Ford Escape Complaints

29,499 consumer complaints on file.

#10240077August 28, 2008
POWER TRAIN, EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONING WENT AS WELL AS REPLACEMENT OF BALL BEARING AND PULLEY BECAUSE THEY SEIZED AND JUST YESTERDAY AUGUST 27,2008 THE BATTERY WENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240134August 28, 2008
SUSPENSION
RECENTLY BOUGHT A DEALER CERTIFIED USED 2008 FORD ESCAPE WITH 21,800 MILES. IMMEDIATELY NOTICED EXTREMELY ANNOYING NOISE COMING FROM REAR TIRES AT HIGHER SPEEDS. TOOK INTO DEALER AND WAS ADVISED THAT IT IS FROM EXCESSIVE WEAR ON THE INSIDE OF REAR TIRE(S), THOUGH AT FIRST GLANCE THE TIRES APPEAR TO BE IN GOOD SHAPE WITH QUITE A BIT OF "GOOD TREAD" LEFT ON THEM. THEY SAID THAT THERE COULD BE A FEW FACTORS THAT CONTRIBUTED TO THIS. THERE WAS NOT MUCH THEY COULD DO BECAUSE THEY DO NOT WARRANTY THE TIRES. AFTER DOING SOME RESEARCH ONLINE I NOTE THAT THERE ARE QUITE A FEW COMPLAINTS ABOUT EXCESSIVE WEAR ON THE CONTINENTAL TIRES ON THE 2008 FORD ESCAPE. IT IS QUITE OBVIOUS WHY FORD HAS SWITCHED TO ANOTHER TIRE (MICHELIN I BELIEVE) FOR THEIR 2009 TIRES. THEY ADVISE THE SWITCH WAS FOR BETTER "FUEL ECONOMY" BUT I SUSPECT THEY ARE GETTING MANY COMPLAINTS ABOUT EXCESSIVE INSIDE WEAR ON THE CONTINENTAL TIRES. IT IS A SHAME THAT FORD DOES NOT COME OUT AND ADDRESS THIS PROBLEM WITH CONSUMERS. IN ANY EVENT, I CONVINCED MY DEALER TO PAY FOR TWO NEW TIRES AND I WILL PAY FOR TWO NEW TIRES. I SIMPLY COULD NOT LIVE WITH THE NOISE COMING FROM THE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239012August 20, 2008
SERVICE BRAKES, HYDRAULIC
BRAKE ROTORS FAILED AT 24947 AND AT 36010. THIS ESCAPE HAS ONE ADULT DRIVER AND THE BRAKES PEDAL WAS NOT "RIDDEN". LOTS OF PREMATURE ROTOR WEAR COMPLAINTS ON THE WWW.NHTSA.GOV SITE BUT NO FORD RECALLS. ROTOR REPLACEMENT ADDS ABOUT $250 TO BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238560August 17, 2008
SUSPENSION:FRONT, STEERING
FRONT KNOCKING NOISE. HAS BEEN PRESENT SINCE WE FIRST BOUGHT THE CAR NEW. MANY MECHANICS, INCLUDING THE FORD DEALER, COULD NOT FIND THE PROBLEM. BRAKES, TRANSMISSION, AND STRUTS WERE CHECKED OR REPLACED. THE KNOCKING PERSISTED. ON 8/15/08, THE BALL JOINT FAILED AS MY WIFE WAS TRAVELING AT 45 MPH AROUND A CORNER CAUSING THE DRIVER SIDE WHEEL TO FLOP AT A 90 DEGREE ANGLE. STEERING WAS IMPOSSIBLE. LUCKILY, MY WIFE WAS ABLE TO GET THE CAR STOPPED SAFELY WITHOUT OUT ANY LIFE THREATENING CONSEQUENCES. FORD ESCAPE 2002 XLT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238496August 16, 2008
VISIBILITY
