ON AND STAYED ON. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID THAT THE SEATBELT PRETENSER NEEDED TO BE REPLACED, BUT I CAN NOT AFFORD TO PAY ALMOST $500. THE DEALERSHIP SAYS THAT BECAUSE I CAN'T HAVE IT FIXED, MY AIRBAGS MAY NOT DEPLOY IN AN ACCIDENT. I HAVE REPORTED THIS TO THE FORD COMPANY AND GOT NO HELP. SO, BASICALLY THEY ARE SAYING THAT I DESERVE TO BE HURT OR KILLED IN AN ACCIDENT BECAUSE I CAN'T AFFORD TO HAVE THE PRETENSER FIXED. I FOR ONE DO NOT THINK THAT IS FAIR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10228292May 20, 2008
STRUCTURE, UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. THREE MONTHS AFTER THE VEHICLE WAS PURCHASED, THE CONTACT NOTICED A BLOCK OF PAINT CHIPPING OFF OF THE HOOD. WEEKS LATER, THE CONDITION BECAME PROGRESSIVELY WORSE. THE PAINT BEGAN BUBBLING AND CHIPPING EXCESSIVELY. WHEN THE CONTACT ATTEMPTS TO WASH THE VEHICLE THE PAINT WILL COME OFF. SHE IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 74,000 AND CURRENT MILEAGE IS 100,000. UPDATE 06/10/08 *BF UPDATED 06/10/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228161May 19, 2008
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD TO BRING MY NEW CAR 2006 FORD ESCAPE TO THE DEALER (5XS) WHERE I PURCHASED IT FOR AN ONGOING SQUEALING PROBLEM WHEN THE CAR IS STARTED IN THE MORNING. ANY FIXES ARE TEMPORARY AND THE SQUEAL CONTINUES ON A NEW CAR THIS SHOULD NOT BE HAPPENING.. MY CONCERN IS THAT IS A MORE SERIOUS PROBLEM LIKE THE TRANSMISSION AND THEY JUST ARE NOT FIXING IT, I HAVE A FULL WARRANTY AND NOW I NOTICE WHEN I PUT MY CAR IN PARK I STILL MOVE AND I HIT THE BRAKE BUT I AM IN PARK? MY CAR IS GOING BACK IN AGAIN THIS WED THE LAST TIME WAS JUST A FEW MONTHS AGO AND THEY HAD IT FOR ABOUT 5 DAYS... THIS IS THE LAST TIME FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228194May 19, 2008
SUSPENSION:FRONT
I HAVE A 2003 FORD ESCAPE THAT I JUST TOOK TO THE DEALER FOR REPAIR. THE REPLACED THE BUSHINGS IN THE UPPER AND LOWER CONTROL ARMS AS THEY WERE COMING OUT. I ASK THE DEALER ABOUT THE PROBLEM, AND WAS TOLD THEY HAD SEEN IT BEFORE. RARE BUT HAD SEEN IT. SEEMS TO ME IF THE BUSHINGS COME OUT OF THE CONTROL ARMS AN ACCIDENT COULD OCCUR. SEEMS TO ME TO BE A QUALITY PROBLEM THAT FORD IS IGNORING. I DID HAVE THE CAR REPAIRED AT MY EXPENSE. HOPEFULLY THIS ONLY OCCURS ONCE. IT ALL STARTED WITH A "CLUNK" NOISE IN THE FRONT END AS YOU GO OVER A DRIVE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227892May 15, 2008
WHEELS:RIM
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT SHE HAD TO PUT AIR IN HER TIRES EACH WEEK BECAUSE THEY WOULD CONSTANTLY DEFLATE. SHE TOOK THE VEHICLE TO THE DEALER AND THEY INFORMED HER THAT THE FAILURE WAS WITH THE TIRES. THE TIRE MANUFACTURER ADVISED HER TO CALL NATIONAL TIRE AND BATTERY (NTB) AND HAVE THEM INSPECT THE TIRES. NTB STATED THAT THE FAILURE WAS NOT THE TIRES, BUT RATHER WITH THE RIMS. THE FAILURE HAS NOT YET BEEN IDENTIFIED AND THE FAILURE HAS BEEN OCCURRING SINCE OCTOBER 10, 2005. THE FAILURE MILEAGE WAS 11,000 AND CURRENT MILEAGE WAS 38,800. UPDATED 6/9/08 *CN UPDATED 06/09/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227463May 12, 2008
STEERING: STEERING WHEEL/HANDLE BAR