THE SILVER RADIO FACEPLATE - STANDARD EQUIPMENT ON MY NEW 2008 FORD ESCAPE CREATES SUCH A GLARING REFLECTION IN MY WINDSHIELD THAT IT OBSCURES MY VIEW OF OBJECTS IN FRONT OF THE CAR. I HAVE ONE EYE - MONOCULAR VISION, WHICH MAKES THIS EVEN MORE OF A PROBLEM. I CONTACTED THE FORD DEALERSHIP AND THEY REFERRED ME TO FORD MOTOR COMPANY WHO WILL NOT SUPPORT THAT THIS IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238398August 15, 2008
SERVICE BRAKES, HYDRAULIC
SECOND TIME TO REPLACE BRAKE ROTORS ON 2003 FORD ESCAPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237998August 13, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
1. NO KNOW EVENT LEAD TO FAILURE 2. SAFETY CONCERN OF OPERATING A VEHICLE WITH INCORRECT SPEED INDICATION 3. 2005 FORD ESCAPE (LIMITED) 67,000 MILES SPEEDOMETER DOES NOT RETURN TO ZERO, AND INCREMENTS SPEED TO BEYOND UPPER LIMIT OF 120 MPH. 4. DEALER STATES IT IS AN INSTRUMENT CLUSTER FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238056August 13, 2008
STRUCTURE:FRAME AND MEMBERS
I PURCHASED A FORD ESCAPE 2003 ON JULY 2008. LAST MONTH I NOTICED THE LEATHER INTERIOR LOOSENED FROM ALL FOUR DOORS. I WOULD LIKE TO KNOW IS THIS A FACTORY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237790August 12, 2008
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
MY FAMILY AND I WERE DRIVING ALONG THE INSTERSTATE WITH CRUISE CONTROLL SET AT 75 MPH. WE WERE GOING UP A SMALL HILL AND ABOUT TO GO INTO THE PASSING LANE. THE CAR SOUNDED LIKE THE TRANSMISSION SLIPPED IN OVER DRIVE AND THE RPMS WENT THROUGH THE ROOF. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD. WE TURNED THE VEHICLE OFF FOR SERVERAL MINUTES AND THEN TURNED IT BACK ON. THE OIL PRESSURE LIGHT FLICKERED ON AND OFF AND THE ENGINE MADE A HORRIBLE SCREECHING NOISE. WE CHECKED THE OIL AND IT WAS FULL. THE CAR HAD TO BE TOWED TO THE MECHANIC WERE HE THEN INFORMED US THAT THE CAR NEEDED A NEW ENGINE. HE STATED THE THE CATALYTIC CONVERETED HAD GONE OUT CAUSING THE ENGINE TO FAIL. THE CAR ALSO WILL NEED A NEW TRANSMISSION. THE TOTAL COST TO FIX THIS IS AROUND $8000.00. I CONTACTED FORD TODAY TO TELL THEM WHAT HAD HAPPENED AND THEY STATED THAT THERE WAS NOTHING THEY COULD DO SINCE THE CAR HAD NOT BEEN SERVICED AT A FORD SERVICE STATION CONSISTANTLY SINCE THE CAR WAS FIRST PURCHASED AND THAT THEY HAVE HAD NO OTHER SIMILIAR COMPLAINTS WITH THIS VECHILE. AFTER RESEARCHING ONLINE I HAVE FOUND MANY SIMILAR COMPLAINTS WHERE EVER ONE HAS SEEMED TO CONTACT FORD AND THEY SAY THE SAME THINGS TO THEM. I ALSO HAVE HAD SOME SMALLER PROBLEMS WITH THIS VEHICLE LIKE THE ENGINE LIGHT GOING ON AND THE EMERGENCY BREAK LIGHT GOING ON AND BROUGHT THEM IN TO THE SHOP AND HAVE HAD TO REPLACE THE SENSORS. RIGHT NOW I AM NOT ABLE TO REPLACE THE VEHICLE DUE TO FINICIAL REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237875August 12, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT AIR BAG WARNING LIGHT ILLUMINATED AND BLINKED THREE TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THERE WAS A SHORTAGE IN THE SEAT BELT SENSOR. IN THE EVENT OF A CRASH, THE AIR BAGS WOULD NOT DEPLOY. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. AS OF AUGUST 12, 2008, THE VEHICLE HAS NOT BEEN REPAIRED AND REMAINS AT THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237899August 12, 2008