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO CHANGE LANES, THE VEHICLE VEERED FROM RIGHT TO LEFT. THE CONTACT ATTEMPTED TO MOVE THE STEERING WHEEL RIGHT AND LEFT, BUT THE WHEEL KEPT MOVING IN THE OPPOSITE DIRECTION. THE CONTACT COULD NOT GAIN CONTROL OF THE STEERING WHEEL AND STRUCK A CONCRETE WALL ON THE FRONT PASSENGER CORNER OF THE VEHICLE. THE VEHICLE WAS DECLARED DESTROYED BY THE INSURANCE COMPANY. THE CONTACT SUSTAINED INJURIES AND WAS TRANSPORTED TO A LOCAL HOSPITAL. A POLICE REPORT WAS FILED. THERE IS A RECALL ON THIS YEAR, MAKE, AND MODEL VEHICLE, BUT THE CONTACT IS NOT SURE IF THE VEHICLE WAS INCLUDED. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 45,000. UPDATED 06/09/08 *BF UPDATED 06/09/08
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10227495May 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
ENGINE GOES DEAD (WILL NOT IDLE) WHEN IN GEAR (DRIVE OR REVERSE)... NO ACCIDENT YET, BUT AM AFRAID I WILL GET "REARENDED" WHEN IT GOES DEAD IN TRAFFIC... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227265May 11, 2008
LATCHES/LOCKS/LINKAGES
2007 FORD ESCAPE 4 CLY SUV. THE FRONT MOTOR HOOD LATCH HAS POPPED OPEN 4 TIMES IN THE LAST YEAR WHILE DRIVING ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227009May 8, 2008
SUSPENSION:FRONT:WHEEL BEARING
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING 25 MPH, THE VEHICLE MADE GROWLING AND SQUEALING NOISES, AND THE FRONT END SHOOK. THE DEALER STATED THAT THE FRONT WHEEL BEARINGS FAILED AND NEEDED TO BE REPLACED. THE FAILURE INITIALLY BEGAN ON FEBRUARY 15, 2008 WITH THE PASSENGER SIDE FRONT BEARING, THEN THE DRIVER'S SIDE, FOLLOWED BY THE PASSENGER SIDE A SECOND TIME, AND NOW THE DRIVER'S SIDE AGAIN. THE FIRST TIME THE FAILURE OCCURRED THE VEHICLE WAS STILL UNDER WARRANTY; HOWEVER, IT IS NO LONGER COVERED. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 75,000 AND FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226930May 7, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2000 FORD ESCAPE. THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE TRAVELING 30 MPH. THE CONTACT THEN STRUCK THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT INJURED HER NECK AND HER FRONT AND REAR BUMPERS WERE DAMAGED. SHE WAS UNSURE IF ANYONE ELSE WAS INJURED. A POLICE REPORT WAS FILED AND THE CONTACT HAS PHOTOS. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. AFTER THE CRASH, THE CONTACT NOTICED THAT THE SPARE TIRE WAS THE INCORRECT SIZE FOR THE VEHICLE. THE CONTACT'S SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 39,536 AND FAILURE MILEAGE WAS 33,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10226863May 6, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL BECAME DIFFICULT TO DEPRESS. THE ENGINE WOULD STILL ACCELERATE ONCE THE CONTACT RELEASED THE PEDAL. HE STATED THAT THE FAILURE WAS A RESULT OF THE ACCELERATOR CABLE. THE VEHICLE HAS NOT BEEN DIAGNOSED OR REPAIRED BY A MECHANIC. THE FAILURE MILEAGE WAS 98,000 AND CURRENT MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226773May 6, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL LOCKS UP WHILE DRIVING ON FREEWAY. WHEN I LET UP PRESSURE ON THE GAS PEDAL TO LET A CAR MERGE IN AND THEN TRY TO RESUME SPEED, THE GAS PEDAL LOCKS AND WON'T GO DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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