SUSPENSION
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE PULLING INTO THE DRIVEWAY AT A LOW SPEED, THE BOLT ON THE PASSENGER SIDE LOWER CONTROL ARM ROTTED/RUSTED FROM THE INSIDE. THE DEALER STATED THAT THERE WERE NO RECALLS FOR THIS FAILURE. THE VEHICLE HAS A THREE YEAR/36,000 MILE WARRANTY. THERE WERE NO WARNINGS PRIOR TO THE FAILURE. THE FAILURE MILEAGE WAS 51,000. UPDATED 09/09/08 *BF UPDATED 09/09/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237678August 11, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTICE AND TOOK THE VEHICLE TO A LOCAL DEALER TO HAVE THE VEHICLE REPAIRED. THE ABS LIGHT ILLUMINATED INTERMITTENTLY. WHEN THE CONTACT EXITED THE VEHICLE, HE COULD SMELL SOMETHING BURNING, BUT DID NOT SEE SMOKE. SHORTLY AFTER, THE ABS LIGHT WENT OUT, THE VEHICLE SPEED CONTROL DID NOT WORK. THE CONTACT REFERENCED THE OWNER'S MANUAL TO CHECK WHICH FUSE NEEDED TO BE REPLACED. HE IDENTIFIED THAT THE ABS AND CRUISE CONTROL SHARED THE SAME FUSE. CURRENTLY, EVERYTIME HE REPLACES A FUSE, IT FAILS. THE DEALER INFORMED HIM THAT HIS VEHICLE HAD PREVIOUSLY BEEN REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTI-LOCK:CONTROL UNIT/MODULE). HE WAS ADVISED TO TAKE THE VEHICLE IN FOR A DIAGNOSTIC AT THE DEALER THAT PERFORMED THE REPAIR. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 110,000. UPDATED 02/19/10. *LJ THE CONSUMER DISCOVERED THE ABS AND SPEED CONTROL WERE ON THE SAME FUSE, AND THE ABS MODULE WAS BURNED OUT. THE CONSUMER WENT BACK TO THE DEALER, BUT WAS TOLD THE REPAIR WAS COMPLETED UNDER THE RECALL ONCE. UPDATED 02/19/10.*JB UPDATED 09/07/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237746August 11, 2008
ENGINE AND ENGINE COOLING
MY 2003 FORD ESCAPE STALLS WHILE DRIVING LEAVING ME WITHOUT POWER STEERING OR BRAKES. I CONTACTED FORD AT 800-392-3673 TO ASK ABOUT A RECALL. I FOUND OUT THAT FORD HAS RECALLED 363,440 FORD ESCAPES FOR THIS EXACT PROBLEM. I WAS TOLD THAT MY VIN NUMBER DID NOT CORRESPOND WITH THE 363,440 FORD ESCAPES THEY RECALLED BUT TO KEEP INTOUCH WITH MY SERVICE MANAGER AT THE FORD DEALERSHIP FOR MORE UPDATES. AT THIS TIME THEY CANNOT DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237523August 9, 2008
TIRES, TIRES:VALVE
REPLACED ALL VALVE STEMS ON TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237512August 8, 2008
ENGINE AND ENGINE COOLING
2002 FORD ESCAPE STALLS WHEN BACKING UP, GOING FORWARD GOING DOWN THE ROAD. GOING AROUND A CORNER. WENT TO FORD DEALER AND THEY HAD THE VEHICLE FOR A WEEK AND FOUND NOTHING. I CAN'T DRIVE THIS VEHICLE BECAUSE IT'S UNSAFE. THIS IS MY ONLY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236499July 31, 2008
POWER TRAIN, SUSPENSION
I WAS PULLING OUT OF A PARKING SPACE WITH THE WHEEL TURNED TO THE LEFT & HEARD A LOUD CLUNK LIKE SOMETHING FELL FROM UNDERNEATH MY CAR, LIKE MY CAR LITERALLY WAS FALLING APART. I GOT OUT TO CHECK AND MY TIRES WERE OKAY, AND NOTHING WAS HANGING OR LEAKING FROM THE CAR. SO I DROVE TO MY OFFICE WHICH IS ABOUT A MILE AWAY. I WENT TO MAKE A LEFT TURN INTO MY OFFICE COMPLEX AND I HEARD THE CLUNKING AGAIN. I PARKED AND WENT INSIDE TO CALL A MECHANIC. THE MECHANIC ACROSS THE STREET FROM MY OFFICE TOOK IT FOR A TEST DRIVE & SAID IT SOUNDS LIKE MY TRANSMISSION WAS STICKING FOR SOME REASON. HE CALLED A TRANSMISSION GUY HE KNOWS NOT FAR FROM THERE & I WAS ABLE TO DRIVE IT THERE. HE DROVE IT & SAID IT WAS CLUNKING BAD & IT SOUNDED LIKE A TRANSMISSION PROBLEM. HE KEPT IT OVER THE WEEKEND TO LOOK EVERYTHING OVER. ON MONDAY AFTERNOON HE CONTACTED ME & SAID THAT THE CLUNKING WAS THE WHEEL BEARING HUB ASSEMBLY AND ONCE THEY FIX THAT, THAT COULD STILL JUST BE THE FIRST PART OF THE PROBLEM. HE WAS RIGHT. AFTER TEST DRIVING IT AGAIN HE HEARD ANOTHER NOISE THAT I CAN'T DESCRIBE IN WORDS. HE SAID THAT IT WAS THE TRANSFER CASE & SOMETHING ABOUT THE TRANSFER CASE CONTROLLING THE 4-WHEEL DRIVE WHICH IS ALL RELATED TO THE TRANSMISSION. AT FIRST I WAS GOING TO LET HIM ORDER THE GENERIC PARTS, BUT AFTER I DID SOME RESEARCH ON THE WARRANTIES FOR 2006 FORD ESCAPES I CALLED HIM BACK AND SPOKE TO HIM ABOUT WHAT I FOUND ABOUT THE POWER TRAIN AND TRANSMISSION MODULES UNDER THE EMISSIONS WARRANTY BEING COVERED UP TO 80,000 MILES. HE SAID EMISSIONS HAS TO DO WITH POLLUTION. SO I JUST SAID ORDER THE FORD PARTS INSTEAD IN THE EVENT THAT I HAVE TO REVISIT THIS SITUATION. ALTHOUGH I WOULD'VE SAVED ABOUT $100 NOW I'M NOT WILLING TO TAKE THAT CHANCE IF SOMETHING ELSE HAPPENS & FORD SAY THEY ARE NOT RESPONSIBLE BECAUSE THEY ARE NOT FORD GENUINE PARTS. MY CAR IS STILL IN THE SHOP BECAUSE THEY HAD TO ORDER THE PARTS AND THEN THEY WILL BE ABLE TO COMPLETE THE REPLACEMENT OF THE TRANSFER CASE AND PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235483July 23, 2008
AIR BAGS
STARTING APPROXIMATELY ONE WEEK AGO, THE AIRBAG LIGHT IS ON CONSTANTLY IN MY 2004 FORD ESCAPE, INDICATING THAT THE AIRBAG WILL NOT DEPLOY IN CASE OF AN ACCIDENT WHEN IT IS NEEDED. I CALLED RAMSEY FORD, WHERE I BOUGHT THE CAR, DESCRIBED THE PROBLEM AND MADE AN APPOINTMENT WITH THEM. THEY COULD NOT FIT IT INTO THEIR SCHEDULE UNTIL YESTERDAY. THEY PERFORMED A DIAGNOSTIC TEST THAT INDICATED THAT BOTH SEAT BELT CONNECTORS SHOULD BE REPLACED AT A COST OF $332.27. THEY DID NOT HAVE THE PARTS IN STOCK, BUT TOLD ME THAT THE AIRBAG WOULD NOT WORK DURING A CRASH. I PAID $42.50 FOR THE DIAGNOSTIC. BEING FORCED TO WAIT UNTIL PARTS ARRIVED, BUT WORRIED THAT THE AIRBAG WOULD NOT WORK IF NEEDED, I RESEARCHED AND FOUND OUT THAT THIS IS A VERY COMMON PROBLEM WITH THE FORD ESCAPE AND MANY PEOPLE ARE DRIVING ON THE ROADS WITH NO AIRBAG PROTECTION. IF THIS SAFETY HAZARD IS SO PREVALENT IN THESE VEHICLES, THERE SHOULD BE A RECALL BY FORD TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234963July 20, 2008
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
FORD ESCAPE 2004 IDLING PROBLEMS WITH ONLY 39,000 MILES ENGINE STARTS TO MISFIRE WHILE RUNNING ON THE HIGHWAY AT 40 MILES AN HOUR. WHILE IDLING IT ALSO MISFIRE KEEPING THE ENGINE UNSTABLE. HAVE TAKING IT TO THE MECHANICS FOR ELECTRONIC DIAGNOSIS AND SOME TELL ME IT IS THE ENGINE GASKET THAT HAS TO BE REPLACED. HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234772July 18, 2008
SERVICE BRAKES, HYDRAULIC
HAVE HAD THE "SERVICE BRAKE SYSTEM" MESSAGE AND THE DASH "BRAKE" INDICATOR LIGHT GO ON RANDOMLY WITHOUT BRAKING FOR A COUPLE OF MONTHS (BEGAN IN MAY 2008) IT HAS BEEN TO THE DEALER TWICE (IN JUNE 2008) AND IS NOW DOING IT AGAIN. THE DEALER REPLACED AN ELECTRICAL HARNESS THIS FIRST TIME AND CLEANED CONTACTS ACCORDING TO A FORD SERVICE ALERT THE SECOND. I ALSO HAD A SIMILAR PROBLEM IN THE FALL OF 2007. THE "SERVICE BRAKE SYSTEM MESSAGE" APPEARED AND THE DASH "BRAKE" INDICATOR LIGHT CAME ON OVER A THREE WEEK PERIOD FOLLOWED BY THE 4X4 SYSTEM AND ABS SYSTEM MAKING NOISE, JERKING THE CAR SEVERAL TIMES AND THEN SHUTTING DOWN WHILE I WAS DRIVING (NOVEMBER 2007). THIS WAS FIXED BY THE DEALER BUT NOW THE CAR'S INDICATOR LIGHTS ARE TURNING ON AGAIN AND THE PROBLEM DOES NOT SEEM TO ABLE TO FIXED. I AM WORRIED THE BRAKE SYSTEM WILL FAIL AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234846July 18, 2008
VEHICLE SPEED CONTROL
ON JULY 4TH, MY HUSBAND AND I WERE DRIVING ON THE FREEWAY. SUDDENLY, THE ACCELERATOR STUCK AND MY HUSBAND WAS UNABLE TO SLOW THE CAR DOWN WITH THE BRAKES. HE TURNED OFF THE CAR AND PULLED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO LITHIA FORD FOR REPAIR. THE CAUSE OF THE PROBLEM WAS "CRUISE CONTROL CABLE FAILED". THE RECEIPT STATED THAT "CRUISE CONTROL CABLE FAILED 1.00 VERIFIED, CRUISE CONTROL CABLE SHEATH BROKEN AND CABLE END FLIPS OVER CAUSE THROTTLE TO BE HELD OPEN". THE FORD SERVICE ADVISOR STATED THAT HE HAD SEEN SEVERAL ESCAPE'S WITH THE SAME PROBLEM, BUT HIS MANAGER SAYS THERE IS NO RECALL AND FORD WILL NOT COVER THE COST OF THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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